Escene ES380 User manual

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Office IP Phone ES380
User Manual

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Copyright and Disclaimer
Copyright
Any enterprises or individuals cannot extract, copy, and spread in any form of this document without our written permission. In accordance
with the law, copying includes translating the document into other languages or conversing into other formats. When this document is
transmitted in network media, Escene Limited Ltd allows downloading or printing for private use. Any parts of the document are not allowed
to be modified or used for commercial purposes. Escene Limited Ltd will not assume any responsibility for the injuries and losses caused
by any unauthorized modification or conversion of the document.
Declaration
Information regarding this guide is subject to change without any notice.
This manual provides accurate statement, information, and recommendation to the largest extent, but will not guarantee any express or
implies. Users should take full responsibility for the application of products. Escene Limited Ltd will not make any guarantee for this manual,
including but not limited to warranties for implies merchantability and purposes. Escene Limited Ltd does not assume any responsibility for
indirect or consequential loss caused by the misuse of this manual.
About this manual
Thank you for choosing Office IP Phone ES380.This IP Phone is specially designed for the user under the Office with fashionable
appearance and complete functions. This manual aims to help you quickly use Office IP Phone ES380. Before use, please read the
packing list and safety notes section of this manual, communicate with the system administrator to confirm if the current network
environment can meet the requirements of configuring the Phone. If this is your first time to use Office IP Phone ES380, we recommend
that you should read the quick operation guide and product technical manual. The document can be downloaded from the following
website: http: //www.escene.com. This document updated and revised by Nolto Bilişim Telekomünikasyon (www.nolto.com) who is
Escene Turkey distributor at June 2020.
Summary
Copyright and Disclaimer 2
Summary 2
1. Getting Started 5
1.1 About 5
1.2 Feature Highlights 5
2. Set up the Phone 5
3. Phone User Interface 9
3.1 Hardware Component Instructions 9
3.2 Phone Screen Display Features 10
3.3 Basic Network Settings 11
3.4 SIP Account Settings 12
3.5 Basic Features. 13
3.5.1 Making a Call 13
3.5.2 Anonymous Call 13
3.5.3 Redial 13
3.5.4 Call Log 13
3.5.5 Making Calls to Contact14
3.5.6 Multi-lines to Answer the Call 14

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3.5.7 Auto-Answer 14
3.5.8 Ending a Call 14
3.5.9 Using Hold and Recover (Switch Calling Line)15
3.5.10 Transferring Calls 15
3.5.11 Using Mute 15
3.5.12 Do Not Disturb 15
3.5.13 3-way Conference 16
3.5.14 Voice Mail16
3.6 Advanced Settings 16
3.6.1 Using the phone book 16
3.6.2 Using Call Logs 18
3.6.3 Peer-to-Peer 18
3.7 Keypad Setting 18
3.7.1 Language Setting18
3.7.2 Message 18
3.7.3 Time & Date 19
3.7.4 Ring Tone and Volume Setting 19
3.7.5 Searching Phone Book 19
3.7.6 Cannot Set the Features with Keypad 20
4. WEB User Interface20
4.1 Network 22
4.1.1 Wi-Fi Setting 22
5 SIP Account 27
5.1Basic 27
5.2 Advanced 29
6 DSS Keys 31
6.1 Paperless Program keys 31
6.2 Line Keys 32
6.3 Function Keys 32
6.4 Soft Key 33
7 Settings 34
7.1 Basic 34
7.2 Features 35
7.3 Time Settings38
7.4 Keyboard Lock 39
7.5 VoIP Call Forwarding 39
7.6 Remote Control 39
7.7 Action URL 39
7.8 EP+ 39
7.9 Audio 40
7.10 Ring 42
7.10 Dial Plan 42
7.11 BLF Setting 44
7.12 TR06945

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7.13 MPL Error! Bookmark not defined.
8 Phone Book 45
8.1 Contact45
8.2 Group 46
8.3 LDAP 46
8.4 Blacklist 47
8.5 Phone Call Info 48
9 Maintenance 48
9.1 HTTP Upgrade 48
9.2 FTP Upgrade49
9.3 TFTP Upgrade 50
9.4 Auto Provisioning 51
9.5 Log 52
9.5 Local Log 53
Check the log file on the local. 53
9.6 Default Settings 53
9.7 Reboot 53
10 Security 53
10.1 Password 53
10.2 Trusted Certificates 54
10.3 IP Strategy 54
11 WEB Other Settings or Information - Appendix54
11.1 Logout54
11.2 Note Tips 54

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1. Getting Started
1.1 About
Escene ES380 is a feature-added IP Phone. Using 2.8’320x240 pixel color backlight screen and except normal features of a 6 lines
HD IP Phone. It comes with an EP+ communicationAPP which can all you use the cell phone to make an IP Phone call, switching talking,
etc.
1.2 Feature Highlights
a) Multi-Language
The LCD display supports Multi-Language.
b) HD Voice
Special voice processing technology, high-fidelity voice quality, HD encoding, HD Handset, ensure clear, realistic smooth communication.
c) Senior Calling Ability
6 lines with double color (GREEN & RED) LEDs, synchronously control or manage 6 calls, Call queue, Switch between lines. Multi-parties
conference call transfer.
d) All kinds of Phone Book
It supports XML Personal Phone Book\LDAP\Enterprise Phone Book etc. This feature satisfies customer's phone book requirements.
e) Support HTTP\TFTP\FTP\Auto-Provision.
f) 2 gigabit Ethernet ports, built-in POE, built-in Bluetooth.
g) Multi-angle adjustable bracket.
h) Up to 30 programmable keys, (6 lines+ 24 paperless programmable keys).
i) EP+ Support external APPLE/Android mobile phone.
j) Built-in USB interface, USB support external Unifi adapter and charging.
2. Set up the Phone
a) Packing List:
Check the packing list before installation, if you find anything missing, contact your system administrator.
⚫1*ES380 IP Phone
⚫1*Handset
⚫1*Handset Cable
⚫1*Ethernet Cable
⚫1*Quick Operation Guide
⚫1*Power Adapter
⚫1*Bracket

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NOTE: The cable install method is short Aconnect the handset, longer B connect the IP Phone.
b) Phone Installation:
This section introduces how to install the phone with the components in the packing list:
⚫Adjust the Bracket
⚫Connect the Handset and optional Headset
⚫Connect the Network and Power
Adjust the Bracket
Pls follow the following picture to let the bracket adjust to safety
Connect the Handset and optional Headset

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Connect the Network and Power
You have two options for power supply. Your system administrator will advise you which one to use.
⚫AC power adapter
⚫POE (Power over Ethernet) IEEE802.3af
⚫USB (Standard 0.5A)

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Note: If inline power (PoE: Power over Ethernet) is provided, you do not need to connect the power adapter. Make sure the Ethernet
cable and hub/switch are PoE compliant.
3. IP Phone User Interface
3.1 Hardware Component Instructions
The main hardware components of the ES380 IP Phone are the LCD screen and the keypad.
Hardware component instructions of the ES380 IP Phone are:
ITEM
DESCRIPTION
LCD Screen
Displayed information about calls, messages, soft keys, time, date, and other relevant
data:
• Call information — caller ID, call duration
• Icons (e.g. )
• Missed calls or second incoming caller's information
•Time and date
Light Status
White-Flashing: There is an incoming call or be Hold.
White-Steady: Hook-off. or be in a usual conversation.
Line Key
Green-Steady: There is a conversation making on the line
Red-Flashing: There is call coming in
Green-Flashing: The line is on hold
Dark: Accounts are idle
Soft Key
Labels automatically to identity their context-sensitive features
Navigation Key
Scroll through the displayed information, and in the idle feature:

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UP: Open the "All CONTACT LOG"
DOWN: Open the "MISSED CALL"
RIGHT: Open the "RECEIVED CALL"
LEFT: Open the "DAIL CALL"
OK Key
Confirm the action
C Key
Cancels actions or rejects an incoming call, and the other feature:
In the idle: Open the "Phone Status".
Diagnosis: Press and hold 3 second to open "Hardware Diagnosis".
MUTE: "MUTE" feature is enabled if you press it while the conversation making on
the phone.
Functions Key
Message\Redial\Transfer\Hold
Speaker Key
Toggles the hands-free speaker phone mode.
Mic
Voice input
Volume Key
Adjusts the volume of the handset, headset, speaker, and ringer
Keypad
Provides the digits, letters, and special characters in context-sensitive applications.
Headset Key
Toggles and indicates the headset mode.
3.2 Phone Screen Display Features
If the phone has successfully started up and after using, the idle LCD display will show information as below:
ITEM
DESCRIPTION
1
TIME & DATE
TIME & DATE display in the middle of the screen.
2
Auto-Answer icon
Enable this feature, it will display "AA" at the top right corner.
3
Missed Call
Missed Call under the TIME in the middle of screen
4
Line Status
There are four status as below:
a. LAN: Disconnect: Disconnect the network
b. : Account failed to register