AT&T MERLIN LEGEND Analog Direct-Line Console Manual

555-610-131
Issue 1
August 1991
MERLIN LEGEND 
Communications System
Analog Direct-Line Consoles Operator’s Guide

Copyright © 1991 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-610-131
Issue 1
August 1991
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Inormation
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques
dépassant les limites applicable aux appareils numériques de la classe
A prescrites dans le Règlement sur le brouillage radioélectrique édicté
par le ministére des Communications du Canada.
Trademarks
MERLIN is a registered trademark of AT&T.
MERLIN LEGEND is a trademark of AT&T.

Rings
One ring
Inside call
Two rings Outside call
Three rings Returning call
Line Button Lights
Red
Call
Automatic connection
Red and green You’re on line
Green Line or feature
in use
Alarm System problem
Flash green Incoming call
Fast flash green—
Held call (yours)
Slow flash green Held call
(co-worker’s)
Message Status on DSS
Press Message Status button
(and
Page button if needed)
Light
on Operator message
Light
off No operator message
DSS Button Lights
Off Phone free and
Do Not Disturb
not on
On
Phone in use or
Do Not Disturb on
Fast flash Call for you
Slow flash Returning
transfer
Inside Transfers with
One-Touch Transfer
One-Touch Transfer
■ With automatic completion,
press DSS or Auto Dial button
■ With manual completion, press
DSS or Auto Dial button,
announce call, and hang up
or press Spkrphone
If co-worker is unavailable
■ Consider Barge-In, Camp-On,
Paging, or Park
■ Use Send/Remove Message
Inside Transfers Without
One-Touch Transfer
1. Press Transfer
2. Dial extension, or press DSS
or Auto Dial
3. Hang up or press Spkrphone
If co-worker is unavailable
■ Consider Barge-In, Camp-On,
Paging, or Park
■ Use Send/Remove Message
Outside Transfers
1. Press Transfer
2. Press line or SA button
3. Dial dial-out code and number
4. Hang up or press Spkrphone

Conference Calls
1.
2.
3.
4.
5.
6.
7.
■
Dial first extension or number
Press Conference
Press SA, ICOM, or line button
Dial next
extension or number
Announce call and press
Conference
Repeat steps 2–5 for each
participant
Hang up or press
Spkrphone
to end conference
Feature Use
Programmed Button
1. Program a line button for each
feature
2. Press programmed button
Feature Code
1. Program a line button
as Feature
2. Press Feature
3. Dial code (see below)
drop single participant
Account Code Entry
82 + code
Callback—Selective
55
Call Waiting—Pickup
■ Press Hold to temporarily leave 87
Camp-On
57
conference
Extension
off 760 + ext.
Press
Drop and line button to
■ Press any participant’s line
button to rejoin conference
Account Codes
Name
Code
Speed Dial Codes
Name
Code
1
761 + ext.
2
762 + ext.
Follow Me 34 + ext.
Forward
33 + ext.
Forward/Follow Me—Cancel
■ all *34*
■ one *34 + ext.
■ from your console_
33 + your ext.
Last Number Dial
84
Pickup
■ Group
88
■ Inside
9 + ext.
■ Outside
9 + line
Privacy—Off*31
Privacy—On
31
Reminder—Cancel
*81+ext.
Reminder—Set __ 81 + ext. + time + A or P
Send/Remove Message
—38 + ext
System Speed Dial code

Contents
About This Book
■ Conventions Used
■ How to Comment on This Book
vii
viii
ix
1
Understanding Your Equipment
■ Identifying Your Equipment
■
■
■
■
■
■
■
■
BIS-22D
BIS-34
BIS-34D
MERLIN II System Display Console
Operator’s Headset and Adapter
Line and DSS Buttons
Lights
The Display
1-1
1-2
1-4
1-5
1-6
1-8
1-10
1-11
1-17
1-20
2
Handling Calls
■ Feature Preview
■ Identifying Call Types
2-1
2-2
2-3
Contentsi

Contents
2
Handling Calls—Continued
■ Answering Calls
■ Making Calls
■ Transferring Calls
■ Making Conference Calls
2-5
2-7
2-9
2-15
3
Feature Finder
3-1
4
Using Features
■
■
■
■
■
■
■
■
■
Account Code Entry
Alarm
Alarm Clock
Auto Dial
Barge-In
Calendar
Camp-On
Extension Status
Messaging
4-1
4-5
4-8
4-9
4-11
4-13
4-14
4-15
4-17
4-20
ii Contents

Contents
4
Using Features—Continued
■
■
■
■
■
■
Night Service
Paging
Park
Reminder Service
System Speed Dial
Timer
4-27
4-29
4-32
4-34
4-38
4-39
A
Programming Special Characters
A-1
B
Feature Codes
B-1
C
Programming Codes
C-1
Contentsiii

Contents
D
System Specifics
D-1
IG
Index/Glossary
IG-1
iv Contents

The exclamation point in an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance
(servicing) instructions in the
literature accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your
telephone equipment. These precautions reduce the risk of fire,
electric shock, and injury to you and damage to the equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or packed with
the telephone.
■ Do not use the telephone near water, as in a wet basement.
The telephone can be hazardous if immersed in water. To
avoid the possibility of electrical shock, do not use it when you
are wet. If you accidentally drop it into water, do not retrieve it
until you have first unplugged the line cord from the modular
wall jack. Do not plug the telephone back in until it has dried
thoroughly.
■ Do not use the telephone (other than a cordless-type
telephone) during electrical storms in your immediate area.
There is a remote risk of electric shock from lightning.
v

■ Do not use the telephone near a gas leak. If you suspect a
gas leak, report it immediately, but use a telephone away from
the area in question. The telephone’s electrical contacts could
generate a tiny spark. While unlikely, it is possible that the
spark could ignite heavy concentrations of gas.
■ Unplug the telephone from the wall outlet before cleaning.
Use a damp cloth for cleaning. Do not use liquid or aerosol
cleaners on the phone.
■ Never push objects of any kind into the telephone through
openings or slots. Never spill liquid of any kind on the
telephone.
■ To reduce the risk of electric shock, do not disassemble the
telephone. There are no user-serviceable parts inside.
Opening or removing covers may expose you to hazardous
voltages, and incorrect reassembly can cause electric shock
when the telephone is used.
■ Call your AT&T representative or authorized dealer when
service or repair work is needed.
SAVE THESE INSTRUCTIONS
vi

About This Book
This book tells you how to use your console and its operator
features. To understand and use the additional features
available to you and your co-workers, see the Analog Multiline
Telephones User’s Guide.
If you have questions about this book or need additional
information, see your system manager. He or she is a co-
worker who is responsible for managing your company’s
communications system.
About This Book vii

About This Book
Conventions Used
The following typographic conventions are used in this book:
■
■
■
■
■
Buttons that you or your company program (“hand-labeled”
buttons) are shown in bold italic type with initial capitals:
Press Night Service.
Buttons that are programmed at the factory (imprinted
buttons) are shown in bold Roman type with initial capitals:
Press Transfer.
Information that appears on your display is shown in a type
similar to that used in the display.
FX-NYC.
Important words are shown in bold type:
Use this button to make inside and outside calls.
Symbols or numbers that you enter using the dialpad are
shown in bold type:
Dial *760.
viii Conventions Used

About This Book
How to Comment on This
Book
We welcome your feedback on this book. Please use the
feedback form on the next page. If the form is missing, send
your comments to A. Sherwood, AT&T, 99 Jefferson Road,
Rm. # 2A25, Parsippany, NJ 07054.
How to Comment on This Book ix

Understanding Your
Equipment
This chapter helps you identify and understand your console
and the other equipment you use with it.
A direct-line console (DLC) is a telephone set up for
operators. Your DLC is one of the following analog multiline
phones:
■ BIS-22D (with display)
■ BIS-34 (without display)
■ BIS-34D (with display)
■ MERLIN® II System Display Console (with built-in Direct
Station Selector)
Understanding Your Equipment 1-1

Understanding Your Equipment
Identifying Your Equipment
A DLC operates like other multiline phones. Outside lines are
assigned to individual buttons (called line buttons). The lines
assigned on the DLC also appear on other consoles or phones.
Incoming lines can ring on any of the line buttons, and several
calls can ring simultaneously.
A DLC can have features that only you can use as well as
standard features offered on other multiline phones. For
information on standard features, see the Analog Multiline
Telephones User’s Guide.
You can use your console to:
■ answer inside and outside calls
■ transfer inside and outside calls to an extension or an
outside phone number
■ make inside and outside calls (especially for co-workers
whose phones are not set up to make outside calls)
■ set up conference calls
■ monitor the calling activityof other operators
■ monitor the room status in hotels and motels (if your
console is set up for this)
1-2 Identifying Your Equipment

Understanding Your Equipment
Additional call-handling information and features are available
on DLCs with displays. The Direct Station Selector (DSS) on
the MERLIN II System Display Console adds extension buttons
and other inside calling buttons. Use the extension buttons for
one-touch dialing to make or transfer calls to co-workers.
You can use a DLC with a headset, speakerphone, modem (a
device for sending computer data over phone lines), fax
machine, or answering machine. To use a fax machine,
modem, or answering machine, your phone must have special
equipment. See your system manager for more information.
Illustrations and descriptions of the DLCs and headset follow.
Procedures for using your DLC (with or without a headset) are
in Chapter 2, “Handling Calls,” and Chapter 4, “Using Features.”
Identifying Your Equipment 1-3

Understanding Your Equipment
BIS-22D
See descriptions on page 1-7.
1-4 BIS-22D

Understanding Your Equipment
BIS-34
See descriptions on page 1-7.
BIS-34 1-5

Understanding Your Equipment
BIS-34D
See descriptions on page 1-7.
1-6 BIS-34D

Understanding Your Equipment
Dedicated Feature Buttons
Nine imprinted buttons for the
features used most often
Above the dialpad:
Conference for adding a line or
extension to a conference call
Transfer for sending a call to
another extension
Drop for disconnecting an
extension or line from a
conference call
Hold for putting a call on hold
Below the dialpad:
Recall for disconnecting from
one call to get a dial tone for
another call without hanging up
Message for indicating when a
message is waiting (light next
to button goes on)
HFAI (Hands Free Answer on
Intercom) for answering voice-
announced calls without the
handset
Mic (BIS-22D) and
Microphone (BIS-34 & -34D)
for turning the speakerphone
microphone on and off
Spkrphone (BIS-22D) and
Speakerphone (BIS-34 & -34D)
for talking on and listening to a
call without lifting the handset
Dialpad
The area on the console used to
dial phone numbers
Timekeeping Buttons
(BIS-22D & BIS-34D)
Four buttons used for displaying
timekeeping functions
Display Screen
(BIS-22D & BIS-34D)
The 1-line by 16-character display
that shows call information, date,
and time
Handset
The hand-held part of the console
that you pick up, talk into, and listen
from
Line Buttons
22 (BIS-22D) or 34 (BIS-34 and
BIS-34D) buttons used to make and
receive calls. Unlabeled buttons
can be programmed for one-step
feature use. Each button has two
lights next to it.
Ringing Volume Control
A sliding control used for adjusting
the ringer’s volume
Speakerphone Volume Control
A control for adjusting the volume of
the speaker
T/P Switch
A sliding switch used for testing
and programming the phone
BIS-22D, BIS-34, BIS-34D 1-7