Agilent Technologies AssayMAP Bravo Platform User manual

AssayMAP Bravo Platform
Error Recovery Guide
Original Instructions

Notices
Manual Part Number
D0021233 Revision A
October 2022
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iiiAssayMAP Bravo Platform Labware Reference Guide
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About this guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Reporting problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
2. Common startup error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unable to communicate with the device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
There appears to be a plate present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Verify that it is safe to home the W-axis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accessory startup errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3. Common AssayMAP Bravo error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Could not dock gripper and other communication errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Robot disable is active messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
W-axis was commanded to an invalid destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4. Miscellaneous errors and recovery techniques. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
W-axis is not homed error message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Bravo Diagnostics to reclaim reagents from syringes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Pausing and continuing a run in the workbench . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
iviv AssayMAP Bravo Platform Labware Reference Guide
This page is intentionally blank.

v
Preface
This guide provides a reference for how to resolve error messages that can occur
when using the Agilent Protein Sample Prep Workbench.
This section contains the following topics:
•“About this guide” on page vi
•“Reporting problems” on page viii

Preface
About this guide
vi AssayMAP Bravo Platform Error Recovery Guide
About this guide
Overview
This guide provides a reference to common error messages you may encounter when
using the AssayMAP Bravo Platform.
Software version
This guide documents the following software versions:
•Protein Sample Prep Workbench 4.0
•VWorks Automation Control 14.1.1
What is new in this revision
Item See...
Added a section on error
messages that occur during
startup.
“Common startup error messages” on page 1
Updated the topics for
Workbench 4.0.
“Pausing and continuing a run in the workbench”
on page 23.

vii
Preface
About this guide
AssayMAP Bravo Platform Error Recovery Guide
Accessing the user guides
You can find the user guides for the AssayMAP applications and utilities in the Protein
Sample Prep Workbench.
The Literature Library provides links to the user guides.
The app quick start guides are available in the App Library and additional utility guides
are available in the Utilities Library.

Preface
Reporting problems
viii AssayMAP Bravo Platform Error Recovery Guide
Reporting problems
If you find a problem with the AssayMAP Bravo Platform, contact Agilent Technical
Support. For contact information, go to https://www.agilent.com/en/contact-us/page.
To report problems with… Have the following information ready
Hardware •Instrument serial number from the Bravo serial
number label
•Short description of the problem
Software •Instrument serial number from the Bravo serial
number label
•Short description of the problem
•Relevant software version number (for example,
automation control software, diagnostics software,
and firmware)
•Error message text (or screen capture of the error
message dialog box)
•Relevant files, such as log files
AssayMAP Cartridges •Cartridge type
•Lot number
•Short description of the problem

1
2 Common startup error messages
This chapter describes error messages that you may encounter when starting up
the AssayMAP Bravo Platform.
The error messages are:
•“Unable to communicate with the device” on page 2
•“There appears to be a plate present” on page 4
•“Verify that it is safe to home the W-axis” on page 5
•“Accessory startup errors” on page 6
If you cannot resolve an error message using the following procedures, see
“Reporting problems” on page viii.
IMPORTANT
Always use the System Startup utility when you first start up the AssayMAP Bravo
Platform and before you run an application or utility after running the System
Shutdown protocol.

2 Common startup error messages
Unable to communicate with the device
2AssayMAP Bravo Platform Error Recovery Guide
Unable to communicate with the device
Startup error message
The Unable to communicate with the device message or similar message may appear
when you attempt to initialize the AssayMAP Bravo Platform.
Resolving the error
Possible causes Recommended actions
The Bravo device is not
turned on.
1If the AssayMAP Bravo is not turned on (indicator light in not on), turn on
the AssayMAP Bravo power switch and turn on all the accessories.
Note: If the AssayMAP Bravo device does not turn on, see the
troubleshooting section of the Bravo Platform User Guide.
2Click Retry.
The communication cable is
damaged or not connected
properly.
1Verify that the Ethernet cable is in good condition. If necessary, reconnect
the Ethernet cable at the computer and the AssayMAP Bravo device.
2At the computer connection, check that the link light next to the Ethernet
cable connector is lit green, and then click Retry.
The LAN connection is
interrupted.
1Click Abort. Close the Protein Sample Prep Workbench and the VWorks
software.
2Power cycle the AssayMAP Bravo device by turning it off and turning it on
again.
3Open the Protein Sample Prep Workbench and run the System Startup
utility again.