AudioCodes 430HD User manual

AudioCodes 400HD Series of High Definition IP Phones
HD VoIP 430HD and 440HD IP Phones
User’s Manual
430HD and 440HD IP Phones for Microsoft®Skype™for Business
Version 3.0

User's Manual Contents
Version 3.0 3 430HD and 440HD IP Phone
Table of Contents
1Introducing the 430HD and 440HD IP Phone ..........................................................11
1.1 About AudioCodes' Series of High Definition IP Phones.................................................11
1.2 Cutting Edge Voice Quality & HD VoIP ...........................................................................11
2Setting up the Phone.................................................................................................13
2.1 Unpacking........................................................................................................................13
2.2 Device Description...........................................................................................................13
2.2.1 Front View..........................................................................................................................13
2.2.2 Rear View ..........................................................................................................................15
2.3 Cabling.............................................................................................................................16
2.4 Mounting the Phone.........................................................................................................17
2.4.1 Desktop Mounting..............................................................................................................17
2.4.1.1 Routing the Handset Cable ................................................................................17
2.4.2 Wall Mounting ....................................................................................................................17
3Getting Started...........................................................................................................19
3.1 Getting Acquainted with the LCD.....................................................................................19
3.2 Softkeys ...........................................................................................................................20
3.3 Navigating the Phone Menu ............................................................................................21
3.4 Selecting an Alphanumerical Mode .................................................................................22
3.5 Signing In.........................................................................................................................24
3.6 Online Sign-in through Microsoft's Cloud PBX ................................................................26
3.7 Signing Out ......................................................................................................................26
3.7.1 Signing out if the 'Sign out' Softkey is Removed from the LCD.........................................27
3.8 Displayed Messages........................................................................................................30
4Unlocking a Locked Phone.......................................................................................31
5Customizing Your Phone..........................................................................................33
5.1 Changing the LCD Language ..........................................................................................33
5.2 Selecting Ring Tone ........................................................................................................34
5.3 Enabling Call Waiting.......................................................................................................35
5.4 Managing Simultaneous Incoming Calls..........................................................................35
5.4.1 Configuring Busy on Busy .................................................................................................36
5.5 Setting Date and Time .....................................................................................................37
5.6 Changing LCD Contrast Level .........................................................................................39
5.7 Defining BLF LCD Contrast .............................................................................................40
5.8 Defining LCD Backlight Timeout......................................................................................41
5.9 Selecting an Answering Device .......................................................................................42
5.10 Defining Location .............................................................................................................43
5.11 Defining an Outbound Proxy............................................................................................44
5.12 Adjusting Volume.............................................................................................................45
5.12.1 Adjusting Ring Volume ......................................................................................................45
5.12.2 Adjusting Tones Volume....................................................................................................45
5.12.3 Adjusting Handset Volume ................................................................................................45
5.12.4 Adjusting Speaker Volume ................................................................................................46
5.12.5 Adjusting Headset Volume ................................................................................................46
5.13 Defining Call Forwarding .................................................................................................47
5.14 Managing Phone Directories ...........................................................................................48
5.14.1 Accessing Directories ........................................................................................................48
5.14.2 Adding a Contact to the Personal Directory ......................................................................49
5.14.3 Editing Contact Information in the Personal Directory.......................................................50

430HD and 440HD IP Phone
User's Manual 4 Document #: LTRT-11938
5.14.4 Deleting a Contact from the Personal Directory ................................................................51
5.14.5 Searching for a Contact in a Directory...............................................................................52
5.15 Searching for a Contact in the Corporate Directory using T9 ..........................................53
5.15.1 Changing from T9 to A/a/1.................................................................................................53
5.16 Defining Function Keys as Speed Dials...........................................................................54
5.16.1 Editing a Speed Dial ..........................................................................................................55
5.16.2 Deleting the Speed Dial .....................................................................................................55
5.17 Defining Function Keys as Paging Dials..........................................................................57
5.18 Defining Programmable Keys as Speed Dials.................................................................59
5.18.1 Deleting the Speed Dial .....................................................................................................60
5.19 Defining Programmable Keys as Paging Dials ................................................................61
5.20 Defining Programmable Keys as Key Events ..................................................................63
5.20.1 Defining Programmable Key #6 as a VocaNOM Speed Dial ............................................64
5.20.2 Deleting a Key Event .........................................................................................................65
5.21 Changing your Presence Status ......................................................................................66
5.22 Viewing Microsoft Exchange Calendar in the Phone LCD...............................................67
5.23 Receiving Meeting Reminders.........................................................................................68
6Performing Basic Operations...................................................................................69
6.1 Using Audio Devices........................................................................................................69
6.2 Making Calls ....................................................................................................................69
6.2.1 Dialing ................................................................................................................................69
6.2.2 Redialing ............................................................................................................................70
6.2.3 Dialing a Missed Call .........................................................................................................71
6.3 Answering Calls ...............................................................................................................72
6.4 Rejecting Incoming Calls .................................................................................................73
6.5 Silencing Incoming Calls..................................................................................................74
6.6 Ending an Established Call..............................................................................................74
6.7 Viewing Missed, Received and Dialed Calls....................................................................75
6.8 Paging..............................................................................................................................77
6.8.1 Performing Outgoing Paging Calls ....................................................................................77
6.8.2 Receiving Incoming Paging Calls ......................................................................................77
7Performing Advanced Operations ...........................................................................79
7.1 Answering Waiting Calls ..................................................................................................79
7.2 Placing Calls On Hold......................................................................................................80
7.3 Handling Multiple Incoming Calls.....................................................................................80
7.4 Calling a Contact from 'Favorities' ...................................................................................81
7.5 Using a Speed Dial to Call...............................................................................................82
7.6 Transferring Calls ............................................................................................................83
7.6.1 Performing a Blind Transfer...............................................................................................83
7.6.2 Performing a Consultative Transfer...................................................................................84
7.6.3 Performing a Semi-Consultative Transfer..........................................................................85
7.6.4 Merging Calls .....................................................................................................................86
7.7 Parking a Call ..................................................................................................................87
7.8 Configuring Group Call Pickup (GCP) .............................................................................87
7.9 Initiating a Multi-Party Skype for Business Remote Conference .....................................88
7.10 Muting Calls .....................................................................................................................91
7.1 Setting up Better Together over Ethernet ........................................................................92
7.1.1 Installing the BToE PC/Laptop Application........................................................................92
7.1.2 Making Sure BToE is Correctly Installed .........................................................................100
7.1.3 Configuring the BToE TCP Port.......................................................................................100
7.1.4 Enabling BToE for Online Users......................................................................................101
7.1.5 Automatically Pairing the BToE PC/Laptop Application with the IP Phone.....................101

User's Manual Contents
Version 3.0 5 430HD and 440HD IP Phone
7.1.6 Manually Pairing the BToE PC/Laptop Application with the IP Phone............................102
7.1.6.1 Manually Generating a Pair Code ....................................................................102
7.1.6.2 Manually Connecting the IP Phone with the BToE PC/Laptop Application......102
7.1.6.3 Connecting the Skype for Business Client with the IP Phone..........................106
7.1.7 Making Sure IP Phone/ Skype for Business Client are Paired........................................106
7.1.7.1 Making Sure Skype for Business Client is Paired............................................106
7.1.7.2 Making Sure the IP Phone is Paired ................................................................107
7.2 Using BToE Functions ...................................................................................................108
7.2.1 Signing in to the Phone from the Skype for Business Client ...........................................108
7.2.2 Making a Call (Click-to-Dial) ............................................................................................109
7.2.3 Answering a Call..............................................................................................................109
7.2.4 Establishing a Unified Communications Call Conference ...............................................111
7.2.5 Transferring a Call ...........................................................................................................113
7.2.6 Switching the Primary Audio Device................................................................................113
7.2.7 Routing Voice from a Video Call to the Phone ................................................................115
7.3 Using the Boss Admin Feature ......................................................................................116
7.3.1 Viewing who the Admins are on the Boss' Phone ...........................................................116
7.3.2 Viewing who the Bosses are on the Admin's Phone .......................................................117
7.3.3 Viewing Bosses and Admins ...........................................................................................118
7.3.4 Handling an Incoming Call for the Boss...........................................................................118
7.3.5 Calling on Behalf of the Boss...........................................................................................118
7.3.5.1 Using Boss' Line Key........................................................................................119
7.3.5.2 Keying in the Destination Phone Number ........................................................120
7.3.5.3 Pressing the CONTACTS Key .........................................................................121
7.3.6 Answering a Call on Boss' Phone....................................................................................121
7.3.7 Redirecting an Established Call to Boss' Voicemail ........................................................122
7.3.8 Redirecting an Incoming Call to Boss' Voicemail ............................................................122
7.3.9 Admin Handing Off a Call to Boss ...................................................................................123
7.3.10 Boss Handing Off a Call to Admin ...................................................................................123
7.3.11 Boss Monitoring Admins, Seizing a Call Put on Hold by an Admin.................................124
7.3.12 Admin Picks up a Call from Boss.....................................................................................124
7.3.13 Admin 1 Picks up a Call from Admin 2 ............................................................................124
7.3.14 Admin's Phone Notifies Recipient that Admin's Call is on Behalf of Admin's Boss.........125
7.3.15 Admin Calling Boss, Admin Calling a Recipient on Behalf of Boss.................................125
7.4 Viewing and Playing Voicemail Messages ....................................................................126
7.4.1 Sending an Incoming Call Directly to Voicemail..............................................................127
8Managing Calls on 2+ Phones with a Delegated Line, Using Sidecars...............129
9Troubleshooting ......................................................................................................133
9.1 Uploading Logs to MS Server for Support Purposes.....................................................133