AT&T MERLIN PIus Attendant Assembly instructions

AT&T
518-600-042
MERLIN
®
PIus
COMMUNICATIONS SYSTEM
MERLIN Attendant
Installer’s Guide

© 1990 AT&T
All Rights Reserved
Printed in USA
Issue 1
June, 1990
NOTICE
The information in this document is subject to change without notice. AT&T
assumes no responsibility for any errors that may appear in this document.
MERLIN is a registered trademark of AT&T.
To order copies of this document, call the AT&T Customer Information Center,
1-800-432-6600 and include the document number 518-600-042 with your order.

MERLIN is a registered trademark of AT&T.
Copyright
©
1990 by AT&T
All Rights Reserved
Printed in the United States of America
518-600-042
Issue 1
May, 1990
NOTICE
The information in this document is subject to change without notice. AT&T assumes no
responsibility for any errors that may appear in this document.

Contents
Section 1: Installation Requirements
Overview
Equipment and Location Requirements
Administration Procedures
Connecting the MERLIN Attendant
1-1
1-6
1-8
1-9
SectIon 2: Initial Programming
Programming Features
2-1
Section 3: Testing and Troubleshooting
Testing
3-1
Troubleshooting
3-2
Index

List of Figures
Figure Page
1-1
Front view of the MERLIN Attendant
1-2
1-2
Back view of the MERLIN Attendant.
1-3
1-3
Setup Switch Positions for Installing Unit.
1-9
1-4
Connecting two MERLIN Attendants.
1-12
2-1
Blind Transfer process.
2-11
2-2
Immediate and Backup Call Handling.
2-13

List of Tables
Table
1-1
1-2
1-3
1-4
1-5
1-6
1-7
2-1
2-2
3-1
Page
Meaning of Power and Battery Lights 1-3
Meaning of Setup Switch Settings
1-4
Intercom Numbers for MERLIN Attendant
1-5
Calls Per Hour Table
1-6
Incoming Lines Table
1-7
Installing BTMI-2s on Station Intercom Numbers 1-10
Switch Settings When Operating Unit
1-11
Announcement Time Allocations
2-6
Call Processing Options
2-16
Out-of-Service Codes
3-3

FCC Notification Information
INTERFERENCE
Federal Communications Commission (FCC) Rules
INFORMATION
require that you be notified of the following:
• This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions in this manual, may
cause interference to radio communications.
• This equipment has been tested and found to comply
with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC rules, which
are designed to provide reasonable protection against
such interference when operated in a commercial
environment.
• Operating this equipment in a residential area is likely
to cause interference with radio communications, in
which case the user, at his or her own expense, will be
required to do whatever is necessary to correct the
interference.
• The MERLIN Attendant is designed to be connected
to the MERLIN Plus system control unit using a
Basic Telephone and Modem Interface 2. The
MERLIN Attendant is not intended to be connected
directly to the network.
• The MERLIN Attendant is a separately registered
device.
>
FCC registration number: GRM3U8-19187-CIE

Section 1: Installation Requirements

Overview
KEY FEATURES
The MERLIN®Attendant answers incoming calls on
designated lines with a prerecorded message and directs
callers to the appropriate extension in the MERLIN Plus
Communications System Release 1 or 2. This equipment
can:
•
reduce the workload of the receptionist
• insure incoming calls are are answered during peak calling
periods
•
answer incoming calls after business hours and on
holidays and weekends
CAUTION: The MERLIN Attendant operates onIy with
the MERLIN Plus Release 1 or Release 2 system and a
Basic Telephone and Modem Interface (2301-BTI)
connected to a MERLIN Plus system station module.
Some of the key features of the MERLIN Attendant are:
•
•
•
Security Code
An authorized caller code that must be entered before
changing any programmable features to protect
recorded announcements and other programming from
being changed by unauthorized personnel.
Remote Programmability
Features, including recorded announcements, can be
programmed from a Touch-Tone phone either on-site
or from a remote location.
Day/Night/Hold Announcements
Specific greetings can be played to callers in response
to the time of day or the status of the call.
Overview 1-1

• System Clock/Weekly Calendar
An internal clock and calendar can track business
hours and days of operation to allow the appropriate
announcement to be played to callers.
• Battery Backup
Routing plans and programming changes can be saved
up to eight weeks following a power outage, provided
the battery is fully charged. Recorded announcements
can be saved up to three hours under the same
conditions.
FRONT PANEL
There are three lights on the front panel as shown in
Figure 1-1. The lights indicate the following:
AT&T
MERLIN® Attendant Lights when
Lights when ac
MERLIN
power is on Attendant
answers and
power battery
monitors calls
talking
Blinking light indicates Steady light indicates
a problem. See battery is fully charged
“Troubleshooting” (when power light is on)
Light off when battery
is not fully charged
FIGURE 1-1 Front view of the MERLIN Attendant.
• power
MERLIN Attendant is connected to a power source
when this light is on.
• battery
Table 1-1 describes the meaning of the different light
combinations when ac power is connected:
1-2 Overview