Alto-Shaam Vector VMC-H2 User manual

alto-shaam.com
Operator’s Manual
Vector™ Multi-Cook Oven
Deluxe Control
VMC-H2
VMC-H3
VMC-H4
VMC-H2H
VMC-H3H
VMC-H4H
Structured Air Technology™
MN-46295-EN
REV.01
11/19
EN

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Manufacturer’s Information
Copyright © Copyright 11/19 by Alto-Shaam, Inc.
All rights reserved.
This manual or any portion thereof may not be reproduced or used in any
manner whatsoever without the express written permission of Alto-Shaam, Inc.
Trademarks All trademarks referenced in this documentation are the property of their
respective owners.
Manufacturer Alto-Shaam, Inc.
P.O. Box 450
W164 N9221 Water Street
Menomonee Falls, WI 53052
Original instructions The content in this manual is written in American English.

FOREWORD
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FOREWORD
Enjoy your Alto-Shaam Vector Oven!
Structured Air
Technology™
The Alto-Shaam Vector Oven features Structured Air Technology, giving you two,
three or four ovens in one. It gives you the flexibility to simultaneously cook a
variety of menu items with no flavor transfer. It provides the ability to control
temperature, fan speed, and time in each individual oven chamber.
Cook up to twice the food than a traditional convection oven, with no
microwaves, and no water.
Extend Your Manufacturer’s Warranty
Register Register your Alto-Shaam appliance online. Registering your appliance ensures
prompt service in the event of a warranty claim. You will also receive direct
notifications of software updates and additional product information.
Your personal information will not be shared with any other company.
www.alto-shaam.com/warranty
Alto-Shaam 24/7 Emergency Repair Service
Call Call 800-558-8744 to reach our 24-hour emergency service call center for
immediate access to local authorized service agencies outside standard business
hours. The emergency service access is provided exclusively for Alto-Shaam
equipment and is available throughout the United States through Alto-Shaam’s
toll free number.
Availability Emergency service access is available seven days a week, including holidays.

FOREWORD
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TABLE OF CONTENTS
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TABLE OF CONTENTS
Manufacturer’s Information . . . . . . . . . . . . . . . . . . . . . . . . 2
Foreword 3
Enjoy your Alto-Shaam Vector Oven! . . . . . . . . . . . . . . . . . . . 3
Extend Your Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . 3
Alto-Shaam 24/7 Emergency Repair Service . . . . . . . . . . . . . . . 3
Table of Contents 5
Safety 7
The Meaning of Signal Words . . . . . . . . . . . . . . . . . . . . . . . 7
Appliance Description and Intended Use. . . . . . . . . . . . . . . . . 8
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Labels 13
Label Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation 17
Dimension Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Receive the Appliance . . . . . . . . . . . . . . . . . . . . . . . 18
How to Unpack the Oven . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Vector Pre-Installation Checklist. . . . . . . . . . . . . . . . . . . . . . 20
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
How to Install the Oven (60 Hz Cord and Plug Models). . . . . . . . . 26
How to Install the Oven (60 Hz Models Without Cords or Plugs) . . . 29
How to Install the Oven (50 Hz Models Without Cords or Plugs) . . . 34
How to Install the Oven on a Stand . . . . . . . . . . . . . . . . . . . . 40
How to View and Set up Network Connections . . . . . . . . . . . . . 42
Operation 45
How to Turn On and Turn Off the Oven . . . . . . . . . . . . . . . . . 45
How to Preheat the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . 46
How to Cook with Programmed Recipes . . . . . . . . . . . . . . . . . 48
How to Cook in Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 50
How to Cool Down the Oven . . . . . . . . . . . . . . . . . . . . . . . . 52
How to Create a Recipe . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
How to Edit, Duplicate, or Delete a Recipe . . . . . . . . . . . . . . . . 56
How to Load Recipes from a USB Drive. . . . . . . . . . . . . . . . . . 57
How to Save Recipes to a USB Drive . . . . . . . . . . . . . . . . . . . 59
How to Update Software with a USB Drive . . . . . . . . . . . . . . . . 61
How to Change the Home Screen . . . . . . . . . . . . . . . . . . . . . 63
How to Change the Temperature Scale. . . . . . . . . . . . . . . . . . 65
How to Enable the Handle Light . . . . . . . . . . . . . . . . . . . . . . 67
How to View Oven Information . . . . . . . . . . . . . . . . . . . . . . 68
How to Download HACCP Data . . . . . . . . . . . . . . . . . . . . . . 69

TABLE OF CONTENTS
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Maintenance 71
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How to Clean the Oven. . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Troubleshooting 77
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
What to do if the Fan Indicator Light Illuminates . . . . . . . . . . . . 78
What to do if the High Limit Screen Displays . . . . . . . . . . . . . . 79
Cheflinc.alto-shaam.com is not Available on your Device . . . . . . . 80
Cannot Connect to cheflinc.alto-shaam.com . . . . . . . . . . . . . . 81
The Oven is not Displayed on the Dashboard . . . . . . . . . . . . . . 82
Unable to Assign Recipes from the Dashboard to Ovens in the Field 83
Notifications 85
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Warranty 89
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

SAFETY
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SAFETY
The Meaning of Signal Words
This manual contains signal words where needed. These signal words must be
obeyed to reduce the risk of death, personal injury, or equipment damage. The
meaning of these signal words is explained below.
DANGER
Danger indicates a hazardous situation which, if not avoided,
will result in serious injury or death.
WARNING
Warning indicates a hazardous situation which, if not avoided,
could result in serious injury or death.
CAUTION
Caution indicates a hazardous situation which, if not avoided,
could result in minor or moderate injury.
NOTICE
Notice indicates a situation which, if not avoided, could result
in property damage.
NOTE: Note indicates additional information that is important to a
concept or procedure.

SAFETY
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Appliance Description and Intended Use
Structured Air
Technology™
Alto-Shaam Vector’s Structured Air Technology system allows for multiple,
unique cooking chambers within the same oven. Air is delivered by a blower
located in the rear of each cooking chamber. Air travels vertically through the jet
plates into each chamber. The food product is blown with hot air from above and
below. Structured Air plates at the top and bottom of the oven complete the
upper and lower cooking chambers. Each cooking chamber is independent from
the other and includes its own blower and heat source. The operator can select
the optimal cooking temperature, air velocity, and cook time for each chamber
either manually or through programmed recipes.
Configurations The Vector H Series is available in three configurations: two-, three-, and four-
chamber.
Intended use The Vector series ovens are intended to cook and warm food only. Any other use
is prohibited.
Residual risks This oven is manufactured using ISO-certified processes. The oven is designed
with maximum safety in mind; however, there are residual risks to operators of
this oven. Residual risks include exposure to heat and exposure to hot food
products.
Possible misuse Misuse of this oven includes loading the oven with anything other than a food
product. Misuse also includes heating or cooking any food product that contains
alcohol or other flammable substance.
VMC-TS-000271

SAFETY
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Safety Precautions
Before you begin Read and understand all instructions in this manual.
Electrical precautions Obey these electrical precautions when using the appliance:
▪Connect the appliance to a properly grounded outlet. Do not use the appliance if
it is not properly grounded. Consult an electrician if there is any doubt that the
outlet used is properly grounded.
▪Keep the cord away from hot surfaces.
▪Do not attempt to service the appliance or its cord and plug.
▪Do not operate the appliance if it has a damaged cord or plug.
▪Do not immerse the cord or plug in water.
▪Do not let the cord hang over the edge of a table or counter.
▪Do not use an extension cord.
Usage precautions Obey these usage precautions when using the appliance:
▪Only use this appliance for its intended use of heating or cooking.
▪Always keep liquids, or foods that can become liquid when heated, level and at or
below eye level where they can be seen.
▪Use utensils and protective clothing such as dry oven mitts when loading and
unloading the appliance.
▪Use caution when using the appliance. Floors adjacent to the appliance may
become slippery.
▪Do not cover or block any of the openings of this appliance.
▪Do not cover racks or any other part of this appliance with metal foil.
▪Do not use this appliance near water such as a sink, in a wet location, near a
swimming pool, or similar locations.
▪Do not unplug or disconnect the appliance immediately after cooking. The
cooling fans must stay on to protect electrical components.
Maintenance
precautions
Obey these maintenance precautions when maintaining the appliance:
▪Obey precautions in the manual, on tags, and on labels attached to or shipped
with the appliance.
▪Only clean the appliance when the main disconnect switch is in the OFF position.
▪Do not store the appliance outdoors.
▪Do not clean the appliance with metal scouring pads.
▪Do not use corrosive chemicals when cleaning the appliance.
▪Do not use a hose or water jet to clean the appliance.
▪Do not use the appliance cavity for storage.
▪Do not leave flammable materials, cooking utensils, or food inside the appliance
when it is not in use.
▪Do not remove the top cover or side panels. There are no user-serviceable
components inside.

SAFETY
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Operator training All personnel using the appliance must have proper operator training. Before
using the appliance:
▪Read and understand the operating instructions contained in all the
documentation delivered with the appliance.
▪Know the location and proper use of all controls.
▪Keep this manual and all supplied instructions, diagrams, schematics, parts lists,
notices, and labels with the appliance if the appliance is sold or moved to another
location.
▪Contact Alto-Shaam for additional training if needed.
Operator
qualifications
Only trained personnel with the following operator qualifications are permitted
to use the appliance:
▪Have received proper instruction on how to use the appliance.
▪Have demonstrated their ability with commercial kitchens and commercial
appliances.
The appliance must not be used by:
▪Persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given
supervision concerning use of the appliance by person responsible for their
safety.
▪People impaired by drugs or alcohol.
▪Children should be supervised to ensure that they do not play with the appliance.
▪Children shall neither clean nor maintain the appliance.
Condition of
appliance
Only use the appliance when:
▪All controls operate correctly.
▪The appliance is installed correctly.
▪The appliance is clean.
▪The appliance labels are legible.
Servicing the
appliance
▪Only trained personnel are permitted to service or repair the appliance. Repairs
that are not performed by an authorized service partner or trained technician, or
the use of non-factory parts, will void the warranty and relieve Alto-Shaam of all
liability.
▪To prevent serious injury, death or property damage, have the appliance
inspected and serviced at least every twelve (12) months by an authorized service
partner or trained technician.
▪Contact Alto-Shaam for the authorized service partner in your area.
Sound power The A-weighted sound pressure level is below 70 dB(A).

SAFETY
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Personal Protective
Equipment (PPE)
Wear the following Personal Protective Equipment (PPE) while cleaning the
appliance:
▪Protective gloves
▪Protective clothing
▪Eye protection
▪Face protection

SAFETY
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LABELS
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LABELS
Label Locations
VMC-PHD-006220
a
c
d
f
g
hi
b
jklmn
o
p
q
e

LABELS
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1
WARNING
Electric shock hazard
To reduce the risk of electric shock, do not remove
or open the cover. No user-serviceable parts inside.
Refer servicing to qualified personnel. Qualified
personnel: Disconnect power before servicing.
2
Note: This label is only used on UL-certified appliances
that have 120V to ground wiring.
Use ________ AWG for supply connections.
Use only copper wires suitable for temperature less
than or equal to 90°C.
Do not connect to a circuit operating at more than
150 VAC to ground.
For use on individual branch circuits only.
3
WARNING
Fire hazard
For use only on noncombustible surfaces. Maintain
the correct clearances to combustibles.
4
Every Alto-Shaam product is precision calibrated
prior to release from the factory to ensure accurate
temperature control.
LA-38950
WARNING/ADVERTENCIA/AVERTISSEMENT
Electric Shock Hazard
To reduce the risk of electric shock, do not remove or
open cover. No user-serviceable parts inside.
Refer servicing to qualified personnel.
Qualified personnel: Disconnect power before servicing.
Danger de décharge électrique
Pour réduire le risque de décharge électrique, ne par
ouvrir ni retirer le capot. Ne contient pas de pièces
réparables par l’utilisateur. Confier les réparations à du
personnel qualifié.
Personnel qualifié : Sectionnez l’alimentation avant
toute intervention.
Peligro de descarga eléctrica
Para reducir el riesgo de descarga eléctrica, no retire ni
abra la cubierta. No hay piezas en el interior a la que se
les pueda realizar mantenimiento. Derive el mantenimiento
a personal calificado.
Personal calificado: Desconecte la energía antes de
realizar mantenimiento.
Use ______AWG for supply connecons.
Use only copper wires suitable for temperatures ≥ 90°C.
For use on individual branch circuits only.
Do not connect to a circuit operang at
more than 150 VAC to ground.
Use AWG ______ para las conexiones de suministro.
Use solo cables de cobre aptos para temperaturas mayores que 90 °C.
Para su uso en circuitos derivados individuales solamente.
No conecte a un circuito que funcione a más de 150 V CA a erra.
Uliser du calibre ______AWG pour les raccordements électriques.
Uliser exclusivement des conducteurs en cuivre qui conviennent à des
températures ≥ 90 °C.
Uliser exclusivement sur des circuits de dérivaon propres.
Ne pas raccorder à un circuit fonconnant sous plus de
150 VCA par rapport à la terre.
LA-38852
90°C
AWG
LA-39060
WARNING/ADVERTENCIA/AVERTISSEMENT
Combustibles Non-combustibles
Top/tope/haut 2” (51mm)
2” (51mm) 2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
2” (51mm)
Left/izquierda/gauche
Right/derecho/droite
Rear/posterior/arrière
Fire Hazard
For use only on noncombustible surfaces.
Maintain the correct clearances to combustibles.
Peligro de incendio
Risque d'incendie
Utilisation sur des surfaces non combustibles seulement.
Maintenir des dégagements corrects par rapport aux matières combustibles.
Solo para uso en superficies no combustibles.
Mantenga las distancias correctas de elementos combustibles.
LA-38994
51mm
51mm
51mm
51mm

LABELS
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5
WARNING
Hot surface
6
Made in U.S.A.
7
WARNING
Burn hazard
Always load liquids, or foods that can become liquid
when heated, at an eye level where they can be
seen.
8
Security seal
9
Check fans
10
Line 1 supply terminal
11
Line 2 supply terminal
LA-39123
WARNING / ADVERTENCIA / AVERTISSEMENT
Burn hazard. Always load liquids, or foods that can become liquid
when heated, at an eye level where they can be seen.
Peligro de quemaduras. Siempre coloque líquidos, o alimentos que
se puedan volver líquidos cuando se calientan, a nivel de los ojos
donde se puedan ver.
Risque de brûlure. Toujours charger les liquides, ou les aliments qui
deviennent liquides au chauffage, à hauteur des yeux où ils peuvent
être vus.
LA-39155
Security Seal Security Seal Security Seal Security Seal Security Seal Security Seal Security Seal Security Seal
LA-39033
Check fans
Compruebe los ventiladores
Vérifiez les ventilateurs
LA-39280
LA-36443-L1
LA-36443-L2

LABELS
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12
Line 3 supply terminal
13
Neutral
14
Ground terminal
15
Equipotential terminal
16
Press and release the high limit temperature reset
button(s).
LA-36443-L3
LA-36443-N
LA-36443-G
LA-36443-E
LA-39715
VMC-H2, VMC-H3, VMC-H4
VMC-H2H, VMC-H3H, VMC-H4H
VMC-F3, VMC-F4

INSTALLATION
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INSTALLATION
Dimension Drawings
VMC-H2: 37-1/2" (953mm)
VMC-H2H: 39-1/2" (1003mm)
VMC-H2: 34-11/16" (882mm)
VMC-H2H: 36-11/16" (932mm)
VMC-H3: 37-1/2" (953mm)
VMC-H3H: 39-1/2" (1003mm)
VMC-H4: 37-1/2" (953mm)
VMC-H4H: 39-1/2" (1003mm)
VMC-H3: 34-11/16" (882mm)
VMC-H3H: 36-11/16" (932mm)
VMC-H4: 34-11/16" (882mm)
VMC-H4H: 36-11/16" (932mm)
16-3/8"
(416mm)
16-3/8"
(416mm) 16-3/8"
(416mm)
23-5/16" (593mm)
27-1/8" (688mm)
27-1/8" (688mm)
23-5/16" (593mm)
27-1/8" (688mm)
21-1/2"
(546mm) 21-1/2" (546mm)
23-5/16" (593mm)
21-1/2"
(546mm)
H2, H3, H4: 54-3/8" (1382mm)
H2H, H3H, H4H: 56-3/8" (1432mm)
19-9/16"
(498mm)
22-5/8” (575mm)
25-5/8" (650mm)
29-5/8" (752mm)
41-1/4" (1048mm)
43-5/8" (1108mm)
39-5/8" (1006mm)
36-5/8” (931mm)
32-5/8" (827mm)
36-5/8" (929mm)
29-13/16" (757mm)
4" (102mm)
4" (102mm)
4" (102mm)
3-38" (85mm)
3-3/4"
(94 mm)
14-11/16"
(373mm)
4-5/16"
(109mm)
H2 - H3 - H4
19" (483 mm)
H2H - H3H - H4H
21" (533 mm)
6" (152mm)
4" (102mm)
4-1/4" (108mm)
4-15/16" (125mm)
21"
(535mm)
21"
(535mm)
21"
(535mm)
electrical connection
electrical connection
electrical connection
electrical connection

INSTALLATION
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How to Receive the Appliance
Responsible parties When an Alto-Shaam preferred carrier is used, shipping damage is a matter
between Alto-Shaam and the carrier. In such cases, contact Alto-Shaam
customer service.
When an Alto-Shaam non-preferred carrier is used, shipping damage is a matter
between the carrier and the consignee. In such cases, the carrier is assumed to
be responsible for the safe delivery of the merchandise, unless negligence can
be established on part of the shipper.
Receive the
appliance
When receiving the appliance, do the following.
Step Action
1. Inspect the equipment while it is still in the truck or immediately after it is
moved to the receiving area. Do not wait until after the equipment is moved
to a storage area.
2. Inspect and count all merchandise received. Do not sign a delivery receipt or
a freight bill until you have done so.
3. Note all damage to packaging and to the equipment on the carrier’s receipt.
4. Request the driver sign the delivery receipt. If the driver refuses to sign,
make a note of this refusal on the delivery receipt.
5. Write the following on the delivery receipt if the driver refuses to allow an
inspection: Driver refuses to allow inspection of containers for visible
damage.
6. Contact the carrier immediately upon finding damage, and request an
inspection. Follow the carrier’s policies and procedures.
Alto-Shaam policy It is the policy of Alto-Shaam to assist customers in collecting claims that have
been properly filed and actively pursued. Alto-Shaam cannot, however, file
damage claims, assume the responsibilities for damage claims, or accept
deductions in payment for damage claims.

INSTALLATION
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How to Unpack the Oven
Before you begin Make sure you have:
▪An appropriate lifting device and enough personnel to safely move and position
the weight of the oven.
□VMC-H2/H2H: 213 lb (97 kg)
□VMC-H3/H3H: 278 lb (126 kg)
□VMC-H4/H4H: 348 lb (158 kg)
▪Cutting tools to remove the packaging.
Unpack the oven To unpack the oven, do the following.
Step Action
1. Remove the box. Save all packing materials for inspection by the carrier.
2. Remove the shrink wrap.
3. Cut the restraining straps.
4. Remove the tape a that holds the filters (if equipped).
Remove the screws b that holds the filters (if equipped).
5. Remove the foam from each chamber.
6. Remove the oven from the pallet.
Result The oven is now unpacked.
NOTE: Examine the appliance for damage. If the appliance
has been damaged, do not use the appliance until it has
been inspected by an authorized service provider. Contact
your carrier or Alto-Shaam customer service.
VMC-TS-007663
a
b

INSTALLATION
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Vector Pre-Installation Checklist
Installation of the oven is to be completed only by an authorized Alto-Shaam
service partner.
Place this form with the oven’s records.
Continued on next page
WARNING: Electric shock and arc flash hazard.
Use caution when measuring line voltage and line current.
Wear Personal Protective Equipment (PPE).
Location Information
Installation date: Start up date:
Location name: Location address:
Contact name:
Contact phone number: Number of ovens to be installed:
Contact email: Oven model number(s):
IT Administrator name:
(if applicable)
Oven serial number(s):
Phone number: Oven rated voltage:
Pre-Installation Company Information
Company name: Mailing address:
Technician name:
Technician phone number: Technician email:
Date of Site Survey:
Clearance Record Pass Fail
Measure door/entry way clearance (smallest dimension)
Measure path clearance (smallest dimension)
Elevator opening, if applicable (smallest dimension)
Elevator interior dimensions, if applicable (HXWXD)
Oven Clearance Right side:
Rear:
Left side:
Top:
Based on the oven’s designated spot in the kitchen, is
the oven accessible for service? Yes / No
If NO, comment on the issue:
Other comments: