Akuvox R20K User manual

R20K Door Phone User Manual

About This Manual
Thank you for choosing Akuvox’s R20K door phone. This manual is intended for end users who need to properly configure the door
phone. This manual is applicable to 20.30.3.xx version, and it provides all functions’ configurations of R20K. Please visit Akuvox
forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.

Content
1. Product Overview............................................................................................................................................................................................... 1
1.1. Product Description.................................................................................................................................................................................... 1
1.2. Connector Introduction...............................................................................................................................................................................1
1.3. LED Status Information..............................................................................................................................................................................2
2. Daily Use............................................................................................................................................................................................................... 3
2.1. Make a Call.................................................................................................................................................................................................. 3
2.2. Receive a Call............................................................................................................................................................................................. 4
2.3. Unlock...........................................................................................................................................................................................................4
2.3.1. Unlock by Public PIN Codes...........................................................................................................................................................4
2.3.2. Unlock by Private PIN Codes......................................................................................................................................................... 5
2.3.3. Unlock by RFID Cards..................................................................................................................................................................... 5
2.3.4. Unlock by DTMF Codes.................................................................................................................................................................. 6

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1. Product Overview
1.1. Product Description
Akuvox R20K is a SIP-compliant, hands-free and video door phone.
It can be connected with Akuvox indoor monitors for remote access
controlling and monitoring. Users can communicate with visitors via
audio and video calls, and unlock the door if they need. Users can
also use RFID cards to unlock the door. It is applicable in villas,
offices and so on
1.2. Connector Introduction
Ethernet (POE): Ethernet (POE) connector which it can provide
both power and network connection.
12V/GND: External power supply terminal if POE connector is not
available.
Figure 1.1 Product Description
Figure 1.2.1 Connector Introduction

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RS485-A/B: RS485 terminal.
WG_D0/WG_D1: Wiegand terminal.
DOORA/B: Trigger signal input terminal.
RelayA/B (NO/NC/COM): Relay control terminal.
Note: The general door phone interface diagram is only for
reference.
1.3. LED Status Information
LED Status
Description
Blue
Always on
Normal status
Flashing
Calling
Red
Flashing
Network is unavailable
Green
Always on
Talking on a call
Flashing
Receiving a call
Pink
Flashing
Upgrading
Figure 1.2-2 General interface

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2. Daily Use
2.1. Make a Call
Press the SIP account or IP address and Dial key to make a
call. Management center call ：Users can make a speed dial to
management center by pressing Management center key.

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2.2. Receive a Call
R20K door phones are designed to answer the incoming call
automatically by default. If you the disable auto answer function,
you need to press the Dial key
to answer incoming calls.
2.3. Unlock
2.3.1.Unlock by Public PIN Codes
You can unlock doors by pressing “#” and “pre-configured public
PIN code” and “#” again . And you will hear the announcement
“Welcome, please come in” following the door unlock success. If
the public PIN code you entered is incorrect, you will hear the
unlock failure sound. The default PIN code is “ 33333333” and the
PIN code can be changed from four digit to eight digits

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2.3.2.Unlock by Private PIN Codes
Users can unlock doors by using pre-configured private PIN code.
Press “#,” private PIN code, “#” to unlock, and then you will hear the
announcement “Welcome, please come in” If the private pin code
you pressed is incorrect, then you will hear the unlock failure sound.
The default private PIN code is 8 digits, and you can change it any
where from 3 to 8 digits.
2.3.3.Unlock by RFID Cards
Tap the pre-configure RFID cards on the door phone RFID card
reader to unlock. And you will hear the announcement “ Welcome,
please come in. “ If the card has not been registered in the R20K
you will hear the unlock failure sound. R20K.supports 3.56MHz and
125KHz RIFD cards.

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2.3.4.Unlock by DTMF Codes
Users can press the predefined DTMF code from an answer unit to
remotely unlock the door during the call. You will also hear the
announcement “Welcome, please come in”

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Abbreviations
ACS: Auto Configuration Server
Auto: Automatically
AEC: Configurable Acoustic and Line Echo Cancelers
ACD: Automatic Call Distribution
Autop: Automatical Provisioning
AES: Advanced Encryption Standard
BLF: Busy Lamp Field
COM: Common
CPE: Customer Premise Equipment
CWMP: CPE WAN Management Protocol
DTMF: Dual Tone Multi-Frequency
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name System
DND: Do Not Disturb
DNS-SRV: Service record in the Domain Name System
FTP: File Transfer Protocol
GND: Ground
HTTP: Hypertext Transfer Protocol
HTTPS: Hypertext Transfer Protocol Secure
IP: Internet Protocol
ID: Identification
IR: Infrared
LCD: Liquid Crystal Display
LED: Light Emitting Diode
MAX: Maximum
POE: Power Over Ethernet
PCMA: Pulse Code Modulation A-Law
PCMU: Pulse Code Modulation µ-Law

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SIP: Session Initiation Protocol
SNMP: Simple Network Management Protocol
STUN: Session Traversal Utilities for NAT
SNMP: Simple Mail Transfer Protocol
SDMC: SIP Devices Management Center
TR069: Technical Report069
TCP: Transmission Control Protocol
TLS: Transport Layer Security
TFTP: Trivial File Transfer Protocol
UDP: User Datagram Protocol
URL: Uniform Resource Locator
VLAN: Virtual Local Area Network
WG: Wiegand
PCAP: Packet Capture
PNP: Plug and Play
RFID: Radio Frequency Identification
RTP: Real-time Transport Protocol
RTSP: Real Time Streaming Protocol
MPEG: Moving Picture Experts Group
MWI: Message Waiting Indicator
NO: Normal Opened
NC: Normal Connected
NTP: Network Time Protocol
NAT: Network Address Translation
NVR: Network Video Recorder
ONVIF: Open Network Video Interface Forum

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Contact us
For more information about the product, please visit us at www.akuvox.com or feel free to contact us by
Sales email: [e-mail]
Technical support email: [email protected]
Telephone: [phone] ext.7694/8162
We highly appreciate your feedback about our products.