
10
Fault Diagnosis
Symptom Cause Action
1. Only hot or cold water
from outlet.
a. Inlet supplies reversed (i.e.: hot to cold or vice-
versa)
Check-Rectify. Tip: check rear of valve under
polymer mounting plate for raised “H” (hot)on
appropriate inlet. If sight evaluation is not possible
consult factory Technical Support for additional
diagnositc tips.
Check-rectify
b. No hot water available from hot water source.
Check-Rectify
c. Screen/lters occluded or inlet supply ttings
plugged.
d. Refer to Symptom 4 below. Refer to Symptom 4 below.
e. Proportioning mechanism (shuttle) trapped against
hot/cold seat.
Refer to Servicing/Maintenance on Pages 7-8. and
Fig. 8-1. Inspect-Rectify-Replace.
2. No ow from Mixing
Valve outlet.
a. Hot or Cold inlet supply failure; Thermostat holding
correct shutdown function. Check-Rectify.
b. Screens/lters blocked or inlet supply ttings
plugged. Check-Rectify.
3. Mixed water temperature
at TMV outlet uctuates
and does not respond to
adjustment.
a. Thermostat not operating correctly. Replace cartridge D33384.
b. Mixing Valve operating below minimum required
ow rate. Check that at least 1 GPM is owing through valve.
c. Static inlet supply pressures beyond valves
capability to correct. Check-Rectify
d. Inlet supply pressures uctuating beyond valves
capability to correct. Check-Rectify
e. Hot water supply temperature uctuating beyond
valves capability to correct.
Check by carefully sensing inlet hot supply pipe
work- rectify.
f. Partially occluded screens/lters or partially blocked
inlet ttings. Check-Rectify.
4. Hot water in cold supply
and vice-versa.
a. Indicates non-functioning check valve (s). Diagnose by turning off mixed water outlet ow and
check to see if inlet hot pipe work becomes cold
and vice-versa.
5. Mixed water temperature
too high.
a. Mixing Valve has not been commissioned correctly
and set too high. Refer to Commissioning on Page 6 - Rectify.
b. Mixing Valve has not been commissioned correctly
and was set when the hot supply temperature was
too low.
Refer to Commissioning on Page 6 - Rectify.
c. Hot water is migrating into cold supply. See Item 4 above.
d. Thermostat not operating correctly. Replace cartridge D33384.
6. Mixed water temperature
too low.
a. Mixing Valve has not been commissioned correctly
and is set too low. Refer to Commissioning on Page 6 - Rectify.
b. Hot water heat is not keeping up with demand. Check-Rectify.
7. Mixed water ow rate is
reduced.
a. Partially occluded inlet screens/lters or partially
blocked inlet ttings. Check-Rectify.
b. Inlet supply pressure has fallen. Check-Rectify.
c. Accumulated pressure losses within the system are
too high.
Refer to a trained and appropriate authority for
system sizing assistance.
8. Water leaking from valve
body. a. Seals worn or damaged. Obtain Seal Pack D33387.