Aastra OpenCom 100 User manual

130
OpenCom100 131
150
Mounting and Commissioning
User Guide

Welcome to Aastra
Thank you for choosing this Aastra product. Our product meets the strictest
requirements with regard to quality and design.
The following operating instructions will assist you in using your OpenCom 100
and answer most of the questions that may arise.
If you require further technical support or information about other Aastra
products, please refer to our website at http://www.aastra.de or
http://www.aastra.com. It provides additional notes and tips on the product.
OpenCom 100 Product Family
This user guide applies to the OpenCom 100 product family comprising the
OpenCom 130, OpenCom 131, OpenCom 150, OpenCom 510 and OpenCom X320
systems.
If a reference is made in the text to the OpenCom 100, the description applies to all
systems; if the individual characteristics are different, a special note is given.
We hope you enjoy using OpenCom 100.

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Contentsj
1. Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Factory Settings on Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.1 Telephony Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.1.1 OpenCom 130 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.1.2 OpenCom 131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.1.3 OpenCom 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.2 Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
2.3 Internet Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
3. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
3.1 Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
3.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
3.3 Declarations of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
3.4 Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
3.5 Wall Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
3.6 Installing an Expansion Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
3.7 Installing Interface Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.7.1 V.24 and Doorstation Equipment Slots . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.7.2 Slots for Additional Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.7.3 Installing an M100-AT4 Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
3.8 Available Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
3.8.1 OpenCom 130 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
3.8.2 OpenCom 131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
3.8.3 OpenCom 150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
3.8.4 Positions of the Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
3.9 Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.9.1 OpenCom 131 (1 Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.9.2 OpenCom 130 (3 Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.9.3 OpenCom 150 (5 Slots) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
3.10 Port Assignment, Termination, Cable Lengths . . . . . . . . . . . . . . . . . . . .48
3.10.1 S0Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
3.10.2 Upn Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
3.10.3 a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
3.10.4 Actor/Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

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3.10.5 LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3.10.6 DSL Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3.10.7 PCM Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.11 Power Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.12 Connectible Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.12.1 Internal/External S0Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.12.2 Upn Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.12.3 a/b Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.12.4 Actor/Sensor Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.12.5 COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.12.6 LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.13 Installing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3.13.1 Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3.13.2 To Install a Memory Card …. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
4. Aastra 677x: Extensions and Accessories . . . . . . . . . . . . . . . . . . . .63
4.1 Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.2 Key Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.3 Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5. S2M Connector Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
5.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
5.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
6. Mounting the OpenCom 150 Rack InfoCom System. . . . . . . . . . .72
6.1 Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
6.2 Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.3 Pinning of RJ 45 Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.4 Scope of Delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
7. Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
7.1 Brief Guide to Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
7.2 Configuring the OpenCom 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
7.2.1 Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
7.2.2 Starting the Web Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
7.2.3 Loading the Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
7.2.4 Finishing the Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

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7.2.5 Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .81
7.2.6 Preconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
7.2.7 Offline Configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
7.2.8 Remote Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
7.2.9 Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
7.2.10 Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
7.2.11 Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
7.2.12 Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
7.2.13 Basic Hardware Settings Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
7.2.14 Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
8. Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.1 OpenCom 100 in Computer Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
8.2 Introduction to TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
8.3 OpenCom 100 in a Serverless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
8.3.1 DNS Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
8.3.2 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
8.3.3 RAS Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
8.4 OpenCom 100 in a LAN with an IP-enabled Server . . . . . . . . . . . . . . . .94
8.4.1 DNS Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
8.4.2 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
8.4.3 RAS Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
8.5 Branch Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
8.6 Useful Information on Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
8.6.1 Costs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
8.6.2 Using the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
8.6.3 E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
8.6.4 NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
9. Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
9.1 Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
9.1.1 IP System Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
9.1.2 External SIP Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
9.1.3 Internal SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
9.2 Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
9.2.1 Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.2.2 Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
9.2.3 Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
9.2.4 Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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9.2.5 Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
9.2.6 Useful Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
9.3 Media Gateway (MGW) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
9.3.1 Software MGW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
9.3.2 MGW Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
9.4 SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
9.4.1 External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
9.4.2 Internal SIP Subscribers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
9.4.3 Aastra 673xi/675xi SIP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
9.4.3.1 Aastra 673xi/675xi Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
9.4.3.2 Aastra 673xi/675xi DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
9.4.3.3 Aastra 673xi/675xi Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
9.5 VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
9.5.1 Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
9.5.2 VoIP System Telephone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . .128
9.5.3 LAN DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
9.5.4 Start Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
9.5.5 Local Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
9.6 Aastra 277xip (OpenPhone 7x IPC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
9.6.1 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
9.6.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
10. DECT over IP®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
10.1 Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
10.1.1 DECT Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
10.1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
10.2 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
10.2.1 Dual Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
10.2.2 Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
10.2.3 Setting up the WLAN Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
10.2.4 Configuring for a Remote Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
11. PBX Cascading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
11.1 Variants of PBX Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
11.2 Functionality of PBX Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
11.3 Putting a Cascaded PBX into Operation . . . . . . . . . . . . . . . . . . . . . . . . .150
11.3.1 Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
11.4 Licensing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

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12. PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
12.1 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
12.1.1 Protocol: Q.SIG or DSS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
12.1.2 Master/Slave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
12.1.3 L1 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
12.2 Types of Point-to-Point Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
12.2.1 Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
12.2.2 Connection via an Active Transmission System . . . . . . . . . . . . . . . . . 157
12.2.3 Connection via the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
12.2.4 Connection via Q.SIG.IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
12.3 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
12.3.1 Bundles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
12.3.2 Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
12.3.3 Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
12.4 Technical Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
13. Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
13.1 E.164 conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
13.1.1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
13.1.2 Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
13.1.3 Further Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
13.2 Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
13.2.1 Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
13.2.2 Loop Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
13.2.3 Virtual Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
13.2.4 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
13.2.5 External Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
13.2.6 Information on the Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
13.3 PIN Code Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
13.3.1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
13.3.2 Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
13.4 Switch authorisation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
13.4.1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
13.4.2 Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
14. Fixed Mobile Convergence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
14.1 Configuring FMC Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
14.2 Configuring “Aastra Mobile Client” Software . . . . . . . . . . . . . . . . . . . . 183

6
15. Team Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
15.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
15.1.1 Explanation of Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
15.1.2 Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
15.2 Examples of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
15.2.1 Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
15.2.2 Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
15.2.3 Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
15.2.4 Toggle Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
16. Call Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
16.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
16.1.1 Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
16.1.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
16.1.3 Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
16.1.4 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
16.2 Examples of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
16.2.1 Enquiry Station for an Operator with Two System Telephones. . . .198
16.2.2 Group of Three Enquiry Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
17. Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
17.1 Configuring the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . . . . . .203
17.1.1 Activating the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . .203
17.1.2 Configuring and Managing Companies . . . . . . . . . . . . . . . . . . . . . . . . .204
17.1.3 Assigning Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
17.1.4 Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
17.1.5 Allocating Routing Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
17.1.6 Configuring the Company Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
17.2 Working with the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . .206
17.2.1 Company Telephone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
17.2.2 Making Calls Between Companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
17.2.3 Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
18. Configuring the PC Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
18.1 PC Offline Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
18.2 Setting up TAPI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
18.3 Setting up NET CAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
18.4 Browser for OpenCTI and OpenHotel. . . . . . . . . . . . . . . . . . . . . . . . . . . .213

7
18.5 Setting up Video Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
18.6 Synchronising the PC Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
18.7 Address Queries using LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
19. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
19.1 General/Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
19.2 Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
19.3 PBX Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
19.4 DECT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
19.5 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
19.6 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
20. Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
21. Notes on Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

8

Features
9
1. Features
The OpenCom 100 is a communications system for integrated voice and data com-
munication. The outstanding feature of this communications system is its modular
structure:
■The OpenCom 131 is equipped with all the necessary ports for connecting
system telephones, IP system telephones, ISDN terminals and analogue ter-
minals. The system enables Internet/intranet data communication, CTI applica-
tions and the system configuration with a standard web browser. Additionally,
the OpenCom 131 is equipped with a slot for installing an “M100-AT” interface
card. With this interface card, the OpenCom 131 can be connected to analogue
trunk lines.
■Even with the smallest OpenCom 130 version, it is possible to use all the most
important communications applications. The basic module enables telephony
with system telephones, IP system telephones, SIP system telephones,
standard SIP telephones, ISDN telephones and analogue terminals, Internet /
intranet data communication, CTI applications, sub-system operation and
system configuration using a standard Web browser.
The expansion module of the OpenCom 130 provides three slots for further
interface cards. Using different combinations of interface cards, the configu-
ration of the OpenCom 130 can be tailored exactly to your communications
requirements. The need for additional Upn ports supporting DECT, further S0
ports or more a/b ports can be met using one or more interface cards without
changing the system.
■OpenCom 150 is a system that can be tailored exactly to your communications
requirements. Initially, the main module doesn’t carry any telephony interfaces.
They can be added by means of additional interface cards. The main module
provides five slots for different combinations of interface cards. Unlike the
OpenCom 130, the main module of the OpenCom 150 is not divided into basic
and expansion modules.
■All named variations of the OpenCom 100 (OpenCom 130 / 131 / 150) offer
additionally two special slots:
– One slot to incorporate a V.24 interface card. This card provides a serial port.
– One slot to incorporate doorstation equipment interface card.

Features
10
■You can use an additional insertable memory card (CompactFlash) to operate
further programme packages, viz. the OpenVoice and OpenAttendant digital
voice memory and voice information systems.
■The special interface card M100-AT4 enables connecting analogue exchange
lines. Additional information can be found in the user manual “M100-AT4
Interface Card”.
■The additional S2M connector module allows you to operate an
OpenCom 130 / 150 on a primary rate access.
Telephony
The OpenCom 100 communications system is designed to be connected to an
ISDN basic access using the DSS1 protocol. System access (point-to-point) and
multi-terminal access (point-to-multipoint) are both supported. The two forms of
access can be configured in parallel.
For this purpose
■the OpenCom 131 includes two S0ports (one external one and one that can be
switched between internal/external),
■the OpenCom 130 basic module includes two S0ports (one external one and
one that can be switched between internal/external),
■the OpenCom 130 expansion module with additional interface cards provides
up to eight further S0 ports (switchable between internal/external). An
overview of the available cards can be found under Interface Cards starting on
page 43,
■the OpenCom 150 with interface cards provides up to 12 S0ports (switchable
between internal/external). An overview of all possible interface card combina-
tions can be found under OpenCom 150 (5 Slots) starting on page 46.
The OpenCom 100 complies with the regulations for telecommunications
equipment. The DSS1 protocol is implemented.
The firmware of the OpenCom 100 is designed for configuring up to 300 users.
You can connect the following devices to the OpenCom 100:

Features
11
■analogue terminals
■Euro-ISDN terminals
■System telephones Aastra 6771 (OpenPhone 71), Aastra 6773 (OpenPhone 73),
Aastra 6775 (OpenPhone 75)
■System telephones OpenPhone 61, OpenPhone 63, OpenPhone 65
■RFP 22 and RFP 24 base stations and DECT handsets (via an RFP 22 / 24 base
station on the DECT-enabled Upn port of an interface card)
Note: On an OpenCom 131 the Upn ports are not DECT-ena-
bled. This means, DECT base stations and DECT terminals
cannot be operated on this communications system.
An S0port can be used by Euro-ISDN terminals working in accordance with DSS1.
A Upn port is suitable for the Aastra 677x (OpenPhone) range of system tele-
phones. RFP 22 / 24 base stations can also be connected to the DECT-enabled Upn
ports on interface cards for an OpenCom 130 and an OpenCom 150. An analogue
port is used by standard analogue devices.
If the CNIP (calling name identification presentation) feature is supported by your
network provider, the latter will show you the name of callers in addition to their
number for each incoming trunk call. The OpenCom 100 supports the display of
the name on system telephones. However, if you have created an entry in the tele-
phone book of the OpenCom 100 under the number of the caller, this will be dis-
played instead.
The OpenCom 100 can be integrated into an existing network (LAN) and be used
by all workstations as an Internet access router and mail client.
Configuration and programming of the OpenCom 100 is performed by means of a
special Web browser (known as the “Web console”), which can be run on a con-
nected PC.
The OpenCom 100 can also be configured at the customer service centre and
maintained by means of remote configuration.
A PC can be connected via a retrofitted V.24 interface card to the COM port for the
purpose of configuring the system or transferring connection data.

Features
12
To connect the OpenCom 100 to existing company hardware, “actor” ports
(output) and “sensor” ports (input) can be provided by retrofitting a doorstation
interface card. For example, this can be used to operate a door opener and a
doorbell via the system (this requires additional equipment).
There are two variants of doorstation equipment interface cards:
■On an OpenCom 130 or an OpenCom 131 a “M100-TFE” interface card can be
operated. This card provides two actor ports and three sensor ports to connect
doorstation equipment.
■On an OpenCom 150 a “M100-TFE-2” interface card can be operated. This card
provides four actor ports and four sensor ports. This card enables to operate
two entrance intercom systems, each providing two sensor ports for bell keys.
OpenCom 100 enables you to use CTI (Computer Telephony Integration) applica-
tions. The TAPI (Telephony Application Programming Interface) and CSTA (Services
for Computer Supported Telecommunications Applications) standards are sup-
ported for the purpose of integrating CTI applications. OpenCom 100 also features
an integrated browser-based CTI application, the OpenCTI 50. The OpenCTI 50
allow users to call up and use telephone functions from their PCs.
Note: As an alternative to the COM port, call charges can
also be transmitted to an external programme for recording
charges via the CSTA (Computer Supported Telecommunica-
tions Application). There is a corresponding conversion pro-
gramme available for doing so. This is on the product CD in
the “\Aastra” directory. If you desire further information,
please contact your representative or Aastra sales.
Cascading
Using the expansion module, the OpenCom 130 can be cascaded with a second
OpenCom 130 communications system. An Ethernet switch on the expansion
module further enables applications featuring media convergence, such as the
operation of a VoIP interface card M100-IP.
It is possible to cascade two OpenCom 150 (rack version) units. Two ports of the
Ethernet switch residing on the main module can be used externally. Two other
ports are available for internal use with interface cards.
With the OpenCom 131 no PBX cascading with another system is possible.
However, PBX networking with a second infocom system is possible.

Features
13
Further information regarding these configuration options can be found in the
chapters PBX Cascading starting on page 148 and PBX Networking starting on
page 153.
Packet Data in the D Channel
Some business applications, for instance POS terminals, cash registers or credit
card terminals, require a permanent data connection over the X.25 packet data
network. Packet data transfer through the ISDN D channel (according to X.31 via
SAPI 16) can also be established between several S0interfaces of the
OpenCom 100. Simultaneous connections are distinguished by means of a TEI
(Terminal Endpoint Identifier).
X.31 packet data can be forwarded between two S0interfaces (for instance an
internal and external S0interface). Equally, data can be forwarded (“routed”) over
permanent Q.SIG lines. Data can also be routed over an S2M interface. It is possible
to operate multiple terminals with the same TEI on different internal S0interfaces.
A TEI mapping table allows these X.31 connections to be routed to the same
external S0interface.
The routing table for X.31 packet data is set in the Configurator under Telephony:
Extended: X.31. Additional information can be found in the Configurator online
help files.
Internet Access
It is possible to connect individual PCs to the OpenCom 100 via the internal S0
ports, or to connect an entire LAN to the OpenCom 100 via the Ethernet port.
These PCs can access the Internet via the OpenCom 100. If Internet access is
already available from an Internet service provider, this can be configured in the
OpenCom 100. If the client network is not IP-capable, the OpenCom 100 can
administer the IP configuration necessary for Internet access. The OpenCom 100
has an integrated DHCP server and a DNS server, which in this case take over IP
address administration and name resolution for the client PCs.
The OpenCom 100 enables Internet access for all connected PCs by means of a
common IP address. Only this is externally visible. The local IP addresses of the
client PCs are translated to the IP address of the OpenCom 100 by network address
translation (NAT). In this way the client PCs in the LAN cannot be reached directly
from the Internet. This protects them from direct external attack. The LAN is addi-
tionally protected by the OpenCom 100 filter lists, which can be customised indi-
vidually (firewall function).

Features
14
Note: We recommend you to read through the explana-
tions under Useful Information on Internet Access starting on
page 99.
E-Mail
The OpenCom 100 has an integrated e-mail function that is able to use the POP3,
APOP or IMAP4 protocols to check the Internet service provider for incoming mail.
When configuring the OpenCom 100, e-mail account query can be configured for
every member of staff. The OpenCom 100 then fetches the incoming e-mail
headers (subjects) and senders from the mail server at set intervals, and forwards
them to users’ system terminal.
E-mail accounts for the sending e-mail can also can be configured for users. E-
mails can then, for example, be sent directly from the OpenCTI 50 to other users.
In addition, users who have had a voicebox configured for themselves, can let
themselves be notified of new voicebox messages via e-mail.
Important events and errors are kept by the OpenCom 100 in an internal log book:
the error store. To inform or alert the system administrators, entries in the log book
(system messages) can be sent via e-mail.
Further Network Features
You can offer staff the possibility of dialling into the LAN by means of RAS access.
A LAN-to-LAN link can also be implemented by ISDN. In this way two
OpenCom 100s can connect their LANs by dial-in on demand.
A NET CAPI programme (driver software on the CD-ROM) enables you to use ISDN
data communication, such as ISDN fax or Eurofile transfer, with workstation PCs
which do not have a built-in ISDN card.
Further Telephony Features
Installing an extra memory card allows you to operate a digital voice memory and
voice information system. For more information, refer to the user guides called
“OpenVoice” and “OpenAttendant”.
You can optimise your telephone communication by using the team functions and
the call-queuing function.
With an additional licence, the web application “OpenCount” can be used. This
web application enables you to register and store telephony connections and

Features
15
evaluate the connections with user defined filters. Further information can be
found in the online help of the web console.
As your company’s requirements grow, the OpenCom 100 can be networked with
other telecom systems. The OpenCom 100 can then operate as a sub-system or
DECT server. To operate the system as a DECT server the system’s Upn ports must
be DECT-capable. It is also possible to create a telecom system with several net-
worked telecom installations.
Voice over IP (VoIP)
The OpenCom 100 supports the connection of VoIP terminals and thereby allow
telephony via the existing company network infrastructure. For this purpose,
corded system terminals of the type “Aastra 677xip” are available. These devices
have the same functionality and support the same features as the non-IP enabled
system terminals “Aastra 677x”. For users who wish to use PC supported
telephony, the IP system terminals are also available as separate licensable
software variations (OpenSoftphone). You will find further information in the
chapter Voice over IP (VoIP) starting on page 102).
DECToverIP®
DECT networking via VoIP is another possible option for offices already extensively
using VoIP telephony. The Radio Fixed Parts (RFPs) are connected via network data
connections, so they do not occupy any Upn ports and can use existing network
connections. With DECToverIP, VoIP protocol data is changed into DECT-com-
patible voice data direct on the RFPs. DECT-RFPs and DECToverIP-RFP can be used
together in combination in many cases; it is however not possible to switch
between RFPs using different technologies during a call.
Glossary
Refer to the explanations in the glossary (supplied as a PDF file on the system CD).

Factory Settings on Delivery Telephony Functions
16
2. Factory Settings on Delivery
The following basic settings and features are active on delivery. We recommend
that you configure the OpenCom 100 to your individual requirements before
putting it into operation (see Configuration starting on page 76).
The factory settings apply to smallest version of the OpenCom 131 and
OpenCom 130 (which only features the basic module). If an expansion module
with interface cards exists, the additional interfaces are initially unconfigured. You
must therefore first configure the slots of the expansion module to commission
the interfaces.
Note: The OpenCom 150 generally requires the slots to be
configured before any interface can be commissioned.
2.1 Telephony Functions
2.1.1 OpenCom 130
■The S01 port is configured as a multi-terminal connection, and the S02 port as a
system port.
■Aastra 677x system telephones with the telephone numbers 30 to 32 are con-
figured on the three Upn ports.
■Analogue terminals with the telephone numbers 10 to 13 are configured on
the four a/b ports.
2.1.2 OpenCom 131
■The S01 port is configured as a multi-terminal connection, and the S02 port as a
system port.
■Aastra 677x system telephones with the telephone numbers 30 to 32 are con-
figured on the three Upn ports.
■Analogue terminals with the telephone numbers 10 to 17 are configured on
the eight a/b ports.

Factory Settings on Delivery Authorisations
17
2.1.3 OpenCom 150
With the OpenCom 150 all ports (S0, Upn and a/b ports) are realised by installing a
specific combination of interface cards for this purpose. An overview of available
interface cards can be found in the “Interface cards”chapter in the section
OpenCom 150 (5 Slots) starting on page 46.
■The OpenCom 100 is configured ready for operation in Germany.
■Analogue terminals: The dialling mode (pulse dialling or DTMF) is automati-
cally detected.
■All corded terminals connected to the basic module ring when there are
incoming external calls.
■The system PIN, for example for remote-programmable call diversion, is set at
“0000”.
2.2 Authorisations
The use of functions by a terminal on the OpenCom 100 is regulated by means of
authorisations. Authorisation is configured by means of user groups to which the
users with their terminals are then assigned.
Three user groups are preset: “Administrators”, “Standard” and “Guests”. “Adminis-
trators” have access to all functions of the OpenCom 100 and unrestricted configu-
ration rights. Users in the “Guests” group cannot configure the OpenCom 100, are
not able to make external calls, and have only restricted use of the terminal func-
tions of the OpenCom 100. The “Standard” user group, because of its default set-
tings, is well suited as a starting point for the creation of user groups for normal
users of the system (e.g. the staff members of a company).
Note: When the OpenCom 100 is commissioned, all con-
nected terminals are initially in the “Administrators” group
until a user logs on to the Web console. Subsequently, all ter-
minals are automatically in the “Guests” group. For more de-
tails on the configuration of user groups, refer to the online
help in the chapter entitled “User Manager”.

Factory Settings on Delivery Authorisations
18
The following functions are delivered preset for user groups:
User group settings
Function / Authorisation Standard Adminis-
trators
Guests
Applications
Configurator personal Expert View
Costs - + -
Phone Book + + +
ISP application - - -
Courtesy Service off off off
Phone Book
Entries (personal) 20 20 0
Edit central - + -
Dial in (outgoing)
External Inter-
national
Inter-
national
Incoming
only
Immediate external line seizure - - -
External line seizure over operator - - -
LCR *) ++-
Deactivate LCR *) ++-
LCR at call forwarding to extern. *) ---
VIP call *) ++-
PIN dial *) ---
Announcement *) ++-
Intercom *) ++-
Dialout for other phone *) ---
Instant connection*) ++-
Callback on busy *) ++-