Avaya CyberGear Alchemy Series User manual

CYBERGEAR
REFERENCE MANUAL
(REVISION 5)

ii
COPYRIGHT
Copyright 2001 Avaya Inc. All rights reserved.
Published by Avaya Inc., who reserve the right to make improvements to the products
described in this manual and to revise this publication at any time without notice to any
person of such changes.
All rights reserved. No part of this publication may be reproduced, transcribed, stored in an
electronic retrieval system, translated into any language or computer language, or be
transmitted in any form whatsoever without the prior written consent of Avaya Inc.
NOTICE
Avaya Inc. makes no endorsement of any particular product for any purpose, nor claims any
responsibility for its operation and accuracy.
FURTHER INFORMATION AND PRODUCT UPDATES.
Further information, including Product and Reference Manual updates, can be obtained from
Avaya Inc. Alchemy Dealers and Distributors, or from the AvayaInc. Alchemy web site
http://www.avaya.co.uk/products/#alchemy
Avaya ECS Ltd,
Sterling Court,
15-21 Mundells,
Welwyn Garden City,
Hertfordshire,
AL7 1LZ,
United Kingdom

iii
SAFETY AND HOMOLOGATION STATEMENTS
Declaration of Conformity
Please see the associated Declaration of Conformity document, within the Approvals
folder.

iv

Table of Contents
v
TABLE OF CONTENTS
CHAPTER 1 - INTRODUCTION......................................................1–1
CHAPTER 2 - PRODUCT VARIANTS............................................2–1
CYBERGEAR GOLD .......................................................................................................2–1
CYBERGEAR TA ...........................................................................................................2–1
CURRENT VARIANTS.....................................................................................................2–1
CHAPTER 3 - PORT LABELLING..................................................3–1
CYBERGEAR GOLD .......................................................................................................3–1
CYBERGEAR TA ...........................................................................................................3–2
CHAPTER 4 - PORT CONNECTIONS............................................ 4-1
CONNECTION TO A PC...................................................................................................4-1
DC POWER INPUT CONNECTOR ......................................................................................4-1
CONNECTION TO A TELEPHONE, FAX OR MODEM. .......................................................4-1
CONNECTION TO BASIC RATE ISDN (BRI)....................................................................4-2
CONNECTION TO A LAN. ..............................................................................................4-2
CHAPTER 5 - THE AT COMMAND SET....................................... 5-1
GENERAL .......................................................................................................................5-1
COMMAND MODE. .........................................................................................................5-1
ESCAPE SEQUENCE.........................................................................................................5-1
CONFIGURATION PROFILES (ATZN, AT&FN AND AT&WN).........................................5-1
AT COMMANDS .............................................................................................................5-2
S-REGISTERS..................................................................................................................5-3
ATA - ANSWER CALL ....................................................................................................5-3
ATBN - SET MODE .........................................................................................................5-3
ATD - DIAL ...................................................................................................................5-4
ATE – DTE CHARACTER ECHO.....................................................................................5-4
ATH – HANG UP THE CALL............................................................................................5-4
ATI – INFORMATION......................................................................................................5-4
ATO – RESUME SESSION...............................................................................................5-5
ATS – S-REGISTER CONFIGURATION.............................................................................5-5
ATVN – SET RESPONSE MODE.......................................................................................5-5
ATZ – LOAD PROFILE....................................................................................................5-5
AT&A – SET AUTOCALL DESTINATION.........................................................................5-5
AT&BN –BEARER CAPABILITY......................................................................................5-6
AT&CN – DCD BEHAVIOUR..........................................................................................5-6
AT&DN –DTR ACTION.................................................................................................5-6
AT&FN –DEFAULT CONFIGURATION.............................................................................5-6
AT&HN – FLOW CONTROL............................................................................................5-7
AT&RN – DTE BAUD RATE...........................................................................................5-7
AT&SN – DSR BEHAVIOUR...........................................................................................5-7

Table of Contents
vi
AT&VN – V.110 RATE..................................................................................................5-7
AT&WN – SAVE CURRENT CONFIGURATION.................................................................5-8
AT*A – MULTI-LINK BANDWIDTH MODE. ...................................................................5-8
AT*B – MULTI-LINK BACP MODE. .............................................................................5-8
APPENDIX A - PORT PINOUTS .....................................................A-1
DTE PORT ....................................................................................................................A-1
POTS PORTS ................................................................................................................ A-1
ISDN PORT...................................................................................................................A-2
LAN PORT.................................................................................................................... A-2
APPENDIX B - CABLES ...................................................................B–1
BRI ISDN CABLE.........................................................................................................B–1
DCE CABLE.................................................................................................................B–2
LAN INTERCONNECT CABLE........................................................................................B–3
LAN CROSSOVER CABLE .............................................................................................B–4
APPENDIX C - PORT SAFETY CLASSIFICATION................... C–1
APPENDIX D - TECHNICAL SPECIFICATIONS........................D-1
INTERFACES..................................................................................................................D-1
PROTOCOLS ..................................................................................................................D-2

Introduction
1–1
Chapter 1 - INTRODUCTION
Thank you for purchasing one of the new innovative CyberGear products from Avaya Inc.
Alchemy series.
The CyberGear product range is the first of a new generation of networking systems. It is
designed to integrate both computer and telephony requirements for the small office. This is
achieved by fully utilising :-
- speed and comprehensive feature set offered by ISDN;
- facilities offered by Microsoft Windows95, Windows98, Microsoft NT4 and Windows
2000;
- features provided by standard Caller Display telephones or Caller Display units.
All of these can be used with the CyberGear range of products to provide a fully integrated
voice and data system with features otherwise only available on expensive call centre
systems.
The CyberGear will enhance your communications by bringing voice and data integration to
your desktop, provide you with a range of systems designed to make you more effective and
allow you to enjoy the fruits of your consequent success.
This Reference Manual provides technical information on the CyberGear product range,
including; Approval Statements, Safety Declarations, Port Labelling and Pin-Out
Information, Cable Specifications and Technical Specifications.
For configuration information and an overview of the advanced features available on the
CyberGear, please refer to the Help Text files on the accompanying Alchemy Installation
Wizard. The Wizard is supplied on a CD This is designed to make installation and
configuration of your CyberGear as simple as possible.

Introduction
1–2
11
22
33
321
CyberGear Gold
File Server
Desktop
The Internet Office
Incoming telephone call
Call routed to
specific phone
extension or
group
Incoming phone
number shown on
PC screen with
optional automatic
display of contact
information
Incoming telephone call
Call forwarded
toPC after user
determined
ringing threshold
exceeded
Voice-Mail left
on PC. Message
forwarded to E-mail
Affordable Call-Centre
Benefits at Every Desktop Unified Voice-Mail/E-Mail Messaging
Connecting your Office
to the CyberGear Gold
Included withthe CyberGear Gold is:
1 Alchemy Installation Wizard CD
1 ISDN Cable
1 Serial PC Cable
1 Power Supply
1 Installation Manual
You will need to supply:
Ethernet Cable(s)
Ethernet Hub (if required)
*Telephone Adapters
*Optional Alchemy Telephone Wiring Kit available if
required

Introduction
1–3
CyberGear TA
Desktop
1
2
3
321
Telephone Extension
Computer Telephony for All
Incoming telephone call
Call routed to
specific phone
extension or
group
Incoming phone
number shown on
PC screen with
optional automatic
display of contact
information
Simultaneous voice
and Internet
connection
Automatic Internet
connection on
demand
128,000 bps
connectivity
Affordable Call-Centre
Benefits at the Desktop High-Speed Internet Access
Connecting your Office
to the CyberGear TA
Included with the CyberGear TA is:
1 Alchemy Installation Wizard CD
1 ISDN Cable
1 Serial PC Cable
1 Installation Manual

Introduction
1–4

Product Variants
2–1
Chapter 2 - PRODUCT VARIANTS
The CyberGear Product Range consists of two models, the CyberGear Gold and the
CyberGear TA.
CYBERGEAR GOLD
The CyberGear Gold provides a fully featured voice PBX, data Router and ISDN TA in a
single unit. It supports 6 standard DTMF Telephony devices via 3 dual telephone ports, 1 x
ISDN BRI(Basic Rate Interface) port, 1 x Serial Asynchronous data port, and a 10BaseT
LAN port.
CYBERGEAR TA
The CyberGear TA supports the connection of a single PC or File Server via the Serial
Asynchronous data port and standard analogue DTMF telephony devices on three
Telephone ports.
CURRENT VARIANTS
The Alchemy Series CyberGear Range of products is currently available for the UK and
European markets. As a result there are two variants of each product. A UK version and a
European version. The versions are distinguishable by the last three characters of the sales
feature and by the Unit Part Number label which is located on the base of the unit. Refer to
Table 1 below.
All UK Sales models use a Plug Top Power supply with an integral UK Plug and standard
BT New Plan sockets whereas all European Sales models use a Plug Top Power supply with
an integral European Plug and standard RJ45 sockets.
Basic Product Sales feature Unit Part Number
CyberGear Gold (UK) CYG-G/UK ASYUNTCYGGLDUK00
CyberGear Gold (EU) CYG-G/EU ASYUNTCYGGLDEU00
CyberGear TA (UK) CYG-TA/UK ASYUNTCYGTADUK00
CyberGear TA (EU) CYG-TA/EU ASYUNTCYGTADEU00
Table 1.

Product Variants
2–2

Port Labelling
3–1
Chapter 3 - PORT LABELLING
CYBERGEAR GOLD
The following diagrams show the port labelling on the Alchemy Series CyberGear Gold.
1
2
CyberGear Gold
Front View CyberGear Gold
Rear View
123
Made inthe U.K.
ASYUNTCYGGLDUK00
010000000001
CyberGear Gold (UK) – Base View
21 3
Made in the EEC
ASYUNTCYGGLDEU00
010100000001
CyberGear Gold (EU) - Base View
B1 Data
B1 Voice
B2 Data
B2 Voice
LAN Activity
LAN Status
ISDN Status
Unit Status
DTE port
LAN Port ISDN Port
Phone Port 3
Phone Port 2
Phone Port 1
Power Socket
LAN Port ISDN Port
Phone Port 3
Phone Port 2 Phone Port 1
Power Socket

Port Labelling
3–2
CYBERGEAR TA
The following diagrams show the port labelling on the Alchemy Series CyberGear TA.
1
2
CyberGear TA
Front View CyberGear TA Rear View
1
23
Made in the EEC
ASYUNTCYGTADEU00
015100000001
CyberGear TA (EU) – Base View
1
2
3
Made inthe U.K.
ASYUNTCYGTADUK00
015000000001
CyberGear TA (UK) - Base View
DTE port
ISDN Port Phone Port 3 Phone Port 2
Phone Port 1 Power Socket
ISDN Port
Phone Port 3 Phone Port 2
Phone Port 1
Power Socket
B1 Data
B1 Voice
B2 Data
B2 Voice
ISDN Status
Unit Status

Port Connections
4-1
Chapter 4 - PORT CONNECTIONS
CONNECTION TO A PC.
The DTE port is presented as a standard 25 way D-Type socket on the rear of the unit. This
port can be used to connect to a PC or other Asynchronous Device.
A 25 way to 9 way adapter cable is supplied with the CyberGear unit. However, if a
replacement or spare cable is required, then this can be obtained by ordering the Sales
Feature ARG-TAC (Alchemy Series part number CABMANSN03M0PP00) or alternatively
you can purchase, or construct, a cable using the information supplied in Appendix C.
DC POWER INPUT CONNECTOR
The CyberGear TA and CyberGear Gold use Plug Top PSU modules to provide DC power.
The Plug Top PSU is plugged into a suitable mains power outlet and provides a 12Volt
unregulated DC output. This unregulated DC is fed into the unit via the DC Input port. This
port is labelled :-
+
c
CONNECTION TO A TELEPHONE, FAX OR MODEM.
A maximum of three standard analogue telephony devices (i.e. telephone, fax or modem)
can be connected to the CyberGear TA. The telephone (Fax or modem) is plugged directly
into one of the telephone sockets located on the base of the unit. These sockets are
labelled:-
123
The CyberGear Gold supports six standard analogue telephony devices. There are three
telephone sockets on the base of the unit. Each socket on the CyberGear Gold is therefore
capable of supporting two separate telephones/internal extensions.
As each port has dual connections it can be wired into your office using the port pin-out
information provided in Appendix A, alternatively a wiring kit is available. These kits can
be obtained by either ordering the Appropriate Sales Feature ( CYG-BTDC for the UK
variant or CYG-RJDS for the European variant) or they can be constructed from the
information supplied in Appendix B.

Port Connections
4-2
CONNECTION TO BASIC RATE ISDN (BRI).
The CyberGear TA and the CyberGear Gold connect to Basic Rate ISDN. Each CyberGear
comes supplied with a suitable cable for connection to the ISDN Network. The Basic Rate
ISDN port is labelled as :-
Additional or replacement ISDN Cables can be obtained by ordering Sales Feature ARG-
ISDNC (Alchemy Series part number CABBRINN03M0PP00).
CONNECTION TO A LAN.
Connection to the LAN from the CyberGear Gold may be made via the 10BaseT port on the
bottom of the unit. The LAN port is labelled :-
A straight cable is used to connect to a hub port, and a LAN crossover cable is used to
connect to a PC. i.e. the port is an MDI type port.

The AT Command Set
5-1
Chapter 5 - THE AT COMMAND SET
GENERAL
This chapter explains how to configure and use the TerminalAdapter (TA) functionality of
the CyberGear TA and the CyberGear Gold.
The TA functionality is achieved by connecting a Terminal (or a PC running Terminal
Emulation Software) to the CyberGear’s DTE port and issuing the appropriate “AT
Commands.
The available AT Commands, along with their default settings are shown in Table 2. The
remainder of this chapter explains, in detail, each individual AT Command and it’s available
values.
The AT Command must be entered in a specific format for the CyberGear to recognise and
execute the instruction. The Command Statement begins with the letters AT (Attention).
This is then followed by one or more commands. These commands can each consist of a
sequence of letters, letters and numbers, the symbols * and & followed by letters or the
symbols * and & followed by letters and numbers. Each AT Command is terminated by a
carriage return (the Return [↵
↵↵
↵] or Enter key).
COMMAND MODE.
AT Commands will only be actioned when the DTE port is in theAT Command Mode state.
This occurs when the unit is first power up, when the unit is in the unconnected state or after
the Escape Sequence is entered in the Data Transfer mode.
If AT is typed while in the unit is in the Command Mode state, the CyberGear will respond
with “OK”.
ESCAPE SEQUENCE.
When the CyberGear is in the Data Transfer mode the Escape Sequence will return the unit
to Command Mode. The Escape Sequence consists of a pause (set by ATS12, default value
is one second), three escape characters, and then another pause (again set by ATS12). The
default Escape Sequence characters are +++, but can be altered using the ATS2 command.
The Escape Sequence can be disabled, to prevent any false escapes into the AT Command
mode during normal Data Transfer mode, by issuing the ATS2=128 command.
The ATO command returns the CyberGear back to Data Transfer mode.
CONFIGURATION PROFILES (ATZN, AT&FN AND AT&WN).
The CyberGear allows configuration parameters to be stored in 3 different profiles (0, 1 and
2). These profiles are all initialised with Factory Default values.
To save the current unit’s configuration settings to profile 0, 1 or 2 the AT&Wn command
should be used. The ATZn command is used to initiate or answer a call utilising the
parameters stored in profile 0, 1 or 2.The AT&Fn command is used to load the Factory
Default settings into a profile.

The AT Command Set
5-2
Note – There is no Battery backed memory on the CyberGear, consequently all profiles will
return to their Factory Default values after a power off/on.
AT COMMANDS
CMD Description Possible Values Default Value
ATA Answer call. - - - - - -
ATBn Set mode. 0 = PPP,
1 = MLPPP,
2 = V120 - Normal,
3 = V110
4 = V120 – UI first.
Default = 0.
ATD Dial. - - - - - -
ATE Echo. 0 = Off,
1 = On. Default = 1.
ATH Hang up call. - - - - - -
ATI Display TA Information. - - - - - -
ATO Resume session. - - - - - -
ATSn S-register configuration. - - - - - -
ATVn Set Response Mode. 0 = Digital
1 = Verbose Default = 1
ATZn Load profile. 0, 1 or 2. Default = 0.
AT&A Set AutoCall destination. - - - - - -
AT&Bn Set Bearer Capability. 0 = Digital,
1 = Speech,
2 = 56k/V.110.
Default = 0.
AT&Cn DCD behaviour. 0 = Always on,
1 = Follows call,
2 = Pulse
disconnect.
Default =1.
AT&Dn DTR action. 0 = Ignore,
1 = AutoDial
destination,
2 = Drop call,
3 = Drop and reset.
Default = 2.
AT&Fn Factory default. 0, 1, 2 or (none).
(none) = current
profile
Default = curre
nt
profile
AT&Hn Flow control. 0 = None,
3 = RTS/CTS,
4 = XON/XOFF.
Default = 3.
AT&Rn Baud Rate. DTE speed (bps),
0 = AutoBaud. Default = 0.
AT&Sn DSR behaviour. 0 = always on,
1 = follows call Default = 0.
AT&Vn V.110 Rate. 0 = 38400 bps,
1 = 19200 bps,
2 = 9600 bps,
3 = 4800 bps.
Default = 2.
AT&Wn Save current
configuration. 0, 1 or 2. Default = 0.
AT*An Multi-link bandwidth mode. 0 = Permanent,
1 = On demand. Default = 1.
AT*Bn Multi-link BACP mode. 0 = Disabled,
1 = Enabled. Default = 0.
Table 2.

The AT Command Set
5-3
S-REGISTERS
S-Reg. Description Possible Values Default Value
S0 Auto-Answer. Range: 0 – 255
(0 = Disabled) Default = 0.
S1 Ring counter (Read only). - - - - - -
S2 Escape character. Range: 0 – 127
(0 = Disabled) Default = 43 (+).
S3 Carriage Return character. Range: 0 - 127 Default = 13.
S4 Line Feed character. Range: 0 - 127 Default = 10.
S5 Back Space character. Range: 0 - 127 Default = 8.
S7 Dial timeout. Range: 1 – 255 secs.
Measured in secs. Default = 30. (30 sec)
S10 DCD pulse length. Range: 1 – 255
Measured in 1/10 sec. Default = 14 (1.4 sec).
S12 Guard time. Range: 0 – 255
Measured in 1/50 sec. Default = 50 (1.0 sec).
Table 3
ATA - ANSWER CALL
The Auto Answer function of the CyberGear is controlled via the ATA and the ATS0
commands.
The ATS0 command sets the number of rings detected before the unit will answer the
incoming call. The value of ATS0 should be set to any value between 1 and 127. Setting
ATS0 to 0 disables the Auto Answer functionality.
The ATA command allows the incoming call to be answered manually.
ATBN - SET MODE
The ATBn command is used to set the way in which the data received and transmitted on
the ISDN link is structured.
ATB0 - sets the link protocol to Point to Point Protocol (PPP). This is used when the
remote end of the link only allows one connection per user.
ATB1 - sets the link protocol to be Multi Link Point to Point Protocol. This is used when
the remote end of the link allows multiple simultaneous connections from the
same source.
ATB2 - sets the link protocol to V.120 (Numbered datagrams). V.120 is a standard rate
adaptation mechanism used by TAs to convert asynchronous data, received from
the PC, to synchronous data on the ISDN connection.
ATB3 - sets the link protocol to V.110. V.110 is also a rate adaptation mechanism. Its
main use is for data connections over the GSM Network.
ATB20 - sets the link protocol to V.120 (Un-numbered datagrams) This option should be
used if it is not possible to establish a V.120 connection using ATB2.

The AT Command Set
5-4
ATD - DIAL
The ATD command causes the CyberGear to dial a number. Spaces, hyphens, parenthesis
or other punctuation can be interspersed with the number to be dialled to make the command
easier to read. For example the following ATD commands are all valid :-
ATD 01923 123456
ATD 01923-123456
ATD [phone]
Note :- The @ character is used to invoke Sub-addressing. In order to place calls to
destinations which require the use of sub-addressing the @ modifier is used as
follows :-
ATD 01923 123456@01
Where “01” is the required destination Sub-address.
ATE – DTE CHARACTER ECHO
This command instructs the CyberGear to echo, or not, the characters received from the
attached DTE while in the command mode.
ATE0 - Disables character echo
ATE1 - Enables character echo.
ATH – HANG UP THE CALL.
The ATH command is used to disconnect a callwhich is still in progress. To disconnect a
call, escape to the command mode and type in ATH. The CyberGear will then terminate
the connection and hang up the call.
ATI – INFORMATION.
This command is used (mainly by Plug and Play utilities) to obtain product information.
ATI0 - displays the Product Number
ATI1 - outputs the string “Avaya Inc.”
ATI2 - displays the Product Description
ATI3 - displays the Version String
ATI9 - displays the Product’s Plug and Play ID.