Avaya PARTNER Advanced Communications System User manual

PARTNER®
Advanced Communications System
Quick Reference Guide
518-456-804
Comcode 700313604
Issue 6
July 2004

Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time
of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at his own expense. This system is Class B compliant in some configurations. For addi-
tional FCC information, see the PARTNER Customer Support Document.
Canadian Department of Communication (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio
interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique
édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s
behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests with you – an
Avaya Inc. system administrator, your telecommunications peers, and your managers. Avaya Inc. does
not warrant that this product or any of its networked equipment is either immune from or will prevent either
unauthorized or malicious intrusions. Avaya Inc. will not be responsible for any charges, losses, or dam-
ages that result from such intrusions. For important information regarding your system and toll fraud, see
the PARTNER Customer Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assistance, call the
Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agree-
ment” card provided with your package. For additional warranty information, see the PARTNER Customer
Support Document.
Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D,
MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P, and SYSTIMAX are regis-
tered trademarks of Avaya Inc. in the U.S. and other countries.
Copyright 2004 Document 518-456-804
Avaya Inc. Comcode 700313604
All Rights Reserved Issue 6
Printed in USA July 2004

Ordering Information
For additional documents, refer to the PARTNER Customer Support Document.
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies
Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies
Inc. or Lucent should be interpreted as reference to Avaya Inc. The exception is cross references to
books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as
a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged voice and data,
customer-relationship management, messaging, multiservice networking, and structured cabling products
and services. Avaya Labs is the research and development arm for the company.
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when using your tele-
phone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when service or repair work
is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or
short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the
product.
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 207 866-6701
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-804
Comcode: 700313604
Issue 6, June, 2004

8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating.
DO NOT place the product in a separate enclosure unless proper ventilation is provided. DO NOT
place the product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
CAUTION:

Contents
Table of Contents 5
1 Getting Acquainted
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Installing Your System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Evaluating the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Loudspeaker Paging System. . . . . . . . . . . . . . . . . . . . . 25
Installing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting Auxiliary Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 Setting Up Your System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
System Programming Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administering the Loudspeaker Paging System. . . . . . . . . . . . . . . . . . . 38
Assigning Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Customizing Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Changing Settings to Support PBX or Centrex Services . . . . . . . . . . . . 42
Emergency Phone Number List (#406) . . . . . . . . . . . . . . . . . . . . . . . . . 43
Voice Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
4 Programming System Features
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dialing Restrictions and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Groups of Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

6 Table of Contents
Table of Contents Quick Reference Guide
5 Programming Telephone Features
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Extension Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6 Maintaining Your System
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Upgrading 1600 DSL and 012E Module Firmware . . . . . . . . . . . . . . . . 73
Upgrading T1 Module Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Adding New Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Replacing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adding Lines, Pools, and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
7 If Something Doesn’t Work
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Your Release Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Clearing a Backup-Failure Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
012E Module Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Calling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
System Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
T1 Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
1600 DSL Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Tip/Ring Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
8 System Programming Flow Charts

Welcome 7
1 Getting Acquainted
Welcome
This quick reference is designed to help you program the PARTNER®Advanced
Communications System (ACS) Release 7.0. It provides procedures for
customizing your system after it is initially installed and for programming
everyday tasks you perform in order to manage your system.
Prior to using this guide, you should become familiar with the PARTNER
Advanced Communications System Installation, Programming, and Use guide,
which describes the system in detail and provides procedures for programming
all of the system’s features and capabilities.
This chapter provides a system overview that describes the capacities, modes of
operation, components, and auxiliary equipment of the system.
System Overview
The PARTNER ACS is located on a company’s premises and is available in
three configurations:
• Stand-alone processor module
• 2-slot carrier (processor module and one line and extension module)
• 5-slot carrier (processor module and up to four line and extension modules)
You also can have a PARTNER Messaging or PARTNER MAIL VS
module for voice messaging in the 2-slot or 5-slot carriers. This takes the
place of a line and extension module.

1 Getting Acquainted
8 System Overview
Quick Reference Guide
Using these lines and extensions, you can add various devices and telephones
to configure your system to meet your business needs (see the figure, “System
Configurations,” that follows). For detailed information about PARTNER ACS
hardware, see the PARTNER Advanced Communications System Installation,
Programming, and Use guide.
System Configurations
TransTalk™
Wireless Phones
PARTNER-34D
®
Phone
(with optional PARTNER-CA48
Intercom Autodialer)
PARTNER-6
®
Phone
5-Slot
Carrier
CONTROL UNIT
SYSTEM PHONES Optional Modules
PARTNER-18
®
Phone
Optional Devices
(for extension jacks)
Serial Printer
Magic on Hold deck
PC Cards
• Backup/Restore
• ASA/DXD (R1.0 or later)
• Software upgrade (R2.0 or later)
• Remote Access (R3.0 or later)
• PARTNER Voice Messaging
Call Accounting
Terminal (Basic or Plus)
Answering
Machine
Fax Machine
Standard
Phone
Doorphone
PUSH
Alert
Optional Devices
(for the control unit)
Optional Carriers
PARTNER MAIL
Voice Messaging
System
Paging System
PARTNER
PARTNER Messaging
or
PARTNER MAIL VS
Voice Messaging System
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Message
IntercomIntercom
Ext.
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Feature
Conf
Transfr
Mic
HFAI
Hold
Spkr
IntercomIntercom
Ext.
Message
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
IntercomIntercom
Ext.
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
IntercomIntercom
Ext.
Contact Closure
Adjunct
PARTNER3000
ContactClosureAdjunct
POWER PLAY RECORD
PUSH
206
Module
L
I
N
E
S
PFT
E
X
T
E
N
S
I
O
N
S
PFT
PARTNER
MODULE
206
400
Module
L
I
N
E
S
PFT
PARTNER
MODULE
400
R1.0
L
I
N
E
S
PFT
2-Slot
Carrier
SPARE
HANDSETREFRESH
On/Off
Feat/P
Conf
GHI
PQRS
OPER
Trans
Hold
Redial
12
4
JKL
ABC
3
DEF
5
MNO
6
TUV
8
0
WXYZ
9
7
Mute
PARTNER-18D
®
Phone
012E
Module
1600DSL
Module
308EC
Module
PARTNER
3000
PARTNER
3000
PARTNER
3000
T1
Module
PARTNER ACS
Processor Module
SMDR Jack
Contact Closure Jack
Extension Jacks (9)
Grounding Screw
PC Card Slots (2)
Power LED
Outside Line Jacks (5)
MUSIC-ON-HOLD Jack
(for RCA phono plug)
Battery Compartment

1 Getting Acquainted
System Capacity 9
Quick Reference Guide
System Capacity
The PARTNER ACS release you have, the carrier you use, and the combination
of modules installed, determine the number of available lines and extensions.
PARTNER ACS Release 7.0 allows up to 31 lines and up to 48 extensions.
However, these maximums cannot be achieved simultaneously.
System Components
The system components include the processor module, the optional line and
extension modules, and the telephones. See the PARTNER Advanced
Communications System Release 7.0 Installation, Programming, and Use guide
for more details.
If you want to install a PARTNER Messaging or PARTNER MAIL VS
module, keep in mind that the module uses one of the slots in the
carrier, which reduces the system line and extension capacity.

1 Getting Acquainted
10 System Components
Quick Reference Guide
System Components
System
Components Description
Processor
Module Provides the software intelligence that controls the system’s features. It has jacks for five outside lines and nine enhanced
tip/ring extensions. The processor also has two PCMCIA slots
for ASA/DXD, PARTNER Voice Mail Release 3.0, or Remote
Administration cards. The module has a grounding screw and
jacks for the following:
• Music-On-Hold audio source
• Two Contact Closures
• A call reporting device, such as an SMDR printer
If you have a loudspeaker paging system, connect it to one of
the line jacks on a module in the PARTNER system. If the
loudspeaker paging system requires a “dry contact relay,”
connect the system to line jack 5.
Line and
Extension
Modules
Installed in a carrier, these modules provide additional outside
line jacks and/or extension jacks. The 2-slot carrier
configuration can hold two modules. The 5-slot carrier
configuration can hold five modules. For more information about
the line and extension modules, see the PARTNER Advanced
Communications System Release 7.0 Installation,
Programming, and Use guide.
Telephones The PARTNER-34D, PARTNER-18D, PARTNER-18, and
PARTNER-6 telephones and the PARTNER CA48 Call
Assistant Intercom Autodialer are products specifically
designed to work with the system. You can also use the
MLS-series, TransTalk©9000-series, industry-standard
single-line rotary or touch-tone telephones with the system.
PARTNER Endeavor telephones are supported when an
Endeavor 362EC module is installed in the carrier.