AT&T Merlin 3070 User manual

AT&T
MERLIN
®
COMMUNICATIONS SYSTEM
ATTENDANT’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 5

MERLIN
®
COMMUNICATIONS SYSTEM
ATTENDANT’S GUIDE:
MODELS 1030 AND 3070
WITH FEATURE MODULE 5

Copyright © 1986 by AT&T
Printed in U.S.A.
MERLIN is a registered trademark of AT&T.
Issue 1
May 1986

Key to Symbols
This guide uses the following symbols to illustrate how to use your MERLIN system attendant console.
After you are familiar with your console, the symbols should serve as quick reminders.
Lift your handset.
Hang up your
handset.
Don’t lift your
handset.
Dial a number.
(This can be an out-
side number, an in-
tercom number, or a
PBX/Centrex feature
code.)
Touch a button.
(The symbols for but-
tons are shaded and
labeled to look like
the buttons on your
console.)
Console with
Attendant Intercom
Selector Touch an Auto
Intercom button.
Console for small
systems and
economy console
Touch a Shift button.
(Console with Atten-
dant Intercom Selector
only. Select the button
controlling the group
that includes the inter-
com number you
want.)
Each symbol represents one action. A sequence of two or more symbols illustrates an entire procedure. For example,
means touch Conference, touch a line button, and dial an outside number.
The “Attendant’s Quick Reference,” pages 56-61, is a brief guide to using features.
3

Table of Contents
Page
Key to Symbols
Getting Started
Your Console
Attendant Console for Small Systems
Attendant Console with Attendant Intercom
Selector for Large Systems
Economy Console for Large Systems
Programming Custom Features
Auto Intercom Buttons
Programming Auto Intercom Buttons
Shift Buttons (Console with Attendant Intercom
Selector only)
Line Buttons
Answering Calls
Answering While on a Call—The Hold Feature
Programmable Line Ringing
Voice Announcement Disable
Covering Calls
Call Coverage
Coverage Inhibit
Automatic Answering
Auto Answer-All
Auto Answer-Intercom
Paging
Loudspeaker Page
Programming Loudspeaker Page Buttons
Group Page
Programming Group Page Buttons
Group Call Distribution
Group Call Distribution (Intercom)
Group Call Distribution (Outside Lines)
Programming Group Call Distribution Buttons
3
6
6
8
9
10
11
11
12
12
13
14
14
15
15
16
16
17
18
18
18
19
19
19
20
20
21
21
22
22
Transferring and Screening Calls
Without Auto Intercom Buttons
Transfer without Voice Announcement
Transfer with Voice Announcement
Screening Calls
With One-Touch Transfer
Transfer without Voice Announcement
Transfer with Voice Announcement
Screening Calls
With One-Touch Hold with Call Announcement
Screening Calls
Transfer without Voice Announcement
Transfer Return Identification
Call Park with Loudspeaker Page
Programming a Call Park Button
Turning On Message Lights
Console for a Small System or Economy Console
Console with Attendant Intercom Selector
Notify
Notify Send
Notify Receive
Placing Calls
Intercom Calls with Voice Announcement
Intercom Calls with Ringing Signal
Outside Calls
Button Access and Dial Access to Line Pools
Automatic Route Selection
Line Request
Automatic Line Selection
Outside Auto Dial
Special Characters in Outside Auto Dial
System Speed Dial
With System Speed Dial Code on a Button
23
23
23
23
24
25
25
25
26
27
27
27
28
29
29
30
30
31
32
32
32
33
33
33
34
34
35
35
36
37
37
38
38
4

Setting Up Conference Calls
With the Person Connected
With the Person on Hold
Connecting Outside Callers to Outside Lines
Using PBX, Centrex, or Custom Calling Features
Other Useful Features
Using the Speaker
On-Hook Dialing
Monitor-on-Hold
Group Listening
Headset Adapter
Personalized Ringing
Enhanced Night Service
Enhanced Night Service without Outward
Restriction
Enhanced Night Service with Outward Restriction
Call Pickup
Programming a Call Pickup Button
Line Pickup
Using a Single Line Pickup Button
Using Buttons Programmed to Pick Up Specific
Lines
Using a Dial Code
Last Number Redial
Saved Number Redial
Privacy
Do Not Disturb
Manual Signaling
Touch-Tone Enable
Account Number Entry (only for use with SMDR)
39
39
39
40
41
42
42
42
42
42
43
43
44
44
45
46
46
46
47
47
47
47
48
48
49
49
50
50
Simultaneous Voice and Data Calls
Feature Programming Chart
Attendant’s Quick Reference
Use the Shift Buttons
Transfer a Call
Screen a Call
Park a Call to Page Someone
Page Someone through a Loudspeaker
Page a Group of Voice Terminals
Inform Someone That You Took a Message
Announce a Short Message through a Voice Terminal
Speaker
Place a Ringing Intercom Call
Cover Calls for Others
Establish a Conference Call
Enter an Account Number for a Call
Make a Voice Call and a Data Call Simultaneously
Index
51
52
56
56
56
57
58
58
58
59
59
59
60
60
60
61
62
5

Getting Started
With your MERLIN® system attendant console, you can handle calls in
your office efficiently and program many convenient features. This atten-
dant’s guide contains the information you need to use your console to best
advantage. Keep the guide handy for quick reference.
YOUR CONSOLE
You may have one of the following consoles: an attendant console for
a small system, an attendant console with attached Attendant Intercom
Selector for a large system, or an economy attendant console for a large
system.
For small systems, that is, for systems with eight or fewer lines and 20 or
fewer voice terminals, you use the following attendant console:
Attendant Console for Small Systems
The console for small systems is a 34-button deluxe voice terminal.
It is suitable as the console for a small system because it has enough
buttons to show the status of each line and each voice terminal in the
system. The system assigns lines and intercom numbers to buttons
automatically.
For large systems, that is, for systems with more than eight lines or more
than 20 voice terminals, you use either of the two available consoles
described below.
Attendant Console with Attendant Intercom Selector for
Large Systems
The larger of the two consoles available for a large system is a
34-button deluxe voice terminal with an attached Attendant Intercom
Selector. It is suitable as a console for a large system because up to
70 voice terminals can be represented using the Auto Intercom but-
tons on the Attendant Intercom Selector. This leaves all 30 buttons
on the console available to show the status of each line in the system.
On this console, all lines and intercom numbers are assigned to but-
tons automatically when the system is activated.
6

Economy Console for Large Systems
The economy console is a 34-button deluxe voice terminal without
an Attendant Intercom Selector. If you don’t need the extra capacity
or convenience provided by the Attendant Intercom Selector, the
economy attendant console is suitable for a large system. This con-
sole is also suitable for use as a backup console when there are
several attendants handling calls. On an economy console, all lines
are assigned to buttons automatically. The unassigned program-
mable buttons can serve as Auto Intercom buttons or feature buttons.
For systems whose total number of lines and voice terminals is less
than or equal to 30, the economy console provides enough buttons
for both lines and voice terminals. If there are more voice terminals
than buttons available, you can use the dial pad for access to those
voice terminals,
Familiarize yourself with your console and its capabilities by referring to
the appropriate illustration on pages 8 through 10. Explanations of some
essential features for handling calls and customizing your console follow
the illustrations.
7

Attendant Console
for Small Systems*
Use line buttons to place
and receive outside calls.
Touch Intercom-Voice and
Intercom-Ring to contact
others in your MERLIN
system.
Slide the T/P switch to test or
program your console.
Use Conference, Drop,
Transfer, and Hold to han-
dle calls efficiently.
Use the volume control to
adjust the speaker and
ringer.
Use Auto Intercom buttons
to transfer calls quickly and
contact and send messages
to people in your system.
Program custom features on
buttons not used for Auto
Intercom.
Check the green light by the
Message button to see if
you have a message
waiting. Also, use Message
(in program mode) to set
your voice terminal for mak-
ing data calls and voice calls
simultaneously.
Touch Night Service to turn
Enhanced Night Service op-
tions on and off.
Touch Send Message to
turn on the Message light at
another voice terminal.
Touch Speaker for on-hook
dialing, group listening, and
on-hook monitoring when
you are put on hold.
Touch Recall to disconnect
calls without hanging up
your handset.
* Systems with 8 or fewer lines and 20 or fewer voice terminals.
8

Attendant Console with Attendant Intercom
Selector for Large Systems*
The attendant console with Attendant Intercom Selector provides the same features as the console for small systems
pictured on the preceding page but has more line and Auto Intercom buttons.
* Systems with more than 8 lines or more than 20 voice terminals.
Use line buttons to place
and receive outside calls.
Program a custom feature
on any button you don’t
need for a line.
Use Auto Intercom buttons
to contact everyone in your
system and transfer calls
quickly. Each button can
represent three intercom
numbers. Touch a Shift but-
ton to select the color band
of the intercom number you
want.
Touch a Shift button to select
the blue, white, or gray band
on an Auto Intercom button.
Use Message Status with
the Shift buttons to see
which voice terminals have
Message lights turned on.
Use these numbers to find
the horizontal row for each
intercom number. The 0 in-
dicates the row for intercom
numbers whose second
digit is 0 (10, 20, 30, 40, etc.).
The 1 indicates intercom
numbers ending in 1 (11, 21,
31, etc.), and so on.
9