AudioCodes 405 User manual

AudioCodes 400 IP Phone Series
VoIP 405 and 405HD IP Phone
User’s Manual
405 and 405HD IP Phone
Version 2.2.12

User's Manual Contents
Version 2.2.12 3 405 and 405HD IP Phone
Table of Contents
1Introducing the 405 / 405G IP Phone .........................................................................9
1.1 About AudioCodes' 400HD Series of IP Phones ...............................................................9
1.2 Features Common to All AudioCodes IP Phones..............................................................9
1.3 Unified Communications....................................................................................................9
1.4 Enterprise IP Telephony ....................................................................................................9
1.5 IP Contact Centers ..........................................................................................................10
2Setting up the Phone.................................................................................................11
2.1 Unpacking........................................................................................................................11
2.2 Device Description...........................................................................................................11
2.2.1 Front View..........................................................................................................................11
2.2.2 Rear View ..........................................................................................................................13
2.3 Cabling.............................................................................................................................15
2.4 Mounting ..........................................................................................................................15
2.4.1 Mounting on a Desk...........................................................................................................15
2.4.2 Mounting on a Wall ............................................................................................................16
2.4.2.1 Routing the Handset Cable ................................................................................16
3Getting Started...........................................................................................................17
3.1 LCD in Idle State..............................................................................................................17
3.2 Softkeys ...........................................................................................................................18
3.3 Accessing Menus.............................................................................................................19
3.4 Entering Numbers, Alphabetical Letters and Symbols ....................................................20
3.5 Displayed Messages........................................................................................................22
4Customizing Your Phone..........................................................................................23
4.1 Selecting Language .........................................................................................................23
4.2 Selecting Ring Tone ........................................................................................................24
4.3 Enabling Call Waiting.......................................................................................................25
4.4 Setting Date and Time .....................................................................................................26
4.5 Changing LCD Contrast Level .........................................................................................27
4.6 Setting the LCD Backlight Timeout..................................................................................28
4.7 Changing the Default Answer Device ..............................................................................29
4.8 Restarting the Phone .......................................................................................................29
4.9 Adjusting Volume.............................................................................................................30
4.9.1 Adjusting Ring Volume ......................................................................................................30
4.9.2 Adjusting Tones Volume....................................................................................................30
4.9.3 Adjusting Handset Volume ................................................................................................31
4.9.4 Adjusting Speaker Volume ................................................................................................31
4.9.5 Adjusting Headset Volume ................................................................................................31
4.10 Defining Call Forwarding .................................................................................................32
4.11 Managing Your Personal Directory..................................................................................33
4.11.1 Accessing the Directory .....................................................................................................33
4.11.2 Adding Contacts to the Personal Directory........................................................................33
4.11.3 Editing a Contact................................................................................................................35
4.11.4 Deleting a Contact .............................................................................................................36
4.11.5 Searching for a Contact .....................................................................................................36
4.12 Configuring Keys .............................................................................................................37
4.12.1 Configuring Speed Dial Keys.............................................................................................37

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User's Manual 4 Document #: LTRT-12045
4.13 Editing a Speed Dial ........................................................................................................38
4.13.1 Deleting a Speed Dial ........................................................................................................38
4.13.2 Configuring Softkeys..........................................................................................................39
4.13.3 Deleting a Configured Softkey...........................................................................................40
4.13.4 Configuring a Softkey as a Speed Dial..............................................................................40
4.13.5 Configuring a Softkey as a Speed Dial + BLF ...................................................................40
4.13.6 Configuring a Navigation Key Position Function ...............................................................41
4.13.6.1 Removing a Configured Function.......................................................................42
5Performing Basic Operations...................................................................................43
5.1 Using Audio Devices........................................................................................................43
5.2 Making Calls ....................................................................................................................43
5.2.1 Dialing ................................................................................................................................44
5.2.2 Redialing ............................................................................................................................44
5.2.3 Dialing a Missed Call .........................................................................................................45
5.3 Answering Calls ...............................................................................................................45
5.4 Rejecting Incoming Calls .................................................................................................46
5.5 Silencing Incoming Calls..................................................................................................46
5.6 Ending an Established Call..............................................................................................46
5.7 Viewing Missed, Received and Dialed Calls....................................................................47
6Performing Advanced Operations ...........................................................................49
6.1 Answering Waiting Calls ..................................................................................................49
6.2 Placing Calls On Hold......................................................................................................50
6.3 Calling a Contact Listed in the Directory..........................................................................50
6.4 Enabling Auto Redial .......................................................................................................50
6.5 Pressing a Speed Dial Key to Make a Call ......................................................................52
6.6 Transferring a Call ...........................................................................................................52
6.6.1 Attended Transfer ..............................................................................................................52
6.6.2 Semi- Attended Transfer....................................................................................................53
6.6.3 Blind Transfer.....................................................................................................................53
6.7 Hosting 3‐Way Conference Calls.....................................................................................54
6.7.1 Leaving a 3-Way Conference You Set up without Disconnecting the Others ...................54
6.8 Muting Calls .....................................................................................................................54
6.9 Activating Do Not Disturb.................................................................................................55
6.10 Retrieving Voice Mail Messages......................................................................................55
6.11 Using Two Lines ..............................................................................................................56
6.11.1 Choosing a Extension Line ................................................................................................56
6.11.2 Making a Call on an Extension Line ..................................................................................56
6.11.3 Making up to Eight Calls per Extension Line .....................................................................57
6.11.4 Toggling Between up to Eight Calls per Extension Line....................................................57
6.11.5 Answering Calls .................................................................................................................57
6.11.6 Ending Calls.......................................................................................................................57
6.12 Logging into a Remote HTTP/S Server ...........................................................................58
7Troubleshooting ........................................................................................................59
ASpecific Third-Party Features...................................................................................61
A.1 BroadSoft.........................................................................................................................61
A.1.1 Monitored Lines Based on BroadSoft's BroadWorks BLF Service....................................61
A.1.2 Support for SCA (Participant Only)....................................................................................61
A.1.3 Softkey Display and Command Menu Options..................................................................62
A.1.3.1 Presence Management ......................................................................................62
A.1.3.2 Setting Unavailability Status...............................................................................63

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A.1.3.3 Setting Availability Status ...................................................................................63
A.1.3.4 Logging Out........................................................................................................64
A.1.4 Viewing Missed Calls.........................................................................................................64
A.1.5 Configuring Do Not Disturb (DnD) .....................................................................................64
A.1.6 Configuring Automatic Forwarding ....................................................................................65
A.1.7 Configuring the 'Forward No Reply' Timeout as Number of Rings....................................65
A.1.8 Automatically Receiving an External Line .........................................................................65
A.1.9 Viewing VOICEMAIL Indications Per Line .........................................................................66
A.1.10 Listening in Capability for Call Center Supervisors ...........................................................66
A.1.11 Hearing a Beep, not a Ring Tone, on Headsets when a Call Comes in to a Call Center .66
A.1.12 Recording an Agent's Welcome Greeting..........................................................................66
A.1.13 Entering BroadWorks User Credentials for Xsi access .....................................................67
A.1.1 Setting up a Remote Conference ......................................................................................68
A.2 Genesys' Contact Centers...............................................................................................69
A.2.1 Using the BroadSoft ACD ..................................................................................................69
A.2.1.1 Setting Unavailability Status...............................................................................69
A.2.1.2 Setting Availability Status ...................................................................................70
A.2.2 Presence Management......................................................................................................70
A.2.3 Logging In ..........................................................................................................................70
A.2.4 Logging Out .......................................................................................................................71
A.2.5 Configuring Do Not Disturb (DnD) .....................................................................................71
A.2.6 Configuring Automatic Forwarding ....................................................................................71
A.2.7 Listening in Capability for Call Center Supervisors ...........................................................72
A.2.8 Recording an Agent's Welcome Greeting..........................................................................73

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List of Figures
Figure 2-1: Front View ......................................................................................................................................12
Figure 2-2: Rear View.......................................................................................................................................14
Figure 2-3: Desktop Mounting ..........................................................................................................................15
Figure 2-4: Wall Mounting ................................................................................................................................16
Figure 3-1: LCD in Idle State ............................................................................................................................17
Figure 3-2: Menus.............................................................................................................................................19
Figure 3-3: Alphanumerical Selection...............................................................................................................20
Figure 3-4: Selected Alphanumerical Mode (Abc)............................................................................................20
List of Tables
Table 2-1: Font View Description .....................................................................................................................12
Table 2-2: Rear View Description (from L-R) ...................................................................................................14
Table 2-3: Cabling ............................................................................................................................................15
Table 3-1: LCD in Idle State .............................................................................................................................17
Table 3-2: Softkeys...........................................................................................................................................18
Table 3-3: Messages Displayed on LCD Indicating Processes In Progress....................................................22
Table 4-1: Softkey Functionalities ....................................................................................................................39
Table 7-1: Troubleshooting...............................................................................................................................59
Table A-1: Broadsoft-Softkey Display States and Command Menu Options...................................................62
Table A-2: Genesys Contact Center Phones' BroadSoft ACD.........................................................................69

User's Manual Notices
Version 2.2.12 7 405 and 405HD IP Phone
Notice
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2017 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: Sep-28-2017
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s
Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX,
VocaNOM and CloudBond 365 are trademarks or registered trademarks of AudioCodes Limited
All other products or trademarks are property of their respective owners. Product specifications
are subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://www.audiocodes.com/downloads.

405 and 405HD IP Phone
User's Manual 8 Document #: LTRT-12045
Related Documentation
Document Name
IP Phone Release Notes
IP Phone Administrator's Manual
IP Phone Quick Guide
Document Revision Record
LTRT Description
12040 First release. August 2015.
12041 2.2.8. February 2016.
12045 2.2.12. September 2017.

User's Manual 1. Introducing the 405 / 405HD IP Phone
Version 2.2.12 9 405 and 405HD IP Phone
1 Introducing the 405 / 405HD IP Phone
The 405 / 405HD SIP IP Phone is a low-cost, entry-level IP phone designed to offer the essential
everyday features that the modern business environment demands.
Features include:

Graphical, backlit multi-lingual LCD (132 X 64)

Four programmable soft keys

AudioCodes auto-provisioning

Full SIP protocol support with extensive interoperability

Robust security mechanisms

Power over Ethernet (PoE)

Multiple language support

Integration with voice quality monitoring

Full duplex speakerphone and headset connectivity
1.1 About AudioCodes' 400HD Series of IP Phones
The AudioCodes 400HD series of IP Phones includes a range of easy-to-use, feature-rich
products for the service provider hosted services, enterprise IP telephony and contact center
markets. Based on the same advanced, field-proven underlying technology as its other VoIP
products, AudioCodes high quality IP phones enable systems integrators and end-customers to
build end-to-end VoIP solutions.
1.2 Features Common to All AudioCodes IP Phones

High voice quality

AudioCodes Auto-provisioning

Full SIP protocol support with extensive interoperability

Robust security mechanisms

Power over Ethernet (PoE)

Out-of-the-box global redirection server support

Multiple language support

Integration with voice quality monitoring

Full duplex speakerphone and headset connectivity

Centralized management with AudioCodes EMS
1.3 Unified Communications
AudioCodes provides diverse solutions tailored for the Unified Communications (UC) market.
AudioCodes’ offering for UC includes media gateways, E-SBCs, call recording solutions, mobility
and IP phones which, in addition to high quality voice calls, also support presence features.
1.4 Enterprise IP Telephony
AudioCodes IP phones offer reliable, high quality communications for users of on-premises, open
source and hosted IP PBXs. Their wide range of essential business features, reliability and
proven interoperability makes them the perfect choice for any SIP-based environment, from
SOHO up to large enterprises.

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1.5 IP Contact Centers
AudioCodes’ IP phones provide the perfect solution for IP contact center agents. Combining
excellent voice quality for contact center agents, with a compact and robust enclosure design and
headset integration, AudioCodes’ IP Phones offer several essential features required in the
growing contact center market including fully certified VoIP interoperability with leading contact
center solution providers.

User's Manual 2. Setting up the Phone
Version 2.2.12 11 405 and 405HD IP Phone
2 Setting up the Phone
2.1 Unpacking
When unpacking, ensure that the following items are present and undamaged:
405 and 405HD IP Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
2.2 Device Description
Use the graphics below to identify and familiarize yourself with the device's hardware functions.
2.2.1 Front View
The front view of the phone is shown in Figure 2-1 and described in Table 2-1.

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User's Manual 12 Document #: LTRT-12045
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1 LCD Liquid Crystal Display - interactive screen displaying calling information,
enabling you to set up phone features.
2 Ring LED Flashing green light indicates an incoming call.
Steady green light indicates that there is voicemail.
3 Softkeys See Section 3.2 on page 18 for details on the four softkeys and the
available functions they offer.
4
MENU
Accesses menus (1) Call Log (2) Directory (3) Keys Configuration
(4) Settings (5) Status (6) Administration.
5 Navigation
Control /OK
Press the upper rim to scroll up menus/items in the LCD display screen.
Press its lower rim to scroll down. Press its left or right rim to move the
cursor left or right (when editing a contact number for example). Press the
OK button to select a menu/item/option.
6
VOICE MAIL
Retrieves voice mail messages.
1
2
3
6
7
9
12
11
4
8
10
13
14
5

User's Manual 2. Setting up the Phone
Version 2.2.12 13 405 and 405HD IP Phone
Item # Label/Name Description
7 CONTACTS Press to directly access the Personal directory.
8
REDIAL
Accesses recently dialed numbers; one can be selected to redial.
9
HOLD
Places an active call on hold.
10
HEADSET
Activates a call using an external headset.
11
SPEAKER
Activates the speaker, allowing a hands-free conversation.
12
MUTE
Mutes a call.
13
▲
VOL
Increases or decreases the volume of the handset, headset, speaker, ring
tone and call progress tones.
VOL
▼
14
Alphanumerical
Keypad
Keys for entering numbers, letters and symbols (e.g., colons).
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in the table below.

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Figure 2-2: Rear View
Table 2-2: Rear View Description (from L-R)
Label Description
DC 12V DC power jack that connects to the AC power adapter.
PC RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).
Internet RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink -
10/100 Mbps). If you're using Power over Ethernet (PoE), power to the phone is
supplied from the Ethernet cable (draws power from either a spare line or signal
line).
Headset jack, i.e., RJ-9 port that connects to an external headset.
Handset jack, i.e., RJ-9 port, to connect the handset.

User's Manual 2. Setting up the Phone
Version 2.2.12 15 405 and 405HD IP Phone
2.3 Cabling
The table below shows how to cable your phone.
Table 2-3: Cabling
Step Description
1 Connect the handset cord's shorter straight end to the handset. Connect the longer, straight
end to the jack on the phone.
2 Connect the RJ-45 Internet port to your LAN network (LAN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable.
3 Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet cable.
4 Connect the connector tip of the power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong adapter directly to the electrical wall outlet.
5 Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no
adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
2.4 Mounting
The phone can be mounted on a desk (or flat surface), or on a wall.
2.4.1 Mounting on a Desk
To mount the phone on a desk (or flat surface):

Slide the short edges of the L-shaped stand (the prongs) into the phone's two rear slots (see
A below). Slide the prongs in until they lock.
Figure 2-3: Desktop Mounting
A
A
B
B

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2.4.2 Mounting on a Wall
To mount the phone on a wall:
1. Hook the phone's two rear notches (see Bbelow) onto wall mounting screws.
2. Pull out the handset's cradle clip, which is by default in desktop mounting position, invert it,
and then push it back in.
Figure 2-4: Wall Mounting
This is the wall mounting position.
2.4.2.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
B
B

User's Manual 3. Getting Started
Version 2.2.12 17 405 and 405HD IP Phone
3 Getting Started
The phone features an LCD, providing an intuitive, menu-driven user interface for configuring the
phone and viewing call information.
This section shows how to use the phone’s LCD.
3.1 LCD in Idle State
The figure below shows the phone’s LCD in idle state. See the table below for reference.
Figure 3-1: LCD in Idle State
Table 3-1: LCD in Idle State
Reference Description
1 Extension lines. An extension line will only be displayed after your system administrator
configures it using the Web interface. See the Administrator's Manual for details on how to
configure a line.
2 Softkeys. To activate a softkey, press the key below it on the device.
3 Day, Date and Time.
1
2
3

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3.2 Softkeys
The table below describes the softkeys displayed in the LCD according to menu level currently
accessed. To use a softkey, press the key located on the device directly below it.
Table 3-2: Softkeys
Softkey Description
Opens the phone's directory. Lets you select a contact in the Personal directory or
Corporate
directory
. Displayed in idle state as well as (for example) after lifting the handset.
Missed
Displays missed calls.
Forward Defines and activates call forwarding.
DnD Displayed in idle state. Activates the Do not Disturb feature.
Select
Selects a menu or menu option. Identical to the
OK
key. Either can be used.
Back Displayed for example after pressing the MENU key as well as after selecting any of the
submenu's under it. Returns you to the previous screen state or menu level.
Dial Displayed after a number is keyed, a directory contact is selected, or a logged call is
selected. Dials the phone number / directory contact / logged call.
Save Saves settings.
Detail Displayed after a number is keyed, a directory contact is selected, or a logged call is
selected. Dials the phone number / directory contact / logged call.
Clear
Displayed for example after pressing the first digit key of a phone number. Deletes from right
to left each time the digit or character is pressed. To delete all
digits/characters, keep pressed
until all are deleted.
New Call Displayed after you dial a number and the call is answered. Also shown after you answer a
call. Opens the NEW CALL screen in which you can key a number or URL to include in the
current call.
Conf Displayed after you dial a number and the call is answered. Also shown after you answer a
call. Opens the CONFERENCE WITH screen in which you can key a number or URL to
include in the current call.
Hold Lets you place the call on hold. Displayed when you are in an active call.
URL Displayed after lifting the handset, after selecting New Call, Conf or Trans, and after keying
the key. Lets you call a URL.
Opens the Call Log submenus. Lets you select All Calls, Missed Calls, Received Calls or
Dialed Calls. Displayed after lifting the handset. Also displayed after New Call or Conf is
selected.
A/a/l Enables choosing letters or digits (123). The letters option can be all caps (ABC), all small
letters (abc) or first letter capitalized (Abc).
Start Displayed after pressing Forward > selecting an extension line > selecting when to forward.
Activates call forwarding.
Cancel Cancels the currently initiated call or configuration.
End Displayed for example after pressing the Dial softkey and when the called party lifts the
handset/accepts the call. Also displayed after accepting an incoming call or lifting the handset
to answer. Ends the call.
Edit Displayed after a menu/submenu item to be edited is selected. Enables editing the selected
item.
Delete Displayed you select the Detail softkey after selecting a call under a Call Log
submenu (e.g.,
under
Missed Calls
). Before deleting the call, a warning prompt is displayed.

User's Manual 3. Getting Started
Version 2.2.12 19 405 and 405HD IP Phone
3.3 Accessing Menus
Menus are used to access information and to configure the phone. Example: Use Personal
directory under Directory to add contacts; use Missed Calls under Call Log to view missed
calls and reply to them; use Network Status under Status to view the phone's dynamic IP
address.
The figure below shows the phone's menus and submenus.
Figure 3-2: Menus
Note:
•The Administration menu is intended for system administrators only. It is password
protected. See the Administrator’s Manual for details.
•If you define a second extension line, the Call Log menu displays menu items per
extension.
•The Soft Keys item under the Keys Configuration menu is not displayed on IP phones in a
Genesys or Broadsoft environment when the Automatic Call Distribution (ACD) feature is
enabled.

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To access the menus:
Press the MENU key located on the device.
To navigate to menus and items:
Press the navigating control's upper and lower rim -OR- press the listed item's number on
the keypad, e.g., press 3to navigate to Keys Configuration.
To select a menu or menu item:
Press the Select softkey or press the navigation control's OK button.
To cancel and move to a previous menu level:
Press the Back softkey.
3.4 Entering Numbers, Alphabetical Letters and Symbols
The phone’s alphanumerical keypad lets you to enter alphabetical letters, numbers and symbols.
To select either alphabet mode, number mode or symbol mode, press the A/a/1 softkey
successively or press the #pound key successively.
To define a contact name, you need alphabet mode. To define an IP address, you need to revert
from number mode to symbol mode : and back to number, etc. To dial a number to make a new
call, press its key on the keypad when the LCD is in idle state.
To select a mode:
1. Successively press the A/a/1 softkey or # key to select the mode required:
Figure 3-3: Alphanumerical Selection
2. Choose either:
•abc =lower case letters
•ABC = upper-case letters
•Abc = first-letter upper case, the rest lower case
•123 =numerical mode (i.e., numbers)
After selecting, the LCD displays your selection.
Figure 3-4: Selected Alphanumerical Mode (Abc)
3. To enter a letter, press the required alphanumerical key on the keypad. Successive presses
on the same key moves you to that key's next letter. Pressing another key enters the first
letter indicated on it. Long-pressing a key when in alphabet mode enters the numerical digit
corresponding to the pressed key.