Yealink SIP-T19 E2 T4 Series User manual

Copyright
Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [e-mail].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink SIP-T19(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of
the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the SIP-T19 E2/SIP-T19P E2 (hereinafter referred to as SIP-T19(P) E2) IP
phone, exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Multicast Paging and Conference over an IP network. The difference between the
SIP-T19 E2 and SIP-T19P E2 IP phones is that only SIP-T19P E2 supports PoE.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T19(P) E2 IP phone.
Note
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.20
None
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to Frequently Asked Questions on Yealink IP
Phones :
Troubleshooting
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware,
which are designed for the BroadWorks environment. Please contact your system administrator
for more information.

User Guide for the SIP-T19(P) E2 IP Phone
vi
Major updates have occurred to the following sections:
Intercom on page 101
Multicast Paging on page 103
Changes for Release 81, Guide Version 81.10
The following sections are new:
Key Tone on page 31
Call Park on page 88
Major updates have occurred to the following sections:
Basic Network Settings on page 15
Language on page 22
Phone Lock on page 25
Volume on page 28
Programable Keys on page 51
Dial Plan on page 57
Call Mute on page 73
Do Not Disturb (DND) on page 76
Call Transfer on page 81
Intercom on page 101
Multicast Paging on page 103
Changes for Release 80, Guide Version 80.95
The following section is new:
Entering Data and Editing Fields on page 17
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 10
Phone Installation on page 11
Appendix on page 129

Table of Contents
vii
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes .............................................................................................................................................v
Changes for Release 81, Guide Version 81.20..........................................................................................v
Changes for Release 81, Guide Version 81.15..........................................................................................v
Changes for Release 81, Guide Version 81.10.........................................................................................vi
Changes for Release 80, Guide Version 80.95.........................................................................................vi
Table of Contents.........................................................................vii
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
Feature Status Icons............................................................................................................................................3
Other Icons.............................................................................................................................................................4
LED Instructions........................................................................................................................................................4
User Interfaces ..........................................................................................................................................................5
Phone User Interface..........................................................................................................................................5
Web User Interface..............................................................................................................................................5
Documentations.......................................................................................................................................................8
Getting Started...............................................................................9
Packaging Contents ................................................................................................................................................9
Optional Accessories....................................................................................................................................... 10
Phone Installation ................................................................................................................................................. 11
Phone Initialization............................................................................................................................................... 14
Phone Status........................................................................................................................................................... 14
Basic Network Settings....................................................................................................................................... 15
Registration ............................................................................................................................................................. 17
Idle Screen ............................................................................................................................................................... 17
Entering Data and Editing Fields..................................................................................................................... 17
Customizing Your Phone.............................................................21
General Settings .................................................................................................................................................... 21
Contrast ................................................................................................................................................................ 21
Language.............................................................................................................................................................. 22

User Guide for the SIP-T19(P) E2 IP Phone
viii
Time & Date........................................................................................................................................................ 22
Administrator Password................................................................................................................................. 24
Key As Send ........................................................................................................................................................ 25
Phone Lock.......................................................................................................................................................... 25
Audio Settings........................................................................................................................................................ 28
Volume.................................................................................................................................................................. 28
Ring Tones........................................................................................................................................................... 29
Key Tone............................................................................................................................................................... 31
Contact Management ......................................................................................................................................... 31
Directory............................................................................................................................................................... 31
Local Directory ................................................................................................................................................... 33
Blacklist ................................................................................................................................................................. 42
Remote Phone Book........................................................................................................................................ 43
Call History Management.................................................................................................................................. 45
Viewing History Records................................................................................................................................ 45
Placing a Call from History Records .......................................................................................................... 46
Adding a Contact to the Local Directory/Blacklist............................................................................... 46
Deleting History Records............................................................................................................................... 46
Disabling History Record ............................................................................................................................... 47
Search Source List in Dialing ............................................................................................................................ 47
System Customizations....................................................................................................................................... 48
Logo Customization......................................................................................................................................... 48
Headset Use........................................................................................................................................................ 49
Programable Keys............................................................................................................................................. 51
Account Registration....................................................................................................................................... 56
Dial Plan................................................................................................................................................................ 57
Emergency Number......................................................................................................................................... 62
Live Dialpad......................................................................................................................................................... 63
Hotline................................................................................................................................................................... 64
Basic Call Features........................................................................65
Placing Calls ............................................................................................................................................................ 65
Answering Calls...................................................................................................................................................... 67
Ending Calls............................................................................................................................................................. 68
Redialing Numbers............................................................................................................................................... 68
Recent Call In Dialing .......................................................................................................................................... 69
Auto Answer............................................................................................................................................................ 70
Auto Redial.............................................................................................................................................................. 70
Call Completion..................................................................................................................................................... 72
ReCall......................................................................................................................................................................... 73
Call Mute .................................................................................................................................................................. 73
Mute a Call .......................................................................................................................................................... 74
Mute While Dialing .......................................................................................................................................... 74
Keep Mute ........................................................................................................................................................... 74

Table of Contents
ix
Call Hold/Resume ................................................................................................................................................. 75
Do Not Disturb (DND)......................................................................................................................................... 76
Call Forward ............................................................................................................................................................ 78
Static Forwarding.............................................................................................................................................. 78
Dynamic Forwarding ....................................................................................................................................... 81
Call Transfer............................................................................................................................................................. 81
Blind Transfer...................................................................................................................................................... 82
Semi-attended Transfer.................................................................................................................................. 84
Attended Transfer............................................................................................................................................. 84
Call Waiting ............................................................................................................................................................. 85
Conference .............................................................................................................................................................. 86
Local Conference .............................................................................................................................................. 86
Network Conference........................................................................................................................................ 87
Call Park.................................................................................................................................................................... 88
FAC Mode ............................................................................................................................................................ 89
Transfer Mode.................................................................................................................................................... 91
Call Pickup ............................................................................................................................................................... 92
Directed Call Pickup......................................................................................................................................... 93
Group Call Pickup ............................................................................................................................................. 94
Anonymous Call .................................................................................................................................................... 96
Anonymous Call Rejection ................................................................................................................................ 97
Advanced Phone Features...........................................................99
Hot Desking ............................................................................................................................................................ 99
Intercom .................................................................................................................................................................101
Configuring the Intercom Feature on the IP Phone..........................................................................101
Using Intercom ................................................................................................................................................103
Multicast Paging..................................................................................................................................................103
Sending RTP Stream ......................................................................................................................................103
Receiving RTP Stream ...................................................................................................................................106
Using Multicast Paging.................................................................................................................................107
Music on Hold (MoH)........................................................................................................................................109
Shared Call Appearance (SCA).......................................................................................................................109
Configuring SCA Feature on the IP Phone ...........................................................................................110
Using SCA Feature on the IP Phone........................................................................................................113
Bridged Line Appearance (BLA).....................................................................................................................114
Configuring BLA Feature on the IP Phone............................................................................................115
Using BLA Feature on the IP Phone.........................................................................................................118
Messages................................................................................................................................................................119
Short Message Service (SMS).....................................................................................................................119
Voice Mail ..........................................................................................................................................................121
Message Waiting Indicator (MWI) ...........................................................................................................123
Regulatory Notices ....................................................................127

User Guide for the SIP-T19(P) E2 IP Phone
x
Service Agreements ...........................................................................................................................................127
Limitations of Liability .......................................................................................................................................127
Safety Instructions ..............................................................................................................................................127
Appendix.....................................................................................129
Appendix A - Time Zones................................................................................................................................129
Appendix B –Menu Structure........................................................................................................................131
Index ...........................................................................................133

Overview
1
Overview
This chapter provides the overview of the SIP-T19(P) E2 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T19(P) E2 IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T19(P) E2 IP Phone
2
Hardware component instructions of the SIP-T19(P) E2 IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power status and phone status:
• Receives an incoming call—Fast flashing
• Receives a voice mail or text message—Slowly flashing
③
Soft Keys
Label automatically to identify their context-sensitive features.
④
Scroll through the displayed information.
Confirms actions or answers incoming calls.
⑤
(Message Key)
Accesses voice mails.
⑥
(Headset Key)
Toggles the headset mode.
⑦
(Mute Key)
Mutes or un-mutes an active call.
⑧
(Transfer Key)
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑩
RD Key
Redials a previously dialed number.
⑪
Volume Key
Adjusts the volume of the handset, headset, speaker or ringer.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust
the hookswitch tab, refer to Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones .
⑮
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.

Overview
3
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock
Keep Mute
Missed Calls

User Guide for the SIP-T19(P) E2 IP Phone
4
Icons
Description
Call Forward
The ACD state is available
and x
The ACD state is unavailable
The ACD state is Wrap up
Log out of the ACD system
Other Icons
Icon indicator (associated with call history)
Icons
Description
Missed Calls
Placed Calls
Received Calls
Forwarded Calls
Icon indicator (associated with contact)
Icons
Description
The contact icon
LED Instructions
Power Indicator LED
LED Status
Description
Solid yellow
The phone is initializing.
Fast flashing yellow (300ms)
The phone is ringing.

Overview
5
LED Status
Description
Slowly flashing yellow (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Note
User Interfaces
Two ways to customize configurations of your SIP-T19(P) E2 IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the
phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 21.
Note
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the key on the phone when the phone is idle.
The above introduces the default LED status. The status of the power indicator LED is
configurable via web user interface. For more information, contact your system administrator.
For a better understanding of the menu structure, please refer to Appendix B –Menu Structure
on page 131.

User Guide for the SIP-T19(P) E2 IP Phone
6
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin”(case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key As Send
√
--Phone Lock
√
--Ring Tones
√
--Key Tone
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
--Headset Use
√
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
The access of Advanced settings page of the Account or Network web page may be
restricted by the web explorer (e.g., Chrome, Firebox) if you have installed “Adblock Plus
plugin”.

Overview
7
Options
Phone User Interface
Web User Interface
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Park
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Hot Desking
√
--Intercom
√
--Multicast Paging
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Music on Hold
x
--Messages
√
SIP Account
√
--User Options
--Activation
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server 1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Fallback Interval
√

User Guide for the SIP-T19(P) E2 IP Phone
8
Options
Phone User Interface
Web User Interface
--NAT Status
√
Note
Documentations
The following table shows documentations available for the SIP-T19(P) E2 IP phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features and
phone customizations
In the package
English
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone
features
On the website
English/Chinese
Note
The table above lists most of the feature options. Please refer to the relevant sections for more
information.
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=78.

Getting Started
9
Getting Started
This chapter provides basic installation instructions and information for obtaining the best
performance with the SIP-T19(P) E2 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your system
administrator.
Packaging Contents
The following components are included in your SIP-T19(P) E2 IP phone package:
SIP-T19(P) E2 IP Phone

User Guide for the SIP-T19(P) E2 IP Phone
10
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
The following items are optional accessories for your SIP-T19(P) E2 IP phone. You need to
purchase them separately if required.