Akuvox R20A Manual

Version: 1.0 | Date: Jan.2021!
Version: 2.0 | Date: Feb.2022

About This Manual
Thank you for choosing Akuvox R20-T30/R20-V3S/R26/E11R/E12/E21 series
door phone. This manual is intended for the administrators who need to properly
configure the door phone. This manual applies to 220.30.3.2, 20.30.4.147,
226.30.2.109, 111.30.2.13, 12.30.1.110, 221.30.1.106 and it provides all the
configurations for the functions and features of Akuvox door phone. Please visit
Akuvox forum or consult technical support for any new information or latest
firmware.

Introduction of Icons and Symbols
Warning:
●Always abide by this information in order to prevent the
persons from injury.
Caution:
●Always abide by this information in order to prevent the
damages to the device.
Note:
●Informative information and advice from the efficient use of the
device.

Related Documentation
You are advised to refer to the related documents for more technical information
via the link below:
https://knowledge.akuvox.com

Table of Contents
1. Product Overview ..........................................................................................1
2. Change Log...................................................................................................2
3. Model Specification .......................................................................................3
4. Introduction to Configuration Menu ...............................................................6
5. Access the Device.........................................................................................7
5.1.Obtain Device IP Address.....................................................................8
5.2.Access the Device Setting on the Web Interface..................................8
6. Language and Time Setting.........................................................................10
6.1.Language Setting................................................................................10
6.2.Time Setting........................................................................................10
7. LED Setting .................................................................................................12
7.1.Infrared LED Setting ...........................................................................12
7.2.LED Display Status.............................................................................13
7.3.Set up LED Display from HTTP URL..................................................14
7.4.LED Setting on Card Reader Area......................................................15
8. Volume and Tone Configuration ..................................................................16
8.1.Volume Configuration .........................................................................16
8.2.IP Announcement ...............................................................................17
8.3.Open Door Tone Configuration ...........................................................18
8.4.Upload Tone Files ...............................................................................18
8.4.1.Upload Ringback Tone ..............................................................18
8.4.2.Upload Open Door Tone............................................................19
9. Network Setting ...........................................................................................20
9.1.Network Status ...................................................................................20
9.2.Device Network Configuration ............................................................21
9.3.Device Deployment in Network...........................................................22
9.4.Device Local RTP configuration .........................................................23
9.5.NAT Setting.........................................................................................24
9.6.SNMP Setting .....................................................................................24
9.7.VLAN Setting ......................................................................................25
9.8.TR069 Setting.....................................................................................26
9.9.Device Web HTTP Setting..................................................................27
10.Intercom Call Configuration .......................................................................28
10.1.IP call & IP Call Configuration...........................................................29
10.2.SIP Call &SIP Call Configuration ......................................................29
10.3.SIP Account Registration ..................................................................29
10.4.SIP Server Configuration ..................................................................30
10.5.Configure Outbound Proxy Server....................................................31
10.6.Configure Data Transmission Type...................................................32
10.7.Configure Calling Feature.................................................................33

10.7.1.DND.........................................................................................33
10.7.2.Manager Dial Call....................................................................33
10.7.3.Call Hang-up ...........................................................................35
10.7.4.Web Call ..................................................................................35
10.7.5.Auto Answer ............................................................................35
10.7.6.Multicast ..................................................................................36
10.7.7.Configure Maximum Call Duration ..........................................37
10.7.8.Maximum Dial Duration ...........................................................38
10.7.9.Hang Up After Open Door .......................................................39
11.Audio& Video Codec Configuration for SIP Calls.......................................40
11.1.Audio Codec Configuration ...............................................................40
11.2.Video Codec Configuration ...............................................................42
11.3.Video Codec Configuration for IP Direct Calls ..................................42
11.4.Configure DTMF Data Transmission.................................................43
12.Access White List Configuration ................................................................44
12.1.Managing Contacts...........................................................................44
13.Relay Setting..............................................................................................46
13.1.Relay Switch Setting.........................................................................46
13.2.Web Relay Setting ............................................................................48
14.Door Access Schedule Management.........................................................50
14.1.Relay schedule .................................................................................50
14.2.Configure Door Access Schedule .....................................................51
14.2.1.Create Door Access Schedule ................................................51
14.2.2.Import and Export Door Access Schedule...............................53
14.2.3.Import and Export User ...........................................................53
15.Door Unlock Configuration.........................................................................53
15.1.IC/ID Card Control ............................................................................54
15.2.Configure Access Card Format.........................................................54
15.3.Configuring RF Card for Door Unlock...............................................55
15.3.1.Configure RF Card on the Web Interface................................55
15.4.Import and Export Card Data of Access Control...............................56
15.5.Mifare/Defire CarD Encryption..........................................................57
15.5.1.NFC Card Setting ....................................................................57
15.6.Configure Open Relay via HTTP for Door Unlock ............................58
15.7.Configure Exit Button for Door Unlock..............................................59
16.Security ......................................................................................................60
16.1.Tamper Alarm Setting .......................................................................60
16.2.Client Certificate Setting ...................................................................61
16.2.1.Web Server Certificate ............................................................61
16.2.2.Client Certificate ......................................................................61
16.3.Motion Detection...............................................................................62
16.3.1.Configure Motion Detection.....................................................63
16.4.Security Notification Setting..............................................................64
16.4.1.Email Notification Setting ........................................................64
16.4.2.FTP Notification Setting...........................................................65
16.4.3.SIP Call Notification Setting.....................................................66
16.4.4.HTTP URL Notification Configuration......................................66
16.5.Security Action Configuration............................................................67

16.5.1.Configure Push Button Action .................................................67
16.5.2.Configure Motion Action ..........................................................67
16.5.3.Configure Input Action .............................................................68
16.5.4.Call Event Notification .............................................................68
16.6.Voice Encryption ...............................................................................68
16.7.User Agent ........................................................................................69
17.Monitor and Image .....................................................................................70
17.1.RTSP Stream Monitoring..................................................................70
17.1.1.RTSP Basic Setting .................................................................70
17.1.2.RTSP Stream Setting ..............................................................71
17.1.3.NACK ......................................................................................72
17.2.MJPEG Image Capturing..................................................................73
17.3.ONVIF...............................................................................................75
17.4.Live Stream.......................................................................................75
18.Logs ...........................................................................................................76
18.1.Call Logs...........................................................................................77
18.2.Door Logs .........................................................................................78
19.Debug ........................................................................................................79
19.1.System Log.......................................................................................79
19.2.PCAP ................................................................................................80
20.Firmware Upgrade .....................................................................................82
21.Backup .......................................................................................................83
22.Auto-provisioning via Configuration File ....................................................84
22.1.Provisioning Principle .......................................................................84
22.2.Configuration Files for Auto-provisioning ..........................................85
22.3.AutoP Schedule ................................................................................86
22.4.PNP Configuration ............................................................................87
22.5.Static Provisioning Configuration......................................................87
23.Integration with Third Party Device ............................................................90
23.1.Integration via Wiegand....................................................................90
23.2.Integration via HTTP API ..................................................................92
23.3.Lift Control Configuration..................................................................94
23.4.KeyKing Setting ................................................................................95
23.5.Akuvox EC32 Lift Controller..............................................................95
23.6.ZKT Lift Controller.............................................................................97
23.7.Chiyu Lift Controller ..........................................................................97
24.Password Modification ...............................................................................98
24.1.Modifying Device Web Interface Password ......................................98
24.2.Configure Web Interface Automatic Logout ......................................99
25.System Reboot&Reset.............................................................................100
25.1.Reboot ............................................................................................100
25.2.Reset ..............................................................................................100
26.Abbreviations ...........................................................................................102
27.FAQ..........................................................................................................104
28.Contact us................................................................................................106

1
Single Tenant Door Phone
1. Product Overview
The security that comes with being able to control who comes into your building
along with the ability to verbally and visually confirm their identity is
immeasurable. Akuvox R20/R26/E11/E12/E21 series are SIP-compliant door
phones. They can be connected with Akuvox indoor monitors for remote access
controlling and monitoring. Users can communicate with visitors via audio and
video calls, and unlock the door if they need. The door phone enables you to
easily monitor an entrance door or gate and gives you the peace of mind
knowing that your facility is more secure.
AKUVOX SMART INTERCOM www.akuvox.com

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Single Tenant Door Phone
2. Change Log
The change log will be updated here along with the changes in the new software
version.!
AKUVOX SMART INTERCOM www.akuvox.com

3
Single Tenant Door Phone
3. Model Specification
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4
Single Tenant Door Phone
Model
&
Feature
R20A
R20B
R26C
R26P
E11R
E21V
E21A
E12W
E12S
Button
1
Physic
al
button
5
Physic
al
button
s
1
Physi
cal
butto
n
1
Physi
cal
butto
n
1
Physic
al
button
1
Physi
cal
button
1
Physic
al
button
1
Physic
al
button
1
Physi
cal
button
Housin
g
Material
Alumin
um
Alumin
um
Alumi
num
Alumi
num
Alumin
um
Alumi
num
Alumin
um
Plastic
Plasti
c
Camera
2
Mega
pixels,
autom
a t i c
lighting
2
Mega
pixels,
autom
a t i c
lightin
g
2
Mega
pixels
,
auto
matic
lightin
g
2
Mega
pixels
,
auto
matic
lightin
g
2
Mega
pixels,
autom
a t i c
lightin
g
2
Mega
pixels
,
autom
a t i c
lightin
g
X
2
Mega
pixels,
autom
atic
lighting
2
Mega
pixels
,
autom
atic
lightin
g
Relay In
2
2
3
3
2
2
2
2
2
Relay
Out
2
2
2
2
2
2
2
1
1
RS485
√
√
√
√
√
X
X
√
√
PoE
√
√
√
√
√
√
√
√
√
WiFi
X
X
X
X
X
X
X
√
X
RAM
64MB
64MB
128M
B
128M
B
64MB
128M
B
128M
B
128MB
128M
B
ROM
128MB
128M
B
16MB
16MB
128M
B
128M
B
128M
B
16MB
16MB
Card
Reader
√
√
√
X
√
X
X
√
√
IP
Rating
IP65
IP65
IP65
IP65
X
IP65
IP65
IP65
IP65
IK
Rating
X
X
X
X
X
X
IK10
X
X
Wall
Mountin
g
√
√
√
√
√
X
X
√
√
AKUVOX SMART INTERCOM www.akuvox.com

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Single Tenant Door Phone
!
Flush
Mountin
g
√
√
√
√
X
√
√
X
X
AKUVOX SMART INTERCOM www.akuvox.com

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4. Introduction to Configuration Menu
●Status: this section gives you basic information such as product information,
Network Information, and account information, etc.
●Account: this section concerns SIP account, SIP server, proxy server,
transport protocol type, audio&video codec, DTMF, session timer, etc.
●Network: this section mainly deals with DHCP&Static IP setting, RTP port
setting, and device deployment, etc.
●Intercom: this section covers Intercom settings, Call Log, etc.
●Surveillance: this section covers Motion Detection, RTSP, MJPEG, ONVIF,
Live stream.
●Access Control: this section covers Input control, Relay, Card settings, Face
Recognition setting, Private PIN Code, Wiegand connection, etc.
●Tenants: this section involves Tenants management and Dial Plan.
●Device: this section includes Light settings, tab&button display, LCD settings
and Voice settings.
●Settings: this section includes Time&language, Action settings, Door
settings, Schedule for access control.
●Upgrade: this section covers Firmware upgrade, device reset&reboot,
configuration file auto-provisioning, fault#Diagnosis.
●Security: this section is for Password modification.
●Mode selection :
1. Discovery mode: it is a plug and play configuration mode. Akuvox devices
will configure themselves automatically when users power on the devices
and connect them to network. It is a super time-saving mode and it will
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greatly bring users convenience by reducing manual operations. This mode
requires no prior configurations previously by the administrator.
2. Cloud mode: Akuvox Cloud is an all-in-one management system. Akuvox
Cloud is a mobile service that allows audio, video, remote access control
between smart phones and Akuvox intercoms. All configurations in the device
will be issued automatically from the cloud. If users decide to use Akuvox
cloud, please contact Akuvox technical support, and they will help you
configure the related settings before using them.
3. SDMC mode: SDMC (SIP Device Management Controller) is a simple and
comprehensive software for building management. It provides a topography
for a community while offering you a graphical configuration interface for the
door access, intercom, monitoring, alarm, etc. It is a convenient tool for
property managers to manage, operate and maintain the community.
●Tool selection
Akuvox has many configuration tools for you to set up devices more
conveniently. Here we list some common tools, please contact your administrator
to get the tool if you need them.
1. SDMC: SDMC is suitable for the management of Akuvox devices in large
communities, including access control, resident information, remote device
control, etc.
2. Akuvox Upgrade tool: upgrade Akuvox devices in batch on a LAN (Local
Area Network)
3. Akuvox PC Manager: distribute all configuration items in batch on a LAN.
4. IP scanner: it is used to search Akuvox device IP addresses on a LAN.
5. FacePro: manage face data in batch for the door phone on a LAN.
5. Access the Device
R20A series system setting can be accessed on the device web interface.
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5.1.Obtain Device IP Address
Check the Device IP address by holding the push button for 5s. Or searching the
device IP by the IP scanner in the same LAN network. Just click Scan tab in the
IP scanner to check the device IP.
5.2.Access the Device Setting on the Web
Interface
Enter the device IP address on the web browser in order to log in to device web
interface where you can configure and adjust parameters etc. The initial user
name and password are all “admin” and please be case-sensitive to the user
names and passwords entered.
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Note:
●You can also obtain the device IP address using the Akuvox IP
scanner to log in to the device web interface. Please refer to the
URL below for the IP scanner application:
https://knowledge.akuvox.com/docs/how-to-obtain-ip-address-via-
ip-scanner-1?highlight=IP%20SCANNER
●Google Chrome browser is strongly recommended.
AKUVOX SMART INTERCOM www.akuvox.com

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6. Language and Time Setting
6.1.Language Setting
When you first set up the device, you might need to set the language to your
need or you can do it later if needed. And the language can be set up on the
device web Phone > Time/Lang > Web Language interface according to your
preference.
Parameter Set-up:
●Mode: choose a suitable web language. Normally, English is the default web
language.
6.2.Time Setting
The set-up on the device web interface is identical with the setting on the device,
it however allows you to set up the NTP server address that you obtained to
automatically synchronize your time and date. And when your time zone is
selected, the device will automatically notify the NPT server of its time zone in
order that the NTP server can synchronize the time zone set-up to your device.
You can navigate to Phone > Time/Lang > NTP.
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Parameter Set-up:
●Time Zone: select the specific time zone depending on where the device is
used and then press Confirm tab for the confirmation. The default time zone
is GMT GMT+0.00.
●Preferred/Alternate Server: enter the NTP server address. The alternate
server will take effect when the primary server is invalid.
●Update Interval: to configure the interval between two consecutive NTP
requests.
●System Time: indicate the current device time.
You can also set up time manually, select the Manual checkbox, and input time
data.
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7. LED Setting
7.1.Infrared LED Setting
Infrared LED is applied in a dark environment in which a resident might not be
able to see a visitor clearly via the video from the door phone. You can navigate
to Intercom > LED Setting > LED Fill Light.
Parameter Set-up:
●Mode: select ”Auto” if you want the Infrared LED light to be turned on
automatically according to the setting. select “Aways ON” to enable the
Infrared LED light to stay on permanently. select “Aways OFF” to turn off the
Infrared LED light. LED mode is set “Always OFF” by default. select
“Schedule” to turn on the infrared LED according to the time schedule.
●Min/Max Photoresistor: set the minimum and maximum photoresistor value
based on the current actual photo-resistor value detected to control the ON-
OFF of the LED light. You can set the maximum photoresistor value for the IR
LED to be turned on and the minimum value for it to be turned off. While the
default Minimum and maximum photoresistor value are from “0” minimum to
“1000” maximum respectively.
●Start Time: set the start time for the infrared LED to be turned on.
●End Time: set the end time for the infrared LED to be turned off.
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7.2.LED Display Status
LED display adjustment is used to display the light changes of the call button in
the six statuses - normal(idle), offline, calling, talking and receiving a call. and the
user can also verify the current mode of the device through the LED status. To
set up on device web Intercom > LED Setting > LED Status interface.
The default LED Display Status:
Parameters Set-up:
●State: there are five states: Normal, Offline, Calling, Talking and
Receiving.
Note:
●Start Time and End Time will not be displayed unless you select
Specific Time for your LED mode.
LED Status
Description
Blue
Always on
Normal status
Flashing
Calling
Red
Flashing
Network is unavailable
Green
Always on
Talking on a call
Flashing
Receiving a call
Pink
Flashing
Upgrading
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