Avaya 3735 User manual

Using Avaya 3735 DECT handsets

connected to Avaya Aura®

Communication Manager and IP Office

Release 4.7.1

Issue 1

August 2019

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close

proximity to an Avaya DECT handset might cause interference.

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L.L.C. SEE HTTP://WWW.MPEGLA.COM.

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WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL

PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED

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PARTNER ACKNOWLEDGES AND AGREES THE AVAYA

CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL

RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC

IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE

FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES

IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)

ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD

(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS

ENCODED BY A CONSUMER ENGAGED IN A PERSONAL

ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER

LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED

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Compliance with Laws

You acknowledge and agree that it is Your responsibility for

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limited to laws and regulations related to call recording, data privacy,

intellectual property, trade secret, fraud, and music performance

rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there can be a risk of Toll Fraud

associated with your system and that, if Toll Fraud occurs, it can

result in substantial additional charges for your telecommunications

services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You

need technical assistance or support, call Technical Service Center

Toll Fraud Intervention Hotline at +1-800-643-2353 for the United

States and Canada. For additional support telephone numbers, see

the Avaya Support website: https://support.avaya.com or such

successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in

the Security Policies and Support section of https://

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the

Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya

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as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: https://support.avaya.com for

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with your Avaya product or Hosted Service. For a list of support

telephone numbers and contact addresses, go to the Avaya Support

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Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Danger:

The handset receiver contains magnetic devices that can

attract small metallic objects. Care should be taken to avoid

personal injury.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS

standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including

interference that may cause undesired operation of the

device.

Le présent appareil est conforme aux CNR d'Industrie Canada

applicables aux appareils radio exempts de licence. L'exploitation est

autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible

d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only

operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential

radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power

(EIRP) is not more than that necessary for successful

communication.

Conformément à la réglementation d'Industrie Canada, le présent

émetteur radio peut fonctionner avec une antenne d'un type et d'un

gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie

Canada. Dans le but de réduire les risques de brouillage

radioélectrique à l'intention des autres utilisateurs, il faut choisir le

type d'antenne et son gain de sorte que la puissance isotrope

rayonnée équivalente ne dépasse pas l'intensité nécessaire à

l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure

limits set forth for an uncontrolled environment. This equipment

should be installed and operated with minimum distance 20cm

between the radiator & your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or

transmitter.

Cet équipement est conforme aux limites d'exposition aux

rayonnements ISEDétablies pour un environnement non contrôlé.

Cet équipement doit être installé et utilisé avec un minimum de 20

cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic

Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.

If this is used near a radio or television receiver in a domestic

environment, it may cause radio interference. Install and use the

equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the

equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by

Avaya to be used with the equipment. If you use any

other equipment, it may cause failures, malfunctioning,

or fire.

• Power cords shipped with this equipment must not be

used with any other equipment. In case the above

guidelines are not followed, it may lead to death or

severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず

製品に同梱されております添付品または指定品をご使用くだ

さい。添付品指定品以外の部品をご使用になると故障や動作

不良、火災の原因となることがあります。

•同梱されております付属の電源コードを他の機器には使用し

ないでください。上記注意事項を守らないと、死亡や大怪我

など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two

conditions:

1. It is possible that this equipment or device may not cause

harmful interference, and

2. This equipment or device must accept any interference,

including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos

condiciones:

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su operación

no deseada.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate

the equipment.

To comply with the FCC RF exposure compliance requirements, this

device and its antenna must not be co-located or operating to

conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interferences that may cause undesired

operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designated to provide reasonable protection against

harmful interferences in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interferences to radio or

television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth

for an uncontrolled environment . This equipment should be installed

and operated with minimum distance of 8 in or 20 cm between the

radiator and your body. This transmitter must not be co-located or

operating in conjunction with any other antenna or transmitter.

EU Countries

This device when installed complies with the essential requirements

and other relevant provisions of the EMC Directive 2014/30/EU,

Safety LV Directive 2014/35/EU, Radio Equipment Directive

2014/53/EU, and RoHS Directive 2011/65/EU. A copy of the

Declaration may be obtained from http://support.avaya.com or Avaya

Inc., 4655 Great America Parkway, Santa Clara, CA 95054–1233

USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power

supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this

site, the Documentation, Hosted Service(s), and product(s) provided

by Avaya are the registered or unregistered Marks of Avaya, its

affiliates, its licensors, its suppliers, or other third parties. Users are

not permitted to use such Marks without prior written consent from

Avaya or such third party which may own the Mark. Nothing

contained in this site, the Documentation, Hosted Service(s) and

product(s) should be construed as granting, by implication, estoppel,

or otherwise, any license or right in and to the Marks without the

express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

The Bluetooth™ word mark and logos are registered trademarks

owned by Bluetooth SIG, Inc. and any use of such marks by Avaya

Inc. is under license. Other non-Avaya trademarks and trade names

are the property of their respective owners.

Contents

Chapter 1: Introduction.......................................................................................................... 11

Purpose................................................................................................................................ 11

Change history...................................................................................................................... 11

Chapter 2: Avaya 3735 DECT handset overview.................................................................. 12

3735 DECT handset physical layout....................................................................................... 13

Avaya 3735 DECT handset.................................................................................................... 15

Functions.............................................................................................................................. 16

Accessories.......................................................................................................................... 18

DC3 Desktop Charger and DP1 Desktop Programmer....................................................... 19

Icons and text in the display............................................................................................. 20

Chapter 3: Menu Tree............................................................................................................. 27

Calls..................................................................................................................................... 27

Contacts............................................................................................................................... 28

Profiles................................................................................................................................. 29

Messaging............................................................................................................................ 30

My favorites.......................................................................................................................... 31

Shortcuts.............................................................................................................................. 32

Connections.......................................................................................................................... 34

Settings................................................................................................................................ 35

In call................................................................................................................................... 36

Additional In Call functions..................................................................................................... 38

Customizing the menu tree..................................................................................................... 38

Chapter 4: Basic operation.................................................................................................... 39

Switching the handset on....................................................................................................... 39

Switching the handset off....................................................................................................... 39

Log in or out of a shared phone.............................................................................................. 39

Logging onto a handset......................................................................................................... 40

Logging off a handset............................................................................................................ 40

Turning the audible signal on or off......................................................................................... 40

Locking and unlocking the keypad.......................................................................................... 41

Locking and unlocking the keypad in idle mode.................................................................. 41

Locking and unlocking the keypad during a call.................................................................. 41

Locking and Unlocking the handset......................................................................................... 42

Muting ringtone for incoming call or message.......................................................................... 43

Chapter 5: Configuring Bluetooth Headset.......................................................................... 44

Introduction to Bluetooth........................................................................................................ 44

Wearing a Bluetooth headset................................................................................................. 44

Headsets.............................................................................................................................. 44

Operation............................................................................................................................. 45

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Enabling a Bluetooth connection....................................................................................... 45

Disabling the Bluetooth connection................................................................................... 45

Pairing or connecting Bluetooth headset........................................................................... 46

Selecting a Bluetooth headset.......................................................................................... 46

Removing a headset........................................................................................................ 47

Changing the name of Bluetooth headset.......................................................................... 47

Changing the headset profile............................................................................................ 47

Calling.................................................................................................................................. 48

Making a call................................................................................................................... 48

Answering a call.............................................................................................................. 48

Ending a call................................................................................................................... 49

Volume and Mute Control....................................................................................................... 49

Adjusting the volume during a call..................................................................................... 49

Muting or unmuting a call................................................................................................. 49

Messaging...................................................................................................................... 50

Transfer a call....................................................................................................................... 50

Transferring a call to the handset...................................................................................... 50

Transferring a call to the Bluetooth headset....................................................................... 50

Switching to a corded headset.......................................................................................... 51

Operation Notice................................................................................................................... 51

Troubleshooting.................................................................................................................... 51

Changing the system....................................................................................................... 52

Subscribing handset in DECT system............................................................................... 53

Unsubscribing the system................................................................................................ 54

Renaming the system...................................................................................................... 54

Setting priority................................................................................................................. 54

Defining handset actions when placed in charger and in call............................................... 55

Defining handset actions when placed in charger and not in call.......................................... 55

Chapter 6: Menu operation.................................................................................................... 57

Managing incoming calls........................................................................................................ 57

Incoming call................................................................................................................... 57

Answering a call.............................................................................................................. 57

Declining a call................................................................................................................ 57

Ending a call................................................................................................................... 58

Declining a call with a predefined message....................................................................... 58

Answering a text message with a predefined message....................................................... 58

Managing call list................................................................................................................... 59

Call list........................................................................................................................... 59

Editing a number from the call list..................................................................................... 59

Saving a number from the call list..................................................................................... 59

Sending a message from the call list................................................................................. 60

Deleting entries from the call list....................................................................................... 60

Viewing missed calls........................................................................................................ 61

Contents

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Viewing the time of a call.................................................................................................. 61

Push-to-talk group call..................................................................................................... 62

Managing calls in absentia..................................................................................................... 65

Call services................................................................................................................... 65

Absence handling............................................................................................................ 66

Deactivating the Absence settings.................................................................................... 66

Diverting calls................................................................................................................. 66

Stopping the diversion of calls.......................................................................................... 67

Emergency calls.............................................................................................................. 67

Managing Mid-call operations................................................................................................. 68

During a call.................................................................................................................... 68

Managing outgoing calls........................................................................................................ 75

Calling a number from contacts........................................................................................ 75

Calling a contact from the local or company phonebook..................................................... 75

Calling a contact from the central phone book.................................................................... 75

Making a local call........................................................................................................... 76

Making an international call.............................................................................................. 76

Dialing a number with the headset button.......................................................................... 77

Dialing using a pre-programmed number........................................................................... 77

Dialing a number from the call list..................................................................................... 77

Dialing last called number with the headset number........................................................... 78

Managing contacts................................................................................................................ 78

Contacts......................................................................................................................... 78

Managing shortcuts............................................................................................................... 82

Shortcuts........................................................................................................................ 82

Managing My favorites........................................................................................................... 84

Adding to My favorites..................................................................................................... 84

Editing My favorites......................................................................................................... 85

Deleting My favorites....................................................................................................... 85

Managing messages.............................................................................................................. 85

Message List................................................................................................................... 85

Inbox.............................................................................................................................. 86

Sent messages............................................................................................................... 90

Received messages........................................................................................................ 91

Enhanced messaging...................................................................................................... 92

Mobile data..................................................................................................................... 95

Voice mail....................................................................................................................... 95

Managing profiles.................................................................................................................. 96

Profiles........................................................................................................................... 96

Alarm operation............................................................................................................... 98

Activating an alarm.......................................................................................................... 98

Acoustic location signal.................................................................................................... 98

Testing the alarm............................................................................................................. 98

Contents

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Alarm with location information......................................................................................... 99

Alarm with data............................................................................................................... 99

Automatic call after alarm................................................................................................. 99

Procedure call................................................................................................................. 99

System Profiles............................................................................................................. 100

Advanced Functions............................................................................................................ 101

Admin menu................................................................................................................. 101

Clearing lists in charger................................................................................................. 102

Troubleshooting.................................................................................................................. 102

Operational problems.................................................................................................... 102

Error or warning messages............................................................................................ 103

System Handling................................................................................................................. 105

Software upgrade and additional features........................................................................ 105

Handset updates via the charging rack............................................................................ 105

Chapter 7: Customizing Avaya 3735 DECT handset......................................................... 107

Settings.............................................................................................................................. 107

Sound and alert settings................................................................................................ 107

Keypad lock settings...................................................................................................... 109

Phone lock settings........................................................................................................ 111

Display settings............................................................................................................. 112

Time and date settings................................................................................................... 114

Call answering settings.................................................................................................. 115

Alarm settings............................................................................................................... 116

Other settings................................................................................................................ 116

Chapter 8: Maintenance........................................................................................................ 118

Maintenance....................................................................................................................... 118

Maintenance of Batteries................................................................................................ 118

Easy Replacement of Handset........................................................................................ 119

Attach the hinge-type clip............................................................................................... 121

Attach the swivel-type clip.............................................................................................. 121

Attach cover for no clip.................................................................................................. 122

Chapter 9: Energy efficiency............................................................................................... 123

Chapter 10: Related Resources........................................................................................... 124

Documentation.................................................................................................................... 124

Appendix A: Safety Precautions......................................................................................... 125

Safe operation.................................................................................................................... 125

Regulatory Compliance Statements (EU and EFTA)............................................................... 125

Exposure to radio frequency signals............................................................................... 125

Regulatory Compliance Statements (USA and Canada only).................................................. 126

FCC and IC compliance statements................................................................................ 126

Exposure to radio frequency signals............................................................................... 127

Precautions......................................................................................................................... 127

Handset........................................................................................................................ 127

Contents

August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 9

Comments on this document? [email protected]

Battery......................................................................................................................... 128

Glossary................................................................................................................................. 129

Contents

August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 10

Comments on this document? [email protected]

Chapter 1: Introduction

Purpose

This document describes how to use product features and capabilities

This document is intended for people who want to learn how to use product features and

capabilities.

Change history

Issue Date Summary of changes

Release 4.7.1, Issue

July 2019 • Updated Contacts on page 28.

• Updated Calling a contact from the central phone

book on page 75.

• Added Central phonebook on page 81.

August 2019 Using 3735 DECT handsets with Communication Manager and IP Office 11

Comments on this document? [email protected]

Chapter 2: Avaya 3735 DECT handset

overview

The Avaya 3735 DECT handset is a robust DECT handset designed for medium to high demand

environments such as hospitals, elderly care, retail and enterprise. Its advanced messaging features

make it ideal for applications where two-way messaging or interaction with automated equipment is

required.

The Avaya 3735 DECT handset streamlines maintenance or administration and can easily be

adapted to fit the changing needs of large and diversified organizations.

3735 DECT handset has the following rich features:

• Color display

• Telephony

• Messaging

• Bluetooth

The two available models of the handset are:

• 3735 DECT handset

• 3735 DECT handset Alarm

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