AT&T MERLIN LEGEND Release 2.0 Analog Multiline... Owner's manual

AT&T
AT&T 555-620-144
Issue 1
October 1992
MERLIN LEGEND™
Communications System
Release 2.0
Programming Summary

Copyright © 1992 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-620-144
Issue 1
October 1992
Notice
Every effort was made to ensure that the information in this book was complete and
accurate at the time of printing. However, information is subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set
out in the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les
limites applicable aux appareils numériques de la class A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Trademarks
MERLIN LEGEND is a trademark of AT&T in the U.S. and other countries.
Support Telephone Number
AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day
(U.S.A. only). Call the Helpline, or your authorized dealer, if you need assistance when
installing, programming, or using the system.

Contents
About This Book
1
■ Conventions
2
■ Product Safety Labels
3
■ Related Documents
4
■ How to Comment on This Document
6
Introduction
■ System Programming Console 8
■ Programming Information
12
■ Idle States
77
1 Basic System Operating Conditions
1-1
■ System Restart
1-2
■ System Programming Position Assignment
1-3
■ System Language
1-5
■ Board Renumbering
1-6
■ Mode of Operation
1-7
■ Automatic Maintenance Busy
1-9
■ System Date
1-11
■ System Time
1-12
Table of Contents i

Contents
2
System Renumbering
■ Select System Numbering Plan
■ Single Renumbering
■ Block Renumbering
■ Direct Station Selector (DSS) Page Buttons
2-1
2-3
2-5
2-7
2-9
3
System Operator Positions
■ QCC System Operator Positions
3-1
3-4
4
Lines and Trunks
4-1
■
■
■
■
■
■
■
■
■
■
■
Type of Trunk
Outmode Signaling for Loop or Ground Start Trunks
Rotary Trunk Digit Transfer
Disconnect Signaling Reliability
Toll Type
Hold Disconnect Interval
Principal User for Personal Line
QCC Queue Priority Level
QCC Operator to Receive Calls
Trunks to Pools Assignment
Copy Options for Lines/Trunks
4-2
4-3
4-5
4-6
4-8
4-10
4-12
4-14
4-16
4-18
4-20
ii
Table of Contents

Contents
5
DS1 Facilities
Type of DS1 Facility
■
■
■
■
■
■
■
Frame For
Zero Code
5-1
5-2
mat
5-5
Suppression
5-6
Signaling Mode
5-7
Line Compensation
5-8
Clock Synchronization
5-9
Channel Service Unit
5-10
6
Tie Trunks
6-1
■
■
■
■
■
■
■
Direction
6-2
Tie Trunk Type
6-3
E&M Signal
6-5
Dial Mode
6-6
Tie Trunk Dial Tone
6-7
Tie Trunk Answer Supervision Time 6-8
Disconnect Time
6-9
7
DID Trunks
7-1
■ Block Assignment
7-2
■ DID Trunk Type
7-3
■ Disconnect Time
7-4
■ Expected Digits
7-5
■ Delete Digits
7-6
Table of Contents iii

Contents
DID Trunks (continued)
■ Add Digits
■ Signaling
■ Invalid Destination
7-7
7-8
7-9
8
PRI Facilities
■ Telephone Number
■ B-Channel Groups
■ Network Service
■ Copy Telephone Number to Send
■ Incoming Routing
■ Telephone Number to Send
■ Test Telephone Number
■ Timers and Counters
■ Terminal Equipment Identifier
■ Dial Plan Routing
■ Network Selection Tables
■ Special Services Tables
■ Call by Call Service Table
8-1
8-3
8-4
8-6
8-7
8-8
8-9
8-10
8-11
8-14
8-15
8-19
8-20
8-23
9
Telephones
■ Assign Trunks or Pools to Telephones
■ Copy Line/Trunk Assignments
■ Assign Intercom or System Access Buttons
9-1
9-2
9-6
9-8
iv
Table of Contents

Contents
Telephones (continued)
■ Analog Multiline Telephones without Built-in
Speakerphones
9-12
■ Analog Multiline Telephones with Voice Announce to
Busy
9-14
■ Analog Multiline Telephones with Simultaneous
Voice/Data
9-16
10
Auxiliary Equipment
10-1
■
■
■
■
■
Music-on-Hold
10-1
Loudspeaker Paging
10-3
Fax
10-5
Maintenance Alarms
10-7
Voice Messaging System and Automated Attendant
10-8
11
Optional Telephone Features
■
■
■
■
■
■
■
■
Extension Language
Pool Dial-Out Code
Call Restrictions
Copy Call Restrictions
ARS Restriction Level For Extensions
Forced Account Code Entry
Microphone Operation
Remote Call Forwarding
11-1
11-2
11-3
11-4
11-5
11-8
11-9
11-10
11-11
Table of Contents v

Contents
12 Optional Operator Features
12-1
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Operator Hold Timer
DLC Operator Automatic Hold
QCC Optional Features
Hold Return
Automatic Hold or Release
Queue over Threshold
Elevate Priority
Calls-In-Queue Alert
QCC Operator to Receive Call Types
Call Type Queue Priority Level
Message Center Operation
Automatic or Manual Extended Call Completion
Return Ring Interval
Position Busy Backup
12-2
12-3
12-4
12-5
12-6
12-7
12-8
12-9
12-10
12-12
12-14
12-15
12-16
12-17
13 Optional Telephone Features
■
■
■
■
■
■
■
■
■
Call Pickup Groups
Group Paging
Group Coverage Member Assignments
Group Coverage Delay Interval
Group Calling Member Assignments
Group Calling Trunk or Pool Assignments
Optional Group-Calling Features
Hunt Type
Group Calling Delay Announcement
13-1
13-2
13-3
13-4
13-6
13-7
13-9
13-10
13-11
13-12
vi
Table of Contents

Contents
Optional Group-Assigned Features
(continued)
■ Group Coverage Receiver
13-13
■ Group Calling Overflow and Threshold
13-14
■ Group Calling Message Waiting Indicator
13-16
■ Group Calling Calls-In-Queue Alarm Threshold
13-17
■ Group Calling External Alert for Calls-In-Queue Alarms
13-18
■ Group Type
13-19
14 System Features
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Transfer Return Time
One-Touch Transfer/One-Touch Hold
Transfer Audible
Type of Transfer
Camp-On Return Time
Call Park Return Time
Delay Ring Interval
Automatic Callback Interval
Extension Status
SMDR Language
SMDR Call Report Format
SMDR Call Length
SMDR Calls Recorded on Call Report
Inside Dial Tone
Reminder Service Cancel
Redirect Outside Calls to Unassigned Extension Numbers
Host System Dial Codes for Behind Switch Mode
14-1
14-3
14-4
14-6
14-7
14-8
14-9
14-10
14-11
14-12
14-13
14-14
14-15
14-16
14-17
14-18
14-19
14-21
Table of Contents
vii

Contents
System Features (continued)
■
■
■
■
■
■
■
■
■
■
■
Recall Timer
AIlowed Lists
Assign Allowed Lists to Telephones
Disallowed Lists
Assign Disallowed Lists to Telephones
Remote Access Features
Remote Access Trunk Assignment
Remote Access Automatic Callback
Remote Access without Barrier Codes
Remote Access Barrier Codes
Remote Access with Barrier Codes
14-22
14-23
14-24
14-25
14-26
14-27
14-29
14-30
14-31
14-34
14-35
15
Automatic Route Selection
■ 1 + 7 Digit Dialing Requirements
■
■
■
■
■
■
■
■
■
ARS Tables
Start and Stop Times for Subpatterns
Pool Routing
Facility Restriction Level
Digit Absorption
Other Digits
N11 Special Numbers Tables
Dial 0 Table
Voice and/or Data Routing
15-1
15-2
15-3
15-5
15-6
15-7
15-8
15-9
15-10
15-12
15-13
viii
Table of Contents

Contents
16 Night Service
■ Night Service with Group Assignment
■ Night Service with Outward Restriction
■ Night Service with Time Set
17
Labeling
16-1
16-2
16-4
16-6
Extension Directory
Label Trunks
Posted Message
Group Calling
System Speed Dial Directory
17-1
17-2
17-3
17-4
17-5
17-6
18
Print Reports
■ Report Language
■ Printing System Reports
19
Data Features
■ Analog Multiline Telephones with Simultaneous
Voice/Data
20
Integrated Administration
■ Capabilities
18-1
18-2
18-3
19-1
19-3
20-1
20-1
Table of Contents
ix

Contents
A
Menu Hierarchy
A-1
B LED Displays
B-1
C General Feature Use and Telephone
Programming
C-1
D Button Diagrams
D-1
E
Sample Reports
System Information Report
Dial Plan Report
Label Information Report
Tie Trunk Information Report
DID Trunk Information Report
GS/LS Trunk Information Report
General Trunk Information Report
DS1 Information Report
PRI Information Report
Remote Access (DISA) Information Report
Operator Information Report
E-1
E-7
E-9
E-11
E-12
E-13
E-14
E-15
E-16
E-17
E-19
E-20
x
Table of Contents

Contents
Sample Reports (continued)
Allowed Lists-Report
Access to Allowed Lists Report
Disallowed Lists Report
Access to Disallowed Lists Report
Automatic Route Selection Report
Extension Directory Report
System Directory Report
Group Paging Report
Extension Information Report
Group Coverage Information Report
Direct Group Calling Information Report
Night Service Information Report
Group Call Pickup Report
Error Log Report
E-22
E-23
E-24
E-25
E-26
E-28
E-29
E-30
E-31
E-33
E-34
E-35
E-36
E-37
FGeneral System Programming Sequence F-1
G
Programming Special Characters
G-1
Table of Contents xi

Contents
xii
Table of Contents

Figures
Introduction
Figure 1.
MLX-20L Telephone 9
Figure 2.
Console Overlay
11
Figure 3. System Busy Screen
17
A
Menu Hierarchy
Figure A-1. Menu Hierarchy
A-1
D
Button Diagrams
Figure D-1. MLX Telephone Button Diagram (Hybrid/PBX
Mode)
D-2
Figure D-2. Analog Multiline Telephone Button Diagram
(Hybrid/PBX Mode)
D-3
Figure D-3. MLX Telephone Button Diagram (Key and
Behind Switch Mode)
D-4
Figure D-4. Analog Multiline Telephone Button Diagram
(Key and Behind Switch Mode)
D-5
Table of Contents
xiii

Figures
xivTable of Contents

Tables
Introduction
Table 1.
Display Button Descriptions
10
Table 2.
Programming Menu Options
15
3
System Operator Positions
Table 3-1. Maximum Number of Operator Positions
3-2
8
PRI Facilities
Table 8-1. Timers and Counters
8-13
Table 8-2. Special Services Table
8-20
19
Data Features
Table 19-1. Data Features: Programming Procedures
19-1
20
Integrated Administration
Table 20-1. Programming through Integrated
Administration
20-3
Table 20-2. Database Reconciliation Rules
20-4
B
LED Displays
Table B-1. Line or Trunk Feature Status
B-2
Table B-2. Telephone Feature Status for DSS Console
Only
B-4
Table of Contents xv

Tables
C
General Telephone Programming and
Feature Use
Table C-1. Telephone and Operator Features
C-5
Table C-2. Programming Analog Multiline Telephones
C-11
Table C-3. Programming MLX-10 Telephones
C-12
Table C-4. Programming MLX Display Telephones Using
the Display
C-13
E
Sample Reports
Table E-1.
Report Contents
E-1
Table E-2.
System Reports
E-3
G
Programming Special Characters
Table G-1.
Table G-2.
Table G-3.
Table G-4.
Special Characters for Single-Line Telephones G-2
Special Characters for Analog Multiline
Telephones
G-3
Special Characters for MLX Non-Display
Telephone
G-4
Special Characters for MLX Display
Telephones
G-5
xvi
Table of Contents

CUSTOMER WARNING
This manual is designed for use by qualified service technicians
only. Technician qualification includes completion of an AT&T
hands-on instructor-led course covering installation and
maintenance for this product. Installation or maintenance of this
product by anyone other than a qualified service technician may
void the warranty. Hazardous electrical voltages are present
inside this product.
The exclamation point in an equilateral triangle is
intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the
product.
IMPORTANT SAFETY INSTRUCTIONS
When installing telephone equipment, always follow basic safety precautions
to reduce the risk of fire, electrical shock, and injury to persons, including:
Read and understand all instructions.
Follow all warnings and instructions marked on or packed with the
product.
Never install telephone wiring during a lightning storm.
Never install a telephone jack in a wet location unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
telephone wiring has been disconnected at the network interface
Use caution when installing or modifying telephone lines.
xvii

Use only AT&T-manufactured MERLIN LEGEND™ Communications
System circuit modules, carrier assemblies, and power units in the
MERLIN LEGEND Communications System (511A) control unit.
Use only AT&T-recommended/approved MERLIN LEGEND
Communications System accessories.
If equipment connected to the analog station modules (008, 408,
408 GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-
MLX) is to be used for in-range out-of-building (IROB) applications,
IROB protectors are required.
Do not install this product near water, for example, in a wet basement
location.
Do not overload wall outlets, as this can result in the risk of fire or
electrical shock.
The MERLIN LEGEND Communications System is equipped with a
three-wire grounding-type plug with a third (grounding) pin. This plug
will fit only into a grounding-type power outlet. This is a safety feature.
If you are unable to insert the plug into the outlet, contact an electrician
to replace the obsolete outlet. Do not defeat the safety purpose of the
grounding plug.
The MERLIN LEGEND Communications System requires a
supplementary ground.
Do not attach the power supply cord to building surfaces. Do not allow
anything to rest on the power cord. Do not locate this product where
the cord will be abused by persons walking on it.
Slots and openings in the module housings are provided for ventilation.
To protect this equipment from overheating, do not block these
openings.
Never push objects of any kind into this product through module
openings or expansion slots, as they may touch dangerous voltage
points or short out parts, which could result in a risk of fire or electrical
shock. Never spill liquid of any kind on this product.
Unplug the product from the wall outlet before cleaning. Use a damp
cloth for cleaning. Do not use cleaners or aerosol cleaners.
xviii