AJAX Hub 2 User manual

Hub 2 User Manual
Updated January 12, 2021
Ajax is a wireless security system that protects against , , and
, and allows users to directly from a .
The system responds immediately to threats informing you and the security
company about any incident. Is used inside premises.
intrusions res
oods control electrical appliances mobile app

Hub 2 is an intelligent security system control panel that supports detectors with
visual alarm verication, that developed only for indoor use. Representing a key
element of the security system, Hub 2 controls the operation of Ajax devices and, in
the event of a threat, communicates the alarm signals immediately informing the
owner and the central monitoring station of the incidents.
Hub 2 requires Internet access to communicate with the cloud server Ajax Cloud—
for conguring and controlling from any point of the world, transferring event
notications, and updating the software. The personal data and system operation
logs are stored under multilevel protection, and information exchange with Hub 2 is
carried out via an encrypted channel on a 24-hour basis.
Communicating with Ajax Cloud, the system can use the Ethernet connection and
GSM network (two 2G SIM cards). Please use all these communication channels to
ensure more reliable communication between the hub and Ajax Cloud.
Hub 2 can be controlled via the for iOS, Android, macOS, or Windows. The app
allows responding promptly to any notications of the security system. The user
can customize notications in the hub settings. Choose what is more convenient
for you: push notications, SMS, or calls. If the Ajax system is connected to the
central monitoring station, the alarm signal will be sent directly to it, bypassing Ajax
Cloud.
Use scenarios to automate the security system and decrease the number of
routine actions. Adjust the security schedule, program actions of automation
devices (Relay, WallSwitch or Socket) in response to an alarm, pressing of the
Button or by schedule. A scenario can be created remotely in the Ajax app.
Functional elements
app
How to create and congure a scenario in the Ajax security system
Buy intelligent security control panel Hub 2

Operational Principles
The hub collects information regarding the operation of the connected devices in
an encrypted form, analyzes the data and, in the case of an alarm, informs the
system owner of the danger in less than a second and communicates the alarm
directly to the central monitoring station of the security company.
In order to communicate with the devices, monitor their operation, and respond
quickly to threats, Hub 2 uses the radio technology. For visual data
transmission, Hub 2 uses Wings: a high-speed radio protocol based on the Jeweller
technology. Wings also uses a dedicated antenna to improve channel reliability.
1. LED logo
2. SmartBracket attachment panel (perforated part is required for actuating the
tamper in case of any attempt to dismantle the hub)
3. Socket for the power supply cable
4. Socket for the Ethernet cable
5. Slot for the micro SIM
6. Slot for the micro SIM
7. QR Code
8. Tamper button
9. Power button
Jeweller
All Ajax devices

LED Indication
The LED logo can light up red, white or green depending on the status of the
device.
Event Light indicator
Ethernet and at least one SIM card are connected Lights up white
Only one communication channel is connected Lights up green
The hub is not connected to the internet or there
is no connection with the Ajax Cloud service Lights up red
No power
Lights up for 3 minutes, then blinks every 10
seconds. The color of the indicator depends on
the number of the connected communication
channels.
Ajax Account
Hub 2 can be controlled via the for iOS, Android, macOS, or Windows.
To congure the system, install the Ajax app and create the Ajax account. We
recommend using the Ajax Security System app to manage one or several hubs. If
you plan to manage over one hundred hubs, we recommend using
app
Ajax PRO: Tool

(for iOS or Android) or (for Windows or macOS).
You will need to conrm your email address and your phone number as part of the
process. Note that you can use your phone number and your email address to
create only one Ajax account! You do not need to create a new account for each
hub—you can add several hubs to one account.
An account with information regarding the added hubs is uploaded to the cloud-based Ajax
Cloud service in an encrypted form.
Security requirements
While installing and using the hub, follow the general electrical safety regulations
for using electrical appliances, as well as the requirements of regulatory legal acts
on electrical safety.
It is strictly prohibited to disassemble the device under voltage! Do not use the
device with a damaged power cable.
Connecting to the Network
for Engineers Ajax PRO Desktop
1. Open the hub lid by shifting it down with force. Be careful and do not damage
the tamper protecting the hub from dismantling!

2. Connect the power supply and Ethernet cables to the sockets.
1 — Power Socket
2 — Ethernet socket
3, 4 — Slots for micro-SIM cards connection
3. Press and hold the power button for 2 seconds until the logo lights up. The hub
needs approximately 2 minutes to identify the available communication

Adding a hub to the Ajax app
Security system users
After adding the hub to the account, you become the administrator of this device.
One hub can have up to 50 users/administrators. The administrator can invite
users to the security system and determine their rights.
channels. The bright green or white logo color indicates that the hub is
connected to Ajax Cloud.
If the Ethernet connection does not occur automatically, disable proxy, ltration by MAC
addresses and activate the DHCP in the router settings: the hub will receive an IP
address. During the next setup in the web or mobile app, you will be able to set a static
IP address.
4. To connect the hub to the GSM network, you need a micro SIM card with a
disabled PIN code request (you can disable it using the mobile phone) and a
sucient amount on the account to pay for the GPRS, SMS services and calls.
If the hub does not connect to Ajax Cloud via GSM, use Ethernet to set up the
network parameters in the app. For the proper setting of the access point,
username, and password, please contact the support service of the operator.
1. Open the . Granting access to all system functions (to display notications in particular) is
a mandatory condition for controlling the Ajax security system via the smartphone/tablet. When
using Android, we recommend to follow .
Ajax app
push notications conguration instructions
2. Login into your account. Open the Add Hub menu and select the way of registering: manually or step-
by-step guidance.
3. Type the name of the hub and scan the QR code located under the lid (or enter a registration key
manually).
4. Wait until the hub is registered and displayed on the app desktop .

Changing the hub administrator does not affect the settings of the connected
devices.
Hub statuses
Icons
Icons display some of Hub 2 statuses. You can see them in the Ajax app, in the
Devices menu .
Icons Meaning
2G connected
SIM card is not installed
The SIM-card is defective or has a PIN-code on it
Hub battery charge level. Displayed in 5% increments
Hub malfunction is detected. The list is available in hub states list
The hub is directly connected to the central monitoring station of the security
organization
The hub have lost connection with the central monitoring station of the security
organization via direct connection
States
States can be found in the :
Parameter Meaning
Ajax security system user rights
Ajax app
1. Go to the Devices tab .
2. Select Hub 2 from the list.

Malfunction Click to open the list of hub malfunctions.
The eld appears only if a malfunction is detected
Cellular signal strength
Shows the signal strength of the mobile network
for the active SIM card. We recommend installing
the hub in places with the signal strength of 2-3
bars. If the signal strength is weak, the hub will
not be able to dial-up or send an SMS about an
event or alarm
Battery Charge
Battery level of the device. Displayed as a
percentage
Lid
Status of the tamper that responds to hub
dismantling:
External power
External power supply connection status:
Connection
Connection status between the hub and Ajax
Cloud:
Cellular data The hub connection status to the mobile Internet:
How battery charge is displayed in
Ajax apps
Closed — the hub lid is closed
Opened — the hub removed from
SmartBracket holder
What is a tamper?
Connected — the hub is connected to external
power supply
Disconnected — no external power supply
Online — the hub is connected to Ajax Cloud
Oine — the hub is not connected to Ajax
Cloud

If the hub has enough funds on the account or
has bonus SMS/calls, it will be able to make calls
and send SMS messages even if the Not
connected status is displayed in this eld
Active SIM card Displays the active SIM card: SIM card 1 or SIM
card 2
SIM card 1 The number of the SIM card installed in the rst
slot. Copy the number by clicking it
SIM card 2 The number of the SIM card installed in the
second slot. Copy the number by clicking it
Ethernet
Internet connection status of the hub via Ethernet:
Average Noise (dBm)
Noise power level at the hub installation site. The
rst two values show the level at Jeweller
frequencies, and the third — at Wings frequencies.
The acceptable value is -80 dBm or lower
Monitoring Station The status of direct connection of the hub to the
central monitoring station of the security
organization:
If this eld is displayed, the security company
uses a direct connection to receive events and
Connected — the hub is connected to Ajax
Cloud via mobile Internet
Disconnected — the hub is not connected to
Ajax Cloud via mobile Internet
Connected — the hub is connected to Ajax
Cloud via Ethernet
Disconnected — the hub is not connected to
Ajax Cloud via Ethernet
Connected — the hub is directly connected to
the central monitoring station of the security
organization
Disconnected — the hub is not directly
connected to the central monitoring station of
the security organization

security system alarms.
Hub model Hub model name
Hardware version Hardware version. Unable to update
Firmware Firmware version. Can be updated remotely
ID
ID/serial number. Also located on the device box,
on the device circuit board, and on the QR code
under the SmartBracket panel
Rooms in the Ajax app
The virtual rooms are used to group the connected devices. The user can create up
to 50 rooms, with each device located only in one room.
Without creating the room, you are not able to add devices in the Ajax app!
The name of the room is indicated in the notication of the device event or detector
alarm.
The room is created in the app using the Add Room menu.
What is a direct connection?

Please assign a name for the room, and optionally, attach (or make) a photo: it
helps to nd the needed room in the list quickly.
By pressing on the gear button go to the room settings menu. To delete the room,
move all the devices to other rooms using the device setup menu. Deleting the
room erases all its settings.
Connecting Devices
During the rst hub registration in the app, you will be prompted to add devices to
guard the room. However, you can refuse and return to this step later.
The user can add the device only when the security system is disarmed!
Pairing device with hub:
If the connection fails on the rst try, switch off the device for 5 seconds and retry.
Video surveillance
You can connect third-party cameras to the security system: seamless integration
with Dahua, Hikvision, and Sare IP cameras and video recorders has been
implemented, and you can also connect third-party cameras supporting RTSP
protocol. You can connect up to 25 video surveillance devices to the system.
1. In the , open the room and select Add Device.Ajax app
2. Name the device, scan its QR code (or enter it manually), select a group (if group mode is enabled).
3. Click Add — the countdown for you to add a device will begin.
4. When the app starts searching and launches countdown, switch on the device: its LED will blink once.
For detection and pairing to occur, the device should be located within the coverage area of the
wireless network of the hub (at a single protected object).
How to congure and connect an IP camera to the Ajax security system

Settings
Settings can be changed in the :
Note that after changing the settings, you should click the Back button to save them.
How to add a Dahua camera or video recorder to the hub
How to add a Hikvision/Sare camera or video recorder to the hub
Ajax app
1. Go to the Devices tab .
2. Select Hub 2 from the list.
3. Go to Settings by clicking on the icon .
Avatar is a customized title image for Ajax security system. It is displayed in
the hub selection menu and helps to identify the required object.
To change or set an avatar, click on the camera icon and set up the desired
picture.
Hub name. Is displayed in the SMS and push notication text. The name can
contain up to 12 Cyrillic characters or up to 24 Latin characters.
To change it, click on the pencil icon and enter the desired hub name.

Users — user settings for a security system: what rights are granted to users
and how the security system noties them of events and alarms.
To change the user settings, click on opposite the user name.
How the Ajax security system noties users of alerts
How to add new users to the hub
Ethernet — settings for wired Internet connection.
Ethernet — allows you to enable and disable Ethernet on the hub
DHCP / Static — selection of the type of the hub IP address to receive:
dynamic or static
IP Address — hub IP Address
Subnet mask — subnet mask in which the hub operates
Router — gateway used by the hub
DNS — DNS of the hub
GSM — enabling/disabling cellular communication, conguring connections,
and checking account.
Cellular Data — disables and enables SIM cards on the hub
Roaming — if it is activated, the SIM cards installed in the hub can work in
roaming

SIM card settings
Connection settings
Mobile data usage
Keep in mind that data is counting on the hub and may differ from your operator’s
statistics.
Reset statistics — resets statistics on incoming and outgoing trac.
Check balance
Ignore network registration error — when this setting is activated, the hub
ignores errors when trying to connect via a SIM card. Activate this option if
the SIM card cannot connect to the network
Disable Ping Before Connecting — when this setting is activated, the hub
ignores operator communication errors. Activate this option if the SIM
card cannot connect to the network
SIM card 1 — displays the number of the SIM card installed. Click on the
eld to go to the SIM card settings
SIM card 2 — displays the number of the SIM card installed. Click on the
eld to go to the SIM card settings
APN, User name, and Password — settings for connecting to the Internet
via a SIM card. To nd out the settings of your cellular operator, contact
your provider’s support service.
How to set or change APN settings in the hub
Incoming — the amount of data received by the hub. Displayed in KB or
MB.
Outgoing — the amount of data sent by the hub. Displayed in KB or MB.

USSD code — enter the code that is used to check the balance in this eld.
For example, *111#. After that, click Check balance to send a request. The
result will be displayed under the button.
Geofence — conguring reminders for arming/disarming the security system
when crossing a specied area. The user location is determined using the
smartphone GPS module.
What geofences are and how they function
Groups — group mode conguration. This allows you to:
Manage the security modes for separate premises or groups of detectors.
For example, the oce is armed while the cleaner works in the kitchen.
Delimit access to control of security modes.
For example, the marketing department employees do not have access to
the law oce.
OS Malevich 2.6: a new level of security
Security Schedule — arming/disarming the security system by the schedule.
How to create and congure a scenario in the Ajax security system

Detection Zone Test — running the detection zone test for the connected
detectors. The test determines the sucient distance for the detectors to
register alarms.
What is Detection Zone Test
Jeweller — conguring the hub-detector ping interval. The settings determine
how frequently the hub communicates with devices and how quickly the loss
of connection is detected.
The time before raising the alarm by the communication loss between hub
and device is calculated with the following formula:
Ping interval * (number of undelivered packets + 1 correction packet).
The shorter ping interval (in seconds) means faster delivery of the events
between the hub and the connected devices; however, a short ping interval
reduces the battery life. At the same time, alarms are transmitted immediately
regardless of the ping interval.
We do not recommend reducing the default settings of the ping period and
interval.
Note that the interval limits the maximum number of connected devices:
Learn more
Detector Ping Interval — the frequency of connected devices polling by
the hub is setting in the range of 12 to 300 s (36 s by default)
Number of undelivered packets to determine connection failure — a
counter of undelivered packets (8 packets by default).

Interval Connection limit
12 s 39 devices
24 s 79 devices
36 s or more 100 devices
Regardless of settings, the hub supports 10 connected sirens maximum!
Service is a group of hub service settings. These are divided into 2 groups:
general settings and advanced settings.
General settings
Time Zone
Selecting the time zone in which the hub operates. It is used for scenarios by
schedule. Therefore, before creating scenarios, set the correct time zone.
LED Brightness
Adjustment of the hub logo LED backlight brightness . Set in the range of 1 to
10. The default value is 10.
Firmware Auto-Update
Conguring automatic OS Malevich rmware updates.
Learn more about scenarios
If enabled, the rmware is automatically updated when a new version is
available, when the system is not armed, and external power is connected.

Hub System Logging
Logs are les containing information about system operation. They can help sort out
the problem in case of errors or failures.
The setting allows you to select the transmission channel for the hub logs or
disable their recording:
We do not recommend disabling logs as this information may be helpful in the event
of errors in the operation of the system!
Advanced settings
The list of advanced hub settings depends on the type of application: standard
or PRO.
Ajax Security System Ajax PRO
Server connection
Sirens settings
Fire detectors settings
System integrity check
PD 6662 Setting Wizard
Server Connection
Sirens settings
Fire detectors settings
System Integrity Check
Alarm Conrmation
If disabled, the system does not update automatically. If a new rmware
version is available, the app will offer to update the OS Malevich.
How OS Malevich updates
Ethernet
No — logging is disabled
How to send an error report

Restoration After Alarm
Arming/Disarming Process
Devices Auto Deactivation
PD 6662 Setting Wizard
Opens a step-by-step guide on how to set up your system to comply with the
British security standard PD 6662:2017.
Server Connection
The menu contains settings for communication between the hub and the Ajax
Cloud:
The time to generate a message regarding the loss of communication
between the hub and the Ajax Cloud server is calculated using the following
formula:
(Ping interval * 4) + Time lter
With the default settings, Ajax Cloud reports the hub loss in 9 minutes:
(60 s * 4) + 300 s = 9 min
Learn more about PD 6662:2017
How to congure the system to comply with PD 6662:2017
Server Ping Interval(sec).Frequency of sending pings from the hub to
Ajax Cloud server. It is set in the range of 10 to 300 s. The recommended
default value is 60 s.
Connection Failure Alarm Delay(sec).It is a delay to reduce the risk of a
false alarm associated with the Ajax Cloud server connection loss. It is
activated after 3 unsuccessful hub-server polls. The delay is set in the
range of 30 to 600 s. The recommended default value is 300 s.