AudioCodes 310HD Use and care manual

AudioCodes 300HD Series of High Definition IP Phones
HD VoIP 310HD IP Phone
Administrator’s Manual
310HD IP Phone
Version 1.4.0

Administrator's Manual Contents
Version 1.4 3 July 2010
Table of Contents
1Introduction .................................................................................................................9
2LCD-Based Management ..........................................................................................11
2.1Accessing the Administration Submenus ........................................................................11
2.2Configuring Network Settings ..........................................................................................12
2.3Configuring SIP Accounts
................................................................................................13
2.4Restoring Defaults ...........................................................................................................14
2.5Restarting Phone
.............................................................................................................15
2.6Viewing Network Status
...................................................................................................15
2.7Viewing Phone Model and Firmware Version..................................................................16
3Web-based Management ..........................................................................................17
3.1Accessing the Web Interface ...........................................................................................17
3.2Getting Started with the Web
...........................................................................................18
3.3Quick Setup .....................................................................................................................19
3.4Changing LCD Display Language ...................................................................................20
3.5Defining Speed Dials .......................................................................................................20
3.6Regional Call Progress Tones and Ring Tones...............................................................22
3.6.1Selecting the Region for Call Progress Tones...................................................................22
3.6.2Uploading Ring Tones .......................................................................................................23
3.7Configuring LAN Interface ...............................................................................................24
3.8VoIP Settings
...................................................................................................................25
3.8.1Configuring Signaling Protocol ..........................................................................................25
3.8.2Configuring Dialing.............................................................................................................28
3.8.3Configuring Media Streaming ............................................................................................30
3.8.4Configuring Voice...............................................................................................................31
3.8.5Configuring Line.................................................................................................................32
3.8.6Configuring Services..........................................................................................................33
3.8.7Configuring Volume ...........................................................................................................35
3.9Configuring Date and Time..............................................................................................37
3.10Firmware and Configuration Management ......................................................................38
3.10.1Configuring Automatic Update of Firmware and Configuration File ..................................38
3.10.2Updating (Manually) Configuration File .............................................................................40
3.10.3Recovering Firmware.........................................................................................................41
3.11Changing Login Username and Password ......................................................................42
3.12Restoring Phone Defaults
................................................................................................43
3.13Restarting Phone
.............................................................................................................43
3.14Configuring TR-069 Remote Management......................................................................44
3.15Viewing Status Information
..............................................................................................45
3.15.1Viewing LAN Information ...................................................................................................45
3.15.2Viewing Call History...........................................................................................................46
3.15.3Viewing Phone’s Version Number .....................................................................................46
3.16Diagnostics ......................................................................................................................47
3.16.1Configuring System Logging..............................................................................................47
3.16.2Configuring Packet Recording ...........................................................................................48
4Configuration File Parameters .................................................................................49
4.1Overview..........................................................................................................................49
4.1.1File Syntax .........................................................................................................................49
4.1.2Linking Additional Files using “Include” .............................................................................49

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4.2Configuration File Parameters .........................................................................................51
4.2.1System Parameters ...........................................................................................................51
4.2.2Network Parameters ..........................................................................................................54
4.2.3Provisioning Parameters....................................................................................................56
4.2.4TR-069 Management Parameters .....................................................................................59
4.2.5VoIP Parameters................................................................................................................60
4.2.5.1Line Parameters .................................................................................................60
4.2.5.2Gain Parameters ................................................................................................61
4.2.5.3Codec Parameters..............................................................................................64
4.2.5.4Media Streaming Parameters.............................................................................65
4.2.5.5Dialing Parameters.............................................................................................66
4.2.5.6SIP Signaling Parameters ..................................................................................67
4.2.5.7Voice...................................................................................................................74
4.2.5.8Supplementary Services Parameters.................................................................74
4.2.6Regional Settings Parameters ...........................................................................................76
4.2.7Packet Recording (Debugging) Parameters......................................................................78
4.2.8LCD Display Parameters ...................................................................................................78
4.3Creating a Corporate Directory File .................................................................................79
4.4Creating a Speed Dial File
...............................................................................................80
5Built-in Test Plan .......................................................................................................81
5.1Test Preparation ..............................................................................................................81
5.2Keypad Test.....................................................................................................................82
5.3LED Test
..........................................................................................................................82
5.4Handset Test ...................................................................................................................83
5.5Headset Test ...................................................................................................................84
5.6Speaker Test ...................................................................................................................85
5.7MAC Address and Serial Number Verification Test.........................................................86
6Specifications ............................................................................................................87

Administrator's Manual Contents
Version 1.4 5 July 2010
List of Figures
Figure 3-1: Web Login Window ........................................................................................................................17
Figure 3-2: Web Interface Areas ......................................................................................................................18
Figure 3-3: Quick Setup Page ..........................................................................................................................19
Figure 3-4: Language Page..............................................................................................................................20
Figure 3-5: Speed Dial Page ............................................................................................................................20
Figure 3-6: Tones Page....................................................................................................................................22
Figure 3-7: Tones Page....................................................................................................................................23
Figure 3-8: LAN Settings Page.........................................................................................................................24
Figure 3-9: Signaling Protocol Page.................................................................................................................25
Figure 3-10: Dialing Page.................................................................................................................................28
Figure 3-11: Media Streaming Page.................................................................................................................30
Figure 3-12: Voice Page...................................................................................................................................31
Figure 3-13: Voice Page...................................................................................................................................32
Figure 3-14: Services Page ..............................................................................................................................33
Figure 3-15: Volume Settings Page..................................................................................................................35
Figure 3-16: Date and Time Page ....................................................................................................................37
Figure 3-17: Automatic Update Page ...............................................................................................................39
Figure 3-18: Configuration File Page................................................................................................................40
Figure 3-19: Load new Configuration File ........................................................................................................40
Figure 3-20: System Authorization Page..........................................................................................................42
Figure 3-21: Restore Defaults Page .................................................................................................................43
Figure 3-22: Submit Confirmation Box .............................................................................................................43
Figure 3-23: Restart System Page ...................................................................................................................43
Figure 3-24: Confirmation Box..........................................................................................................................43
Figure 3-25: TR-069 Page................................................................................................................................44
Figure 3-26: Network Status Page ...................................................................................................................45
Figure 3-27: Call History Page .........................................................................................................................46
Figure 3-28: System Information Page.............................................................................................................46
Figure 3-29: System Logging Page ..................................................................................................................47
Figure 3-30: Recording Page ...........................................................................................................................48
Figure 5-1: Testing Keypad ..............................................................................................................................82
Figure 5-2: Testing Keypad – Characters Disappear .......................................................................................82
Figure 5-3: Successful Completion of Keypad Test .........................................................................................82
Figure 5-4: Off hook Handset Test ...................................................................................................................83
Figure 5-5: Recording Test...............................................................................................................................83
Figure 5-6: Playing Test....................................................................................................................................83
Figure 5-7: Headset Test..................................................................................................................................84
Figure 5-8: Headset Recording Test ................................................................................................................84
Figure 5-9: Headset Playing Test .....................................................................................................................84
Figure 5-10: Speaker Test................................................................................................................................85
Figure 5-11: Speaker Recording Test ..............................................................................................................85
Figure 5-12: Speaker Playing Test ...................................................................................................................85
Figure 5-13: MAC Address and Serial Number................................................................................................86

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Administrator's Manual 6 Document #: LTRT-09905
List of Tables
Table 3-1: Language Parameter Description ...................................................................................................20
Table 3-2: Region CPT Parameter Description................................................................................................22
Table 3-3: Ring Tone Parameter Description...................................................................................................23
Table 3-4: LAN Parameters Description...........................................................................................................24
Table 3-5: SIP Parameters Description ............................................................................................................26
Table 3-6: Dialing Parameters Description.......................................................................................................28
Table 3-7: Media Streaming Parameters Description ......................................................................................30
Table 3-8: Voice Parameters Description.........................................................................................................31
Table 3-9: Line Parameters Description ...........................................................................................................32
Table 3-10: Supplementary Services Parameters Description ........................................................................34
Table 3-11: Volume Parameters Description ...................................................................................................35
Table 3-12: Date and Time Parameters Description ........................................................................................37
Table 3-13: Automatic Provisioning Parameters Description...........................................................................39
Table 3-14: Login Username and Password Parameters Description .............................................................42
Table 3-15: TR-069 Parameters Description....................................................................................................44
Table 3-16: System Logging Parameters Description......................................................................................47
Table 3-17: Packet Recording Parameters Description ...................................................................................48
Table 4-1: System Configuration File Parameters ...........................................................................................51
Table 4-2: Network Configuration File Parameters ..........................................................................................54
Table 4-3: Provisioning Configuration File Parameters....................................................................................56
Table 4-4: TR-069 Management Configuration File Parameters .....................................................................59
Table 4-5: Line Configuration File Parameters.................................................................................................60
Table 4-6: Gain Configuration File Parameters................................................................................................61
Table 4-7: Codec Configuration File Parameters .............................................................................................64
Table 4-8: Media Streaming Configuration File Parameters ............................................................................65
Table 4-9: Dialing Configuration File Parameters ............................................................................................66
Table 4-10: SIP Configuration File Parameters................................................................................................67
Table 4-11: Voice Configuration File Parameters ............................................................................................74
Table 4-12: Supplementary Services Configuration File Parameters ..............................................................74
Table 4-13: Regional Configuration File Parameters .......................................................................................76
Table 4-14: Packet Recording (Debugging) Configuration File Parameters ....................................................78
Table 4-15: LCD Display Configuration File Parameters .................................................................................78
Table 6-1: 310HD IP Phone Specifications ......................................................................................................87

Administrator's Manual Notices
Version 1.4 7 July 2010
Notice
This manual provides the system administrator a description for setting up and configuring the 310HD
IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2010 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: July-27-2010
Trademarks
AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds
Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions
Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s
Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are provided by AudioCodes’ Distributors, Partners, and
Resellers from whom the product was purchased. For Customer support for products purchased
directly from AudioCodes, contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used, and only Industry
standard terms are used throughout this manual. The symbol 0x indicates hexadecimal notation.

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Administrator's Manual 8 Document #: LTRT-09905
Related Documentation
Document Name
300HD IP Phone Release Notes
310HD IP Phone Quick Guide
310HD IP Phone User’s Manual
Regulatory Information
The Compliancy and Regulatory Information can be viewed at
http://www.audiocodes.com/library.

Administrator's Manual 1. Introduction
Version 1.4 9 July 2010
1 Introduction
This manual is intended for the system administrator who is responsible for setting up and
configuring the 310HD IP phone.
AudioCodes 310HD IP Phone is based on AudioCodes proprietary High Definition (HD) voice
technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The
310HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
The 310HD IP Phone offers a wide variety of management and configuration tools:
Phone’s LCD display user interface - easy-to-use, menu-driven display screen, providing
basic phone configuration and status capabilities
Embedded Web server - provides a user-friendly Web interface that runs on a Web browser
(Microsoft® Internet Explorer is the recommended browser).
Configuration file - text-based file (created using any plain text editor such as Microsoft’s
Notepad) containing configuration parameters and which is loaded to the phone using the
Web interface or a TFTP, FTP, HTTP or HTTPS server.
TR-069 for remote configuration and management
CLI over Telnet
For a detailed description on hardware installation and for operating the phone’s call features,
refer to the User’s Manual.

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Administrator's Manual 10 Document #: LTRT-09905
Reader’s Notes

Administrator's Manual 2. LCD-Based Management
Version 1.4 11 July 2010
2 LCD-Based Management
The IP phone provides a liquid crystal display (LCD) based screen, offering an intuitive, menu-
driven interface for configuring the phone.
This chapter provides step-by-step procedures for configuring the following administration
settings using the phone’s LCD interface:
Network settings (refer to Section 2.2 on page 12)
SIP accounts (refer to Section 2.3 on page 13)
Restoring factory defaults (refer to Section 2.4 on page 14)
Restarting the phone (refer to Section 2.5 on page 15)
These administration tasks are performed in the phone’s Administration menu (refer to Section
2.1).
This chapter also describes how to view the phone’s current network settings (refer to Section 2.6
on page15)and firmware version (refer to Section 2.7 on page 16).
2.1 Accessing the Administration Submenus
The submenus of the Administration menu are password protected. When attempting to access
a submenu, the phone prompts you to enter the access password.
¾To access the Administration menu:
1. In idle display, press the MENU key; the menu list is displayed:
2. Select the required Administration submenu (using the and Navigation keys), and
then press the ENTER key; the Administration submenus are displayed.
3. Select a submenu; you are prompted for a password:
4. Enter the password, and then press the ENTER key.
Notes:
•The default password is “1234”. To change the login password, use the
phone’s Web interface (refer to Section 3.11 on page 42).
•Once you have entered the password, the access session is applied to all
the submenus.

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2.2 Configuring Network Settings
The phone’s LAN connection interface can be manually defined (static IP address) or
automatically configured using a DHCP server from where the LAN IP address is obtained.
¾To configure the phone’s LAN connection type:
1. Access the Network Settings screen (MENU key > Administration menu > Network
Settings).
The following screen appears:
2. Choose one of the following IP addressing schemes (using the and Navigation keys):
•Static IP
•Automatic IP
3. Press the ENTER key. If you selected Static IP, then continue with Step 4; otherwise, skip to
Step 5.
4. If you selected the Static IP option, the following screen appears:
a. Select the required network parameter (IP Address, Netmask, Gateway, Primary
DNS, and/or Secondary DNS).
b. Press the ENTER key; the screen prompts you to enter the IP address of the selected
network parameter (e.g., static IP address below):
c. Press the ENTER key; the IP address is applied
d. Repeat steps 4.a through 4.c for each required network parameter.

Administrator's Manual 2. LCD-Based Management
Version 1.4 13 July 2010
5. Press the left Navigation key until you are prompted to save settings, as shown below:
6. Select the Yes option (using the and Navigation keys), and then press the ENTER
key; the network settings are saved.
2.3 Configuring SIP Accounts
The SIP Accounts submenu allows you to configure parameters related to the phone’s SIP
account.
¾To configure the phone’s SIP account:
1. Access the SIP Accounts screen (MENU key > Administration menu > SIP Accounts).
The following screen appears:
2. Define the SIP proxy IP address:
a. Select the SIP Proxy Addr. option (using the and Navigation keys), and then
press the ENTER key: the following screen appears:
b. Select one of the following options (using the and Navigation keys):
♦Disable: disables SIP proxy
♦Enable: enables SIP proxy
An asterisk appears alongside the selected option.

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c. Press the ENTER key; you are prompted to enter the IP address:
d. Enter the IP address, and then press the ENTER key; you are returned to the SIP
Accounts options.
3. Define the remaining SIP proxy parameters, by selecting (using the and Navigation
keys) the required parameter:
•User ID
•Display Name: caller ID
•Auth Name: authentication name
•Auth Password: authentication password
For each parameter, once you have entered the required value, press the ENTER key.
4. Select the Save option (using the and Navigation keys), and then press the ENTER
key; your Sip account settings are saved.
2.4 Restoring Defaults
The procedure below describes how to restore the phone to factory defaults.
¾To restore the phone to default settings:
1. Select the Restore Defaults submenu (MENU key > Administration menu > Restore
Defaults):
A confirmation message appears, prompting you to confirm factory reset:
2. Select the Yes option (using the and Navigation keys), and then press the ENTER
key; the phone is restored to factory defaults.

Administrator's Manual 2. LCD-Based Management
Version 1.4 15 July 2010
2.5 Restarting Phone
The procedure below describes how to restart the phone.
¾To restart the phone:
1. Select the Restart submenu (MENU key > Administration menu > Restart):
A confirmation message appears, prompting you to confirm phone reset:
2. Select the Yes option (using the and Navigation keys), and then press the ENTER
key; the phone resets.
2.6 Viewing Network Status
You can view the phone’s network parameters. These include the following:
IP address
Subnet mask
Default gateway
Primary and secondary DNS addresses
MAC address
¾To view the phone’s network status:
1. From the idle screen, press the MENU key, select the Status menu, and then the Network
Status submenu.
The following screen appears:
2. Scroll through the list (using the and Navigation keys) to view the required network
parameters.

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2.7 Viewing Phone Model and Firmware Version
You can view the phone’s model number and software (firmware) version.
¾To view the phone’s model and firmware version:
1. From the idle screen, press the MENU key, select the Status menu, and then the Network
Versions submenu.
The following screen appears:
2. Press the ENTER key; the phone’s model and firmware version is displayed.

Administrator's Manual 3. Web-based Management
Version 1.4 17 July 2010
3 Web-based Management
This chapter describes the phone’s embedded Web server interface for configuring the phone.
Note: Where Web parameters can also be configured using the Configuration file, a
table is provided listing the corresponding Configuration file parameter. In such
cases, the description of the parameter (Web and Configuration file parameters)
appears only in the Chapter on Configuration file parameters (see Chapter 4).
3.1 Accessing the Web Interface
You can use any standard Web browser (such as Microsoft Internet Explorer) to access the
phone’s Web interface. The IP address used for accessing the Web interface is the phone’s IP
address, received from a DHCP server or manually configured (static IP address).
¾To access the phone’s Web interface:
1. Connect the LAN port of your phone to the IP network (using the Cable or ADSL modem
from your Internet Service Provider).
2. Determine the phone’s IP address obtained from the DHCP server, using the phone’s LCD
screen as described in Section 2.1 on page 11 (in the ‘IP Address’ field).
3. Open a Web browser, and then in the URL address field, enter the phone’s IP address (for
example, http://192.168.1.2:8000 or https://192.168.1.2), as displayed below:
The Web login window appears:
Figure 3-1: Web Login Window
4. Alternatively, if your DHCP and DNS servers are synchronized you can access the phone
Web browser by using the following method:
http://310hd-<MAC Address>.<Domain Name>
(e.g. http://310hd-001122334455.corp.YourCompany.com)

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Administrator's Manual 18 Document #: LTRT-09905
5. Enter the User name and Password, and then click OK.
Note: The administrator’s default login user name and password are “admin” and
“1234” respectively. To change the login credentials, refer to Section 3.11 on
page 42.
3.2 Getting Started with the Web
The areas of the Web interface are shown below:
Figure 3-2: Web Interface Areas
The Web interface is composed of the following main areas:
Toolbar: displays AudioCodes logo and provides the following buttons:
•Home: opens the Home page
•Log off: closes the Web interface
Navigation bar: provides tabs for accessing the configuration menus:
•Configuration: provides menus for configuring the phone.
•Management: provides menus for various management tasks such as firmware
upgrade and changing the login username and password.
•Status & Diagnostics: provides menus for displaying information on the status of the
phone, such as call history.
Navigation tree: tree-like, hierarchical structure of menus pertaining to the selected tab on
the Navigation bar.
Configuration pane: displays the configuration parameters pertaining to a selected menu in
the Navigation tree.

Administrator's Manual 3. Web-based Management
Version 1.4 19 July 2010
3.3 Quick Setup
The Web interface allows you to quickly configure the main parameters required for basic phone
functioning. This is provided by the ‘Quick Setup’ page, as described below.
¾To quickly setup your phone:
1. Access the ‘Quick Setup’ page (Configuration tab > Quick Setup menu > Quick Setup).
Figure 3-3: Quick Setup Page
2. For a description of the parameters on this page, refer to the following:
•Parameters under the LAN Setup group, refer to Section 3.7 on page 24.
•Parameters under the SIP Proxy and Registrar group, refer to Section 3.8.1 on page
25
•Parameters under the Line Settings group, refer to Section 3.8.5 on page 32

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3.4 Changing LCD Display Language
You can choose your preferred language for the LCD display.
¾To choose a language:
1. Access the ‘Language’ page (Configuration tab > Personal Settings menu > Language).
Figure 3-4: Language Page
2. Select the language according to the parameter in the table below, and then click Submit;
the phone reboots and changes the LCD display language accordingly.
Table 3-1: Language Parameter Description
Web Parameter Configuration File Parameter Description
Phone Display Language personal_settings/language Refer to Section 4.2.8
3.5 Defining Speed Dials
You can add up to 10 speed dials to your phone.
Note: The phone’s speed dials can also be defined in a simple text-based editor,
placed on a server (e.g., HTTP or FTP/TFTP), and then uploaded to the phone
using a configuration file. For a detailed description, refer to Section 4.3.
¾To add a speed dial:
1. Access the ‘Speed Dial’ page (Configuration tab > Personal Settings menu > Speed Dial).
Figure 3-5: Speed Dial Page
2. In the ‘Number’ field corresponding to the phone’s Speed Dial key (in the ‘Button’ column),
enter the speed dial number to which you want to assign the Speed Dial key.
3. Click Submit.