AT&T MERLIN Plus User guide

AT&T
999-507-144
MERLIN
®
PIus
COMMUNICATIONS SYSTEM
System Manual

Welcome...
...to the magic of MERLIN. Your MERLIN® Plus Communications System is
ready when you are. Once it's installed, you can begin using it immediately. You
can use the MERLIN Plus system voice terminals the same way you use ordinary
telephones.
But sooner or later you'll want to take advantage of the system's advanced
technology and customize it to meet your business needs. This manual shows you
how to choose from the MERLIN Plus system's many options and features to
design a system that fits the way you do business. In no time you'll have at hand
the most efficient and economical telecommunications system available for your
business anywhere today...
...and it's amazingly easy to use!
The people in your business can start using their phones right away. Give each
person one of the user's cards at the back of this book for quick reference. Then
have them look through the training guide included in this package when they
have a few free minutes during the day.
If you'll have an attendant handling most of your incoming calls, give that person
Section 4, "Using the Attendant Console," to read.
Now...
...go ahead, make a call!

CALL:
TO ORDER COPIES OF THIS MANUAL
Cincinnati Contract Service Organization
Document Distribution Center on 800-252-4076.
FAX:[phone]
ATTMAIL: Free form to !docdist
Please include your name and telephone
number with your order information
While reasonable efforts were made to ensure that the information
in this document was complete and accurate at the time of printing,
AT&T can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be
incorporated into future reissues.

Contents
Section 1: Introduction
What's in This Manual 1-1
How to Use This Manual 1-3
The MERLIN Plus Communications System 1-5
Section 2: Planning the System
Introduction 2-1
System Configuration Form 2-3
Line Assignments Form 2-7
Call Restrictions and Allowed Lists Directory 2-13
System Speed Dial Directory 2-17
FORMS:
System Configuration Form 2-21
Line Assignments Form 2-23
Call Restrictions and Allowed Lists Directory 2-25
System Speed Dial Directory 2-27
Section 3: Administering the System
Introduction 3-1
Administration Preview 3-3
Basic Administration 3-11
Customized Line Assignments 3-13
Systemwide Options 3-17
Section 4: Using The Attendant Console
Overview 4-1
Handling Calls 4-5
Section 5: Reference
Overview 5-1
MERLIN Plus System Features 5-3
Accessory Equipment 5-85
Section 6: Quick Reference Guides
Quick Reference Guide to System Administration 6-1
Quick Reference Guide to Administration Codes 6-7
Quick Reference Guide to Voice Terminal Features 6-9
Quick Reference Guide to Programming Codes 6-12
Section 7: Troubleshooting the System
Troubleshooting Procedures 7-1
General Test 7-11
Section 8: Installation
MERLIN Plus System Installation 8-1
Index I-1

Section 1: Introduction

What's in This Manual
You'll find the information in this MERLIN® Plus Communications System
manual convenient y divided into eight sections, as described below. You'll
also find ten copies of the MERLIN Plus System User's Card in the back of this
binder. In addition to the manual, this package also includes a MERLIN Plus
System Training Manual.
SECTION 1.
INTRODUCTION This section tells you what's in the manual and how to use it. It also offers a brief introduction to the system's control unit and the voice terminals
(telephones).
SECTION 2.
PLANNING THE
SYSTEM
Use the information in this section to make some key decisions about how you
want the system operate. This section includes planning forms to record
your decisions. If someone else will be system administrator, have that person
fill out the planning forms.
SECTION 3.
ADMINISTERING THE
SYSTEM
This section tells you how to use the information on the planning forms to
customize the system to your business needs. If someone else will be system
administrator, have that person administer the system following the steps in
this section.
SECTION 4.
USING THE ATTENDANT
CONSOLE
If our system will have an attendant to manage incoming call traffic, that
person can find some helpful information in this section on using the
aministrator/attendant telephone.
SECTION 5.
REFERENCE This section contains a detailed discussion of every component, option, and feature in the MERLIN Plus system. The entries are organized alphabetically
to help you find the information you need quickly. As you become familiar
with the system, you'll probably go to this section first when you want to
change a system setting or a voice terminal feature, or when you simply want
to find out more about some aspect of the system.
SECTION 6.
QUICK REFERENCE
GUIDES
The guides in this section offer quick access to administration and
programming procedures. Use them when you want to find a particular
procedure fast.
SECTION 7.
TROUBLESHOOTING
THE SYSTEM
The tables in this section can help you isolate and solve most of the technical
problems that may cause your system to malfunction.
SECTION 8.
INSTALLATION This is a technical reference section. It should answer any questions an
installer or technician may have about MERLIN Plus system wiring and
installation requirements.
What's In This Manual 1-1

USER'S CARD This card is a handy reference for anyone who uses a MERLIN Plus system
voice terminal (telephone) on the job. Give one to everyone in your business
who uses a voice terminal.
MERLIN PLUS SYSTEM This guide offers self-paced instructions on using the MERLIN Plus system
TRAINING MANUAL features. Make the guide available to everyone in your business who uses a
voice terminal, and encourage them to use it.
1-2 Section 1: Introduction

How to Use This Manual
ADMINISTERING A NEW
SYSTEM?
MAKING CHANGES TO
A RUNNING SYSTEM?
MANAGING INCOMING
CALL TRAFFIC AS
SYSTEM ATTENDANT?
USING A VOICE
TERMINAL FOR THE
FIRST TIME?
HAVING TROUBLE WITH
THE SYSTEM?
How you should use this manual at any particular time depends on what you
want to do, as the following information suggests.
Use the information in Section 2, "Planning the System," to decide which
options and features you want for your system. Then follow the instructions
in Section 3, "Administering the System, " and in Section 5, "Reference," to
set up the system with the options and features you've selected.
Change the planning forms to reflect the changes you want to make. Then
see the relevant entries in Section 5, "Reference," and Section 6, "Quick
Reference Guides," to make the changes.
See Section 4, "Using the Attendant Console," for information on how to use
the attendant's telephone to handle incoming calls.
See the relevant entries in Section 5, "Reference," and the Quick Reference
Guide to Voice Terminal Features in Section 6-and keep the MERLIN Plus
System User's Card handy. Then, when you have time, follow the self-paced
instructions in the MERLIN Plus System Training Manual.
Find the symptom in Section 6, "Troubleshooting." Then follow the
suggestions for solving the problem.
How to Use This Manual 1-3

The MERLIN Plus Communications System
THE CONTROL UNIT
THE VOICE TERMINALS
5-Button
The basic MERLIN Plus system supports up to four outside telephone lines
and eight voice terminals (MERLIN system telephones). To accommodate
your growing communications needs, the system expands easily and
economically to support up to eight outside lines and 20 voice terminals. And
if your business eventually outgrows even the fully expanded MERLIN Plus
system, you can protect your investment in voice terminals, accessory
equipment, and training time by moving up to a larger MERLIN system.
The paragraphs that follow offer a brief introduction to the system's control
unit and voice terminals. The optional equipment you can add to your system
is described under the heading "Accessory Equipment" in Section 5,
"Reference."
The control unit is the system's brain. It manages all incoming, outgoing, and
intercom call traffic. It makes all of the system's decisions and controls all of
the system's responses. For an illustration of the control until with its major
components labeled, see "Administration Preview" in Section 3,
"Administering the System."
A voice terminal is a MERLIN system telephone that provides basic telephone
functions and allows you to take advantage of the special MERLIN system
features. Your MERLIN Plus system works best with the following voice
terminals:
●
●
●
●
●
5-Button Voice Terminal
10-Button Voice Terminal
10-Button Hands-Free Answer on Intercom (HFAI) Voice Terminal
34-Button Deluxe Voice Terminal
34-Button Built-In Speakerphone (BIS) Voice Terminal.
All of these voice terminals have buttons for fixed features such as
Conference, Drop, Transfer, and Hold. They differ from one another in the
number of buttons above and to the right of the dial pad that can be used for
outside lines and programmable features. Some also have additional built-in
speakerphones. The illustrations that follow should help acquaint you with
these voice terminals.
The 5-button voice terminal has an Intercom button and four additional
buttons above the dial pad that you can use for outside lines and/or
programmable features.
The MERLIN Plus Communications System 1-5

10-Button
10-Button HFAI
34-Button Deluxe
34-Button BIS
The 10-button voice terminal has an Intercom button and nine additional
buttons above the dial pad that you can use for outside lines and
programmable features.
The 10-button HFAI voice terminal has a built-in speaker that allows you to
answer and talk on intercom calls without liking the handset. It also has an
Intercom button and nine additional buttons above the dial pad for outside
lines and programmable features.
The 34-button deluxe voice terminal has two rows of five buttons located
above the dial pad and two rows of 12 buttons to the right of the dial pad.
You can use the buttons above the dial pad for lines and programmable
features. You can use the 24 buttons to the right of the dial pad for
programmable features. The system attendant usually has this model voice
terminal.
The 34-button BIS voice terminal has a built-in speakerphone that allows you
to answer and talk on both outside and intercom calls without using the
handset. Above the dial pad are an Intercom button and nine additional
buttons for outside lines and programmable features. The 24 buttons to the
right of the dial pad can be used for programmable features.
Programming a feature onto a voice terminal is easy. Just follow the simple
programming instructions in the entry for the feature in Section 5,
"Reference," on the User's Card, or in the Training Guide.
1-6 Section 1: Introduction