Avaya one-X H.323 Product manual

Avaya one-X™ Deskphone H.323
Installation and Maintenance Guide
Release 6.0 for 9608, 9611G, 9621G,
and 9641G Deskphones
16-603603
Issue 1
August 2010

© 2010 Avaya Inc.
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://www.avaya.com/support
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Except where expressly stated otherwise, the Product is protected by copyright
and other laws respecting proprietary rights. Unauthorized reproduction,
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applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://www.avaya.com/support
Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF
YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
stand-alone computing device. “Server” means a Designated Processor that
hosts a software application to be accessed by multiple users. “Software”
means the computer programs in object code, originally licensed by Avaya and
ultimately utilized by End User, whether as stand-alone Products or
pre-installed on Hardware. “Hardware” means the standard hardware
Products, originally sold by Avaya and ultimately utilized by End User.
License Type(s):
Designated System(s) License (DS). End User may install and use each copy
of the Software on only one Designated Processor, unless a different number
of Designated Processors is indicated in the Documentation or other materials
available to End User. Avaya may require the Designated Processor(s) to be
identified by type, serial number, feature key, location or other specific
designation, or to be provided by End User to Avaya through electronic means
established by Avaya specifically for this purpose.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s Web site at:
http://support.avaya.com/ThirdPartyLicense/
Interference
Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to
an Avaya IP Telephone might cause interference.
Warning
The handset receiver on 9600 Series IP Deskphones contains magnetic
devices that can attract small metallic objects. Care should be taken to avoid
personal injury.

Issue 1 August 2010 3
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
What’s New in This Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Online Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
IETF Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ITU Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
ISO/IEC, ANSI/IEEE Documents . . . . . . . . . . . . . . . . . . . . . . . . . 8
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: 9600 Series IP Deskphone Installation . . . . . . . . . . . . 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
IP Deskphone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Assembling the Deskphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Powering the IP Deskphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power-Up and Reset Operation (Dynamic Addressing Process). . . . . . . . . . 19
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power-Up and Reset Process. . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Unnamed Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 3: Local Administrative (Craft) Options . . . . . . . . . . . . . 29
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessing Local (Craft) Procedures . . . . . . . . . . . . . . . . . . . . . . . . . 30
Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . . 31
Data Entry and Validation of IPv4 and IPv6 Addresses . . . . . . . . . . . 32
About Local Administrative Procedures . . . . . . . . . . . . . . . . . . . . . . . 34
Set the 802.1X Operational Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Pre-Installation Checklist for Static Addressing. . . . . . . . . . . . . . . . . . . 37
Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calibrating the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Disable/Enable Automatic Gain Control . . . . . . . . . . . . . . . . . . . . . . . 41
Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjusting Contrast on Button Modules and Non-Color IP Telephones . . . . . . 43
Contents

Contents
4 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Disable/Enable Debug Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Interface Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Disable/Enable Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
View Multi-Language Strings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Site-Specific Option Number Setting. . . . . . . . . . . . . . . . . . . . . . . . . 50
Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 4: Maintaining 9600 Series IP Deskphones . . . . . . . . . . . 53
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Downloading Software Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Contents of the settings file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Downloading Text Language Files . . . . . . . . . . . . . . . . . . . . . . . . 56
Changing the Signaling Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 56
The GROUP Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Chapter 5: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power Interruption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installation Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . 64
Operational Errors and Status Messages . . . . . . . . . . . . . . . . . . . . . . 68
LLDP Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
LLDP Setup/Troubleshooting Steps . . . . . . . . . . . . . . . . . . . . . . . 75
Appendix A: Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . 79
Terms Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Issue 1 August 2010 5
Chapter 1: Introduction
About This Guide
This guide describes how to install and maintain Avaya one-X™9608, 9611G, 9621G, and
9641G IP Deskphones in an H.323 environment and troubleshoot telephone problems.
The IP Deskphones this guide describes support the H.323 signaling protocol and must be
aliased as certain 9600 Series IP Telephone sets, as described in the Avaya one-X™
Deskphone H.323 Administrator Guide.
The 9600 Series IP Deskphones can alternately be configured to use Session Initiation Protocol
(SIP). For more information about SIP configuration, installation, and maintenance for 9600
Series IP Deskphones, see the Avaya one-X™ Deskphone SIP Installation and Maintenance
Guide.
Note:
Note: Unless otherwise indicated, generic references in this document to a call server
can apply to DEFINITY
®
servers, MultiVantage servers, or Avaya
Communication Manager media servers.
Note:
Note: Unless otherwise specified, any reference to HTTP in this guide applies equally
to HTTPS.
Note:
Note: The "G" designation indicates a phone model with Gigabit Ethernet (GigE)
capabilities.
Intended Audience
This document is intended for personnel who install and administer 9600 Series IP Deskphones
for an H.323 environment.
!
CAUTION:
CAUTION: Avaya does not provide product support for many of the products mentioned in
this document. Take care to ensure that there is adequate technical support
available for the servers involved, including, but not necessarily limited to HTTP,
HTTPS, and DHCP servers. If the servers are not functioning correctly, the IP
telephones might not be able to operate correctly.

Introduction
6 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Document Organization
The guide contains the following sections:
Change History
Chapter 1: Introduction Provides an overview of this guide.
Chapter 2: 9600 Series IP
Deskphone Installation Describes the equipment and resources required to properly install and operate the 9600 Series H.323 Deskphones. Provides
instructions on installing the telephones out of the box.
Chapter 3: Local
Administrative (Craft)
Options
Describes how to set local administrative options, if requested by
the system or LAN administrator.
Chapter 4: Maintaining
9600 Series IP
Deskphones
Describes maintenance actions like downloading telephone
software from the Avaya support Web site and customizing
system values.
Chapter5: Troubleshooting
Guidelines Describes error conditions and messages that might occur during the installation of 9600 Series IP Deskphones.
Appendix A: Glossary of
Terms Provides a glossary of terms used in this document or which are generally applicable to 9600 Series IP Deskphones.
Issue 1 This is the first release of this document, issued in August, 2010 to support 9600
Series IP Deskphone Software Release 6.0 and the addition of four new deskphone
models: 9608, 9611G, 9621G, and 9641G. Release 6.0 was numbered to be
compatible with Release 6.0 of Avaya Aura™Communication Manager. What’s
New in This Release describes Release 6.0 in more detail.
9600 Series IP Deskphone software Release 6.0 is only supported on the 9608,
9611G, 9621G, and 9641G deskphones. Note that for 9600 Series IP Deskphones
other than the new 9608, 9611G, 9621G, and 9641G, Software Release 3.1, issued
in November, 2009 still applies.

What’s New in This Release
Issue 1 August 2010 7
What’s New in This Release
New material in this issue to support Release 6.0 software includes the following features and
functionality that apply only to the new 9608, 9611G, 9621G, and 9641G IP Deskphones:
● The following new system parameters have been added to the list of Customizeable
System Parameters in Chapter 7 of the Avaya one-X™ Deskphone H.323 Administrator
Guide:
- CALCSTAT - turns the touchscreen Calculator application on or off.
- WMLHELPSTAT - sets or suppresses a touchscreen icon on the Home screen if no WML
applications are administered.
- CLDISPCONTENT - sets the call History list to show name only or name and number.
- PHNSCRALL - consolidates call appearances and feature buttons into one scrollable list
instead of separate views.
● Up to three button modules can be attached to a 9608, 9611G, or 9641G deskphone.
When multiple button modules are attached, all such modules must be of the same model
type, for example, either all BM12 Button Modules or all SBM24 Button Modules. Do not
mix button module models on a single deskphone running software Release 6.0.
● The new BM12 Button Module contains an edit button which automatically displays the
Personalize Labels screen on the deskphone to allow the user to change BM12 labels.
● The Management Information Base (MIB), available on the Avaya support site at http://
www.avaya.com/support has been updated for several new parameters and three
parameters have been renamed to accommodate the BM12 Button Module.
● The SIG parameter is now settable via DHCP using SSON Option 242 and via the 46xx
settings file. Previously, the signaling protocol could only be set using the SIG local
administrative procedure.
● A new power supply module, the IP Phone Single Port PoE Injector (SPPOE-xx, where xx
represents the model number), has been introduced to coincide with Release 6.0. The
SP-POE-xx is the only supported telephone power module for the new 9608, 9611G,
9621G and the 9641G IP Deskphones. See Powering the IP Deskphone on page 14 for
connection information.
● IPv6 is supported.
!
Important:
Important: IPv6 operation is limited to a specific customer set and not for general use.
IPv6 is supported for either IPv6-only or for simultaneous IPv4/IPv6 dual-stack operationt.
Network addresses, for example, for the deskphone IP Address, file server IP addresses,
and call server IP addresses can be in either format and lists allow mixed IPv4/IPv6 formats,
as described in the Avaya one-X™ Deskphone H.323 Administrator Guide. IPv6 related
features include:

Introduction
8 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
- Local administrative (Craft) procedures allow manual entry of both IPv4 and IPv6
addresses.
- System parameters that require IP Addresses in dotted-decimal or DNS Name format
have been updated to also allow entry in colon-hex format, to accommodate IPv6.
- New system parameters support IPv6 versus IPv4 options and have been added to the
list of Customizeable System Parameters in Chapter 7 of the Avaya one-X™ Deskphone
H.323 Administrator Guide: NDREDV6, IPV6STAT, DHCPSTAT, DHCPPREF, IPPREF,
PINGREPLYV6, and GRATNAV6.
Online Documentation
See the Avaya support site at http://www.avaya.com/support for 9600 Series IP Deskphone
technical and end user documentation.
Web sites that list related, non-Avaya documents, such as those published by the Internet
Engineering Task Force (IETF) and the International Telecommunication Union (ITU) are
provided in the sections that follow.
IETF Documents
IETF documents provide standards relevant to IP Telephony and are available for free from the
IETF Web site: http://www.ietf.org/rfc.html.
ITU Documents
Access the ITU Web site for more information about ITU guidelines and documents, available
for a fee from the ITU Web site: http://www.itu.int.
ISO/IEC, ANSI/IEEE Documents
Access the ISO/IEC standards Web site for more information about IP Telephony standards,
guidelines, and published documents: http://www.iec.ch.

Customer Support
Issue 1 August 2010 9
Customer Support
For 9600 Series IP Deskphone support, call the Avaya support number provided to you by your
Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://www.avaya.com/support

Introduction
10 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide

Issue 1 August 2010 11
Chapter 2: 9600 Series IP Deskphone Installation
Introduction
The 9600 Series IP Deskphone product line uses Internet Protocol (IP) technology with
Ethernet interfaces. The 9608, 9611G, 9621G, and 9641G Deskphones introduced in Release
6.0 supplement the existing Avaya IP Solutions platform.
The 9600 Series IP Deskphones introduced in Release 6.0 support DHCP and HTTP/HTTPS
over IPv4/UDP and IPv6/UDP (including Internet Control Message Protocol (ICMP) and Internet
Group Management Protocol (IGMP); both protocols enhance deskphone administration and
servicing. These deskphones use DHCP to obtain dynamic IP Addresses and HTTP or HTTPS
to download new software versions or customized settings for the deskphones.
All 9600 Series IP Deskphones provide the ability to have one IP connection on the desktop for
both a deskphone set and a PC using an Ethernet switch.
In compliance with Australian law, the following information is provided:
This equipment shall be installed and maintained by trained service personnel. All the input/
output ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC
60950). To maintain safety compliance when connecting the equipment electrically to other
equipment, the interconnecting circuits shall be selected to provide continued conformance
of clause 2.3 for SELV circuits (generally, double/reinforced insulation to 240Vac rms to any
primary/mains circuitry and 120Vac rms to any telecommunications network circuitry). To
ensure that these conditions are adhered to, interconnect the equipment only with the
already approved/certified equipment.
IP Deskphone Models
There are fifteen telephone set models currently defined in the Avaya one-X™9600 Series IP
Deskphone family, as shown below. Only the four models shown in bold text are covered in this
guide; the remaining models are described in the Avaya one-X™Deskphone H.323
Administrator Guide (Document Number 16-300694):
The deskphones have an Ethernet switch that allows the telephone and a PC to share the same
LAN connection, if appropriate. Thus, these models do not need, or work with, the 30A switched
hub interface. The 9611G, 9621G, and 9641G models have a gigabit Ethernet (GigE) interface,
● 9608 ● 9620C ● 9630G ● 9650
● 9610 ● 9620L ● 9640 ● 9650C
● 9611G ● 9621G ● 9640G ● 9670G
● 9620 ● 9630 ● 9641G

9600 Series IP Deskphone Installation
12 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
which speeds data transmission. The 9641 also has an integrated Bluetooth™ interface; setup
of a Bluetooth device is described in the Avaya one-X™ Deskphone H.323 for 9621/9641 IP
Telephone User Guide (Document Number 16-602638).
This document describes the installation of the four Release 6.0 deskphones (9608, 9611G,
9621G, and 9641G) and post-installation maintenance issues. For details about using
deskphone features, see the user documentation for each deskphone. For information about
desk or wall mounting, see the instructions boxed with the telephone. Wall or desk mount
instructions are also available on the Avaya support Web site http://www.avaya.com/support.
Software
As shipped from the factory, a deskphone may not contain the most up-to-date software for
registration and operation. When the deskphone is first plugged in, a software download from
an HTTP server might be initiated. The software download gives the deskphone upgraded
functionality.
For subsequent downloads of software upgrades, the media server provides the capability for a
remote restart of the IP telephone. As a consequence of restarting, the deskphone
automatically starts reboot procedures which result in a download if new software is available.
Chapter 4: Maintaining 9600 Series IP Deskphones covers downloading new software
releases.
Pre-Installation Checklist
Before plugging in a 9608, 9611G, 9621G, or 9641G Deskphone, verify that all the following
requirements are met. Failure to do so prevents the deskphone from working properly and can
have a negative impact on the network. Print copies of this checklist for each server and
deskphone.
Verify These Network Requirements
1. Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 or IPv6 version of
Internet Protocol.
2. Avaya supports 9608, 9611G, 9621G, and 9641G Deskphones running Software Release
6.0 and later on Avaya Communication Manager (CM) 3.1.4 and later switches.

Pre-Installation Checklist
Issue 1 August 2010 13
3. The following circuit packs are installed on the switch:
● TN2602 or TN2302IP Media Processor circuit pack. Sites with a TN2302 IP Media
Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to
benefit from increased capacity.
● TN799C, or D Control-LAN (C-LAN) circuit pack.
!
Important:
Important: Release 6.0 or greater requires TN799C V3 or greater C-LAN circuit
pack(s). For more information, see the Communication Manager Software
and Firmware Compatibility Matrix on the Avaya support Web site http://
www.avaya.com/support.
4. The Avaya Media Server is configured correctly, as described in the Avaya one-X™
Deskphone H.323 Administrator Guide and Avaya Communication Manager documentation.
Both documents are available at:
http://www.avaya.com/support.
5. The DHCP server and application are administered as described in the Avaya one-X™
Deskphone H.323 Administrator Guide.
6. The HTTP/HTTPS server and application are administered as described in the Avaya
one-X™H.323 Administrator Guide.
7. The upgrade script and application files from the Avaya Support Web site,
http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server.
8. If applicable, the DNS server is administered as described in the Avaya one-X™Deskphone
H.323 Administrator Guide.
9. If applicable, the WML server is administered as described in the Avaya one-X™
Deskphone H.323 Administrator Guide.
Notes:
- Any or all of the server applications mentioned in items 5.-9. can be co-resident on the same
hardware, subject to the specific restrictions of each individual application.
- See the Avaya one-X™ Deskphone H.323 Administrator Guide for more information about:
Note:
● administering other network equipment,
● administering applications like firewalls, and
● information about topics like port utilization.
Requirements to Verify for Each IP Telephone
10. You have an extension number and an Avaya Communication Manager security code (password) for each applicable IP telephone. If your call server supports unnamed
registration, and the telephone settings file allows unnamed registration, you do not need
to provide an extension or password for the telephone. However, if you do not provide an
extension or password, the telephone will have very limited telephone functionality.
(For information, see Unnamed Registration on page 26.)
11. A Category 5e LAN jack is available at each telephone site and a Category 5 modular line
cable is available for connecting the deskphone to the Ethernet wall jack.
12. Electrical power may be provided to each telephone by a Telephone Power Module (which must be ordered separately). For PoE Input connection, use only with UL listed I.T.E.
equipment with PoE output. If the LAN will supply IEEE-standard power (Power over
Ethernet) to the telephone, no power module is required.
13. 1 Category 5e modular line cord is available for the connection between the IP deskphone
and the PC, if applicable.
Verify These Network Requirements (continued)

9600 Series IP Deskphone Installation
14 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Note:
Note: For sites using headsets, the 9600 Series IP Deskphones support only the HIS
headset cords. See your Avaya representative for information.
Assembling the Deskphone
!
CAUTION:
CAUTION: Be careful to use the correct jack when plugging in the deskphone. The jacks are
located on the back of the telephone housing and are flanked by icons to
represent their correct use.
Powering the IP Deskphone
The 9608, 9611G, 9621G, and 9641G deskphones can be locally powered only with the new
Telephone Power Module (DC power jack), the IP Phone Single Port PoE Injector (SPPOE-xx),
which is available separately. In addition, all deskphones support IEEE 802.3af-standard
LAN-based power. Before installing a 9608, 9611G, 9621G, or 9641G Deskphone, verify with
the LAN administrator whether the LAN supports IEEE 802.3af, and if so, whether the
deskphone should be powered locally or by means of the LAN.
When you add devices like multiple button modules (all of which must be the same model type)
or a USB drive to applicable IP Deskphones, the power class might change. Table 1 shows the
effect of button module additions on the power class and indicates how to set the IEEE power
switch on the back of the deskphone to accommodate different power needs. For USB devices,
the telephone displays instructions for any additional power needs upon registering the device.
Note:
Note: The 9621G is a PoE Class 1 device with a 10/100 switch and does not have an
IEEE power switch.
14.
15.
Verify that the deskphone set package includes the following components:
● 1 telephone set with dual position flip- or clip-stand.
● 1 wideband handset capable of transmitting and receiving 7KHz audio.
● 1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into the
telephone and the handset.
● An "Important Notice and Warning" page which provides the URL for the Avaya support
site to download all other documentation.
If applicable, verify that the phone has been staged and administered with applicable VPN
settings as specified in the VPN Setup Guide for 9600 Series IP Telephones (Document
16-602968).

Assembling the Deskphone
Issue 1 August 2010 15
Table 1: Impact of Additional Button Modules on Telephone Power over Ethernet Power
Note:
Note: For the 9608, 9611G, and 9641G, the USB interface supports USB Login, using
digital pictures from a USB device as a screensaver, and importing/exporting
contact lists via a Flash drive. The only exception is the 9621G model, which
does not have a USB jack. Since the power consumption of the drive will vary
from product to product, it is not possible to state what its impact on PoE power
class will be. When the drive attempts to register with the telephone, the
telephone will determine if its current power class setting is adequate to support
the drive. If power is adequate, the telephone will let the drive register. If it is not
adequate, the telephone will alert the user to change the power class by
changing the IEEE power switch setting from “L” to “H.” In extreme situations, the
total power consumption with the addition of a USB device may be greater than
what the Class 3 power source can provide. In that case, the telephone detects
this and instructs the user to use an Auxiliary power supply or to temporarily
disconnect one or more of the modules while the USB device is in use.
The system parameter USBPOWER determines for which power class(es) to
enable power to the USB interface; see Chapter 7 in the Avaya one-X™
Deskphone H.323 Administrator Guide for information.
!
Important:
Important: The last step in assembling the 9600 Series IP Deskphone must be applying
power with any modules and/or adapters (and excluding USB devices, headsets,
etc.). Apply power either by plugging the power cord into the power source (local
powering) or plugging the modular line cord into the Ethernet wall jack (IEEE
powering).
!
CAUTION:
CAUTION: Failure to connect the proper cables with the proper jacks might result in an
outage in part of your network.
Phone
Model
Default
PoE
(Class
"L" on
IEEE
switch)
One
BM12
(IEEE
switch
setting)
Two
BM12’s
(IEEE
switch
setting)
Three
BM12’s
(IEEE
switch
setting)
One
SBM24
(IEEE
switch
setting)
Two
SBM24’s
(IEEE
switch
setting)
Three
SBM24’s
(IEEE
switch
setting)
9608 Class 1 L L H L H H
9611G Class 1 H H H H H H
9621G Class 2 Not Applicable; the 9621G does not support Button Modules or USB
devices.
9641G Class 2 L L L L L H

9600 Series IP Deskphone Installation
16 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Figures 1and 2 provide illustrations to connect cords to jacks on the deskphones covered in this
guide. Use the illustrations and associated procedures as appropriate for telephone assembly.
Note:
Note: Some deskphone models, for example the 9641G, accommodate an external
GigE (Gigabit Ethernet) adapter. Installation options for those devices are not
shown in the illustrations that follow, but are available on the Avaya support Web
site.
Telephone Model: See:
9608 or 9611G Figure 1
9621G or 9641G Figure 2

Assembling the Deskphone
Issue 1 August 2010 17
Figure 1: Connection Jacks on a 9608 or 9611G Deskphone
MOD

9600 Series IP Deskphone Installation
18 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
Figure 2: Connection Jacks on a 9621G or 9641G Deskphone
Note that the 9621G does not support a button module.

Power-Up and Reset Operation (Dynamic Addressing Process)
Issue 1 August 2010 19
1. Plug one end of the H4DU 4-conductor coiled handset cord into the phone and the other
end into the handset.
2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and
the other end into the secondary Ethernet jack on the phone, if appropriate.
3. If the telephone is to be IEEE-powered, plug one end of the second Category 5 modular
line cord into the Ethernet jack on the phone. Plug the other end of this cord into the
Ethernet wall jack. You are now finished. Do not proceed to Step 4.
4. If the telephone is to be powered locally, connect the Category 5 modular line cord
provided with the IP Phone Single Port PoE Injector (SPPOE-xx, where xx represents the
model number) into the Ethernet jack on the phone. Plug the femite end of this cord into the
deskphone. Plug the other end of this cord into the SPPOE-xx power injector jack labeled
DATA & POWER OUT. Plug another Category 5 cord into the SPPOE-xx power injector
jack labeled DATA IN. Plug the other end of this cord into the Ethernet wall jack. Finally,
connect the SPPOE-xx to an AC power source.
Power-Up and Reset Operation (Dynamic Addressing
Process)
Note:
Note: Before starting this process you must have an extension number for the IP
telephone and the Avaya Communication Manager security code (password) for
that extension, unless the deskphone will use unnamed registration. For more
information, see Unnamed Registration on page 26.
Any reference to the HTTP server applies equally to an HTTPS server.
The following description of the process of IP deskphone power-up or reset
assumes that the process is executed successfully. For errors that might be
encountered during the process and the messages displayed, see
Chapter 5: Troubleshooting Guidelines.
The initial display messages, some of which are part of DHCP give a "power on" indication and
dynamic feedback as the telephone initializes. The intent of these messages is to reassure the

9600 Series IP Deskphone Installation
20 9600 Series H.323 Deskphones Release 6.0 Installation and Maintenance Guide
user that the phone is active and has not "locked up," and to provide useful information about
the status of network, server or downloading operations before the availability of dial tone.
Initialization
The following description describes the software architecture upon which the requirements are
based, as well as providing a high-level overview of how the telephone is expected to operate
during startup and software upgrades. This is by no means a comprehensive description of all
of the internal tasks performed during startup.
Files are stored in five areas of reprogrammable non-volatile (flash) memory in the deskphones:
● a boot program area,
● two Kernel/Root File Systems,
● one Application File System, and
● one Temporary Storage area.
Two Kernel/Root File Systems are supported in case one becomes corrupted, but only one is
activated when the telephone powers up or resets. Temporary Storage is used to store a new
Signed Application/Library Software Package that has been downloaded by the current
application until it can be installed by a process in the active Kernel/Root File System after the
next reset.
When a telephone starts up, the boot programs check the Kernel/Root File System that has
previously been marked as the one to be activated to ensure that it has not become corrupted,
and if it has not, it transfers control to a process in that file system. If that file system is
corrupted, the boot program checks the other Kernel/Root File System. If that file system is not
corrupted, it is marked as the one to be activated, the value of RFSINUSE is set to the name of
the Signed Kernel/Root Software Package that was used to install that file system, and control
is transferred to a process in it. If both Kernel/Root File Systems are corrupted, the telephone
will not operate and must be returned for repair.
A process in the active Kernel/Root File System first checks whether a Signed Application/
Library Software Package is stored in Temporary Storage, and if it finds one, it installs the
Application Software Package and/or the Library Software Package if either has a different file
name than the currently installed version, replacing the existing corresponding files in the
Application File System. The copy of the Signed Application/Library Software Package stored in
Temporary Storage is then deleted. If a Signed Application/Library Software Package is not
found in Temporary Storage, the process checks the integrity of the application files, and if they
are corrupted, the process installs files from the Backup Package, replacing the corrupted
application files in the Application File System. Any time an Application Software Package or a
Library Software Package is installed, the value of the persistent parameter APPINUSE is set to
the file name of the Signed Application/Library Software Package from which it was installed. If
the application files are not corrupted, or after the Backup Package has been installed, control is