Avaya PARTNER ACS User guide

PARTNER®
Advanced Communications System
System Planner
518-456-161
Issue 4
March 2002

Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. For additional FCC
information, see the PARTNER Customer Support Document.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le
brouillage radioélectrique édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or
working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges
for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you — an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc.
will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer
Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” card provided with your package. For additional warranty information, see
the PARTNER Customer Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010 MDW 9030P, and
SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries.
Copyright 2002 Document 518-456-161
Avaya Inc. Issue 4
All Rights Reserved March 2002
Printed in USA

Ordering Information
For additional documents, refer to the PARTNER Customer Support Document.
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges
may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For product documentation for all Avaya products and related documentation for PARTNER ACS, go to
www.avayadocs.com.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text
to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to books published prior to May 1, 2001, which may retain their
original Lucent titles. Avaya Inc., formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management,
messaging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liq-
uid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless
proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 410 568-3680
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
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Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-161
Issue 4, March 2002
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PARTNER®Advanced Communications System
System Planner
Issue 4, March 2002
518-456-161

Internet Security-Related Issues
There are certain security risks associated with using the 1600 DSL module due to its Internet connections. Appendix A provides a Security
Notification Checklist. As the authorized installer, you should review this information with your customer to ensure all security requirements are
understood. Then complete the Security Notification and Checklist with the customer.
General Information
The purpose of these planning forms is to facilitate the installation of your system. The authorized installer will use these forms to configure your
new PARTNER system to your specifications. By filling in the appropriate information and selecting the preferred options and features in
advance, you will help to quickly get your system up and running. As you become more familiar with your PARTNER system you may change or
enhance the system to get the most out of the system's many features and capabilities.
The Table of Contents on the following page provides an overview of the forms included in this planner. All new customers are required to
complete Forms A, B, and C. However, the remaining forms can be used to plan additional features that are optional in your PARTNER system.
As you complete these forms, please refer to the instructions for each form for additional guidance.
Several forms in this Planner require a printer setting of 1200 dots per inch (dpi). Lower dpi settings will cause the image resolution on
some of the forms to be unclear.

PARTNER®Advanced Communications System
TOC - i
Table of Contents
Table of Contents
Form Required Page No.
Form A–Customer Information ALL 1
Form B–System Configuration: Lines ALL 3
Form C–Extension Settings ALL 6
Form C1–Extension Settings Worksheet 8
Form C–Extension Settings: Feature Descriptions 11—14
Form D–Auxiliary Equipment If you are attaching auxiliary equipment. 15
Form E–System Configuration: Default Settings If you wish to change certain system defaults. 17
Forms F1-F5: System Configuration: Lists If you are setting system speed dials, using disallowed/
allowed lists, using hunt groups, using forced account
codes, pooling lines, etc.
19
Form F1–System Speed Dial 20
Form F2a–Disallowed Lists 23
Form F2b–Allowed Lists 24
Form F3–Hunt Groups 26
Form F4–Forced Account Code 28
Form F5–Customized Extensions/Pool Access Restrictions 30—31
1600 DSL Module Planning Checklist 33
Appendix A: Security Notification and Checklist 41

PARTNER®Advanced Communications System
TOC - ii
Table of Contents

PARTNER®Advanced Communications System
1
Form A–Customer Information
Form A–Customer Information
CUSTOMER BILLING NAME:BILLING PHONE NUMBER:
CUSTOMER CONTACT:CONTACT PHONE NUMBER:
PERSON TO BE TRAINED:TRAINEE PHONE NUMBER:
SALES PERSON/ACCT EXEC:SALES/AE PHONE NUMBER:
GENERAL CONTRACTOR:CONTRACTOR PHONE NUMBER:
(only required if new construction)
INSTALLATION ADDRESS:
INSTALLATION DUE DATE:
NOTES TO INSTALLER:
FEATURES OF INTEREST:
(list in order of priority)
SERVICE VERIFICATION:Provide the name of the telephone service representative who verified your service and the date the
service was verified. This is not required for all installations. See next page for details.
VERIFIER NAME:DATE VERIFIED:
INSTALLER NAME:DATE OF INSTALLATION:

PARTNER®Advanced Communications System
2
Form A: Instructions for Customer Information
Form A: Instructions for Customer Information
Service Verification
In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system.
However, if you are switching telephone systems from a competitor's system to a PARTNER system, or if this is the first time telephone service
is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop
Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the person's name and the
date they verified default phone service in the “Service Verification” space provided on the previous page.

PARTNER®Advanced Communications System
3
Form B–System Configuration: Lines
Form B–System Configuration: Lines
Who is the customer contact responsible for the layout of the system? Name: __________________ Telephone: __________________
If the line is a personal or dedicated line fill in the following
Line
No.
Desired Telephone
Numbers
ANSWERING
OPTION1
1. AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX. See back for details.
CALLER ID
SERVICE
OTHER SUBSCRIPTION
SERVICES
NAME OF
LINE OWNER
OR Equipment Call
Coverage
EXTENSION
NUMBER
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31

PARTNER®Advanced Communications System
4
Form B: Instructions for System Configuration: Lines
Form B: Instructions for System Configuration: Lines
COLUMN 2: DESIRED TELEPHONE NUMBERS:
Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/
or personal lines.
COLUMN 3: ANSWERING OPTION
In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some
form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of
automated answer option be used to handle incoming calls throughout the system.
Automated Answer Options:
Other Options:
COLUMN 4 & 5: CALLER ID AND OTHER SUBSCRIPTION SERVICES
Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from
your local telephone company) that are active on this line (i.e., repeat call service).
AA Automated Attendant Automated system answers and routes calls. Must be purchased separately.
DXD Direct Extension Dialing Allows caller to dial extensions without waiting for the receptionist. Available with ACS
R2.0 or later.
ASA Automatic System Answer Plays a recorded message then either places the call on hold, disconnects the call or
continues to ring available extensions. Available with ACS R2.0 or later.
Hunt Hunt Group Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be
programmed in the system.
VMS-AA Automated Attendant Service
of PARTNER Messaging,
PARTNER MAIL, or
PARTNER MAIL VS
This is system-wide voicemail service. If the receptionist does not answer an incoming
call, VMS-AA lets the caller select an extension or route.
VMS-MAIL Voicemail on a personal line PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice
Messaging PC Card must be purchased separately.
LIVE Human Operator If all calls to a specific line will always be answered by a human operator, write in LIVE.
AUX Auxiliary Equipment If all calls will always be answered by a piece of auxiliary equipment, such as a fax
machine, write in AUX.

PARTNER®Advanced Communications System
5
Form B: Instructions for System Configuration: Lines
COLUMN 6:
Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
COLUMN 7:
Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line.
COLUMN 8:
Write in the extension number of the owner of the personal or individual line.

PARTNER®Advanced Communications System
6
Form C–Extension Settings
Form C–Extension Settings
Note: See Form C1 to enter character codes for Ext. Display.
EXT OWNER
EXT.
DISPLAY
up to 20
PHONE
SET
TYPE
LINES ASSIGNED
with Ringing Options CHANGE DEFAULT SETTINGS
BUTTON
FEATURES
Intermed Delayed No Ring Lang
Distinctive
Ring
Abbrev.
Ringing Privacy
Forced
Acct
Code
Call
Coverage
Rings
Voice
Interrupt
on Busy
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

PARTNER®Advanced Communications System
7
Form C–Extension Settings (Continued)
Form C–Extension Settings (Continued)
EXT OWNER
EXT.
DISPLAY
up to 20
PHONE
SET
TYPE
LINES ASSIGNED
with Ringing Options CHANGE DEFAULT SETTINGS
BUTTON
FEATURES
Intermed Delayed No Ring Lang
Distinctive
Ring
Abbrev.
Ringing Privacy
Forced
Acct
Code
Call
Coverage
Rings
Voice
Interrupt
on Busy
36
37
38
39
40
41
42
413
44
45
46
47
48
49
50
51
52
53
54
55
56
57

PARTNER®Advanced Communications System
8
Form C1–Extension Settings Worksheet
Form C1–Extension Settings Worksheet
May be used if Ext. Display is checked on Form C.
Character Codes
Ext.
Jack
No.
Write 2-Digit Code for Each Character To Be Displayed–See Table at Right
Letters:
A = 21 N = 62
B = 22 O = 63
10 C = 23 P = 71
11 D = 31 Q = 72
12 E = 32 R = 73
13 F = 33 S = 74
14 G = 41 T = 81
15 H = 42 U = 82
16 I = 43 V = 83
17 J = 51 W = 91
18 K = 52 X = 92
19 L = 53 Y = 93
20 M = 61 Z = 94
21 Numbers:
22 blank = 11
23 0 = 00 5 = 50
24 1 = 10 6 = 60
25 2 = 20 7 = 70
26 3 = 30 8 = 80
27 4 = 40 9 = 90
28
29
30
31
32
33

PARTNER®Advanced Communications System
9
Form C1–Extension Settings Worksheet (Continued)
Form C1–Extension Settings Worksheet (Continued)
Character Codes
Ext.
Jack
No.
Write 2-Digit Code for Each Character To Be Displayed–See Table at Right
Letters:
A = 21 N = 62
B = 22 O = 63
34 C = 23 P = 71
35 D = 31 Q = 72
36 E = 32 R = 73
37 F = 33 S = 74
38 G = 41 T = 81
39 H = 42 U = 82
40 I = 43 V = 83
41 J = 51 W = 91
42 K = 52 X = 92
43 L = 53 Y = 93
44 M = 61 Z = 94
45 Numbers:
46 blank = 11
47 0 = 00 5 = 50
48 1 = 10 6 = 60
49 2 = 20 7 = 70
50 3 = 30 8 = 80
51 4 = 40 9 = 90
52
53
54
55
56
57

PARTNER®Advanced Communications System
10
Form C: Instructions for Extensions Settings
Form C: Instructions for Extensions Settings
COLUMN 5 — LINES ASSIGNED WITH RINGING OPTIONS
List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have
the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For
pools, the default option is no ringing).
NOTE: Any line not listed will be removed from that extension and will not be accessible from that extension.
COLUMN 6 — CHANGE DEFAULT SETTINGS
Language: Default = English. If you wish to display messages in a different language, write in the language. This is relevant only for
extensions with display phones.
Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the
default so that all calls ring the same, write “NA” (Not Active) in this column.
Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call
is answered.
Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls
are to be private, write “A” (Assigned) in this column. Always use this feature for Fax and modem extensions.
Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write “A”
(Activated) in this column.
Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings.
You can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be
set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.
Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A”
(Activated) in this column.
COLUMN 7 — BUTTON FEATURES
In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons
on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is
included on the following page.