Akuvox R20A Manual

R20A Door Phone Admin Guide

About This Manual
Thank you for choosing Akuvox’s R20A door phone. This manual is intended for end users, who need to properly configure the door
phone. This manual is applicable to 20.0.1.2xx version, and it provides an overview of the most essential functions and features of
the product. Please visit Akuvox forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.

Content
1. Product Overview............................................................................................................................................................................................... 1
1.1. Product Description.................................................................................................................................................................................... 1
1.2. Connector Introduction...............................................................................................................................................................................2
1.3. LED Status Information..............................................................................................................................................................................3
2. Daily Use............................................................................................................................................................................................................... 4
2.1. Making a Call...............................................................................................................................................................................................4
2.2. Receiving a Call.......................................................................................................................................................................................... 4
2.3. Unlock...........................................................................................................................................................................................................5
2.3.1. Unlock by RF Card........................................................................................................................................................................... 5
2.3.2. Unlock by DTMF Codes.................................................................................................................................................................. 5
3. Basic Features..................................................................................................................................................................................................... 6
3.1. Access the website setting........................................................................................................................................................................ 6
3.1.1. IP Announcement............................................................................................................................................................................. 6
3.1.2. Access the device website.............................................................................................................................................................. 6
3.2. Password Modification............................................................................................................................................................................... 7
3.2.1. Modify the web password................................................................................................................................................................7

3.3. Phone Configuration...................................................................................................................................................................................7
3.3.1. Language........................................................................................................................................................................................... 7
3.3.2. Network Setting.................................................................................................................................................................................8
3.3.3. Sound................................................................................................................................................................................................. 9
3.4. Intercom Call............................................................................................................................................................................................. 10
3.4.1. Direct IP Call................................................................................................................................................................................... 10
3.4.2. SIP Call............................................................................................................................................................................................ 10
3.4.3. .Auto Answer................................................................................................................................................................................... 13
3.4.4. Web Call.......................................................................................................................................................................................... 14
3.4.5. No Answer Call............................................................................................................................................................................... 14
3.5. Security...................................................................................................................................................................................................... 15
3.5.1. Live view.......................................................................................................................................................................................... 15
3.5.2. RTSP................................................................................................................................................................................................ 15
3.5.3. Onvif................................................................................................................................................................................................. 16
3.6. Access Control.......................................................................................................................................................................................... 16
3.6.1. Relay................................................................................................................................................................................................ 16
3.6.2. Unlock via DTMF code.................................................................................................................................................................. 17

3.6.3. Unlock via RF Card(Optional)...................................................................................................................................................... 18
3.6.4. Unlock via HTTP command.......................................................................................................................................................... 19
3.6.5. Unlock via Exit Button....................................................................................................................................................................20
3.7. Reboot........................................................................................................................................................................................................ 20
3.8. Reset.......................................................................................................................................................................................................... 21
4. Advanced Features.......................................................................................................................................................................................... 22
4.1. Phone Configuration................................................................................................................................................................................ 22
4.1.1. LED...................................................................................................................................................................................................22
4.1.2. IR LED..............................................................................................................................................................................................23
4.2. Intercom..................................................................................................................................................................................................... 24
4.2.1. Call Time Related........................................................................................................................................................................... 24
4.2.2. Return Code When Refuse...........................................................................................................................................................24
4.2.3. Sip Call Related..............................................................................................................................................................................24
4.2.4. Codec............................................................................................................................................................................................... 25
4.2.5. Session Timer................................................................................................................................................................................. 27
4.2.6. Encryption........................................................................................................................................................................................27
4.2.7. NAT...................................................................................................................................................................................................27

4.2.8. User Agent.......................................................................................................................................................................................28
4.3. Access Control.......................................................................................................................................................................................... 29
4.3.1. Web Relay....................................................................................................................................................................................... 29
4.4. Security...................................................................................................................................................................................................... 30
4.4.1. Anti-alarm.........................................................................................................................................................................................30
4.4.2. Motion...............................................................................................................................................................................................30
4.4.3. Action................................................................................................................................................................................................31
4.5. Upgrade......................................................................................................................................................................................................34
4.5.1. Web Upgrade.................................................................................................................................................................................. 34
4.5.2. Backup config file........................................................................................................................................................................... 34
4.6. Log.............................................................................................................................................................................................................. 35
4.6.1. Call Log............................................................................................................................................................................................35
4.6.2. Door Log.......................................................................................................................................................................................... 35
4.6.3. System Log..................................................................................................................................................................................... 36
4.6.4. PCAP................................................................................................................................................................................................36

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R20A
Admin Guide
1. Product Overview
1.1. Product Description
Akuvox R20A is a SIP-compliant, hands-free one button video
outdoor phone. It can be connected with Akuvox indoor monitors for
remote access controlling and monitoring. Users can communicate
with visitors via audio and video calls, and unlock the door if they
need. Users can also use RFID cards to unlock the door. It is
applicable in villas, offices and so on.
Figure 1.1 Product Description

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1.2. Connector Introduction
Ethernet(POE): Ethernet (POE) connector which can provide both
power and network connection.
12V/GND: External power supply terminal if POE connector is not
available.
RS485-A/B: RS485 terminal.
DOORA/B: Trigger signal input terminal.
RelayA/B (NO/COM/NC): Relay control terminal.
Note: The general door phone interface diagram is only for
reference.
Figure 1.2-1 Connector Interface
Figure 1.2-2 General interface

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1.3. LED Status Information
LED Status
Description
Blue
Always on
Normal status
Flashing
Calling
Red
Flashing
Network is unavailable
Green
Always on
Talking on a call
Flashing
Receiving a call
Pink
Flashing
Upgrading

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Admin Guide
2. Daily Use
2.1. Making a Call
Press the call button to call out the predefined number or IP
address and if LED turns green, it means the call has been
answered.
2.2. Receiving a Call
Users can use IP phone or indoor monitor to call R20A and R20A
will answer it automatically by default. If auto answer is disabled,
pressing call button to answer the incoming call.

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2.3. Unlock
2.3.1. Unlock by RF Card
Place the predefined user cards in RFID card reader to unlock.
Under normal conditions, R20A will announce “The door is now
opened”. Both 13.56MHz and 125KHz RFID cards are supported
on R20A.
2.3.2. Unlock by DTMF Codes
Users can press the predefined DTMF code from an answer unit to
remotely unlock the door during the call. Users will also hear “The
door is now opened.”

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3. Basic Features
3.1. Access the website setting
3.1.1. IP Announcement
While R20A starts up normally, hold the call button for several
seconds after the Status LED turns blue, voice system will enter IP
announcement mode. In IP announcement mode, the IP address
will be announced periodically and “IP 0.0.0.0” would be announced
if no IP address is gained. Press Call Button again to quit the
announcement mode.
3.1.2. Access the device website
Open a web browser, and access the corresponding IP address.
Enter the default user name and password to login. The default
administrator’s user name and password are shown as below:
Figure 3.1.2 Access the device website

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User Name: admin
Password: admin
Note: The recommended browser is Google Chrome.
3.2. Password Modification
3.2.1. Modify the web password
Go to Security -Basic to modify password for webpage.
To modify password for “admin” or “user” account.
3.3. Phone Configuration
3.3.1. Language
Go to Phone -Time/Lang to select language for webpage.
Figure 3.2.1 Modify the web password
Figure 3.3.1 Language

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3.3.2. Network Setting
Go to Network - Basic, dynamically or statically to obtain address.
3.3.2.1. DHCP
R20A uses DHCP by default, it will get IP address, Subnet Mask,
Default Gateway and DNS server address from DHCP server
automatically.
3.3.2.2. Static IP
If selected, you could manually set IP address, Subnet Mask,
Default Gateway and DNS server. The figure 3.3.2.2 shows static
IP setting.
Figure 3.3.2.1 DHCP mode
Figure 3.3.2.2 Static IP mode

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3.3.3. Sound
Go to Phone -Voice to configure volume and upload tone file.
Mic Volume: To configure microphone volume.
Speaker Volume: To configure speaker volume.
Open Door Warning: Disable it, and users will not hear the prompt
voice when the door is opened.
IP Announcement: To configure the valid time when IP
Announcement is available and the loop time of IP Announcement.
RingBack Upload: To upload the ring back tone by users
themselves.
Opendoor Tone Upload: To upload the opendoor tone by users
themselves.
Figure 3.3.3 Sound

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3.4. Intercom Call
3.4.1. Direct IP Call
Go to Phone -Call Feature to enable the direct IP call for door
phones first.
Then, go to Intercom - Basic to configure the IP address of the
destination(E.g. IP address 192.168.1.100). It supports up to 8 lines
simultaneously.
After all, press the push button to make direct IP call.
3.4.2. SIP Call
SIP calls which use SIP numbers to make or receive calls should be
supported by SIP server. Users need to register accounts and fill
SIP feature parameters before using it.
Go to Account -Basic to configure SIP account and SIP server for
door phones first.
Figure 3.4.1-1 Direct IP call
Figure 3.4.1-2 Push Button Number

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3.4.2.1. SIP Account
Status: To display register result.
Account: To switch the account to be configured. R20A supports 2
SIP accounts.
Account Active: To enable the account, it is disabled by default.
Display Label: To configure label displayed on the phone’s LCD
screen.
Display Name: To configure name sent to the other call party for
displaying.
Register Name: To enter extension number which users want and
the number is allocated by SIP server.
User Name: To enter user name of the extension.
Password: To enter password for the extension.
Figure 3.4.2.1 SIP account

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3.4.2.2. SIP Server 1&2
Server IP 1: To enter SIP server’s IP address or URL.
Server IP 2: To display and configure secondary SIP server
settings. This is for redundancy, if registering to primary SIP server
fails, the phone will go to secondary SIP server for registering.
Registration Period: The registration will expire after registration
period, the phone will re-register automatically within registration
period.
3.4.2.3. Outbound Proxy Server
An outbound proxy server is used to receive all initiating request
messages and route them to the designated SIP server.
3.4.2.4. Transport Type
To display and configure transport type for SIP message.
There are 4 transport types in total.
Figure 3.4.2.2 SIP server 1&2
Figure 3.4.2.3 Outbound proxy server

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UDP:UDP is an unreliable but very efficient transport layer
protocol.
TCP:Reliable but less-efficient transport layer protocol.
TLS:Secured and reliable transport layer protocol.
DNS-SRV:DNS record for specifying the location of services.
3.4.2.5. NAT
To display and configure NAT settings.
STUN:Short for session traversal utilities for NAT, a solution to
solve NAT issues.
Note: By default, NAT is disabled.
After all, press the push button to make direct IP call.
3.4.3. .Auto Answer
Go to Account -Advanced to enable auto answer feature for SIP
calls.
Figure 3.4.2.4 Transport type
Figure 3.4.2.5 NAT
Figure 3.4.3-2 Auto answer for direct IP calls
Figure 3.4.3-1 Auto answer for sip calls

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Go to Phone -Call Feature to enable auto answer feature for direct
IP calls.
Auto Answer Delay: To configure delay time before an incoming
call is automatically answered.
Auto Answer Mode: To set video or audio mode for auto answer
by default.
Then incoming calls will be answered automatically.
3.4.4. Web Call
Go to Intercom -Basic to dial out or answer incoming calls from
website.
3.4.5. No Answer Call
Go to Intercom - Basic to configure.
No Answer Call: If enabled, R20A will call to No Answer Call1 and
No Answer Call2 in sequence automatically when push button call
is not answered over timeout(30s by default).
Figure 3.4.3-3 Auto answer options’ parameters
Figure 3.4.4 Web call
Figure 3.4.5- No Answer Call