Contents
5
Social Care, Phone Book....................................................................................................................................175
Social Care, Account Numbers...........................................................................................................................176
Voice dialler............................................................................................................................................................177
Speech Dialler, Triggers .....................................................................................................................................180
Speech Dialler, Destinations...............................................................................................................................181
Speech Dialler, Test Call ....................................................................................................................................182
SMS........................................................................................................................................................................184
SMS, Triggers.....................................................................................................................................................186
SMS, Destinations ..............................................................................................................................................187
SMS, Destinations, Message X ..........................................................................................................................188
SMS, Destinations, Forward...............................................................................................................................188
SMS, Destinations, Message, Telephone Recipients.........................................................................................189
SMS, Messages..................................................................................................................................................190
SMS, PSTN SMS................................................................................................................................................191
SMS, test call......................................................................................................................................................193
Email.......................................................................................................................................................................195
Email, Triggers....................................................................................................................................................197
Email, Destinations .............................................................................................................................................198
Email, Messages.................................................................................................................................................199
Email, test call.....................................................................................................................................................200
Communication options..........................................................................................................................................202
Contacts..................................................................................................................................................................205
Nursing emergency call...............................................................................................................................................211
Test..............................................................................................................................................................................212
Log...............................................................................................................................................................................229
Virtual keypad..............................................................................................................................................................232
Appendix.......................................................................................................................................................................233
Technical data .............................................................................................................................................................233
Compatible equipment.................................................................................................................................................244
Default values/factory defaults ....................................................................................................................................249
Installer Mode.........................................................................................................................................................249
User menu..............................................................................................................................................................263
Start Wizard............................................................................................................................................................267
Repairs and maintenance............................................................................................................................................268
S/W upgrade................................................................................................................................................................269
Software upgrade with new files on the PC............................................................................................................269
Software upgrade with new files from the FTP server ...........................................................................................276
ARC/ESCC reporting...................................................................................................................................................279
ARC/ESCC reporting protocol formats...................................................................................................................279
CID/SIA Events.......................................................................................................................................................282
Email error messages..................................................................................................................................................292
TCP/IP error messages...............................................................................................................................................293
Overview of the SSL-relevant messages ....................................................................................................................293
VoIP error messages...................................................................................................................................................295
Log...............................................................................................................................................................................296
Log book entries.....................................................................................................................................................296
User numbers.........................................................................................................................................................308
Troubleshooting...........................................................................................................................................................309
Manual restart (switching off and switching back on).............................................................................................309
Carry out a GSM/wireless mobile manual test call, prepaid...................................................................................312
Diagnostic LEDs on the motherboard and GSM/wireless mobile module .............................................................312
Trace, recording communication sequences..........................................................................................................313
Router, IAD, Firewall ..............................................................................................................................................316
Time zones ..................................................................................................................................................................317
Landline notification centre..........................................................................................................................................317