Polycom SoundPoint IP 500 User manual

Menu
Voice Mail
Do Not Disturb
Hold
Del
Sel
Forward
Conference
Transfer
Call Lists
Speed Dial
Time & Date
Redial
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*
#
2
ABC
User Guide
SoundPoint® IP 500 SIP 1.4.x
USER GUIDE
SoundPoint® IP 500 SIP

Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 500 SIP.................. 2
Connecting Network and Power Source................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 500 SIP ....................... 6
Placing a Call ........................................................................6
Answering a Call....................................................................7
Call Hold ................................................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing................................................................8
Transferring a Call .................................................................8
Call Timer...............................................................................9
Ending a Call .........................................................................9
Redial.....................................................................................9
Call Forwarding......................................................................9
Volume Adjustment................................................................9
Do Not Disturb .....................................................................10
Time and Date .....................................................................10
Headset Memory Mode .......................................................10
Display Contrast .................................................................. 11
Ring Type............................................................................. 11
Call Lists .............................................................................. 11
Contact Directory .................................................................12
Speed Dial ...........................................................................12
Multiple Lines.......................................................................13
Multiple Call Appearances ...................................................14
Shared Lines........................................................................14

Voicemail and Voice and Text Messaging............................15
Distinctive Ringing / Call Treatment.....................................16
Presence / Status / Buddy Lists...........................................16
Instant Messaging................................................................17
Multilingual Support (Localization).......................................17
Phone Reboot......................................................................18
Troubleshooting ........................................ 18
Safety and Compliance............................... 20
Part 15 Rules .......................................................................20
Class B Digital Device or Peripheral....................................20
Modications........................................................................20
Installation Instructions ........................................................20
Plug Acts as Disconnect Device ..........................................20
Industry Canada (IC) ...........................................................21
CE and VCCI Mark ..............................................................21
Polycom Limited Warranty
and Limitation Liability .............................. 21
Exclusions ................................................ 22
Warranty Exclusive.................................... 22
Service Agreements................................... 22
Limitations of Liability ............................... 22
Disclaimer................................................ 23
Governing Law ......................................... 23
Copyright Notice ....................................... 23

1
Thank you for choosing the SoundPoint®
IP 500 SIP, a full-duplex, handsfree
telephone. This unit provides business
telephony features and functions such as
Multiple Call Appearances, Call Hold,
Transfer, and Conference over an IP
network. In this User Guide, you will
nd everything you need to quickly set
up your new telephone. Be sure to verify
with your System Administrator that your
network is prepared for conguring your
SoundPoint® IP 500 SIP telephone or con-
sult the Administrator Guide SoundPoint
IP SIP for more information. As well, be
sure to read the Parts List, and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 500 SIP
telephone.
Introduction
Parts List
The following items are included in your
SoundPoint® IP 500 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint® IP 500 SIP reseller.
Polycom SoundPoint® IP 500 SIP
Handset & Handset Cord
Network / Power Cable
Power Adapter
(specication varies according
to country)
Telephone Base
Quick Start Guide
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

2
Installing SoundPoint® IP 500 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 500 SIP telephone. If you re-
quire additional information or assistance
with your new telephone, please contact
your System Administrator.
The SoundPoint® IP 500 SIP User Guide
includes regulatory compliance infor-
mation that your System Administrator
should review and can also be found at
http://www.polycom.com.
Connecting Network and Power Source
AC Power Option
LAN PC HEADSET HANDSET
LAN PC HEADSET HANDSET
In-Line Power Option
LAN PC HEADSET HANDSET
Cisco™ In-Line Power Cable
(Part No.2457-11014-002)
OR
IEEE 802.3af In-Line
Power Cable
(Part. No 2457-11077-002)
Cisco™Catalyst™ In-Line
Power Switch
IEEE 802.3af compliant
In-Line Power switch
Connect the keyed end of the sup-
plied Network Cable to the LAN
jack on the telephone, and connect
the shorter end to the Network
(LAN) port. Connect the DC plug
of the AC wall adapter into the sup-
plied LAN cable as shown.
If the telephone is connected to a compat-
ible Ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the keyed end of the In-
Line Power Cable (optional accessory) into
the LAN jack on the telephone and connect
the shorter end of this cable to an available
Power and Data port on the In-Line Power
switch. The AC wall adapter is not required
when using In-Line power.

3
LAN PC HEADSET HANDSET
Connecting the Handset and Optional Headset
Attaching the Base
(Optional)
1. Connect the short straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the telephone.
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
For a list of compatible headsets,
go to:
http://eknowledge.polycom.com
and follow the”Knowledge base”
link.

4
Features
Line/Speed Dial Keys
Use these keys to activate up to three lines or speed
dials that can be assigned to your telephone.
Speakerphone
Microphone Mute
Headset
Feature Keys
Access important features
using these keys.
Dial Pad
These 12 keys provide
the 10 digits, the 26 alphabetic
characters, and special characters available in context
sensitive applications. Volume / Display Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer, as well as the display
contrast.
Hold
Hookswitch
Speaker
For ringer and
handsfree audio
output.
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Handsfree Microphone
This works best when the telephone is placed on a hard, at surface.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Display Control
Keys
Use the arrow keys
to scroll through the
displayed information.
Use the Sel key to select
a eld of displayed data
and the Del key to
delete it.
Soft Keys
The screen will display
labels for these keys,
to identify their context-
sensitive functions.

5
Feature Key Description
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows for handsfree communication during calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Mutes audio transmission locally during calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows users to place and receive calls through an optionally con-
nected headset.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Line or Speed Dial keys.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to local directories and call lists.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to special services (future implementation).
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access to Missed, Placed and Received calls.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Allows setup of a 3-way local conference.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Transfer of current call to third party.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Dials last connected party from the telephone.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Places current active call in Hold state.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Place/receive text and voice messages.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Access local and server features.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Select and Delete controls for options and text within local menus.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Scrolling of lists and control of text/number entry on display.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Soft keys to select from various context-sensitive options.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Volume keys to adjusts audio and ringer volume.
Dial Pad General dialing and alphanumeric entry (incl. special characters).
Key Descriptions

6
Using SoundPoint® IP 500 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address:
• After obtaining dial tone press Name
• Enter URL or IP (press * for “.” and #
for “@”)
• Press Send to complete the call.
Using Handsfree Speakerphone Mode:
1. With the handset on-hook, press a line
key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address as
above.
Using the Headset:
1. With the optional headset connected,
press a line key,
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
, or NewCall to
obtain dial tone.
2. Dial the desired number,
OR
Dial by SIP URL or IP† address as
above.
See also Headset Memory Mode.
During a call, users can alter-
nate between handset, headset,
or handsfree modes by pressing
the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
keys.
In all cases, the active call will appear on the display showing call duration and
destination.
Users also have the option to dial directly from the dial pad without rst getting
dialtone. Simply enter the number then lift the handset or press the Dial soft key or
press the
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
keys.
†Examples: 10.3.0.42
[email protected]
sip: [email protected]
To obtain the IP address of your telephone,
press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by System Status and
General. The IP address is listed together with
other network information.

7
Answering a Call
Using the Handset:
Pick up the handset.
Using Handsfree Speakerphone Mode:
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or with the handset on hook
press the line key (
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
) opposite the
incoming call, or the Answer soft key .
Using the Headset:
Pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the line key (
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
)
will answer the call through an option-
ally connected headset.
In all cases, The active call will appear
on the display showing call duration and
destination.
Call Hold
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Hold soft key.
The call will be placed on hold and this will
be indicated on the display. The remote party
will see a “Held” call state on their display.
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again or the Resume soft key to
retrieve the call.
Microphone Mute
During a call, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. The LED on the
telephone lights up and a ashing micro-
phone on the display indicates that the other
party (parties) cannot hear you.
If there is an active call when a new incom-
ing call is received, pressing the Answer soft
key places the active call on hold to answer
the new call.
Pressing Answer will also answer the call in
the previously connected mode.
Incoming calls may be
ignored by pressing the
Reject soft key or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
during ringing.
If multiple calls are on hold, use the line
keys on the left of the display to select a
line then the arrow keys to select a call
then press the Resume soft key to retrieve
the call.
Microphone Mute applies to all modes:
handset, headset, and handsfree. You can
still hear all other parties while Mute is
enabled.
To turn off Microphone Mute, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.

8
General Key Use
To navigate through menus and to enter data,
these are useful tips:
1. Use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to scroll through lists.
In some lists the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
keys
can be used as “Page Up” and “Page
Down”.
2. When menus have submenus, use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to move one level down or
one level back up.
3. The
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key can be pressed to
quickly exit from any menu.
4. The
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
key can be pressed to
quickly exit from any directory.
5. To enter text using the dialpad, press
the number keys one or more times.
For example, for ‘A’ press ‘2’ and for
‘C’ press ‘222’. When in text entry
mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key
can change this.
Local Conferencing
A conference may be created with two other
parties using the telephone’s local conferenc-
ing feature.
1. Place a call to the rst party.
2. Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
or the Confrnc soft key
to obtain a new line (the active call is
placed on hold).
3. Dial the telephone number of the
second party.
4. When the second party answers, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
or the Confrnc soft key again
to join all parties in the conference.
Transferring a Call
1. During a call, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
or the
Trnsfer soft key (the active call is
placed on hold).
2. Dial the number to which you want to
transfer the call.
3. The call may be transferred without
consultation by immediately pressing
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
or the Trnsfer soft key again
(“Blind Transfer”),
OR
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
or the Trnsfer soft
key again after consulting with the
new party (“Consultative Trans-
fer”).
Transfer may be cancelled during prog-
ress by pressing the Cancel soft key. Press
Resume to return to the active call.
Ending the call on the conference
originator’s telephone will terminate
the conference.

9
Redial
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to dial the last call placed
from your telephone.
Ending a Call
Press the line key or the EndCall soft key.
OR
To redial another previously dialed
number, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and
select Placed Calls to scroll through the
list.
Replace the handset, or press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
if in
Handsfree Mode, or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
if in Headset
Mode.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to forward.
3. Select Contact: and press the Edit
soft key to enter a number or URL to
forward all future calls to.
4. Press the Forward soft key to conrm
Call Forwarding.
Idle display returns with a moving arrow on
the line label to conrm Call Forwarding
enabled.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
To turn call forwarding off:
1. Press the Forward soft key from the
telephone’s idle display.
2. (Optional) If multiple lines are in
use, Select which line to disable
Call Forward.
3. Press the Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requir-
ments, handset and headset volume
will return to a preset level after each
call. Handsfree volume settings will
be maintained across calls.

10
3. Select from Clock Date or Clock
Time or Clock Order.
4. Scroll through the options via the up
and down arrow keys.
5. Press Select to conrm and
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to the idle display.
Do Not Disturb
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to prevent the telephone
from ringing on incoming calls. A ashing
icon and text on the display indicates that
Do Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
To turn off Do Not Disturb, press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
again.
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 500 SIP telephone. Ac-
curacy is maintained through server control.
Contact your System Administrator if either
time or date is incorrect. Users have control
over the format of the display. Select a
format which is right for you as follows:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Conference
Forward
Transfer
Call Lists
Speed Dial
Redial
Menu
Voice Mail
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Clock.
Headset Memory Mode
As an option, the headset can be permanent-
ly enabled to place and receive calls from
any audio keys on the telephone. This is
especially useful for regular headset users.
To do this:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Settings followed by Headset
Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return directly to
the main menu.
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Adminis-
trator for futher details. When Do Not
Disturb is enabled for a particular line,
this is indicated by a ashing “ X ” beside
the line indicator on the display.
Subsequent calls to or from this telephone
using the headset will activate a ashing
headset icon on the display permanently.
Pressing the line keys or Answer soft key
to receive a call will now connect to the
user’s headset automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.

11
Display Contrast
To adjust the contrast on the display to a
comfortable level:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Contrast.
2. Press the Up or Down soft keys (or
volume keys) to increase or decrease
the display contrast.
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
4. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key
to return to the idle display.
Ring Type
Many ring types are available. Users can
select different rings to distinguish between
lines (on a multiple line congured tele-
phone) or to have a different ring from their
neighbor’s telephone.
To change the incoming ring to a desired
sound:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
. Select Settings fol-
lowed by Ring Type.
2. (Optional) If multiple lines are used,
rst select which line to change.
Call Lists
A local list of calls missed, received, and
placed is maintained by the telephone (up to
100 for each).
Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
followed by
Missed, Received, or Placed Calls as de-
sired. Call information will be displayed.
From this screen:
1. Choose Edit to amend the dial string
if necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
3. Using the arrow keys, highlight
the desired ring type. Press the
Play soft key to hear the selected
ring type.
4. Press Select to change to the se-
lected ring type.
5. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
or the Exit soft key
to return to the idle display.
See also Distinctive Ringing /
Call Treatment.
For additional choices, press More fol-
lowed by:
4. Info to view information about the
call.
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from list.
Press More and Exit soft keys to return to
the idle display.
To quickly view respective call lists
from the idle display:
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Placed Calls.
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Received Calls.
Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
for Missed Calls.
To delete all calls from a particular list,
press the Clear soft key from the Call
Lists or Directories menu.

12
Contact Directory
In addition to a directory of missed, placed,
or received calls, the telephone can store a
local directory of 200 or more contacts*.
Users can add, delete, edit, dial, search,
or instant-message any contact in this list
through just a few key strokes.
To add or edit a contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directory.
2. Press Add to enter another contact
into the telephone’s database or
highlight an existing entry then press
Edit.
3. Enter rst and/or last name from the
keypad. Press the 1/A/a soft key to
select between numeric and upper/
lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languages.
4. Enter the Contact number. This is a
required eld and it must be unique
(not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
and
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to switch between
Enabled and Disabled settings for
the last four elds.
Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dialing.
Speed Dial entries are consecutively placed
next to assigned line keys on the telephone.
To assign Joe to a Speed Dial key:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directory.
2. Press the Add soft key to enter Joe’s
contact details (see Contact Direc-
tory) or highlight Joe’s existing
directory entry and press Edit.
3. Enter Speed Dial Index as “1”. This
7. Press Save to conrm or Cancel to
abandon the changes then press
Exit to return to the idle display.
To search for a particular contact:
1. Press More and then Search from
the Contact Directory menu.
2. Using the dial pad, enter the rst
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
To send a text message to a contact
from the Contact Directory menu:
1. Press the More soft key and then
press InstMsg.
2. See Voicemail and Voice
and Text Messaging for
further details.
*Limit depends on Server congura-
tion. Contact your System Adminis-
trator for full details.
assigns Joe to the rst available
line key on the display.
4. Press Save to conrm or Cancel to
abandon the change then press Exit
to return to the idle display.
Idle screen is now as shown:
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

13
An additional speed dial key for Jane can be
added to the previous example as follows:
5. Repeat steps 1 and 2 above for Jane’s
contact details.
6. Enter Speed Dial Index as “2”.
7. Press Save to conrm or Cancel to
abandon the change then press Exit to
return to the idle display.
Idle screen is now as shown:
To quickly view a complete list of
assigned speed dial entries, press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
from the idle display. Dial directly
from a selected number.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
To remove a Speed Dial entry:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directory.
2. Scroll to the desired entry and press
More followed by Edit.
3. Delete the Speed Dial Index number
using the
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
then
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
keys.
4. Press Save and Exit to return to the
idle display.
The Speed Dial for that contact is re-
moved.
Multiple Lines
SoundPoint® IP 500 SIP can display up to
three lines, each associated with its own line
key. Lines can be congured for local Direc-
tory Numbers (DNs), such as your main exten-
sion and private or shared lines or for Speed
Dial shortcuts for outbound dialing.
Typically, the top-most line key is reserved for
the principle DN of the telephone. Depending
on how your telephone is congured, the dis-
play could resemble one of the screens shown:
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

14
Multiple Call Appearances
Each line congured on the telephone can
have two call appearances. This is useful if
there is an active call and an incoming call
arrives on the same line. In the example
shown, extension 9301 is in an outbound
call with 9304. The second diagram shows
an incoming call from extension 9305. Soft
key labels are updated on the display to en-
able the user to:
1. Answer this incoming call, the rst
call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forward the incoming call to another
extension.
Answering the incoming call places the
original on Hold and refreshes the soft key
labels as indicated (last illustration).
A user can also place another outbound call
on the same rst line. Press Hold during the
rst call and press NewCall to obtain dial
tone for a second call.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Shared Lines
The telephone supports shared lines*.
A shared line is indicated by a different
line icon. In the diagram, the rst line is
private and the second line is shared. If two
telephones share a line, an incoming call
to that number will cause both telephones
to ring. The call can be answered on either
telephone but not both.
If a shared line is in use on one of the tele-
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
*Shared lines are an optional feature congured on the server
and may not be supported on your particular system. Contact
your System Administrator to nd out.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial

15
Voicemail and Voice and Text Messaging
Users can send and receive both Voice* and
Text messages on the telephone. Received
messages will be indicated by a ashing
Message Waiting Indicator LED on the
front of the telephone and optionally a
visual notication on the display.
Individual line indicators reect voice or
text messages left on that line (useful if
multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
SIP Instant (Text) Messaging is supported
in real-time. Users can send and receive
text messages using their telephones.
To read text messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Instant
Messages,
OR
Press the InstMsg soft key to read a
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages
are to be retrieved.
3. Messages appear rst to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
To send a text message:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Instant Messages.
3. (Optional) If multiple lines are in
use, rst select from which line to
send the message.
4. Press the More soft key then New.
*Voice Mail is an optional feature
congured on the server and may
not be supported on your particular
system. Contact your System Admin-
istrator to nd out.
†Screen options may vary with
server-based application.
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
6. Press the Select soft key to choose
from various pre-scripted short
messages.
OR
Press Edit to compose a custom
message. Use dialpad keys to
cycle through the character set.
Use keys 1, *, 0, and # to select
special characters.
7. Press Send when nished.
To listen to voice messages:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
2. Select Message Center*,†.
3. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
4. Display indicates number of
messages and their importance.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
OR
Press Clear to turn off the ashing
LED without listening to mes-
sages.
5. Follow voice prompts to listen to
messages.

16
Distinctive Ringing / Call Treatment
Users can set distinctive incoming ringing
tones for contacts in their local directory.
This allows identication of a contact by a
specic ring tone.
To set a distinctive ring for a local contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to Ring
Type.
4. Enter a number corresponding to
one of the ring types available (press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
then
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to remove an existing
value). See Ring Type in this
guide for further details.
This feature is local to the telephone,
and may be over-ridden by Server
settings. Contact your System Ad-
ministrator for more details.
5. Press the Save soft key or Cancel
to abandon the change then press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the idle dis-
play.
Incoming calls from this contact will
now have the distinctive ringing pattern
applied.
Presence / Status / Buddy Lists
The telephone combines interactive mes-
sage services and status monitoring to com-
pliment a traditional messaging application
such as email.
Live interaction within a pool of telephones
is possible by monitoring the “presence”
of the parties involved. Each telephone
can “watch” the status of up to eight other
telephones. These other telephones form
the “Buddy List”. The status of buddies is
displayed and updated in real time. Each
telephone can also be “watched” by up to
eight other telephones.
To add or delete a contact from your
buddy list, or block a contact:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to the
Watch Buddy or Block Buddy elds.
4. Press
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Conference
Transfer
Redial
to switch between En-
abled or Disabled status.
5. Press the Save soft key or Cancel
to abandon the change then press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
to return to the idle
display..
The diagrams show a typical Buddy
Status screen display of monitored tele-
phones and a My Status display.
Hold
Del
Sel
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
Directories
Services
Call Lists
Conference
Transfer
Redial
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0

17
To view and change Presence settings:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Presence.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watching
telephones. Presence information
will also be sent to watching tele-
phones when the user goes off-hook
or invokes Do Not Disturb. The My
Status display can also be accessed
by pressing the MyStat soft key from
the idle display.
3. Choose Buddy Status to monitor the
status of the contacts within your
buddy list. This can also be accessed
by pressing the Buddies soft key on
the idle display.
4. Choose Watcher List to see which
telephones are currently monitoring
your status. Press the Block soft key
to block a watcher.
5. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a contact.
The software running on the tele-
phone is compatible with Windows™
and MSN Messenger™ for peer-to-
peer presence and instant messaging.
Instant Messaging
See Voicemail and Voice and Text Messaging.
Multilingual Support (Localization)
Many languages and call progress tones are
supported by the telephone.
To change language:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Settings.
2. Scroll down to and select Language.
3. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
4. The display will change to the lan-
guage of your choice.
5. Exit to the idle screen by pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.
Call progress tones are changed automati-
cally when the language is changed, but
the user can manually select a different
set of tones.
To change call progress tones:
1. Press
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
and select Set-
tings.
2. Scroll down to and select Call
Progress Tones.
3. Scroll through the list of available
call progress tones and press the
Select soft key when the desired
option is highlighted.
4. Exit to the idle display by pressing
Hold
Del
Sel
Conference
1 3
DEF
5
JKL
4
GHI
6
MNO
8
TUV
7
PQRS
9
WXYZ
0
OPER
*#
2
ABC
Hold
Del
Sel
Directories
Services
Call Lists
Buddy Status
My Status
Redial
Menu
Messages
Do Not Disturb
ABC
21
DEF
3
54
MNOJKLGHI
6
TUV
87
WXYZ
9
OPER
PQRS
0
.