Cisco 7931G - Unified IP Phone VoIP User manual

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Cisco Unified IP Phone 7931G
Phone Guide for
Cisco Unified Communications
Manager 7. 0
(SCCP and SIP)

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registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
© 2008 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
7931G for Cisco Unified
Communications
Manager 7.0
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
Clear Delete records or settings
Close Close the current window
Confrn Create a conference call
ConfList View conference participants
Delete Remove characters to the right of
the cursor when using EditDial
Details Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
iDivert Divert or redirect a call to a voice
message system
DND Turn on/off Do Not Disturb
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
CFwdALL Setup/cancel call forwarding
GPickUp Answer a call that is ringing in
another group or on another line
Links View related Help topics
Main Display the Help main menu
Common Phone Tasks
View online help
on phone
Press ( ) > .
Place a call Press and enter a
number.
Redial a number Press .
Use a headset Press ().
Mute your phone Press .
Hold a call Press .
Resume a call Press (flashing).
Transfer a call to
new number
Press .
Place an intercom
call
Press ().
Speed dial a
number
Press ().
Initiate a
conference call
Press ().

MeetMe Host a Meet-Me conference call
more Display additional softkeys
NewCall Make a new call
OPickUp Answer a call that is ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call that is ringing on
another phone in your group
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Call State
On-hook line
Off-hook line
Connected call
Call Forwarding enabled
Ringing call, or a BLF-
monitored line is ringing (BLF
Pickup)
Call on hold
Hold Reversion
Remote-in-use
Authenticated call
Encrypted call
Idle intercom line
One-way intercom call
Two-way intercom call
Feature Access
Application menu
Settings menu
Directories menu
Messages menu
Services menu
Headset button
Conference button
Other call features
Mobility
Feature enabled
Button Icons
Feature disabled
Speed dial button
Audio or Video Mode
Handset in use
Speakerphone in use
Headset in use
Video
Redial
Transfer
Hold
Navigation and Select
Speaker
Mute

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 5
Contents
Getting Started 9
Using this Guide 9
Finding Additional Information 9
Safety and Performance Information 10
Cisco Product Security Overview 11
Accessibility Features 11
Connecting Your Phone 12
An Overview of Your Phone 15
Understanding Buttons and Hardware 15
Understanding Lines and Calls 19
Understanding Line and Call Icons 20
Understanding Phone Screen Features 21
Accessing the Application Menu 23
Accessing the Help System on Your Phone 23
Understanding Feature Availability 23
Understanding SIP vs. SCCP 24
Basic Call Handling 25
Placing a Call—Basic Options 25
Placing a Call—Additional Options 26
Answering a Call 28
Ending a Call 30
Using Hold and Resume 30
Using Mute 31
Switching Between Multiple Calls 31

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Switching an In-Progress Call to Another Phone 32
Transferring Calls 32
Sending a Call to a Voice Message System 33
Forwarding Calls to Another Number 33
Using Do Not Disturb 35
Making Conference Calls 36
Using Conference Features 36
Viewing or Removing Conference Participants 38
Placing or Receiving Intercom Calls 39
Advanced Call Handling 41
Speed Dialing 41
Picking Up a Redirected Call on Your Phone 42
Storing and Retrieving Parked Calls 43
Logging Out of Hunt Groups 44
Using a Shared Line 44
Understanding Shared Lines 44
Working with Shared Lines 45
Using BLF to Determine a Line State 46
Making and Receiving Secure Calls 46
Tracing Suspicious Calls 48
Prioritizing Critical Calls 48
Using Cisco Extension Mobility 49
Managing Business Calls Using a Single Phone Number 50
Using a Handset, Headset, and Speakerphone 52
Using a Handset 52
Using a Headset 52
Using a Speakerphone 53
Using AutoAnswer with a Headset or Speakerphone 54
Changing Phone Settings 55
Customizing Rings and Message Indicators 55

Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 7
Customizing the Phone Screen 56
Using Call Logs and Directories 57
Using Call Logs 57
Directory Dialing 59
Using Corporate Directory on Your Phone 59
Using Personal Directory on Your Phone 60
Accessing Voice Messages 63
Using the User Options Web Pages 64
Accessing Your User Options Web Pages 64
Configuring Features and Services on the Web 65
Using Personal Directory on the Web 65
Setting Up Speed Dials on the Web 68
Setting Up Phone Services on the Web 69
Controlling User Settings on the Web 71
Controlling Line Settings on the Web 71
Setting Up Phones and Access Lists for Mobile Connect 74
Using Cisco WebDialer 77
Understanding Additional Configuration Options 79
Troubleshooting Your Phone 81
General Troubleshooting 81
Viewing Phone Administration Data 82
Cisco One-Year Limited Hardware Warranty Terms 83
Index 85

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Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 9
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
If you want to... Then
Explore your phone on your own Press ( )> on the phone when you need assistance.
Review important safety information See Safety and Performance Information, page 10.
Connect your phone See Connecting Your Phone, page 12.
Use your phone after it is installed See An Overview of Your Phone, page 15.
Learn about the buttons and softkeys See Understanding Buttons and Hardware, page 15.
Make calls See Placing a Call—Basic Options, page 25.
Put calls on hold See Using Hold and Resume, page 30.
Mute calls See Using Mute, page 31.
Transfer calls See Transferring Calls, page 32.
Make conference calls See Making Conference Calls, page 36.
Set up speed dialing See Speed Dialing, page 41.
Share a phone number See Picking Up a Redirected Call on Your Phone, page 42.
User your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 52.
Change the ring or call volume See Customizing Rings and Message Indicators, page 55.
View your missed calls See Using Call Logs, page 57.
Listen to your voice messages See Accessing Voice Messages, page 63.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

Getting Started
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 11
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
1DC Adaptor port (DC48V) (optional)
2Network port (10/100 SW)
3Access port (10/100 PC)
4Headset port
5Handset port
10/100 SW 10/100 PC
DC48V
170686
1
2
5
4
3

Connecting Your Phone
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 13
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Cisco recommends the use of good quality external devices, for example headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 10 for more information.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
77354

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Note In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.

An Overview of Your Phone
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 15
An Overview of Your Phone
The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over
the same data network that your personal computer uses, allowing you to place and receive phone
calls, put calls on hold, transfer calls, make conference calls, and so on.
The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate
telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and
transfer keys to facilitate call handling. In addition to basic call-handling features, your Cisco Unified
IP Phone provides enhanced productivity features that extend your call-handling capabilities:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options web
pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphic below to identify buttons and hardware on your phone.

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.

An Overview of Your Phone
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 17
Item Description
For more information,
see...
1Programmable
buttons
Depending on configuration, programmable buttons
(or line keys) provide access to:
• Phone lines and intercom lines (line buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a Personal
Address Book button)
• Call features (for example, Privacy, Conference)
• Local features (for example, Application menu,
Headset, Settings)
Buttons illuminate to indicate status:
Green, steady—Active call or two-way
intercom call
Green, flashing—Held call
Amber, steady—Privacy in use, one-way
intercom call, DND, logged into Hunt
Group, headset or other local feature
enabled
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use (shared
line, BLF status, or active Mobile Connect
call)
Red, flashing—Remote call on hold
Line keys are numbered 24-1 in descending order,
alternating from left to right.
• Understanding
Phone Screen
Features, page 21
• Basic Call
Handling, page 25
• Speed Dialing,
page 41
• Using a Shared
Line, page 44
• Using BLF to
Determine a Line
State, page 46
• Placing or
Receiving Intercom
Calls, page 39
• Using Hold and
Resume, page 30
24
182285
22
4
2
23
21
3
1

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2Paper label Allows you to identify each button with line or feature
information.
Understanding Line
and Call Icons, page 20
3Softkey
buttons
Each activates a softkey option (displayed on your
phone screen).
Understanding Phone
Screen Features,
page 21
4Hold button Places calls on hold. Using Hold and
Resume, page 30
5Transfer
button
Connects a call to another number. Transferring Calls,
page 32
6Redial button Connects to the last dialed number. Placing a Call—Basic
Options, page 25
7Keypad Allows you to dial phone numbers, enter letters, and
choose menu items.
Basic Call Handling,
page 25
8Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 31
9Volume
button
Controls the handset, headset, and speakerphone
volume (off-hook) and the ringer volume (on-hook).
Using a Handset,
Headset, and
Speakerphone, page 52
10 Speaker
button
Toggles the speakerphone on or off. When the
speakerphone is on, the button is lit.
Using a Handset,
Headset, and
Speakerphone, page 52
11 Handset Functions like a traditional handset. Using a Handset,
Headset, and
Speakerphone, page 52
12 Handset
indicator light
Indicates an incoming call or new voice message.
Flashes for an incoming call and remains on when
there is a message waiting.
Accessing Voice
Messages, page 63
13 Phone screen Displays information such as line/call status, phone
number, and soft key tabs.
Understanding Phone
Screen Features,
page 21
Item Description
For more information,
see...

An Overview of Your Phone
Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0 19
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware, page 15).
Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for
making and receiving calls. Each corresponds to a directory number or intercom number that
others can use to call you.
Some of your lines might share the same directory number, and others might have unique directory
numbers. To see your phone lines, use the Navigation button to scroll through the list of
programmable button display (see Understanding Phone Screen Features, page 21).
Buttons configured as lines display their assigned directory number and associated button number.
For example, if you have directory number “3105” assigned to button 1, the line appears as
3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose
(see Understanding Line and Call Icons, page 20).
14 Cisco Unified
IP Phone
model
Shows the Cisco Unified IP Phone model number.
15 4-way
navigation
pad and Select
button
(center)
Navigation button
• Scroll up and down to see menus and highlight
items
• Scroll left to open the Details view and see
directory numbers and features assigned to each
line button (when on call screen)
• Scroll right to close the Details view
Understanding Phone
Screen Features,
page 21
Select button—scroll to select a line using the
Navigation button, then:
• If the button is mapped to a directory number,
and:
– The line is idle, press to initiate a new
call.
– There is an on-hold call on the line, press
to resume the call.
– There is an active call on the line, the Select
button has no effect.
• If the button is mapped to a feature, press to
access the feature.
Understanding Phone
Screen Features,
page 21
Item Description
For more information,
see...

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• Calls—Each line can support a single call. If multiple lines share a directory number, each line can
still support one call each.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state and feature accessibility on
each line.
Icon Line or call state Description
Call State
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Call Forwarding
enabled
Call forwarding is enabled on this line.
Ringing call A call is ringing on one of your lines, or a BLF- monitored line
is ringing (BLF Pickup). See Using BLF to Determine a Line
State, page 46.
Call on hold You have put the call on hold. See Using Hold and Resume,
page 30.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 44.
Authenticated call See Making and Receiving Secure Calls, page 46.
Encrypted call See Making and Receiving Secure Calls, page 46.
Idle Intercom line The intercom line is not in use. See Placing or Receiving
Intercom Calls, page 39.
One-way intercom The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 39.
Two-way intercom The recipient pressed the intercom line to activate two-way
audio with the caller. See Placing or Receiving Intercom Calls,
page 39.
Feature Access
Application menu The Application menu is assigned to this line key. See Accessing
the Application Menu, page 23.