AT&T MERLIN 410 User manual

AT&T
MERLIN
®
COMMUNICATIONS SYSTEM
INSTALLATION GUIDE:
MODELS 206 AND 410

Table of Contents
Page
Introduction
Getting Started
Installing the Control Unit
Position the Control Unit
Set the Control Unit Switches
Connect the Control Unit to the AC Outlet
Prepare the Network Interface
Test the Outside Lines
Connect the Control Unit to the Network Interface
Voice Terminal Wiring
Jack Field Connection
Direct Connection
Connecting the Voice Terminals
Prepare the Voice Terminals
Connect Each Voice Terminal to the System
Test Each Voice Terminal for Dial Tone
Attach and Verify the Intercom Numbers
Installing Accessories
Cartridges
Other Accessories
System Tests
Place an Outside Call
Place an Intercom Call
What’s Next?
System Changes
Adding an Outside Line
Adding a Voice Terminal
Moving a Voice Terminal
Changing Touch-Tone/Rotary Service
Upgrading from Model 206 to Model 410
Troubleshooting
Troubleshooting Table
General Test
Appendix A: Interference Information
Appendix B: FCC Registration and Repair Information
Index
2
3
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6
6
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8
9
10
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31
1

Introduction
This installation guide tells you how to install and test your MERLIN® com-
munications system, Model 206 or 410. It leads you step by step through system
installation, from a pre-installation checklist to system tests. You should per-
form the steps in the order in which they are presented because many of the
earlier steps prepare the system for later steps.
When you complete the steps in this guide, see the administration manual that
came with your system for programming and administration instructions. Your
system may not be fully operable until you have programmed and administered it.
This guide includes the following sections:
●
●
●
●
●
●
●
●
●
Getting Started describes how to prepare for system installation.
Installing the Control Unit explains how to set up and connect the
system’s control unit.
Voice Terminal Wiring provides instructions for connecting the system
wiring.
Connecting the Voice Terminals explains how to connect your voice ter-
minals
(MERLIN system telephones) to your system.
Installing Accessories suggests some accessories you may want to con-
sider adding to your system.
System Tests provides tests to help you determine if you’ve installed your
system properly.
What’s Next? refers you to documents that explain how to customize and
use your system to meet your particular business needs.
System Changes explains how to rearrange or alter your system once it
is in place.
Troubleshooting isolates and identifies specific system problems that
could arise during installation, and suggests solutions to basic problems.
The steps in this guide are numbered in order of performance. To visualize a
step as it is described, refer to the drawings accompanying the text. The
numbers in the drawings correspond to the step numbers in the text. The con-
trol unit most often pictured in this guide is a Model 410, but the information
presented usually applies to the Model 206 control unit as well. When there
are exceptions, both control units are pictured.
2

Getting Started
This guide assumes the tasks on the following list have been completed. Review
the list carefully. If you have not completed the tasks on the list, do so now.
●Make sure the necessary wiring is in place.
You must have a network interface that links your MERLIN system to the
local telephone company’s lines. A telephone company representative
should have installed your outside lines and labeled the network interface
to indicate the telephone number for each outside line.
You must also have wiring that connects your voice terminal locations to
your control unit location. If your voice terminal locations are close enough
to your control unit to make direct connection practical, you may have
planned to connect your voice terminals directly to the control unit with
modular voice terminal cords and, if necessary, modular voice terminal
extension cords. If you are planning to connect your voice terminals directly
to the control unit, this guide tells you how to do so at the appropriate point
in the installation sequence.
If conditions at your business make direct connections between your voice
terminal locations and your control unit location impractical, then you have
connected the locations through the building wiring. You may have had
the necessary wiring professionally installed, or perhaps you did the wir-
ing yourself following the instructions in the Wiring Installation Kit. In either
case, you should now have building wiring that runs from the voice ter-
minal locations to the control unit location. The wiring runs should end in
modular wall jacks at the voice terminal locations and in a group of jacks
mounted in one or two jack panel boxes (the “jack field”) at the control
unit location. Inside the right door (the one with the handle) of each jack
panel box you should find a label indicating the wiring run number and
endpoint location (for example, “w1 Reception area”) for each jack in the
jack field.
The drawing, top right, shows a direct connection between a voice terminal
and the control unit. The drawing,bottom right,shows a voice terminal con-
nected to the control unit through the building wiring.
Control
unit
Voice terminal
Modular voice terminal cord
Control unit
Jack field
Voice terminal
Building
wiring
3

●
●
●
●
Check the items in your shipment against your copy of the order form. Become familiar with your MERLIN system.
Make sure the items and quantities agree. Save the instructions packed Review the figure of a simple MERLIN system configuration, opposite
with components; you may need to refer to them later. And keep the pack-
page, and note how components are related to one another.
ing boxes just in case you have to return components under warranty.
Get acquainted with the system environment.
Review the planning sheets you drew up when you ordered the system.
Confirm the voice terminal locations, and make sure the control unit loca-
tion meets the following environmental standards:
—Operating temperature: 40-104°F (4-40°C)
—Humidity: not to exceed 80%
—Ventilation: Leave 6 inches of space above and to the sides of the con-
trol unit to prevent overheating. Keep the control unit away from sources
of extreme heat (furnaces, heaters, attics, or direct sunlight). Do not
stack multiple control units in rooms that are not air-conditioned; in-
stall them side by side at least 6 inches apart.
—Airborne contamination:Do not expose the control unit to moisture, cor-
rosive gases, dust, chemicals, or similar substances.
If your control unit location does not meet these standards, your warranty may
become void.
1
2
3
4
5
6
7
8
9
10
The control unit and the cartridges it contains provide the power
and intelligence for all voice terminals and accessories.
Modular jumper cords connect the control unit to the jacks in the
jack field.
The jack field serves as an interface between the control unit and
the building wiring.
Building wiring ties the whole system together, connecting the
voice terminal locations to the control unit location.
Modular wall jacks connect the voice terminals to the building
wiring.
Modular voice terminal cords connect the voice terminals to the
modular wall jacks.
Voice terminals provide telephone functions and access to the ad-
vanced features in the control unit.
The network interface jacks provide connections to the local
telephone company lines.
Line cords connect the control unit to the network interface.
The ac outlet is the electrical power source for the control unit.
NOTE: Modular jumper cords are identical to modular voice terminal cords.
They have different names in this guide to reflect their different functions
and locations in the system.
To comply with FCC regulations, notify your local telephone company of
the following before permanently connecting your system to their lines:
System registration number: AS 593M-13529-KF-E
Ringer equivalence number: 0.8A
Telephone numbers of the lines to which you are connecting your
system.
—
—
—
4

10
AC outlet
Line cord
Network interface
9
8
Control unit
Modular jumper cord
Jack field
Voice terminal
Modular voice terminal cord
Modular wall jack
Building wiring
1
2
3
7
6
5
4
5

Installing the Control Unit
Installation procedures are basically the same for both Model 206 and Model
410. The instructions point out only those differences between the models that
affect installation.
POSITION THE CONTROL UNIT
If you plan to wall mount your control unit, follow the instructions in the booklet
titled CIB 3029 (for Model 206) or CIB 3030 (for Model 410) in your Control Unit
Installation Kit.
Whether you wall mount your control unit or place it on a table or shelf, make
sure it’s within 5 feet of an ac outlet that is not switch-controlled, within 5 feet
of the network interface, and within 6 inches of the jack field, if you have one.
The drawing, right, provides a diagram for positioning the control unit.
5 feet, maximum
6 inches, maximum
5 feet, maximum
NOTE: The ac outlet should be a 117-volt, 60-Hz, 3-prong, third-wire ground-
ed outlet. Proper grounding protects the system against damage from power
surges caused by static discharge and lightning. You should have an electri-
cian check the outlet’s third wire to make sure the outlet is properly grounded.
Power consumption for both models is 40 watts during normal operation.
SET THE CONTROL UNIT SWITCHES
1
2
●
●
Find the Tone/Pulse switch near the top of the center panel on the front
of the control unit.
If you have rotary (pulse) telephone service, set the switch toPulse
(right).
If you have Touch-Tone signal telephone service, set the switch to
Tone (left).
Find the row of switches labeled Ringing on the left panel of the con-
trol unit. Set all of them to Yes (up) for now. You may want to reset these
switches later when you customize your system.
1
Tone/Pulse switch
2
Ringing switches
6

CONNECT THE CONTROL UNIT TO THE AC OUTLET
The outlet should not be switch-controlled. Plugging your control unit into a
switch-controlled outlet invites accidental disconnection of the system.
1
2
●
●
Find the power cord attached to the control unit and plug it into the ac
outlet.
The green power light on the control unit goes on.
The red warning light next to the power light comes on momentarily and
then goes off.
If the green power light does not come on, test the outlet by plug-
ging in a radio or lamp. If the outlet is working properly, your con-
trol unit may be faulty. Contact your equipment supplier for
assistance before proceeding with the installation.
If the red warning light doesn’t blink or remains lit, unplug the power
cord and then plug it in again. If the warning light still doesn’t
operate properly, contact your equipment supplier for assistance
before proceeding with the installation.
Unless otherwise instructed, leave the power cord plugged into the ac
outlet throughout the remaining installation procedures.
Warning light Power light
1
2
AC outlet
7

PREPARE THE NETWORK INTERFACE
Your local telephone company should have installed a network interface with
1-line jacks (RJ11-type) or 2-line jacks (RJ14-type) for connecting your MERLIN
system to your outside telephone lines. The drawing, right, shows the two types
of network interface and the 2-line adapter (267C) for the 2-line network inter-
face jack. The table, below, tells you what to do depending on the type of net-
work interface you have.
If the Network Interface
And
Do This
has a 1-line jack
(RJ11-type) for each out-
side line
each jack is labeled with
its telephone number Go on to the next sec-
tion, “Test the Outside
Lines,” page 9.
1-Line jack (RJ11-type)
each jack is not labeled
with its telephone
number
1.
2.
1.
2.
1.
2.
3.
Label each jack with
its telephone number
from the list provided
by the local tele-
phone company.
Go on to the next sec-
tion, “Test the Out-
sides Lines,” page 9.
has 2-line jacks
(RJ14-type) for the out-
side lines
each jack is labeled with
the telephone numbers
for its two outside lines
Plug a 2-line adapter
(267C) into each jack.
Go on to the next sec-
tion, “Test the Out-
side Lines,” page 9.
each jack is not labeled
with the telephone
numbers for its two out-
side lines
Label each jack with
the two telephone
numbers for its out-
side lines from the list
provided by the local
telephone company.
2-Line jack
(RJ14-type)
Plug a 2-line adapter
(267C) into each jack.
Go on to the next sec-
tion, “Test the Out-
side Lines,” page 9.
2-Line adapter
(267C)
8

TEST THE OUTSIDE LINES
This step is optional, but if you have a basic Touch-Tone or rotary telephone with
a modular plug, you should test your outside line connections now. It can save
time and frustration later.
NOTE: A MERLIN system voice terminal will not work for this test.
1
2
2
Network interface
1
Take a basic Touch-Tone or rotary telephone with a modular plug to the
network interface.
Plug the telephone’s modular line cord into each outside line jack, and
listen for a dial tone.
If
AndDo This
you have tested each
each outside line has a Continue with the
outside line
dial tone installation.
a line does not have a the jack for that line at Have the local tele-
dial tone
the network interface is phone company check
a 1-line jack (RJ11-type)
the line and the network
interface. Meanwhile,
continue with the
installation.
the jack for that line at Replace the adapter
the network interface is with another one and try
a 2-line jack (RJ14-type)
again for a dial tone. If
with a 2-line adapter the problem remains,
have the local telephone
company check the line
and the network inter-
face. Meanwhile, con-
tinue with the
installation.
9

CONNECT THE CONTROL UNIT TO THE NETWORK INTERFACE
When you are assigning outside lines to the outside line jacks on the control
unit, keep in mind that the MERLIN system automatically selects lines in
alphabetical order for your outgoing calls unless you have a Feature Package
and have programmed a different line-selection sequence.
Let’s say, for example, that you have a Model 206 with two outside lines. When
you lift your handset to dial an outside call, the system selects line A (the line
connected to outside line jack A on the control unit) for your call. If line A is busy,
it automatically tries line B. Likewise, if you have a Model 410 with four outside
lines, the system tries lines A through D in sequence for outgoing calls until
it finds an open line. That means line A has more outgoing call traffic than line
B, line B has more than C, and so forth.
You probably want to assign your primary or published telephone number to
the line in your system with the least outgoing call traffic because it is the one
least likely to be busy when an incoming call arrives. That would be line B, for
example, for a Model 206 with two outside lines, or line D for a Model 410 with
four outside lines.
You need the following items from the Control Unit Installation Kit to connect
the control unit to your outside lines at the network interface:
System directory
Modular line cords
You should have one 7-foot cord for each outside line.
Green-on-white line cord labels
They’re marked A, B, C, etc. You should have a matching pair for each line
cord.
Now do this:
1
2
3
4
5
6
Decide which outside line number to assign to each outside line jack
in the control unit.
TIP: The outside line numbers are the telephone numbers listed on
the network interface jacks.
Write the telephone number assigned to each outside line jack in the
appropriate space in the system directory.
Beginning with the pair of labels marked A, label each modular line cord
at both ends with matching line cord labels.
Plug one end of the line cord labeled A into the outside line jack label-
ed A on the control unit.
Referring to the system directory, plug the other end of line cord A into
the network interface jack labeled with the telephone number you’ve
assigned to line A.
Follow the same procedure with the remaining line cords until you’ve
connected all your outside lines to the control unit.
CAUTION: Do not run cords inside or on top of air plenums or ducts, along
hot pipes, or across walkways. If you use staples to attach the cords to a
wall or baseboard, be careful not to pierce the cords.
●
●
●
10

12
Model 206 control unit
Model 410 control unit
Outside
line jacks
Line
cord labels
6
3
A4
Network
interface
5
11

Voice Terminal Wiring
The intercom number for each voice terminal in your MERLIN system is the
same as the number of the voice terminal jack on the control unit to which that
voice terminal is connected. On a Model 206 control unit, the voice terminal
jacks are numbered 0 through 5. On a Model 410 control unit, the voice terminal
jacks are numbered 10 through 19. If you want a particular intercom number
at a specific location within your business, make a note of the assignment now,
before you begin connecting the voice terminal locations to the system.
You can connect your voice terminal locations to the control unit either of two
ways: (1) directly, with modular jumper cords and, if needed, modular exten-
sion cords; or (2) indirectly, through the building wiring to a jack field at the con-
trol unit location.
Whichever procedure you use, you need the following items from the installa-
tion kit to complete the connections:
System directory
You’ve already recorded the telephone numbers for your outside lines on it.
Modular jumper cords
You should have one 2½-foot cord for each intercom in your system. If you
have a professionally installed jack field, these cords may be hanging from
the jacks in the jack field. If they are, remove them now.
Blue-on-white jumper cord labels
You should have a matched pair for each cord. The label numbers are 0
through 5 for Model 206 and 10 through 19 for Model 410.
The next two sections give instructions for a jack field connection and a direct
connection. Go to the section that applies to your system and do what it says.
JACK FIELD CONNECTION
To connect the control unit to the jack field, do this:
1
2
3
4
5
6
7
8
Open the right door of each jack panel box in the jack field.
TIP: The labeling inside the right door should indicate the wiring run
number and endpoint for each jack in the box. Use this labeling as a
guide when you fill in your system directory and connect the jacks in
the jack field to the voice terminal jacks on the control unit.
In the system directory, fill in the voice terminal location (the wiring run
endpoint) for each intercom number.
Beginning with the pair of labels marked 0 for a Model 206 or 10 for a
Model, 410, label both ends of each jumper cord with matching jumper
cord labels.
Plug one end of the cord labeled with the first intercom number (0 or
10) into the voice terminal jack on the control unit with the same number.
Following the system directory and the jack field labeling, plug the other
end of the cord into the jack in the jack field for the voice terminal loca-
tion to which you have assigned that intercom number.
Repeat the procedure for each modular jumper cord, and close the jack
panel box doors when you’re finished.
Peel the backing off the system directory, and attach the directory to
the inside of the control unit’s door
Fit the door onto the front of the control unit.
●
●
●
12

2
1
4
3
8
5
10
13

DIRECT CONNECTION
To connect your voice terminal locations directly to the control unit, do this: 1
42
310
1
2
3
4
5
6
In the system directory, fill in the voice terminal location you have
selected for each intercom number.
Beginning with the pair of labels marked 0 for Model 206 or 10 for Model
410, label each cord at both ends with matching labels.
TIP: If the distance between a voice terminal location and the control
unit requires the use of extension cords, label each end of the wiring
run. Attach one label near the plug to the voice terminal and the
matching label near the plug to the control unit.
Run the cords from the voice terminal locations to the control unit.
CAUTION: Do not run cords inside or on top of air plenums or
ducts, along hot pipes, or across walkways. If you use staples to
attach cords to walls or baseboards, be careful not to pierce the
cords.
Plug each cord into the voice terminal jack on the control unit with the
same number as the cord label.
Peel the backing off the system directory, and attach the directory to
the inside of the control unit’s door.
Fit the door onto the control unit.
Wiring run to intercom 10 location
14

Connecting the Voice Terminals
●
●
●
●
●
Each voice terminal has the following components:
Voice terminal body
Handset
Coiled handset cord
Modular voice terminal cord
Desk stand and/or wall mount
Voice terminal
Handset
3
LINE
PREPARE THE VOICE TERMINALS
Prepare the voice terminals as follows:
1
2
3
4
5
Assemble each voice terminal and attach the desk stand or wall mount
following the instructions that come with the components.
Plug one end of the coiled handset cord into the handset and the other
end into the jack next to the handset symbol at the base of the voice
terminal body.
Plug the modular voice terminal cord into the jack labeled Line on the
bottom of the voice terminal.
NOTE: If the other end of this modular voice terminal cord is already
plugged into the control unit (as may be the case for a voice terminal
located very close to the control unit), a red light will go on next to a but-
ton when you plug the cord into the Line jack on the voice terminal, and
the voice terminal may even begin to ring. Don’t worry. The red light
should go on, and step 5, below, tells you how to stop the ringing.
Find the volume control switch on the left side of the voice terminal, and
slide it to the center position.
Find the Test/Program (T/P) switch, also on the left side of the voice ter-
minal, and make sure it’s set to the center position. If the switch is set
at T or P, the voice terminal will begin ringing as soon as you plug it in.
22
Modular voice
terminal cord
Coiled
handset cord
Volume control switch
4
Test/Program switch
5
15

CONNECT EACH VOICE TERMINAL TO THE SYSTEM
Place the voice terminal in its designated location.
Plug the voice terminal into the system in one of the following ways:
1
21
2
If You Have And Do This
a direct connection the connection re-
Go on to step 3. You
from the voice ter- quires only a single have already con-
minal to the control modular voice ter- nected the voice ter-
unit minal cord minal to the system in
step 3 of “Prepare
the Voice Terminals,”
page 15.
the connection re- Plug the loose end of
quires one or more the modular voice ter-
modular extension minal cord into the
cords jack on the extension
cord that terminates
the wiring run from
the control unit loca-
tion. Then go on to
step 3.
a jack field connec- Plug the loose end of
tion to the control unit the modular voice ter-
minal cord into the
wall jack at the voice
terminal location.
Then go on to step 3.
Jack field connection
Direct connection
to control unit
A red light comes on next to a button when you plug in the voice terminal.
16

3Slide the T/P switch to T and hold it there.
All the red and green lights on the voice terminal begin to flash, and a
tone sounds.
If the lights do not flash:
Do This
If Then
A. Check the green
the green power light
go to B.
power light on the is on
control unit.
the green power light unplug the power
is off cord from the ac
outlet and plug it in
again. If the green
power light still does
not go on, contact
your equipment sup-
plier for assistance
before continuing
with the installation.
B. Check the wiring the wiring connec-
make a note of the
run from the control tions are stable problem, and refer to
unit to the voice the Troubleshooting
terminal.
Table, page 26, after
you’ve completed the
installation.
you find one or more fix the connections. If
loose connections the voice terminal
lights still do not
flash, make a note of
it and refer to the
Troubleshooting
Table, page 26, after
you’ve completed the
installation.
3
If the tone does not sound:
Do This
If
Then
Use the voice ter-
minal’s volume con-
trol switch to turn up
the volume.
the tone sounds you’ve solved the
problem.
the tone still doesn’t
sound make a note of it and
refer to the
Troubleshooting
Table, page 26, after
you’ve completed the
installation.
4Slide the T/P switch to the center position.
The lights stop flashing and the tone stops.
17

1
2
TEST EACH VOICE TERMINAL FOR A DIAL TONE
Lift the handset.
The green light goes on next to the shining red light, and you hear a dial
tone.
Press one or more of the dial pad buttons.
The dial tone stops.
If your system does not respond as described, make a note of it and refer to
the Troubleshooting Table, page 26, after you’ve completed the installation.
ATTACH AND VERIFY THE INTERCOM NUMBERS
1
2
3
4
Fill in an intercom number label for each voice terminal.
Pry the plastic number card retainer away from its slot below the hand-
set with a straightened paper clip or similar tool.
Lay the intercom number label in the slot, and replace the plastic
retainer.
Verify the voice terminal’s intercom number:
Touch the fifth button down in the leftmost row of buttons
1
2
1
Intercom 15
23
●
●
●
(Intercom-Ring).
Lift the handset.
Dial the voice terminal’s intercom number.
A busy signal verifies the intercom number.
18

Installing Accessories
Once you have installed your MERLIN system, you may want to add ac-
cessories to enhance your system’s capabilities.
CARTRIDGES
Cartridges provide the software and interfaces that make it possible for you to
use many of the
MERLIN system features and accessories. Without any car-
tridges, you will have Standard Features, which include Automatic Line Selec-
tion, Push-Button Dialing, Hold, and Intercom. Type I cartridges, called Feature
Packages, add features such as Conference Calling, Call Transfer, and Out-
ward Call Restriction to your system. Type II cartridges provide Music-on-Hold
and/or Loudspeaker Paging capabilities, and Type III cartridges provide Extra
Alert and Power Failure Transfer capabilities.
You can use the same cartridges in both Models 206 and 410, so if you start
with the smaller system and your needs grow to the extent that you need the
larger system, you don’t have to invest in new cartridges. You can simply move
them from one control unit to another.
To insert a cartridge, do as follows:
1
2
3
4
5
Unplug the control unit’s power cord from the ac outlet.
CAUTION: Do not insert or remove cartridges when the control unit
is connected to the ac outlet.
Match the cartridge type with one of the slot labels on the control unit.
(For example, a Feature Package is a Type I cartridge, so find the slot
labeled Type l.)
Remove the protective plastic cover from the slot.
Slide the cartridge into the slot until the cartridge is firmly seated in
place.
Plug the power cord back into the ac outlet.
The red warning light on the control unit comes on and then goes off after
a few seconds.
If the red warning light does not go out, the cartridge(s) may not be firmly
in place. Try this:
Unplug the power cord, pull each cartridge from its slot, and push
each firmly back into place.
Plug the power cord back into the ac outlet.
If the warning light still remains lit, contact your equipment supplier for
assistance.
●
●
19