AJAX Hub 2 User manual

Hub 2 (2G) / (4G) User Manual
Posted on February 28, 2022
Hub 2 is a security system control panel that supports photo verification of alarms.
It controls the operation of all connected devices and interacts with the user and
the security company. The device is designed for indoor installation only.
The hub reports doors opening, breaking of windows, the threat of fire or flood, and
automates routine actions using scenarios. If outsiders enter the secure room, Hub
2 will send photos from MotionCam / MotionCam Outdoor motion detectors and
notify a security company patrol.
Hub 2 needs internet access to connect to the Ajax Cloud service. The control
panel has three communication channels: Ethernet and two SIM cards. The hub is
available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Connect all communication channels to ensure a more reliable connection with Ajax Cloud
and secure against interruptions in the work of telecom operators.

You can manage the security system and respond to alarms and event
notifications through iOS, Android, macOS, and Windows . The system allows
you to choose what events and how to notify the user: by push notifications, SMS,
or calls.
Functional elements
apps
How to set up push notications on iOS
How to set up push notications on Android
Buy Hub 2 central unit
1. Ajax logo with an LED indicator.
2. SmartBracket mounting plate. Slide it down with force to open.
Perforated part is required for actuating the tamper in case of any attempt to dismantle
the hub. Do not break it off.
3. Power cable socket.
4. Ethernet cable socket.
5. Slot for micro SIM 2.
. Slot for micro SIM 1.

Operating principle
Hub 2 supports up to 100 Ajax devices connected, which protect against intrusion,
fire, or flooding and control electrical appliances according to scenarios or via an
app.
The hub controls operation of the security system and all connected devices. For
this purpose, it communicates with the system devices via two encrypted radio
protocols:
1. Jeweller — is a wireless protocol used to transmit events and alarms of Ajax
wireless detectors. The communication range is 2000 m without obstacles (walls,
doors, or inter-floor constructions).
2. Wings is a wireless protocol used to transmit photos from MotionCam and
MotionCam Outdoor detectors. The communication range is 1700 m without
obstacles (walls, doors, or inter-floor constructions).
Any time the detector triggers, the system raises the alarm in less than a second. In
this case, the hub activates the sirens, starts the scenarios, and notifies the
security company’s monitoring station and all users.
Anti-sabotage protection
Hub 2 has three communication channels: Ethernet and two SIM cards. This
allows connecting the system to Ethernet and two mobile networks. The hub is
7. QR code and ID/service number of the hub.
. Tamper.
9. Power button.
Learn more about Jeweller
Learn more about Wings

available in two versions: with 2G and 2G/3G/4G (LTE) modem.
Wired internet and mobile network connection are maintained in parallel to
provide more stable communication. This also allows switching to another
communication channel without delay if any of them fails.
If there is interference at Jeweller frequencies or when jamming is attempted,
Ajax switches to a free radio frequency and sends notifications to the central
monitoring station of the security company and system users.
No one can disconnect the hub unnoticed, even when the facility is disarmed. If
an intruder attempts to dismount the device, this will trigger the tamper
immediately. Every user and the security company will receive triggering
notifications.
The hub checks the Ajax Cloud connection at regular intervals. The polling
period is specified in the hub settings. The server may notify the users and the
security company in 60 seconds after the connection loss at minimum
settings.
The hub involves a backup battery providing 16 hours of battery life. This
allows the system to continue operation even if the power supply is cut off at
What is security system jamming
What is a tamper
Learn more

the facility. To increase battery life or connect the hub to 6V or 12V grids, use
12VPSU and 6VPSU.
OS Malevich
Hub 2 is run by the real-time operating system OS Malevich. The system is immune
to viruses and cyberattacks.
Over-the-air updates of OS Malevich open new opportunities for the Ajax security
system. The update process is automatic and takes minutes when the security
system is disarmed.
Video surveillance connection
You can connect Dahua, Hikvision, Safire, EZVIZ and Uniview cameras and DVRs to
the Ajax security system. It is possible to integrate third-party video surveillance
equipment thanks to the support of the RTSP protocol. You can connect up to 25
video surveillance devices to the system.
Automation scenarios
Use scenarios to automate the security system and reduce the number of routine
actions. Set up the security schedule, program actions of automation devices
(Relay, WallSwitch, or Socket) in response to an alarm, pressing the Button or by
schedule. You can create a scenario remotely in the Ajax app.
Connecting to a security company
How OS Malevich updates
Learn more
How to create a scenario in the Ajax security system

The Ajax security system can be connected to a central monitoring station (CMS)
of the security company. The list of companies that connect the system to the
central monitoring station is in the Security companies menu (Devices → Hub
→ Settings → Security companies).
All events are transmitted in SurGard (Contact ID), SIA (DC-09), and other
proprietary protocols.
Select the company and click Send a request or contact the company’s
representatives offering services at your location to arrange for the connection.
LED indication
The Ajax logo on the hub front lights up red, white, or green depending on the
status of the power supply and Internet connection.
Indication Event Note
Lights up white. Two communication channels
are connected: Ethernet and
SIM card.
If the external power supply is
off, the indicator will flash every
10 seconds.
After a loss of power, the hub
will not light up immediately, but
will start flashing in 180
seconds.

Lights up green.
One communication channel is
connected: Ethernet or SIM
card.
If the external power supply is
off, the indicator will flash every
10 seconds.
After a loss of power, the hub
will not light up immediately, but
will start flashing in 180
seconds.
Lights up red.
The hub is not connected to the
internet or there is no
connection with the Ajax Cloud
service.
If the external power supply is
off, the indicator will flash every
10 seconds.
After a loss of power, the hub
will not light up immediately, but
will start flashing in 180
seconds.
Lights up 180 seconds after the
loss of power, then flashes
every 10 seconds.
The external power supply is
disconnected.
The LED indication colour
depends on the number of
communication channels
connected.
Blinks red. The hub is reset to factory
settings.
If your hub has different indication, please contact . They will
help you.
Ajax account
our technical support

The security system is configured and managed via designed for
iOS, Android, macOS, and Windows.
Use the Ajax Security System app to manage one or several hubs. If you intend to
operate more than ten hubs, please install (for iPhone
and Android) or (for Windows and macOS). You can learn more
about Ajax apps and their features .
To configure the system, install the Ajax app and create an account. Please
remember that there is no need to create a new account for each hub. One account
can manage multiple hubs. Where necessary, you can configure individual access
rights for each facility.
Bear in mind that user and system settings and connected devices settings are
stored in the hub memory. Changing the hub administrator does not reset the
settings of the connected devices.
Connecting the hub to Ajax Cloud
Ajax applications
Ajax PRO: Tool for Engineers
Ajax PRO Desktop
here
How to register an account
How to register a PRO account

Security requirements
Hub 2 needs internet access to connect to the Ajax Cloud service. This is
necessary for the operation of Ajax apps, remote setup and control of the system,
and receipt of push notifications by the users.
The central unit is connected via Ethernet and two SIM cards. The hub is available
in two versions: with 2G and 2G/3G/4G (LTE) modem. We recommend that you
connect all communication channels simultaneously for more stability and
availability of the system.
To connect the hub to Ajax Cloud:
1. Remove the SmartBracket mounting panel by sliding it down with force. Do not
damage the perforated portion, as it is needed to trigger the tamper protecting
the hub from dismantling.
2. Connect power and Ethernet cables to the appropriate sockets and install SIM
cards.

It takes up to 2 minutes for the hub to connect to the internet and upgrade to the latest
version of OS Malevich, provided there is stable internet connection. A green or white LED
indicates that the hub is running and connected to the Ajax Cloud. Also bear in mind that to
be upgraded, the hub must be connected to the external power supply.
If Ethernet connection fails
If the Ethernet connection is not established, disable proxy and МАС address
filtration and activate DHCP in the router settings. The hub will automatically
receive an IP address. After that, you will be able to set up a static IP address of the
hub in the Ajax app.
If SIM card connection fails
To connect to the cellular network, you need a micro SIM card with a disabled PIN
code request (you can disable it using a mobile phone) and a sufficient amount on
1 — Power socket
2 — Ethernet socket
3, 4 — Slots for installing micro SIM cards
3. Press and hold the power button for 3 seconds until the Ajax logo lights up.

your account to pay for the services at your operator’s rates.
If the hub does not connect to the cellular network, use Ethernet to configure the
network parameters: roaming, APN access point, username, and password.
Contact your telecom operator for support to find out these options.
Adding a hub to the Ajax app
How to set or change APN settings in the hub
1. Connect the hub to the internet and power supply. Turn on the security central
panel and wait until the logo lights up green or white.
2. Open the Ajax app. Give access to the requested system functions to fully use
the capabilities of the Ajax app and not to miss alerts about alarms or events.
How to set up push notications on iOS
How to set up push notications on Android
3. Click Add Hub.
4. Choose a suitable method: manually or using a step-by-step guidance. If you
are setting the system up for the first time, use step-by-step guidance.

After adding a hub to your account, you automatically become the administrator of
the device. Changing or removing the administrator does not reset the settings of
the hub or delete connected devices.
Administrators can invite other users to the security system and determine their
rights. Hub 2 supports up to 100 users.
Faults counter
If a hub fault is detected (e.g., no external power supply is available), a faults
counter is displayed on the device icon in the Ajax app.
All faults can be viewed in the hub states. Fields with faults will be highlighted in
red.
5. Specify the name of the hub and scan the QR code or enter the ID manually.
. Wait until the hub is added. The linked hub will be displayed in the Devices
tab.
How to add new users to the hub
Ajax’s security system user rights

Hub icons
Icons display some of the Hub 2 statuses. You can see them in the Devices tab
in the Ajax app.
Icon Value
SIM card operates in 2G network.
SIM card operates in 3G network.
Available for Hub 2 (4G) only.
SIM card operates in 4G network.
Available for Hub 2 (4G) only.
No SIM cards.
The SIM card is faulty, or PIN code has been set up for it.
Hub battery charge level. Displayed in increments of 5%.
Hub failure detected. The list is available in the hub states list.
Learn more

The hub is directly connected to the central monitoring station of the security
company.
The hub is not directly connected to the central monitoring station of the security
company.
Hub states
The states include information about the device and its operating parameters. Hub
2 states can be viewed in the :
Parameter Value
Malfunction
Clicking on opens the hub malfunctions list.
The field appears only if a malfunction is
detected.
Cellular signal strength Shows the signal strength of the mobile network
for the active SIM card.
Ajax app
1. Select the hub if you have several of them or if you are using a PRO app.
2. Go to the Devices tab.
3. Select Hub 2 from the list.

We recommend installing the hub in places with
the signal strength of 2-3 bars. If the signal
strength is 0 or 1 bar, the hub may fail to dial up or
send an SMS about an event or alarm.
Battery charge
Battery charge level of the device. Displayed as a
percentage.
Lid
Status of the tamper that responds to hub
dismantling:
External power
External power supply connection status:
Connection
Connection status between the hub and Ajax
Cloud:
Cellular data The hub connection status to the mobile Internet:
If the hub has enough funds on the account or
has bonus SMS/calls, it will be able to make calls
Learn more
Closed — the hub lid is closed.
Opened — the hub is removed from
SmartBracket holder.
Learn more
Connected — the hub is connected to external
power supply.
Disconnected — no external power supply is
available.
Online — the hub is connected to Ajax Cloud.
Offline — the hub is not connected to Ajax
Cloud.
Connected — the hub is connected to Ajax
Cloud via mobile Internet.
Disconnected — the hub is not connected to
Ajax Cloud via mobile Internet.

and send SMS messages even if the Not
connected status is displayed in this field.
Active SIM card
Displays active SIM card:
You cannot switch between the SIM cards
manually.
SIM card 1
The number of the SIM card installed in the first
slot. To copy the number, click on it.
Bear in mind that the number is displayed if it has
been hardwired into the SIM card by the operator.
SIM card 2
The number of the SIM card installed in the
second slot. To copy the number, click on it.
Bear in mind that the number is displayed if it has
been hardwired into the SIM card by the operator.
Ethernet
Internet connection status of the hub via Ethernet:
Average Noise (dBm)
Noise power level at the hub installation site. The
first two values show the level at Jeweller
frequencies, and the third — at Wings frequencies.
The acceptable value is 80 dBm or lower.
Installing the hub in places with higher noise
levels may lead to loss of signal from connected
devices or notifications on jamming attempts.
Monitoring Station The status of direct connection of the hub to the
central monitoring station of the security
company:
SIM card 1 — if the first SIM card is active.
SIM card 2 — if the second SIM card is active.
Connected — the hub is connected to Ajax
Cloud via Ethernet.
Disconnected — the hub is not connected to
Ajax Cloud via Ethernet.

If this field is displayed, the security company
uses a direct connection to receive events and
security system alarms. Even if this field is not
displayed, the security company still can monitor
and receive event notifications via the Ajax Cloud
server.
Hub model Hub model name.
Hardware version Hardware version. Not updated.
Firmware
Firmware version. Can be updated remotely.
ID
Hub identifier (ID or serial number). Also located
on the device box, on the device circuit board, and
on the QR code under the SmartBracket lid.
Hub settings
Connected — the hub is directly connected to
the central monitoring station of the security
company.
Disconnected — the hub is not directly
connected to the central monitoring station of
the security company.
Learn more
Learn more

Hub 2 settings can be changed in the :
Avatar
Hub name
Users
Ethernet
Cellular
Ajax app
1. Select the hub if you have several of them or if you are using a PRO app.
2. Go to Devices tab and select Hub 2from the list.
3. Go to Settings by clicking on the gear icon in the upper right corner.
4. Set the required parameters.
5. Click Back to save the new settings.

Geofence
Groups
Security schedule
Detection Zone Test
Jeweller
Service
Monitoring Station
PRO
Security companies
User Guide
Data Import
Unpair hub
Settings reset
Resetting the hub to the factory settings:
1. Turn on the hub if it is off.

Malfunctions
Hub 2 may notify about malfunctions, if any. Malfunctions field is available in
Device States. Clicking on opens the list of all malfunctions. Note that the field
is displayed if a malfunction is detected.
Connection of detectors and devices
The hub is incompatible with and integration modules. You also
cannot connect other hubs to it.
When adding a hub using a step-by-step guidance, you will be prompted to add
devices that will protect the premises. However, you can refuse and return to this
step later.
Prior to linking a detector or device to a hub, create at least one room. Rooms are
used to group detectors and devices, as well as to increase the information content
of notifications. Names of devices and rooms will be displayed in the text of the
event or alarm of the security system.
2. Remove all users and installers from the hub.
3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking
red.
4. Remove the hub from your account.
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