AT&T MERLIN LEGEND Release 2.0 Analog Multiline... Owner's manual

AT&T
AT&T 555-620-144
Issue 1
October 1992
MERLIN LEGEND™
Communications System
Release 2.0
Programming Summary

Copyright © 1992 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-620-144
Issue 1
October 1992
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set
out in the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les
limites applicable aux appareils numériques de la class A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Trademarks
MERLIN LEGEND is a trademark of AT&T in the U.S. and other countries.
Support Telephone Number
AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day
(U.S.A. only). Call the Helpline, or your authorized dealer, if you need assistance when
installing, programming, or using the system.

Contents
About This Book
1
■ Conventions
2
■ Product Safety Labels
3
■ Related Documents
4
■ How to Comment on This Document
6
Introduction
■ System Programming Console 8
■ Programming Information
12
■ Idle States
77
1 Basic System Operating Conditions
1-1
■ System Restart
1-2
■ System Programming Position Assignment
1-3
■ System Language
1-5
■ Board Renumbering
1-6
■ Mode of Operation
1-7
■ Automatic Maintenance Busy
1-9
■ System Date
1-11
■ System Time
1-12
Table of Contents i

Contents
2
System Renumbering
■ Select System Numbering Plan
■ Single Renumbering
■ Block Renumbering
■ Direct Station Selector (DSS) Page Buttons
2-1
2-3
2-5
2-7
2-9
3
System Operator Positions
■ QCC System Operator Positions
3-1
3-4
4
Lines and Trunks
4-1
■
■
■
■
■
■
■
■
■
■
■
Type of Trunk
Outmode Signaling for Loop or Ground Start Trunks
Rotary Trunk Digit Transfer
Disconnect Signaling Reliability
Toll Type
Hold Disconnect Interval
Principal User for Personal Line
QCC Queue Priority Level
QCC Operator to Receive Calls
Trunks to Pools Assignment
Copy Options for Lines/Trunks
4-2
4-3
4-5
4-6
4-8
4-10
4-12
4-14
4-16
4-18
4-20
ii
Table of Contents

Contents
5
DS1 Facilities
Type of DS1 Facility
■
■
■
■
■
■
■
Frame For
Zero Code
5-1
5-2
mat
5-5
Suppression
5-6
Signaling Mode
5-7
Line Compensation
5-8
Clock Synchronization
5-9
Channel Service Unit
5-10
6
Tie Trunks
6-1
■
■
■
■
■
■
■
Direction
6-2
Tie Trunk Type
6-3
E&M Signal
6-5
Dial Mode
6-6
Tie Trunk Dial Tone
6-7
Tie Trunk Answer Supervision Time 6-8
Disconnect Time
6-9
7
DID Trunks
7-1
■ Block Assignment
7-2
■ DID Trunk Type
7-3
■ Disconnect Time
7-4
■ Expected Digits
7-5
■ Delete Digits
7-6
Table of Contents iii

Contents
DID Trunks (continued)
■ Add Digits
■ Signaling
■ Invalid Destination
7-7
7-8
7-9
8
PRI Facilities
■ Telephone Number
■ B-Channel Groups
■ Network Service
■ Copy Telephone Number to Send
■ Incoming Routing
■ Telephone Number to Send
■ Test Telephone Number
■ Timers and Counters
■ Terminal Equipment Identifier
■ Dial Plan Routing
■ Network Selection Tables
■ Special Services Tables
■ Call by Call Service Table
8-1
8-3
8-4
8-6
8-7
8-8
8-9
8-10
8-11
8-14
8-15
8-19
8-20
8-23
9
Telephones
■ Assign Trunks or Pools to Telephones
■ Copy Line/Trunk Assignments
■ Assign Intercom or System Access Buttons
9-1
9-2
9-6
9-8
iv
Table of Contents

Contents
Telephones (continued)
■ Analog Multiline Telephones without Built-in
Speakerphones
9-12
■ Analog Multiline Telephones with Voice Announce to
Busy
9-14
■ Analog Multiline Telephones with Simultaneous
Voice/Data
9-16
10
Auxiliary Equipment
10-1
■
■
■
■
■
Music-on-Hold
10-1
Loudspeaker Paging
10-3
Fax
10-5
Maintenance Alarms
10-7
Voice Messaging System and Automated Attendant
10-8
11
Optional Telephone Features
■
■
■
■
■
■
■
■
Extension Language
Pool Dial-Out Code
Call Restrictions
Copy Call Restrictions
ARS Restriction Level For Extensions
Forced Account Code Entry
Microphone Operation
Remote Call Forwarding
11-1
11-2
11-3
11-4
11-5
11-8
11-9
11-10
11-11
Table of Contents v

Contents
12 Optional Operator Features
12-1
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Operator Hold Timer
DLC Operator Automatic Hold
QCC Optional Features
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-In-Queue Alert
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Message Center Operation
Automatic or Manual Extended Call Completion
Return Ring Interval
Position Busy Backup
12-2
12-3
12-4
12-5
12-6
12-7
12-8
12-9
12-10
12-12
12-14
12-15
12-16
12-17
13 Optional Telephone Features
■
■
■
■
■
■
■
■
■
Call Pickup Groups
Group Paging
Group Coverage Member Assignments
Group Coverage Delay Interval
Group Calling Member Assignments
Group Calling Trunk or Pool Assignments
Optional Group-Calling Features
Hunt Type
Group Calling Delay Announcement
13-1
13-2
13-3
13-4
13-6
13-7
13-9
13-10
13-11
13-12
vi
Table of Contents

Contents
Optional Group-Assigned Features
(continued)
■ Group Coverage Receiver
13-13
■ Group Calling Overflow and Threshold
13-14
■ Group Calling Message Waiting Indicator
13-16
■ Group Calling Calls-In-Queue Alarm Threshold
13-17
■ Group Calling External Alert for Calls-In-Queue Alarms
13-18
■ Group Type
13-19
14 System Features
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Transfer Return Time
One-Touch Transfer/One-Touch Hold
Transfer Audible
Type of Transfer
Camp-On Return Time
Call Park Return Time
Delay Ring Interval
Automatic Callback Interval
Extension Status
SMDR Language
SMDR Call Report Format
SMDR Call Length
SMDR Calls Recorded on Call Report
Inside Dial Tone
Reminder Service Cancel
Redirect Outside Calls to Unassigned Extension Numbers
Host System Dial Codes for Behind Switch Mode
14-1
14-3
14-4
14-6
14-7
14-8
14-9
14-10
14-11
14-12
14-13
14-14
14-15
14-16
14-17
14-18
14-19
14-21
Table of Contents
vii

Contents
System Features (continued)
■
■
■
■
■
■
■
■
■
■
■
Recall Timer
AIlowed Lists
Assign Allowed Lists to Telephones
Disallowed Lists
Assign Disallowed Lists to Telephones
Remote Access Features
Remote Access Trunk Assignment
Remote Access Automatic Callback
Remote Access without Barrier Codes
Remote Access Barrier Codes
Remote Access with Barrier Codes
14-22
14-23
14-24
14-25
14-26
14-27
14-29
14-30
14-31
14-34
14-35
15
Automatic Route Selection
■ 1 + 7 Digit Dialing Requirements
■
■
■
■
■
■
■
■
■
ARS Tables
Start and Stop Times for Subpatterns
Pool Routing
Facility Restriction Level
Digit Absorption
Other Digits
N11 Special Numbers Tables
Dial 0 Table
Voice and/or Data Routing
15-1
15-2
15-3
15-5
15-6
15-7
15-8
15-9
15-10
15-12
15-13
viii
Table of Contents