Abus NVR10010 User manual

ABUS embedded NVR
Web interface user manual
Date: 19.12.2019
Firmware: 4.x.x

This user manual contains important information on start-
ing operation and using the device.
Make sure that this user manual is handed over when the
product is given to other persons.
Keep this user manual to consult later.
You will find a list of contents with the corresponding
page numbers in the contents.

Contents
3
Important safety information ..........................................................................................................................................5
Explanation of symbols....................................................................................................................................................5
Intended use ....................................................................................................................................................................5
General ............................................................................................................................................................................5
Power supply ...................................................................................................................................................................5
Installation........................................................................................................................................................................6
Children............................................................................................................................................................................6
EU Directives ...................................................................................................................................................................6
Compatibility ....................................................................................................................................................................7
General ............................................................................................................................................................................7
Compatible recorders.......................................................................................................................................................7
Compatible browsers .......................................................................................................................................................7
Image display performance..............................................................................................................................................8
System requirements.......................................................................................................................................................8
Introduction......................................................................................................................................................................9
General information .........................................................................................................................................................9
Internal access (LAN) ......................................................................................................................................................9
Local interface.................................................................................................................................................................9
ABUS IP installer.............................................................................................................................................................9
Windows UPnP search....................................................................................................................................................9
External access (internet)..............................................................................................................................................10
Using IPv6.....................................................................................................................................................................10
Dual-Stack and Dual-Stack Lite (DS Lite).....................................................................................................................10
Setting up port forwarding (IPv4)...................................................................................................................................10
Setting up the ABUS server (IPv4)................................................................................................................................11
DDNS for IPv6 (IPv6) ....................................................................................................................................................11
Access to DS Lite connections (IPv6)...........................................................................................................................11
Logging in for the first time.............................................................................................................................................12
Live cast..........................................................................................................................................................................14
General information on live image.................................................................................................................................14
Live image function areas..............................................................................................................................................14
Using the menu bar........................................................................................................................................................14
Using the camera list .....................................................................................................................................................14
Using the action bar.......................................................................................................................................................15
Using the view bar .........................................................................................................................................................15
PTZ control menu ..........................................................................................................................................................16
Playback view.................................................................................................................................................................17
General information on playback...................................................................................................................................17
Playback function areas.................................................................................................................................................17
Using the archive list......................................................................................................................................................18
Using the view bar .........................................................................................................................................................18
Using the playback controls...........................................................................................................................................18
Using the action bar.......................................................................................................................................................18
Export functions.............................................................................................................................................................19
Download.......................................................................................................................................................................19
Using the timeline and calendar ....................................................................................................................................19
Image export...................................................................................................................................................................20
Image export..................................................................................................................................................................20
Settings...........................................................................................................................................................................21
General settings.............................................................................................................................................................21
Setting: Local .................................................................................................................................................................22

Contents
4
General information on local settings ............................................................................................................................22
Live cast parameters.....................................................................................................................................................22
Record file settings........................................................................................................................................................22
Image/clip settings.........................................................................................................................................................23
Setting: System..............................................................................................................................................................24
General information on system......................................................................................................................................24
System settings..............................................................................................................................................................24
Overview........................................................................................................................................................................24
Time settings.................................................................................................................................................................24
Output menu..................................................................................................................................................................25
Maintenance ..................................................................................................................................................................25
Upgrade and maintenance............................................................................................................................................25
Protocol .........................................................................................................................................................................25
Camera management....................................................................................................................................................25
Add manually.................................................................................................................................................................25
Quick add ......................................................................................................................................................................26
Custom protocol ............................................................................................................................................................26
Managing users .............................................................................................................................................................27
Fault rectification...........................................................................................................................................................28
Disposal..........................................................................................................................................................................28
Notes on EC directives for waste electrical and electronic equipment..........................................................................28
Notes on RoHS EU Directive.........................................................................................................................................28

Important safety information
5
Important safety information
Explanation of symbols
The following symbols are used in this manual and on the
device:
Symbol
Signal
word
Meaning
Warning
Indicates a risk of injury or health
hazards.
Warning
Indicates a risk of injury or health
hazards caused by electrical
voltage.
Important
Indicates possible damage to the
device/accessories.
Note
Indicates important information.
The following annotations are used in the text:
Meaning
1. …
2. …
Required action to be carried out in a set order
•…
•…
List without a set order, given either in the text
or warning notice
Intended use
Only use the recorder for the purpose for which it was
built and designed. Any other use is considered unin-
tended!
This device may only be used for the following pur-
pose(s):
•This recorder is used in combination with video signal
sources (network cameras) and video output devices
(TFT monitors) for property surveillance.
Note
Data storage is subject to national data privacy
guidelines.
When carrying out the installation advise your cus-
tomers of the existence of these guidelines.
General
Before using this recorder for the first time, please read
the following instructions carefully and observe all warn-
ing information, even if you are familiar with the use of
such recorders.
Warning
All guarantee claims are invalid in the event of
damage caused by non-compliance with this user
manual.
We cannot be held liable for resulting damage.
Warning
In the event of personal or material damage
caused by improper operation or non-compliance
with the safety information, we cannot be held lia-
ble.
All guarantee claims are void in such cases.
Retain this manual for future reference.
If you sell or pass on the recorder to third parties, you
must include these instructions with the device.
Power supply
Warning
Prevent data loss:
The recorder should only ever be used with a de-
vice that is constantly connected to an uninter-
ruptible power supply (UPS) with surge protection.
Warning
Modifications to the device invalidate the guaran-
tee.

Important safety information
6
Installation
•Observe all safety and operating instructions before
installing the device for the first time.
•Only open the housing to install the hard disk drive.
•Only install the software on devices that are ex-
pressly suitable for the intended purpose. Otherwise,
damage to the device can occur.
Note
Compatible devices:
- NVR10010
- NVR10020
- NVR10030
- NVR10040
- NVR10030P
- NVR10020P
Warning
If in doubt, have the device installed by a special-
ist technician rather than carrying it out yourself.
Children
•Keep electrical devices out of reach of children.
Never allow children to use electrical devices unsu-
pervised. Children may not always properly identify
possible hazards. Small parts may be fatal if swal-
lowed.
•Keep packaging film away from children. There is a
risk of suffocation.
•This device is not intended for children. If used incor-
rectly, parts under spring tension may fly out and
cause injury to children (e.g. to eyes).
EU Directives
This device complies with the requirements of the EU
Low Voltage Directive (2014/35/EU), the EMC Di-
rective (2014/30/EU) and the RoHS Directive
(2011/65/EU). The declaration of conformity can be
obtained from:
ABUS Security-Center GmbH & Co. KG
Linker Kreuthweg 5
86444 Affing
GERMANY
To ensure this condition is maintained and that safe oper-
ation is guaranteed, it is your obligation to observe this
user manual.
Please read the entire user manual carefully before put-
ting the product into operation, and pay attention to all
operating instructions and safety information.
All company names and product descriptions are trade-
marks of the corresponding owner. All rights reserved.
If you have any questions, please contact your specialist
installation contractor or specialist dealer.
Disclaimer
This user manual has been produced with the
greatest of care. Should you identify any omis-
sions or inaccuracies, please contact us at the ad-
dress shown on the back of the manual. ABUS
Security-Center GmbH does not accept any liabil-
ity for technical and typographical errors, and re-
serves the right to make changes to the product
and user manuals at any time and without prior
warning. ABUS Security-Center GmbH is not lia-
ble or responsible for direct or indirect damage re-
sulting from the equipment, performance and use
of this product. No guarantee is made for the con-
tents of this document.
Keep electrical devices out of reach of children. Never al-
low children to use electrical devices unsupervised.

Compatibility
7
Compatibility
General
This manual describes the use of the ABUS embedded
recorder via the integrated web server. Information on
compatible cameras and other components can be
found either in the basic manual (local interface) or on
the ABUS website.
When you first try to access the server on your
browser (on Windows), you will be prompted to install
a plug-in in order to use the web server. You will need
administrator rights on your PC to do this. Access to
the live images and recordings is only possible with the
plug-in installed.
Compatible recorders
Device type
Item number
NVR
NVR10010, NVR10020,
NVR10030, NVR10040,
NVR10050,NVR10020P,
NVR10030P
Compatible browsers
OS
Browser
Version
Windows
Internet Explorer
11 or higher
Windows
Firefox
49 or higher
MacOS
Safari
10 or higher
Due to strict guidelines, the following browsers do not
support the plug-in and are therefore not compatible:
•Edge (Microsoft)
Note
If you access the recorder web server using Safari
on MacOS, you will need to obtain the required
plug-in from the ABUS homepage
(http://www.abus.com). Search for the recorder
item number on the homepage and download the
plug-in from the item card in the "Downloads"
area.

Compatibility
8
Image display performance
To display network camera video streams (both live
images and playback of recordings)
on your PC via the browser, the digitally compressed
data must be transmitted from the recorder to your PC
and then "decrypted". This process will take up a differ-
ent amount of processing power on your PC depend-
ing on the camera resolution. The higher the resolution
and bit rate of the individual camera stream, the
greater the required processing power for the decryp-
tion process.
If the number of camera streams to be displayed ex-
ceeds the decoding power of the PC, the CPU usage
will reach 100% and operation will be slow. Should this
occur, reduce the number of cameras to be displayed
at the same time in live cast or playback view.
The recorder web interface provides the option of dis-
playing a sub-stream (generally 720p or smaller) for in-
dividual cameras in the live image to facilitate this. This
approach reduces the bandwidth and requires less
processing power for decryption on the PC.
In playback view, the cameras are played back in the
corresponding quality of the recording (main stream).
Depending on the application and camera type, this
may mean that not all cameras can be displayed at
once. Split the cameras into different views to work
around this limitation.
System requirements
Use up-to-date PC hardware (no older than two years)
in order to ensure the smooth operation of the software
in combination with cameras and the recorder. The re-
quirements for your PC system increase with the num-
ber of camera channels, as well as with the related
video resolution and bit rate of the cameras. The cam-
era display (resolution, bit rate and number of chan-
nels) strongly depends on the software functions used
(live image display, playback, time of analysis).
Warning
Check your PC's CPU usage when displaying live
streams or playing back recorded data using the
Task Manager (on Windows).
CPU usage < 100%
Select sub-stream

Introduction
9
Introduction
General information
This manual describes the use of the ABUS embedded
recorder via the web interface using a web browser on a
remote PC on the network.
For this purpose the recorder must already by integrated
in your network in order to facilitate access via a PC. In
simple cases, both the PC and the recorder are located
on the same local network.
Note
Ensure that the recorder is connected directly to
your CCTV network (switch) via a network cable.
For optimal performance do not use a Wi-Fi con-
nection between the recorder and the CCTV net-
work.
Internal access (LAN)
The recorder is accessed by typing the IP address in the
navigation bar of the browser.
The following describes several different options for how
to determine the current IP address of your recorder in
order to access it via the local network.
Local interface
Open the overview menu on the recorder's local interface
and note the IP address.
ABUS IP installer
Install the ABUS IP installer (Windows) on your PC and
start the program. The program searches your local net-
work for ABUS network products.
Use the full-text search to filter result lists with lots of en-
tries by specific item numbers. Then double-click on the
list entry for your product to directly open the recorder
web interface.
Windows UPnP search
Open the network search using the "network" icon in the
Windows File Explorer. All devices on your network that
were detected via UPnP are displayed here. Since the re-
corder supports this network service, you can open the
web interface directly by double-clicking on the icon with
the item number in the label field (e.g. NVR10040).
192.168.0.5
192.168.0.4
IP address
Double-click on search result
Full-text search
Network
Double-click on
recorder icon

Introduction
10
External access (internet)
The recorder can also be accessed externally by typing
the IP address in the browser’s navigation bar. Since the
recorder is generally not accessible directly from the in-
ternet, you must set up port forwarding on your router.
Accordingly, the router IP address must be entered as
the IP address in the navigation bar when accessing the
recorder via the internet (IPv4). Additional settings are
required for IPv6, which are described in detail below.
The network services on the recorder do not have to be
adapted for access to the web interface on the local net-
work. For external access, you may have to adjust the
default settings of the ports in order to enable access.
The following points are important for remote access:
•Notes on using IPv6
•Setting up port forwarding on your router
•Required ports for remote access to the web in-
terface: HTTP(S) and RTSP
•Free DDNS service from ABUS: ABUS server
•Access to DS Lite connections
Using IPv6
Modern internet providers switch what is known as "Dual-
Stack" internet access to the customer's landline connec-
tion. This means that the router provides access to the
internet via both the IPv4 protocol and IPv6. The ABUS
embedded recorder supports both protocols as standard.
Since IP communication for remote connections takes
place between two end points, both subscribers (re-
corder and receiving point) must use the same communi-
cation protocol in order to successfully establish a con-
nection. The IPv6 protocol is not currently widely availa-
ble, so pure IPv6 communication is not practical for the
moment, especially if the receiving point (e.g. the web
browser on a laptop) is mobile and may switch between
IPv4 and IPv6 networks.
Note
As of 2016/2017: IPv6 is currently undergoing
global "roll-out". This means that increasingly
more providers are allowing for IPv6 access to the
internet. Check your internet connection, both on
the recorder and on the intended receiving points,
to take potential limitations and instructions for the
operation of the recorder into account ahead of
time.
We provide the following tips and instructions for setting
up external access to the ABUS embedded recorder,
which take both protocols into account.
Dual-Stack and Dual-Stack Lite (DS Lite)
As part of the global roll-out of IPv6, the IANA stipulated
that internet providers which use IPv6 must also allow
their customers to access the internet via IPv4, in order
to be able to access internet servers/services that are
only available on the IPv4 network. Since the global IPv4
address pool has already been used up, internet provid-
ers that do not have enough ipV4 addresses use an al-
ternative technology known as "Dual-Stack Lite".
Note
Internet connections with "Dual-Stack Lite" have
significant limitations when using IPv4. If possible,
use a provider that employs actual Dual-Stack
technology or ask your provider whether your
Dual-Stack Lite access can be changed to a real
Dual-Stack connection.
Based on the fact that IPv6 is not available everywhere,
we recommend establishing your remote connection via
IPv4 (even with Dual-Stack connections). This particu-
larly applies to mobile networks, which are still in the
process of completely switching to IPv6 on end devices,
with a few exceptions (as of 2016/2017).
Setting up port forwarding (IPv4)
In order for the recorder (web interface) to be accessible
via the internet, the network service ports of the recorder
must be able to be accessed externally using port for-
warding on the router. Set up 1:1 port forwarding on the
router, which opens the HTTP(S) port of the recorder as
well as the RTSP port on the WAN connection of the
router.
Setup differs depending on your router's model. Refer to
the router manufacturer's instructions to find out how to
set up port forwarding on your router.
The rule should be structured according to the fol-
lowing scheme (example):
External HTTP port (on the router): 80
External HTTPS port (on the router): 443
External RTSP port (on the router): 554
Forward to target address:
192.168.0.5 (local IP address of your recorder)