AT&T Merlin 3070 Instruction Manual

AT&T
MERLIN™
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
999-504-137IS

Your MERLIN™ communications system gives you telephone service previously
available only with much larger systems. In addition to all the conveniences you have
come to expect from your business telephones, the
MERLIN system provides inter-
coms at every telephone, return of unanswered calls to an attendant, and several
forms of backup call coverage, to name just a few of its advantages. You can even
choose different features for each telephone, and change them when necessary, to
make sure that the telephone meets the needs of the person using it.
This manual is for the use of the person in charge of overseeing the initial setting
up and the day-to-day operation of the
MERLIN system. It describes the system
features and provides instructions for assigning them so that you can customize the
MERLIN system to best suit your own environment.
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Table of Contents
MERLIN System Features
Fixed Features
Custom Features
Optional Features and Equipment
Important Information for Administrators
Arranging Your Outside Lines: Pooled or Square
About Pooled Systems
About Square Systems
The Administrator/Attendant Console
Customizing Your MERLIN System
The Forms and Labels You Need
Customizing Sequence
The Control Unit
Setting Your Control Unit
Administering Your System at the Administrator/Attendant Console
Specifying Touch-Tone or Rotary Dialing
Creating a Line Pool
Assigning Individual Lines and Call Restrictions to Voice Terminals
Establishing Night Service
Programming Voice Terminals for Office Priorities
Assigning Line Ringing for Incoming Calls
Assigning Cover Buttons
Assigning an Automatic Line Selection Sequence
Programming Voice Terminals for Personal Priorities
Assigning Features to Programmable Buttons
Using Pause, Stop, and Flash for Outside Auto Dial Buttons
Assigning Speed Dial Codes to 5- and 10-Button Voice Terminals
Selecting a Personal Ring
Programming Voice Announcement Disable
Special Information About Attendant Consoles
Special Information About Square Systems
Appendix
System Administration Diagrams and Forms
Index
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7
11
15
18
18
18
18
19
20
20
20
23
24
25
26
26
27
29
30
30
31
32
33
33
34
35
36
36
37
38
39
40
49
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Get a free line without hav-
ing to push a button or inter-
rupt someone else’s call. In
addition, the lights next to
line buttons make it easy to
keep track of calls.
●
●
Red light indicates
line you are on.
Green light indicates
AVAILABLE
FEATURES. . .
if line is free, busy, or
on hold.
Fast flashing = you
put call on hold
Slower flashing =
someone else put
call on hold
Have access to a “pool” or
group of outside lines
through a single button. This
frees buttons for program-
mable features.
Touch Intercom-Ring or
Intercom-Voice to contact
others connected to your
MERLIN system.
Test functions of your voice
terminal and program its
features using the T/P
switch.
Control the volume of both
your speaker and ringer.
Program buttons so that
custom features, such as Do
Not Disturb and Outside
Auto Dial, are yours with just
one touch.
Using Conference, connect
with up to two outside lines
and two inside lines at once.
Transfer a call to another
voice terminal with or
without voice announce-
ment.
Put calls on Hold.
Drop one party from a con-
ference call.
Touch
Speaker for on-hook
dialing, group listening, and
on-hook monitoring for the
other person’s return when
you are put on hold.
Touch Recall to disconnect
a call without hanging up
the handset. With Centrex or
PBX service, use Recall in-
stead of a switchhook flash.
Dial special codes for addi-
tional features. Call your attendant for
messages when light is lit.
. . .AND THERE ARE EVEN MORE
See Pages 7 through 17
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MERLIN System Features
The MERLIN communications system Models 1030 and 3070 with Feature Module
1 offers a wealth of features that provide exceptional telephone service both on a
business-wide and personaI basis. As system administrator, you will make decisions
about how the system operates as a whole and about some of the features that should
appear at each voice terminal. (The advanced telephones in the MERLIN system
are called voice terminals.) The charts on the next few pages describe all of the features
of your system. They are grouped alphabetically in three categories:
●
●
●
FIXED FEATURES are built into the system. Those that have permanently labeled
buttons appear in bold type in the chart.
CUSTOM FEATURES can be changed in accordance with company priorities
and personal needs. Those that you, the system administrator, should assign
are coded with the symbol [A] in the chart. Those that may be assigned by
the individual user are coded with the symbol[U] . Features that maybe assign-
ed by the user but which you may want to approve to meet the overall needs
of your business are coded with both symbols. A page reference under the name
of each custom feature in the chart directs you to the place in this manual where
you will find instructions on how to assign this feature.
OPTIONAL FEATURES AND EQUIPMENT are not included with the system but
may be added at any time.
The system comes ready to use with certain custom feature assignments already in
place on your voice terminals. The Appendix contains diagrams showing the initial
feature assignments for each model voice terminal. Since no two businesses are alike,
however, you will probably want to change certain assignments — and it’s easy to do.
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Fixed Features
FEATURE
DESCRIPTION BENEFITS
Call Park
A special kind of hold that permits
● Attendant trying to locate
calls to be parked and retrieved someone parks call and
from any voice terminal. Useful in pages person to pick up call.
pooled systems. (See also Call Person takes call at nearby
Pickup, Loudspeaker Paging.) voice terminal by means of
Call Pickup.
● Park a call and pick it up
again at another voice
terminal.
Call Pickup
Makes it possible for someone
● Answer another person’s
who hears another person’s voice phone without leaving your
terminal ringing to answer from
desk.
another voice terminal. Call Pickup
● People who move around
is also used to retrieve parked from one place to another
calls and to pick up Night Service
can answer calls conveniently.
calls. (See also Call Park, Loud-
● Employees who work late can
speaker Paging, Night Service.) answer incoming Night Ser-
vice calls without leaving
desks.
Call Waiting
Provides brief ring or voice
● Employees do not have to
announcement from speaker and worry about missing important
flashing green light to indicate that calls while on telephone.
another call has come in.
● Need for taking messages is
reduced.
Conference Enables person to make confer-
● Have a question answered by
ence calls that include as many as adding another person to
five people—the originator of the call—no need for time-wasting
call, two people from inside, and
callbacks.
two people from outside. ● Pass incoming calls to ap-
propriate people outside your
system. Conference the call-
ing person to someone out-
side system, put them on
hold, and be free to do other
business.
● Employee who is working at
home and wants to make
long distance call can call of-
fice and be conferenced to
WATS line.
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Fixed Features (continued)
FEATURE
DESCRIPTION BENEFITS
Distinctive Ringing
Provides different ringing patterns
● Know where call is coming
for incoming, transferred, and inter- from and answer accordingly.
com calls.
Drop
Makes it possible to disconnect a
● Drop a person from a confer-
person from a conference call. ence call while maintaining
contact with others in privacy.
● Drop a busy or unanswered
line that has been added to a
conference call.
Feature Status Inquiry
Makes it possible to find out
● Checks status of buttons that
whether Automatic Answering On do not have lights.
Intercom, Automatic Answering On
● Easy troubleshooting.
Outside Lines, Do Not Disturb, and
Privacy have been programmed or
are activated on a voice terminal.
Group Listening Person can turn on speaker so
● Other people in office can
Speaker
that voice of person on other end
hear both sides of conversa-
can be heard in office. (See also
tion.
Hands-Free Unit.)
Hold
Makes it possible to keep some-
● Answer a second call or
one on line without communica- attend to another matter.
tion. Green light next to line button
● Have confidential conversation
on which you are holding call without person on hold
flashes rapidly. Green lights next hearing it.
to line buttons on which others are
● Distinguish line button on
holding calls flash at slower rate. which you are holding a call
(See also Music-on-Hold.)
from buttons on which other
people are holding calls.
Automatic Hold Release Automatically opens line when
● Know immediately when per-
held person hangs up. Green light son on hold hangs up.
next to button goes off.
● Unused line is not kept busy
unnecessarily.
Automatic Hold Reminder Beeps every minute when person
● Held calls are not forgotten.
is on hold.
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Fixed Features (continued)
FEATURE
DESCRIPTION BENEFITS
Intercom
Makes it possible for people in
● Call any person in office
same system to call each other.
using an abbreviated number.
● Signal others by ringing or
voice without interrupting
active calls.
Intercom-Ring Used to make a regular “ringing”
● Recognize distinctive intercom
call.
ring and act accordingly.
Intercom-Voice Used to make short announce-
● Attendant can announce calls
ments. (See also Voice Announce- before transferring them.
ment Disable.)
Line Request
Makes it possible to request a line
● Allows more efficient use of
that is busy.
lines.
● No need to keep checking
line. Hear beep when line
becomes available.
Message Waiting
Green light at voice terminal lets
● Learn of message immedi-
Message
person know that message is ately upon return to desk.
waiting. (See also Send
● Can be turned off by atten-
Message.)
dant or person receiving
message.
● Messages are not lost.
Monitor-on-Hold
If put on hold, turn on speaker
● No need to hold handset. Be
Speaker
and hang up handset until other free to do other work.
person returns to call. This is also
a feature of the Hands-Free Unit.
(See also Hands-Free Unit.)
On-hook Dialing
Person can turn on speaker and
● Keep both hands free until
Speaker
dial an outside or intercom call
called person answers.
without lifting handset. This is also
● Keep trying busy number
a feature of the Hands-Free Unit. without lifting handset.
(See also Hands-Free Unit.)
Recall
Provides a timed switchhook flash
● Access features of Centrex or
for use of MERLIN system with
PBX system without having to
Centrex or PBX systems.
learn how to perform a timed
“flash”.
● When system is not con-
nected to PBX or Centrex,
Recall is useful for disconnec-
ting calls without hanging up.
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Fixed Features (continued)
FEATURE
DESCRIPTION BENEFITS
Ringing Line Selection Automatically selects ringing line
● Just lift handset to answer
when call comes in. any call. No need to touch
any buttons.
Send Message
Enables attendant to notify person
● Attendant does not have to
that a message is waiting. call or leave console to give
people messages.
● Attendant can keep track of
who has a message at a
glance.
Transfer
Makes it possible to pass outside
● Attendant can pass incoming
calls to any voice terminal in the calls to the right people effi-
system. Person to whom call is
ciently.
transferred hears a distinctive ring
● Attendant can screen calls on
indicating a transferred call. Calls intercom as part of transfer.
may be transferred either with or
without an intercom
announcement.
Transfer Return
If transferred call is not answered,
● Transferred calls are not lost.
it rings again at voice terminal
where it was received.
Voice Terminal Programming
Makes it possible to program voice ● Customize each voice termi-
terminal for custom features. nal in accordance with
priorities of business and
needs of individual.
Voice Terminal Testing
Makes it possible to determine
● Easy troubleshooting.
whether all visual and audible indi-
● Verify that voice terminal has
caters are working by moving a
been installed properly.
switch on the side of the voice
terminal.
Volume Control
Makes it possible to adjust sound
● Each person can control loud-
Ievel of voice terminal ring and ness of ring and speaker.
speaker.
● Reduces office noise.
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Custom Features
FEATURE
DESCRIPTION BENEFITS
Automatic Line Selection
Automatically selects a free line
● No need to find a free line or
(See Page 32)
when you lift handset to make call. touch a button.
● Program voice terminal to
select long distance lines in
[A] [U]
most economical order—for
example, WATS line first, then
regular service.
Call Coverage
Makes it possible for people to
● Calls never go unanswered.
(See Pages 31 - 32, 33 - 34)
cover calls for others with whom
● One person can cover as
they do not share lines. Person
many as five telephones.
covering calls does so by means
[A] [U]
of Cover button that takes care of
all lines on covered voice terminal.
Voice terminals may be pro-
grammed for either primary or
secondary coverage and imme-
diate, delayed, or no ring. (See
also Programmable Line Ringing.)
Primary Coverage
Assigned to someone who screens
● Secretary can answer all
another person’s calls or answers
calls to a manager’s tele-
calls when person is away. phone, whether a regular out-
side line, a personal line, or
intercom.
Secondary Coverage
Assigned to someone who pro-
● Flexible, programmable ring-
vides a second backup for ing assignments fit any cover-
covered voice terminal. age situation.
Call Restriction
Enables administrator to adjust any
● Prevents telephone abuse.
(See Pages 27 - 29)
voice terminal for call restriction if
● Voice terminals in public
necessary.
places, such as lobbies and
halls, to which visitors have
[A]
access can be restricted from
all outside calls or only toll
calls.
Outward Call Restriction
Voice terminal is adjusted so that ● Gives management ability to
no outside calls can be made on
control telephone costs.
it.
Toll Call Restriction
Voice terminal is adjusted so that
no toll calls can be made on it.
NOTE: [A] means that administrator should assign the feature.
[U] means that user may assign the feature.
Both symbols together mean that user may assign the feature with administrator’s approval.
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