Avaya J139 User manual

Quick Reference for Avaya
J139 SIP IP Phone in Avaya
Aura®
Release 4.1.3
Issue 1
January 2024
© 2023-2024, Avaya LLC
All Rights Reserved.
Main menu
The following table lists the Main menu icons used in
Avaya J139 IP Phone:
Icons Name Description
Features To access the
administrated features.
Applications • To access phone
applications such as
Contacts, Recents,
Calendar, My Presence,
and Activate screen
saver.
• To log out of the phone
extension to protect
your settings or let
another user log in.
Settings To change your phone
settings, customize
button labels, adjust
brightness, audio
settings, assign speed
dial entries, etc.
Network
information
To check network
settings.
Administration To access administration
settings.
About To view the phone
software version.
General phone icons
The following table lists the icons used in Avaya J139
IP Phone:
Icon Description
Microphone is muted.
Missed call on your phone. You can
see the Missed Call icon in the
Recents application.
Missed call reason on your phone.
You can see the additional context for
the missed call.
Incoming call indicates you have
answered this call. You can see the
Incoming Call icon in the Recents
application.
Outgoing call indicates you have made
this call. You can see the Outgoing
Call icon in the Recents application.
The Bridged Call icon indicates the
line is used for a call on another
phone.
Incoming call is alerting.
Outgoing call indicates you have made
this call.
Call is active.
Call is on hold.
Call is on hold during conference call
setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow
to see more pages / screens / options.
Scroll left for more options.
Scroll right for more options.
Table continues…
Icon Description
Indicates that the phone is not
connected to the Session Manager
and is operating in Failover mode.
Some features might not be available
or work incorrectly.
If the appearance line displays this
icon, it indicates that the phone
has encountered a failure and has
preserved the media session until the
near user hangs up.
This icon can also indicate that the
phone is connected to the call server
but the features are not available.
The Do not disturb feature is on.
The Send All Calls feature is on.
The Call forward feature is on.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Indicates a low network performance
or presence of local network issues
that might result in lower call quality.
Indicates that the SLA Mon™ agent
has taken control of the phone.
Indicates that the call is being
recorded for SLA Mon™.
Indicates that the audio of this call is
secure.
Indicates that the audio alert for
incoming calls is off.
Indicates that you have missed a call.
The number in the icon indicates the
number of missed calls.
Indicates that you have missed a call.
The plus sign (+) in the icon indicates
that the number of missed calls are
more than 9.
Autodialing feature.
Toll call.
Table continues…
1

Icon Description
Toll-free call.
Getting started
Single sign-on login
With the Single sign-on (SSO) feature, you can log
into your Avaya J139 IP Phone with corporate login
credentials. Your phone administrator configures the SSO
feature for your extension. You can log in to your phone
using a QR code or a URL. The QR code and the URL
redirect you to the SSO login page of your organization.
After the SSO authentication, your phone automatically
logs you in.
You can log in to the phone as one of the following user
with the SSO login feature:
• Primary user: You can log in to your phone with the
SSO authentication. In this login mode, Guest login
is not available.
• Guest user: You can log in to a phone as a guest
with the SSO authentication. The primary user of the
phone must use forced or manual authentication to
log in to the phone.
When your phone administrator activates the SSO login
feature on your extension, the following login changes
take place:
• The phone disables the Guest Login feature for the
primary users.
• The Guest user logs out of the phone, and the
primary user automatically gets logged in when
the number of simultaneous devices exceeds the
maximum.
• The phone can be unlocked only with the PIN you
set.
When the SSO and Multiple Device Access (MDA)
features are active on your extension, use the SSO login
for all the MDA devices.
Related links
Logging into your phone with the SSO QR code or
URL on page 2
Logging into a phone as a Guest user with SSO login on
page 2
Logging into your phone with the SSO QR
code or URL
You can log into your phone with your Single sign-on
(SSO) credentials using your mobile device or computer.
Your phone administrator configures the SSO feature for
your extension. After the SSO authentication, the phone
automatically logs you in.
Ensure the following:
• Your phone administrator configures the SSO
feature.
• Your mobile device can scan a QR code.
1. On the Single Sign On screen, press Login.
The phone screen displays the QR code and the
timer. If the timer runs out and the QR code expires,
tap Retry.
2. (Optional) Depending on your choice of device, do
the following:
• If you are using a mobile device, scan the QR code.
When the QR code scan displays a URL on your
mobile device, tap the URL.
• If you are using your computer, press Link. Enter
the URL in your computer browser and follow the
prompts.
The screen displays the SSO login page of your
organization.
3. On the SSO login screen, enter your corporate
username and password.
The phone screen displays the Successful
authentication message.
4. Follow the screen prompts.
You are logged into your phone.
Related links
Single sign-on login on page 2
Logging into a phone as a Guest user with
SSO login
With the Guest user SSO login feature, you can log in to
a phone as a guest user with the SSO authentication for a
specified period.
Ensure that your administrator configures the Guest user
SSO login feature.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Guest login and press Select.
4. On the Single Sign On Guest login screen, press one
of the following to set the duration in hours:
•Right arrow key: To increase the duration value.
•Left arrow key: To decrease the duration value.
5. Press Enter.
The phone screen displays the QR code and the
timer. If the timer runs out and the QR code expires,
tap Retry.
6. Depending on your choice of device, do the following:
• For a mobile device, scan the QR code. When the
QR code scan displays a URL, tap the URL.
• For a computer, press Link. Enter the URL in your
computer browser and follow the prompts.
The screen displays the SSO login page of your
organization.
7. On the SSO login screen, enter your corporate
username and password.
The phone screen displays the Successful
authentication message.
8. Follow the screen prompts.
You are logged into your phone.
Related links
Single sign-on login on page 2
Logging into your phone
You can log into your phone with the extension and
password that your phone administrator provides if the
Single sign-on (SSO) feature is not active.
1. On the Login screen, in the Username field, type your
extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
5. To change the extension number or the password,
press Backspac.
Using a Guest Login
With the Guest Login feature, you can log in as a guest on
another phone to access your applications and call history
for a limited time.
Note:
You need to re-login if the phone reboots.
Ensure that your administrator enables the feature.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Guest login and press Select.
4. Enter your extension and password.
5. Press one of the following to set the duration in hours:
•Right arrow key: To increase the value.
•Left arrow key: To decrease the value.
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6. Press Enter.
Logging out of your phone
You can log out of your primary extension when you log in
through a Single sign-on (SSO) or SIP login. You can also
log out of the SIP login as a guest user.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Log out and press Select.
4. In the confirmation window, press Log out.
Phone lock PIN
You can use a PIN to unlock your phone. You or the
administrator can set the PIN. For a Single sign-on (SSO)
login, you must set the PIN. When SSO is active, you can
unlock the phone only with the PIN you set.
For a SIP login, you can use the PIN you set, an
administrator-defined PIN or your SIP password. A PIN
must consist of digits.
You cannot unlock the phone if you enter an incorrect PIN.
Setting a PIN on your phone
You can set a PIN from the phone menu to unlock your
phone. The PIN must consist of digits.
If Single sign-on (SSO) is active, you can unlock the
phone only with the PIN you set. If you do not set a PIN
from the phone menu, the phone prompts you to set up
a PIN when you try to lock it. The phone blocks the lock
functionality if you do not set a PIN.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Applications and press Select.
4. Scroll to Lock and press Select.
5. Scroll to Setup Lock PIN code and press Select.
6. Enter the PIN.
7. Press Enter.
Locking your phone
Lock the phone while you are logged in to prevent
unauthorized usage. Locking the phone does not log you
out. You can receive all incoming calls and make calls to
emergency numbers.
If the Single sign-on (SSO) feature is active on your
phone, you cannot lock the phone before setting a PIN.
1. Press Main menu.
2. Select Applications > Lock.
Unlocking your phone
Unlock the phone using a PIN or a password. Depending
on the configuration, the phone displays the field for
entering a PIN or a password.
When the Single sign-on (SSO) feature is active, you can
unlock the phone only with the PIN you set. When SSO is
inactive, you can unlock the phone with the PIN you set,
an administrator-defined PIN or the SIP password.
If your phone administrator does not set a PIN when
SSO is inactive, the phone displays the field to enter a
password. If your phone administrator sets a PIN when
SSO is inactive, or you set a PIN when SSO is active
or inactive, the phone displays the field to enter a PIN.
A PIN is a digit-only value and a password can be an
alphanumeric value.
You cannot unlock the phone if you enter an incorrect PIN
or password. The phone administrator sets the maximum
number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock
the phone for a period that the administrator specifies.
If you do not know or remember your PIN or password
when the SSO feature is inactive, contact your phone
administrator. If you do not remember the PIN you set
when the SSO feature is active, the phone prompts you to
enter your administrator-defined password.
1. Press Unlock.
2. On the phone screen, enter a PIN or a password.
The phone displays the Invalid PIN prompt if you
enter an incorrect PIN.
3. (Optional) If you do not remember the PIN you set,
do the following:
a. Press Forgot.
The phone displays the You need to re-
login to setup new PIN prompt.
b. Press Log Out.
c. Enter your administrator-defined username and
password.
Operations
Making a call by using the manual dial
mode
In a manual dial mode, you can edit the dialed input and
initiate a call using the current dialed string. When you
initiate a call, there is no dial tone, and no time out for
completing the dialed string.
1. Do one of the following:
• Lift the handset.
• Press Speaker.
• Press Headset.
2. Dial the number, and press the Call soft key or OK
button.
If your system administrator enables the digit mapping
feature, the phone automatically corrects the wrongly
dialed numbers or prevent you from dialing certain
numbers.
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Editing a number before calling
If the dialed phone number is incorrect, you can edit it
before initiating the call from the call log.
Note:
If the phone has an active Call on Off-hook feature,
you cannot edit dial a number.
The call log must have the call list.
Ensure that your administrator enables the feature.
1. On the phone screen, press Call Log hard key.
The phone displays the list of recently dialed
numbers.
2. Scroll through the list and select the number you want
to call.
3. Press Call soft key.
The phone displays the dial dialog box.
4. (Optional) Go to the Call Log > Details and press
Callsoft key.
5. Edit the number.
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Note:
When privacy is enabled for the selected call log
entry, you cannot edit the number. In that case,
the phone screen displays the message "The
caller's extension is restricted."
6. Press Call soft key.
Answering a call
Use this procedure to answer a call. When you receive a
call, the phone does the following:
• Generates audio-visual alerts.
• Displays the caller’s name or number.
Note:
When the Incoming call pop-up window is displayed,
the only visual alert is the flashing beacon LED. If you
press Ignore, both the beacon LED and line key LED
start flashing.
Do one of the following:
• Lift the handset.
• Press Speaker.
• Press OK button.
• Press the Answer soft key.
• Press Headset.
Viewing the Recents details
On the Recents screen, depending on the call type and
the configuration to display the caller ID, you can view the
details of each call. The following are a few examples:
• Incoming call icon
• Outgoing call icon
• Missed call icon
• Name
• Extension number
• Time
• Date
• Duration
Note:
Duration is not available for a missed call.
If the summarized call log feature is active, you can also
view the total number of calls of a caller for the day.
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications and press Select.
b. Recents and press Select.
The Recents screen displays all calls.
3. (Optional) On the Recents screen, use the Right and
left arrow keys to scroll to the required call type.
4. Select the call that you want to view.
5. Press Details.
The phone displays the details of the selected call.
For a summarized call, the phone displays the
elaborated view of the summary.
6. (Optional) Scroll to the required call entry and press
Details.
Contacts
Adding a new contact
Use this procedure to add a contact to the phone. You can
save up to 250 contacts.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Do one of the following:
• If your Contacts list is empty, press New.
• If your Contacts list is not empty, press More >
Contacts.
4. Use the dial pad to enter the contact’s first and last
name in the corresponding fields.
• Press the number key that corresponds to the letter
or number that you want to enter.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter the remaining letters or numbers.
• To enter a symbol, press More > Symbol. Use the
navigation arrows to highlight the symbol that you
want to enter and press Insert.
• To delete the last character, press the Backspace
soft key.
5. Enter the extension.
The contact extension can include uppercase and
lowercase letters, numbers 0 - 9, and special symbols,
such as comma (,), plus (+), and dot (.).
6. Press Save.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Press More.
4. Press Groups.
5. Press NewGroup.
6. In the Enter group name field, type your group name.
7. Press Save.
Adding a contact to the local group
• Ensure that your Contacts list is not empty.
• Create minimum one local group to add your
contacts.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Press More.
4. Press Groups.
5. Scroll to the group you want to add a contact to, and
press Members > +Members.
6. Scroll to the contact you want to add, and press Add.
7. (Optional) To add more contacts, repeat Steps 4 and
5.
Advanced features
Avaya Spaces Calendar integration
Avaya Spaces is a cloud-based team collaboration and
meeting application. You can use it for instant messaging,
voice and video communication, track communications,
and manage tasks. For more information about Avaya
Spaces, see Using Avaya Spaces guide.
With the Avaya Spaces Calendar integration feature, you
can press the Call soft key on the calendar appointment of
your phone and join a meeting hosted on Avaya Spaces.
The phone dials into the meeting phone number and
enters the Space ID and Space password automatically
without any further user input.
The Avaya Spaces Calendar integration feature is
optimized to work when meeting organizers use the Avaya
Spaces Outlook plugin. For more information about the
Outlook plugin, see the Microsoft Outlook Add-on section
of the Avaya Spaces user guide.
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Joining an Avaya Spaces meeting through a
direct dial-in phone number
You can use a direct dial-in phone number to connect to
the Avaya Spaces audio-only meeting. If you choose to
join the meeting through the direct number, enable the
Prompt direct number feature. The phone displays the
direct numbers from the meeting invitation. Choose the
direct number of your country. If your country is not listed,
you can select the direct phone number of the country
that is most appropriate to your location. The phone dials
in the number and enters the Space ID and optional
password to join the meeting.
Ensure that your administrator enables the Avaya Spaces
feature and the option to select a direct number.
Enable the Prompt direct number option.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Calendar and press Select.
The phone displays the appointments in the start-time
order.
4. To scroll from one appointment to another, press one
of the following:
• The Up Arrow key.
• The Down Arrow key.
5. Select an Avaya Spaces calendar event and press
Call.
6. In the Country > Select direct number screen, press
one of the following:
•Select: To call the direct number available for the
selected country.
The phone dials in the number and enters the
Space ID and optional password to join the
meeting.
•Country: To select the direct number of a different
country. The Direct numbers > Select Country
screen displays a list of countries for selection.
•Details: To view the details of the selected direct
number. The Direct number > Details screen
displays the information.
Preventing duplicate audio streams on
Avaya Spaces application
For a smooth audio experience, prevent duplicate audio
streams. You can establish an audio session to Avaya
Spaces using Avaya J100 Series IP Phones and use the
Avaya Spaces application on your computer to view the
presentation. To prevent duplicate audio session on your
Avaya Spaces application, use this procedure.
1. Log on to Avaya Spaces application on your
computer.
2. On application screen, click on the display name.
3. Select User Preferences option.
4. On the left panel, select Meeting defaults.
5. Toggle to enable Show preview when joining.
6. Join a meeting on spaces from your computer.
7. On the Preview screen, click Other join options >
Join By Phone.
8. On the Join Presentation Mode, follow the screen
instructions.
You join the Avaya Spaces meeting as a view-only
participant on your computer without using an audio
and video session.
The audio session is established on your phone.
Forwarding a call to another extension
Use this procedure to forward incoming calls to the
required extension.
In the IP Office environment, use the short code dialing
for the call forwarding feature. Contact your system
administrator for the list of short codes.
Ensure that your administrator enables the feature and the
required call forwarding options. Ensure that feature target
selection is also enabled.
1. Press Main menu.
2. Scroll to Features and press Select.
3. To enable the Call Forward feature, scroll to one of the
following options:
•Call Forward: to forward all incoming calls to
another number.
•Call Forward-Busy: to forward incoming calls to
another number if you are on a call
•Call Forward-No Answer: to forward incoming
calls to another number if you do not answer the
call within the set time interval.
Call Forward-Busy and Call Forward-No Answer
options are available when your administrator
configures it.
4. Press Select.
You can see the Select a destination dialogue box.
5. Do one of the following to enter the number where you
want to forward the incoming calls:
• Press the Dial soft key to use the dialpad and
manually enter the number.
•Press Contacts, Recents or Phone button to
select the number from the list.
• Press the Browser soft key to select the destination
number from the browser application.
• Press the Autodial, Busy indicator or Team line
key to select the number as destination target.
Call Forward feature is activated.
6. Press Enter to activate the call forward feature in
case you manually dial the extension number.
The phone generates a confirmation tone and returns
to the Features screen.
7. (Optional) To cancel the feature, press the Cancel
soft key.
8. To disable any Call Forward option, go to the active
Call Forward option and press Select.
Call forwarding to your cell phone using
EC500
Use this procedure to forward calls from your Avaya
deskphone to your personal phone.
• Ensure that your administrator enables the feature.
• Ensure that the system administrator sets your
personal phone number as your destination number.
1. Press the Main menu and scroll to Features.
2. Press Select.
3. Scroll to EC500 and press Select.
Call Parking
With the Call Parking feature, you can put an active call
on hold and resume the call from any other phone in your
organization. The administrator must activate this feature
in your phone to park a call in your extension. You can dial
your extension number from any other phone to retrieve
the call.
Parking a call
Use this procedure to park an active call on your phone
extension.
Ensure that you are on a call.
1. Press Main menu.
2. Scroll to Features and press Select.
3. Scroll to Park Call and press Select.
Unparking a call
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Use this procedure to unpark the call from another phone.
Ensure that you have parked a call on your extension.
1. Press Main menu.
2. Scroll to Features and press Select.
3. Scroll to Unpark Call and press Select.
4. Enter your phone extension number.
5. Press Select.
Call Transfer
With the Call Transfer feature, you can transfer your call to
another destination number.
Depending on your requirement, your adminstrator
configures the call transfer type. The types of Call
Transfer are:
• Consultative transfer: Transferring a call by
connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting
a call with the transfer recipient.
Making a consultative transfer
Transfer a call by connecting a call with the transfer
recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer soft key.
The phone displays the Select a destination dialogue
box.
The first call is placed on hold.
2. Do one of the following and then press the Call soft
key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
• Press the Team line key to transfer the call to the
configured team button.
You must configure the team button to use as your
target selection.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the
call.
The call transfer is complete. This is also called
attended transfer.
• Press Complete after the recipient’s number starts
ringing.
The call transfer is complete. This is also called
unattended transfer.
Making a blind transfer
Use this procedure to transfer an active call without
connecting a call with the transfer recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination
screen.
2. Do one of the following and then press the Call soft
key:
• Dial the number to which you want to transfer the
call.
• Search for the number in the Contacts or Recents
list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.
Customization
Display Mode
With the Display Mode feature, you can personalize the
phone display according to your choice of display and font
color. You can change the display mode of your phone to
Dark or Light. The font color is black if you set the display
mode to Light. The font color is white if you set the display
mode to Dark.
Changing the display mode impacts most of the skins,
including the following:
• Soft keys
• The top-line divider
• Calendar components
• Predefined backgrounds and screen savers
• Line highlights
• Skins for dialogs and toasts and scroll bars
• The progress bar
Changing the display mode for the main screen changes
the display mode for the secondary screen and the
attached expansion modules.
Related links
Changing the phone display mode on page 6
Changing the phone display mode
You can change the phone display mode to Dark or Light
with the Display Mode feature. The font color is black if
you set the display mode to Light. The font color is white if
you set the display mode to Dark.
Contact your phone administrator if you cannot see the
settings to change the display mode.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Scroll to Display Mode and press Select.
5. Press Toggle to switch between Light and Dark.
6. Press Save.
Related links
Display Mode on page 6
Assigning speed dial entries
Use this procedure to assign speed dial numbers to your
contacts. You can assign up to nine speed dial numbers to
the phone numbers in your Contacts list.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Phone and press Select.
4. Scroll to Assign speed dial entries, and press
Select.
5. Scroll to an unassigned dial entry that you want to use
for assigning a contact.
6. Press Contacts.
The phone displays the Contacts list.
7. Scroll to a suitable contact, and press Select.
The phone updates the speed dial entries.
8. Press one of the following:
•Replace: To assign a contact to an assigned entry.
•Clear: To remove a contact from the entry.
9. Press Save.
Enabling the Away timer
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Applications and press Select.
4. Scroll down to Presence integration and press
Select.
5. Scroll down to Away timer.
6. To turn on the timer, press Toggle to turn on the timer.
7. Use the Down Arrow key to go to Away timer value.
8. Enter the time in seconds.
You can enter any value from 0 to 999.
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9. Press Save.
Turning button clicks on and off
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Audio settings and press Select.
4. Use the Down Arrow key to go to the Button clicks
screen.
5. Press Toggle to turn the audio on or off.
6. Press Save.
Setting the display language
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Scroll to Language and press Select.
5. Scroll to the language that you want to use, and press
Select.
6. Press one of the following when the phone prompts
for confirmation:
•Confirm
•Cancel
The phone returns to the Display screen and the
language changes to the selected language.
Setting the time format
Ensure that your administrator has enabled the time
format feature.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Use the Down Arrow key to go to the Time format
screen.
5. Press Toggle to select one of the following options:
•Time format 24 Hour
•Time format 12 Hour
6. Press Save.
Enabling wireless headset bidirectional
signaling
Check if the headset supports electronic hook switch
(EHS) signaling.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Audio settings and press Select.
4. Scroll to Headset signaling.
5. Press Toggle to select one of the following options:
•Disabled: Disables signaling from the phone to the
headset.
•Switch hook and alert: Activates the link to the
headset if you press Headset. When the phone
receives an incoming call you hear the alert tone
in the headset.
•Switch hook only: Activates the link to the headset
if you press Headset. When the phone receives an
incoming call you do not hear the alert tone in the
headset.
6. Press Save.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
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