Siemens HiPath DX User manual

HiPath DX
IP Phone
User Guide
www.siemens.co.uk/hipathdx

Waste Electrical and Electronic Equipment (WEEE)
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the
local authorities.
This product is covered by the European Directive
2002/96/EC.
The correct disposal and separate collection of your old
appliance will help prevent potential negative
consequences for the environment and human health. It is
a precondition for reuse and recycling of used electrical
and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service or the shop where you purchased the product.

Contents
Contents.......................................................................................................1
Introduction.................................................................................................. 3
About this user guide ................................................................................3
About your telephone ...............................................................................4
Troubleshooting........................................................................................7
Producing and fitting the inlay...................................................................8
Standard features.........................................................................................9
Handling calls..........................................................................................10
Message waiting.....................................................................................16
Redial......................................................................................................17
Enquiry...................................................................................................18
Transfer ..................................................................................................19
Conference .............................................................................................20
Hands-free working.................................................................................21
Headset working.....................................................................................22
Menu features............................................................................................23
Show missed calls ...................................................................................24
Divert phone...........................................................................................25
Action other feature................................................................................26
Show telephone menu............................................................................28
Programming a number ..........................................................................31
Programming the Message Waiting key ...................................................32
1

Diagram of a typical display telephone
Feature keys
Used for:
Message waiting
Redial (last dialled number)
Enquiry
Hands-free/Headset




Programmable keys
Used for:
storing numbers
storing features
keysystem group working



Menu selection keys
Used in conjunction
with the menu system
Volume control keys
Used to raise and lower
audio volumes
2

Introduction
About this user guide
This user guide covers the operation of the following telephones fitted
with displays and connected to a HiPath DX via the computer IP network
(LAN). The model name is printed on the underside of the telephone.
optiPoint 400 economy, standard
optiPoint 410 economy, standard, advance
optiPoint 420 economy, standard, advance
optiPoint 600 office
Topics covered
This user guide is divided into the following sections:
Introduction Useful information about your telephone.
Standard features How to handle calls using the features
available on your telephone.
Menu features How to use the features on the menu.
Other user guides
If necessary, refer to the following user guides for more information:
•HiPath DX Telephone Features User Guide for information on using
the standard HiPath DX features.
•HiPath DX IP Phone ACD User Guide for information on using the
phone for ACD working.
•HiPath DX IP Phone Entry User Guide for information on using the
optiPoint 410 entry telephone.
•HiPath DX online user guides supplied on the HiPath DX Electronic
Publications (Ver. 9) CD provide additional details.
3

Introduction
About your telephone
Display and menu-selection keys
The display shows the progress
of your calls and provides a
menu system.
To see the display clearly:
•Tilt the display to suit your
office lighting conditions
•Adjust the contrast, see the
online guide.
Menu-selection keys:
WED 03 OCT
7802428
10:47
The menu system allows you to:
•Show missed calls? - display calls you have missed, see page 24
•Divert phone? - diverts your calls, see page 25
•Action other feature? - opens a submenu to access telephone
exchange features, see page 26
•Show telephone menu? - opens a submenu to allow you to set up
your telephone, see page 28
•Show call duration? - displays the length of the call, see page 15
•Redial <number>? - redials the last number you called, see page 17
Using the menu keys
Use the three menu keys in conjunction with the menus and messages
on the display:
nPress the ◄(back) or ►(next) keys to browse through the menu
options
oPress the 9(yes) key to select the displayed option or to confirm
your choice.
4

Introduction
Feature keys
Your telephone has four feature keys with associated lamps. To make
and fit an inlay to identify the keys, see page 8.
The feature keys are used for handling calls:
•Message Waiting - see page 16
•Redial - redials the last number you called, see page 17
•Enquiry (R) - is used to make an enquiry/consultation call or transfer a
call, see pages 18, 19 and 20
•Hands-free or Headset - see pages 14, 21 and 22
Programmable keys
Your telephone has eight or more programmable keys with associated
lamps. Each key has two stores; use the Shift key to access the second
store. You can use the programmable keys to store telephone numbers
or features. However, if you are part of a keysystem group some of the
keys are pre-programmed.
•To program a telephone number, see page 31.
•To program the Message Waiting key, see page 32.
•To program a feature, and for more information about keysystem
group working, see the online guide.
To make and fit an inlay to identify the keys, see page 8.
Volume control keys
Use the «and – keys to adjust the volume of ringing and speech during
a call, see page 13.
Headset working
If your telephone has a headset socket, you can use it with an approved
headset, see page 22.
5

Introduction
Using the display menus
The display has an intuitive menu system to help you use your telephone
and set it to your requirements, see page 28.
To close the menu and return to the normal display, press ◄or ►to
display Exit? and then press 9. In many cases, if you do not press any
keys for a short time, your telephone will automatically exit the menu.
If you receive a call while using the menu you can answer the call; your
telephone automatically returns to the menu when the call ends.
Emergency calls
Your telephone should have a label, clearly visible, that shows you the
number(s) to dial for the public emergency services and/or your site
specific emergency telephone number. If this is not fitted, contact your
telephone services manager.
Using the handset with a hearing aid
The handset has a special induction coupling for in-ear hearing aids that
have a switch setting marked T. Set the switch on your hearing aid to the
T position, this will give you the best sound quality.
Tone dialling
During a call, if you use the keypad, tones are sent automatically. Tones
are required, for example, for working with voice messaging systems.
Refer to the user instructions for the tone-controlled system for
information about what codes are required. Recorded instructions heard
during the call usually tell you which keys to press.
Cleaning your telephone
Use a damp or antistatic cloth to clean your telephone. If your telephone
is very dirty, use diluted washing-up liquid. DO NOT use cleaners
containing alcohol (such as screen wipes), cleaners which corrode plastic
or abrasive creams.
6

Introduction
Adapter bays
Your telephone may be fitted with one or two adapters; see your
telephone services manager for further information.
Spares and accessories
Various spares and accessories are available for your telephone; see your
telephone services manager for further information.
Troubleshooting
If your telephone does not operate as you expect, check the following
points before reporting a fault to your telephone services manager:
No dial tone
•Check that the telephone is plugged in to the IP network.
•Check that the power supply is plugged in and switched on.
Telephone does not ring
•Your calls are diverted (you hear a special tone when you lift the
handset and the upper line of the display usually shows the
telephone number to which calls are diverted).
•Do not disturb is set (the upper line of the display usually shows DO
NOT DISTURB). See the online guide for further information.
•Hot-desking has been set at another telephone. See the online guide
for further information.
•The ringing volume is too low.
Cannot dial an external number
•You do not have the privilege.
•Your telephone is locked. See the online guide for further
information.
7

Introduction
Producing and fitting the inlay Message Waiting
Redial
Enquiry (R)
Hands-free
Typical feature
keys inlay
SHIFT
You may be supplied with pre-printed inlays; use
the inlays that best correspond to the adjacent
diagrams. Otherwise use the templates or online
tool to create inlays.
Online tool
This is at http://www.siemens.com/hipath >
Downloads > Software. A wizard guides you
through the process of creating the labels.
Templates
Microsoft Word templates are available on the
HiPath DX Electronic Publications (Ver. 9) CD
supplied with your telephone system. They may
also be available on your company’s intranet.
Open the “optiPoint 500 templates” file and use
the appropriate features keys and programmable
keys inlay. Annotate the inlays as appropriate and
print them out.
Protective cover
Protective plastic covers are supplied with your
telephone. Fit the covers matt side up.
Programmable
keys inlay
8

Standard features
This section of the guide describes the standard features available to you
for handling calls:
Handling calls ...................................................10
Making a call.................................................10
Answering a call............................................11
Ring back.......................................................12
Clearing a call................................................13
Adjusting audio volumes................................13
Open listening...............................................14
Show calling number or name .......................14
Show call duration.........................................15
Message waiting...............................................16
Redial................................................................17
Enquiry..............................................................18
Transfer.............................................................19
Conference .......................................................20
Hands-free working..........................................21
Headset working...............................................22
9

Standard features
Handling calls
Making a call
Pre-dialling
nDial the number; to delete the last
digit dialled, press 9<number>
Delete last digit? < >
oWhen the number is complete,
either:
•lift the handset, or
•press Hands-free or Headset
<name/number>
Dial again? < >
You hear ring tone.
If the caller is busy, or after five
seconds of ringing, "Ring back" is
displayed, see page 12.
<name/number>
Ring back? < >
pWhen the call is answered, the
display shows: <name/number>
Enquiry? < >
Post-dialling
nEither:
•lift the handset, or
•press Hands-free or Headset
Enter number
oDial the number <number>
Dial again? < >
pWhen the number is complete <name/number>
Dial again? < >
You hear ring tone.
If the caller is busy, or after five
seconds of ringing, "Ring back" is
displayed, see page 12.
<name/number>
Ring back? < >
qWhen the call is answered, the
display shows: <name/number>
Enquiry? < >
10

Standard features
Dialling a programmed number
If you have programmed a number on a key (to program a key, see page
31):
nPress the relevant key <name/number>
Dial again? < >
The programmed number is
displayed and dialled
oLift the handset <name/number>
Dial again? < >
You hear ring tone.
If the caller is busy, or after five
seconds of ringing, "Ring back" is
displayed, see page 12.
<name/number>
Ring back? < >
pWhen the call is answered, the
display shows: <name/number>
Enquiry? < >
Alternative methods of dialling
•Redialling the last number, see page 17;
•Dialling a missed call number, see page 24.
Answering a call
nYour telephone rings <name>
Show calling number?
oYou have two options:
•lift the handset;
•press Hands-free or Headset.
<name/number>
Enquiry? < >
11

Standard features
Ring back
This feature is not available on calls to an external number. If the
number you dial has voice messaging set up you may be connected
directly to the voice messaging system and be unable to set Ring back.
If you set Ring back on an internal call:
•to a busy telephone, your telephone rings when the called telephone
is next free.
•which is not answered, your telephone rings after the called
telephone is next used.
In both cases, if your telephone is busy, Ring back will wait until your
telephone is free.
Setting Ring back
You may be able to set Ring back on more than one telephone.
nThe called telephone is busy or not
answered NUMBER BUSY
Ring back? < >
or
<name/number>
Ring back? < >
oPress 9RING BACK <name/number>
pClear the call <date> <time>
<number> < >
Answering Ring back
nWhen the Ring back feature
operates, you receive a long
continuous ring
RING BACK <name/number>
oLift the handset or press Hands-
free or Headset within 15 seconds <name/number>
Dial again? < >
You hear ring tone.
12

Standard features
Clearing a call
To clear a call:
•if you are using the handset, replace it
•if you are using hands-free mode, press Hands-free. The key's lamp
goes out. If the handset is off its cradle, replace it.
•if you are using a headset, press Headset. The key's lamp goes out. If
the handset is off its cradle, replace it.
Adjusting audio volumes
Ringing volume
When your telephone is ringing:
nPress the «or – keys to set the
desired volume.
oTo set this volume for subsequent
calls, press both keys
simultaneously.
Handset/loudspeaker/headset volume
During a call:
nPress the «or – keys to set the
desired volume.
oTo set this volume for subsequent
calls, press both keys
simultaneously.
13

Standard features
Open listening
You can switch your telephone loudspeaker on during a call to allow
colleagues to hear the call. Only you can speak on the call through the
handset.
Setting open listening
During a call:
nPress Hands-free for more than
two seconds, do not replace the
handset
The hands-free lamp flashes
and the loudspeaker is
switched on
Reverting to handset listening
nPress Hands-free The hands-free lamp goes
out and the loudspeaker is
switched off
Show calling number or name
nYour telephone rings <name>
Show calling number?
oTo see the number of the caller,
press 9<number>
Show calling name?
pTo see the name of the caller again,
press 9<name>
Show calling number?
The calling number may be replaced by an abbreviation:
•VMS - for the voice messaging system;
•ISDN - for external calls;
•OP - for calls from the operator.
14

Standard features
Show call duration
To use this feature you must set the Call Timer to ON, see the online
guide.
During a call
nPress ◄or ►until the display
shows: <name/number>
Show call duration? < >
oPress 9CALL DURATION: hh:mm:ss
Go back? < >
pPress 9to return to the normal
display <name/number>
Enquiry? < >
After a call
nPress ◄or ►until the display
shows: <date> <time>
Show telephone menu? < >
oPress 9TELEPHONE MENU
Set feature keys? < >
oPress ◄or ►until the display
shows: CALL DURATION: hh:mm:ss
Exit? < >
qPress 9to return to the normal
display <date> <time>
<number> < >
15

Standard features
Message waiting
This feature alerts you to a voice mail message from your Voice
Messaging System (VMS) - if you are set up to use voice mail.
Initially you will need to program the Message Waiting key to allow your
VMS to operate with your telephone, see page 32. When the Message
Waiting key is programmed, you can program a spare key to enter your
mailbox identity number, etc.
Responding to a message waiting indication
The Message Waiting lamp is lit:
nPress Message Waiting <VMS number>
Dial again? < >
oAfter a few seconds the display
changes: VMS
Enquiry? < >
pLift the handset. When the VMS
answers follow its instructions VMS
Enquiry? < >
Accessing your VMS
nPress Message Waiting <VMS number>
Dial again? < >
oLift the handset. When the VMS
answers follow its instructions VMS
Enquiry? < >
16

Standard features
Redial
The last number you dialled is stored in your telephone's memory. The
Redial feature dials this number again and automatically selects hands-
free operation.
There are two ways of using the Redial feature:
•Using the Redial key;
•Using the menu.
Using the Redial key
The telephone is idle:
nPress Redial <name/number>
Dial again? < >
The last number is displayed
and dialled
You hear ring tone
oLift the handset <name/number>
Ring back? < >
You hear ring tone
Using the menu
The telephone is idle:
nPress ◄or ►until the display
shows: <date> <time>
Redial <number>? < >
oPress 9<name/number>
Dial again? < >
The number is dialled
You hear ring tone
pLift the handset <name/number>
Ring back? < >
You hear ring tone
17

Standard features
Enquiry
While on a call, you can call another telephone (internal or external) to
make an enquiry/consultation request.
nDuring a call <name/number>
Enquiry? < >
oPress 9or press Enquiry (R)
Connect held call? < >
The original call is put on
hold and cannot hear you
pMake the enquiry/consultation call <enquiry number>
Connect held call? < >
Your enquiry call cannot be
heard by the held party
If the enquiry call is not answered
•Press ◄or ►until:
•Press 9to return to the original
call
<enquiry number>
Connect held call? < >
If the enquiry call is busy
•Press ◄or ►until:
•Press 9to return to the original
call
NUMBER BUSY
Connect held call? < >
Options available to you during an enquiry call:
•To return to the original call,
press 9
To switch between both calls,
press 9again
•To transfer the call, see page 19
•To connect the calls into a
conference, see page 20
<name/number>
Connect held call? < >
18