Akuvox E21 Series Manual

E21 Series Emergency Station Admin Guide
E21V
E21A

About This Manual
Thank you for choosing Akuvox’s E21 series door phone. This manual is intended for end users, who need to use and configure the
door phone. It provides an overview of the most essential functions and features of the product, whose firmware version is 21.0.2.34.
Contact us
For more information about the product, please visit us at www.akuvox.com or feel free to contact us by
Sales email: [e-mail]
Technical support email: [email protected]
Telephone: [phone] ext.7694/8162
We highly appreciate your feedback about our products.

Contents
1. Product Overview.................................................................................................................................................................1
1.1 Product Description.......................................................................................................................................................................................................... 1
1.2 At a glance......................................................................................................................................................................................................................... 2
1.3 Connector Introduction.................................................................................................................................................................................................... 3
1.4 Daily Use............................................................................................................................................................................................................................4
1.4.1 Making a Call..........................................................................................................................................................................................................4
1.4.2 Receiving a Call..................................................................................................................................................................................................... 4
2. Basic Setting......................................................................................................................................................................... 5
2.1 Getting Started.................................................................................................................................................................................................................. 5
2.1.1 IP Announcement.................................................................................................................................................................................................. 5
2.1.2 Access the device website................................................................................................................................................................................... 5
2.2 Network Setting.................................................................................................................................................................................................................6
2.2.2 DHCP...................................................................................................................................................................................................................... 6
2.2.3 Static IP................................................................................................................................................................................................................... 6
2.3 Account...............................................................................................................................................................................................................................7
2.3.1 SIP Account............................................................................................................................................................................................................ 7
2.3.2 SIP Sever 1.............................................................................................................................................................................................................7
2.3.3 SIP Sever 2.............................................................................................................................................................................................................8
2.3.4 Outbound Proxy Server........................................................................................................................................................................................ 8
2.3.5 Transport Type....................................................................................................................................................................................................... 9
2.3.6 NAT.......................................................................................................................................................................................................................... 9
2.4 Call Setting...................................................................................................................................................................................................................... 10

2.4.1 No Answer Call.................................................................................................................................................................................................... 10
2.4.2 Push Button..........................................................................................................................................................................................................10
2.4.3 Web Call................................................................................................................................................................................................................11
2.4.4 Call&Dial Time......................................................................................................................................................................................................11
2.4.5 Push to Hang up.................................................................................................................................................................................................. 11
2.4.6 Custom button......................................................................................................................................................................................................12
2.5 Relay&Input.....................................................................................................................................................................................................................12
2.5.1 Relay..................................................................................................................................................................................................................... 12
2.5.2 Open Relay via HTTP.........................................................................................................................................................................................13
2.6 Input..................................................................................................................................................................................................................................14
3. Advance Setting................................................................................................................................................................. 15
3.1 LED Settings................................................................................................................................................................................................................... 15
3.2 Live Stream(E21A only).................................................................................................................................................................................................15
3.3 RTSP(E21V only)........................................................................................................................................................................................................... 16
3.4 Onvif(E21V only)............................................................................................................................................................................................................ 17
3.5 AEC Setting..................................................................................................................................................................................................................... 18
3.6 Account-Advanced......................................................................................................................................................................................................... 19
3.6.1 Audio Codec......................................................................................................................................................................................................... 19
3.6.2 Video Codec.........................................................................................................................................................................................................20
3.6.3 DTMF.................................................................................................................................................................................................................... 20
3.6.4 Call.........................................................................................................................................................................................................................21
3.6.5 Session Timer...................................................................................................................................................................................................... 22
3.6.6 Encryption.............................................................................................................................................................................................................22
3.6.7 NAT........................................................................................................................................................................................................................ 23
3.6.8 User Agent............................................................................................................................................................................................................23

3.7 Network-Advance........................................................................................................................................................................................................... 24
3.8 Time/Lang........................................................................................................................................................................................................................ 26
3.9 Call Feature.....................................................................................................................................................................................................................27
3.10 Voice...............................................................................................................................................................................................................................29
3.11 Multicast......................................................................................................................................................................................................................... 29
3.12 Upgrade-Basic.............................................................................................................................................................................................................. 30
3.13 Upgrade-Advanced...................................................................................................................................................................................................... 31
3.13.1 PNP..................................................................................................................................................................................................................... 31
3.13.2 DHCP Option..................................................................................................................................................................................................... 31
3.13.3 Manual Autop..................................................................................................................................................................................................... 32
3.13.4 Automatic Autop................................................................................................................................................................................................ 33
3.13.5 System Log........................................................................................................................................................................................................ 33
3.14 Security-Basic...............................................................................................................................................................................................................34
3.14.1 Web Password Modify......................................................................................................................................................................................34

1
1. Product Overview
1.1 Product Description
Akuvox E21 Series are outdoor-rated, SIP-compliant and hands-free
Voice over IP (VoIP) Emergency Stations. It helps the emergency teams
to coordinate their rescue missions with high efficiency. E21 supports
two types: E21A(Audio) and E21V(Video).They are often used in public
locations such as: parking facilities, college campuses, medical centers,
and industrial parks.

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1.2 At a glance
Features
Physical & Power
Body material: 316 grade stainless steel
Camera: 3 Mega pixels, automatic lighting, 120° wide angle
Button: 1 call button
12V DC connector&POE
Water-proof & Dust-proof: IP65
Sip Endpoint
SIP v1(RFC2543), SIP v2(RFC3261)
Audio codecs: G.711a, G.711μ, G.722, G.729
Video codecs: H.264
Echo Cancellation
Voice Activation Detection & Comfort Noise Generator
Video
Resolution: up to 720p
High intensity IR LEDs for picture lighting during dark hours with internal light sensor
Compatible to 3rdPartyVideo components, e.g. NVRs

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Door Entry Features
Relays controlled individually by DTMF tones
Camera permanently operational
White balance: auto
Auto-night mode with LED illumination
Office door phone with on-site or hosted IP-PBX
Remote site entry over Internet
1.3 Connector Introduction
Ethernet(POE):Ethernet(POE) connector which can provide both power
and network connection.
12V/GND: External power supply terminal if POE is not available.
Relay: Relay control terminal.

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1.4 Daily Use
1.4.1 Making a Call
Press the call button to call out the predefined number or IP address and if LED turns green, it means the call has been answered.
1.4.2 Receiving a Call
User can use IP phone or indoor monitor to call E21 and E21 will answer it automatically by default. If user disable auto answer,
pressing call button to answer incoming call.

5
2. Basic Setting
2.1 Getting Started
2.1.1 IP Announcement
While E21A/V starts up normally, hold the call button for several seconds after the Status LED turns blue, voice system will enter IP
announcement mode. In announcement mode, the IP address will be announced periodically and “IP 0.0.0.0” would be announced if
no IP address is gained. Press Call Button again to quilt the announcement mode.
2.1.2 Access the device website
Open a Web Browser, access the corresponding IP address. Then, enter the default user name and password to login. The default
administrator User Name and Password are shown below:
User Name: admin
Password: admin

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2.2 Network Setting
Go to Network->Basic, dynamically or statically to obtain
address.
2.2.2 DHCP
E21A/V uses DHCP by default, it will get IP address, Subnet
Mask, Default Gateway and DNS server address from DHCP
server automatically.
2.2.3 Static IP
If selected, you could manually set IP address, Subnet Mask,
Default Gateway and DNS server. The figure below shows
static IP setting.

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2.3 Account
Go to Account->Basic to configure sip account and sip server.
2.3.1 SIP Account
Status:To display register result.
Display Label: To configure label displayed on the phone ’ s
LCD screen.
Display Name: To configure name sent to the other call party
for displaying.
Register Name: To enter extension number you want and the
number is allocated by SIP server.
User Name: To enter user name of the extension.
Password: To enter password for the extension.
2.3.2 SIP Sever 1
Server IP: To enter SIP server’s IP address or URL.

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Registration Period: Registration Period: The registration will
expire after Registration period, the IP phone will re-register
automatically within registration period.
2.3.3 SIP Sever 2
Server IP: To display and configure Secondary SIP server
settings. This is for redundancy, if registering to Primary SIP
server fails, the IP phone will go to Secondary SIP server for
registering.
2.3.4 Outbound Proxy Server
An outbound proxy server is used to receive all initiating
request messages and route them to the designated SIP
server.

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2.3.5 Transport Type
To display and configure Transport type for SIP message
UDP: UDP is an unreliable but very efficient transport layer
protocol.
TCP: Reliable but less-efficient transport layer protocol.
TLS: Secured and Reliable transport layer protocol.
DNS-SRV: A DNS RR for specifying the location of
services.
2.3.6 NAT
To display and configure NAT(Net Address Translator)
settings.
STUN: Short for Simple Traversal of UDP over NATS, a
solution to solve NAT issues.
Notes: By default, NAT is disabled.

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2.4 Call Setting
Go to Intercom->Basic, to configure basic call setting.
2.4.1 No Answer Call
Enable it, if there is no answer from push button number over
60s (default value) E21A/V will call predefined 'No Answer
Call' number.
2.4.2 Push Button
Push Button: To configure the destination number or IP you
want to contact with. If you would like to call multiple numbers
at the same time, divide them by semicolon.
No Answer Call 1&2: To setup one or two no answer call
number.

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2.4.3 Web Call
To dial out or answer incoming call from website.
2.4.4 Call&Dial Time
Max Call Time: To configure the max call time.
Dial In Time: To configure the max incoming dial time,
available when auto answer is disabled.
Dial Out Time:To configure the max no answer call time.
2.4.5 Push to Hang up
To enable or disable pushing button to hang up.

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Notes:Relay operate a switch and does not deliver
power, so user should prepare power adapter for
external devices which connects to relay.
2.4.6 Custom button
This function is used to connect an extra button for opening
the door from the inside. To select which relay(A or B) the
custom button’s settings would apply to.
2.5 Relay&Input
Go to Intercom->Relay, to configure relay.
2.5.1 Relay
There are three terminal of relay: NO, NC and COM. NO
stands for normally open contact while NC stands for normally
closed contact.

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Relay ID: E21A/V supports two relays, user can configure
them respectively.
Relay Type: Default state means NC and COM are normally
closed, while Invert state means NC and COM are normally
opened.
Relay Delay: To configure the duration of opened relay. Over
the value, the relay would be closed again.
DTMF: To configure 1 digit DTMF code for remote unlock
Relay Status: Low means that COM is connecting to NC while
High means that COM is connecting to NO .
2.5.2 Open Relay via HTTP
User can use a URL to remote unlock the door.
Switch: Enable this function. Disable by default.
UserName & Password: Users can setup the username and
password for HTTP unlock.
URL format:

14
http://IP_address/fcgi/do?action=OpenDoor&UserName=&Pa
ssword=&DoorNum=1
2.6 Input
E21A/V supports two input triggers Input A/B(DOOR A/B), and
go to Intercom->Input to configure.
Input Service: To enable or disable input trigger service.
Call Number: To setup management center number for alarm.
Display Name: Which is sent to the other call party for
displaying
Call Timer: The interval of calling. For instant, the Call timer is
5sec, if you hang up the calling in the third second, the calling
will auto call out after 2sec.
Light status: To show the status of input signal.

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3. Advance Setting
3.1 LED Settings
There are five LED statuses for E21A/V: NORMAL, OFFLINE,
CALLING, TALKING and RECEIVING.
Go to Intercom->Led setting, to configure corresponding LED
response.
3.2 Live Stream(E21A only)
Go to Intercom->Live Stream, check the real-time video from
E21V In addition, user also can check the real-time picture via
URL: http://IP_address:8080/picture.jpg