Cisco SPA 303g User manual

Cisco Small Business
Model SPA 303g
User Guide
Version 1

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Table of Contents
Getting Started ............................................................................................. 6
About This Document....................................................................................................................6
Organization ..................................................................................................................................7
Overview of the Cisco Small Business 300 Series IP Phones .....................................................8
Getting to Know the Cisco SPA 303 .....................................................................................9
Installing Your Phone ................................................................................... 18
Before You Begin ........................................................................................................................18
Installing Your Cisco SPA 303 IP Phone ....................................................................................18
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall.....................................................23
Verifying PhoneStartup ..........................................................................................................31
Obtaining Your Phone’sFirmware.................................................................................................31
Using Basic PhoneFunctions........................................................................ 33
Using Phone Hardware and Accessories (Cisco SPA 303)........................................................33
Adjusting Call Volume andMuting................................................................................................35
Placing or Answering a Call ........................................................................................................36
Using Hold andResume ..............................................................................................................38
Ending a Call ..............................................................................................................................39
Transferring Calls (CiscoSPA 303) ..............................................................................................40
Redialing a Number.....................................................................................................................42
Viewing and Returning Missed Calls (Cisco SPA 303)...............................................................43
Forwarding Calls .........................................................................................................................45
SettingDoNot Disturb .............................................................................................................49
Turning Call Waiting On and Off .................................................................................................51
Parking a Call ..............................................................................................................................52
Placing a Three-Way Conference Call........................................................................................53
Using the Phone Directories .......................................................................................................53
Using the Call HistoryLists ..........................................................................................................55
Setting or Changing a Phone Password .....................................................................................57

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Accessing Voicemail ...................................................................................................................57
Using Advanced PhoneFeatures .................................................................. 58
Configuring Privacy and SecurityFeatures..................................................................................58
Enabling Dial Assistance.............................................................................................................60
Adding and Using Speed Dials ...................................................................................................60
Monitoring/Accessing Another Phone from Your Phone................................................................63
Customizing Your LCD Screen ...................................................................................................64
Using Ring Tones .......................................................................................................................67
ConfiguringDate andTimeParameterson YourPhone..................................................................68
Advanced Procedures for Technical Support Personnel ...............................................................69
Using the WebInterface................................................................................ 71
Logging in to the Web Interface ..................................................................................................71
Setting Do NotDisturb ............................................................................................................72
Configuring Call Forwarding........................................................................................................73
Configuring Call Waiting..............................................................................................................74
Blocking Caller ID........................................................................................................................74
Blocking Anonymous Calls..........................................................................................................75
Using Your Personal Directory....................................................................................................76
Viewing Call HistoryLists .............................................................................................................76
Creating Speed Dials ..................................................................................................................77
Accepting Text Messages ...........................................................................................................77
Adjusting Audio Volume ..............................................................................................................78
Changing the LCD Contrast ........................................................................................................78
Configuring the Phone Screen Saver..........................................................................................79
Where to Go From Here ............................................................................... 80
Product Resources......................................................................................................................80

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Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business IP phone.
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business IPPhone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call control
system that you are using. This document describes using the Cisco Small Business IP Phones with a
SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system.

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Organization
This table describes the contents of each chapter in this document.
Title
Description
Chapter 1 Getting Started A description of this book and an
overview of the Cisco Small
Business IP Phones.
Chapter 2 Installing Your Phone How to connect and install your
phone.
Chapter 3 Using Basic Phone Functions How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call forwarding,
and picking up calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced phone
tasks, such as configuring
privacy and security features,
speed dials, paging, and ring
tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Appendix A Where to Go From Here Lists of and links to related
documentation.

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Overview of the Cisco Small Business 300 Series IP
Phones
The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The phones provide
traditional features, such as call forwarding, redialing, speed dialing, transferring calls,
conference calling and accessing voice mail. Calls can be made or received with a handset,
headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco Small
Business 300 Series IP phones contain Ethernet ports, or ports that allow them to be linked to
the computer network. They also have additional Ethernet ports that allow a computer to be
connected to the network through the IP phone. Unlike traditional phones, Cisco Small
Business IP phones require a separate power source. Power the phones by connecting them
to the included power adapter.
The following table shows the Cisco Small Business 300 Series IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
Cisco SPA 301
Cisco SPA 303
Screen None
128 X 64 monochrome LCD
Lines
1 3
Softkeys None
4 dynamic
Navigation Button None
Four-way navigation key

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Getting to Know the Cisco SPA 303
#
Phone Feature
Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call or when the
phone’s firmware isbeing updated.
3 LCD Screen Displays date and time, phone station name, line extensions,
and softkeyoptions.

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#
Phone Feature
Description
4 Line keys Indicates phone line status. When lit:
Green
: Line isidle.
Red
(steady): Line is active or in use.
Red
(blinking):
Line is on hold.
Orange
: Line is unregistered and cannot be used.
Line key colors depend on your phone system and can vary.
These keys can also be programmed by your phone system
administrator to perform functions such as speed dial, call
pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on the
label on the LCD screen above. Softkeys
vary depending on
your phone system. See your phone user guide for more
information.
6 Navigation button Press an arrow to scroll left, right, up, or down through items
shown on the LCD screen.
7 Messages button Press to access voice mail (must be set up by your phone
system administrator).
8 Hold button Press to place a call either on hold or to resume.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials), access
your call history, and set up functions (such as call
forwarding).
10 Mute button Press to mute or unmute the phone. When phone is muted,
the button glows red. A flashing mute
button indicates the
network connection cannot befound.

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11 Headset button Push to turn the headset on or off. When the headset is on,
the button glowsgreen.
12 Volume button Press
+
to increase the volume and
-
to lower the volume of
the handset, headset, speaker (when the handset is off the
phone), or ringer volume (when the handset is on thephone).
13 Speaker button Push to turn the speaker on or off. When the speaker is on,
the button glowsgreen.
14 Keypad Use to dial phone numbers, enter letters, and choose menu
items.

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Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone model and the
phone system setup. Press the
Right Arrow or Left Arrow keys on the navigation button to view
additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone. You may not
have all of these softkey buttons on your phone, and you may have additional buttons that are
not listed here. For example, your phone administrator may also provide custom softkey
buttons on your phone, such as buttons that provide a speed dial to a company number, or that
access a specialized program that runs on your phone. Contact your phone administrator for
more information.
Button
Function
<< or >> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
bxfer Performs a blind call transfer (transferring a call without speaking to the
party to whom you are transferring the call.)
cancel Cancels any changes you have made (press before
ok
or
save
).
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.

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Button
Function
delete Deletes an entire item (for example, a number from the Call History list).
dial Dials a number.
dir Provides access to phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
grPick Allows you to answer a call ringing on an extension by discovering the
number of the ringing extension.
ignore Ignores an incoming call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
park Puts a call on hold at a designated “park” number. The call is parked on
the line until you unpark it or the caller disconnects. Must be configured
by your phone system administrator.
pickup Allows you to answer a call ringing on another extension by entering
the extension number.
phold Puts a call on hold on an active shared line.
redial Displays a list of recently dialed numbers.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
starcode Allows you to enter a star code. See “Using Star Codes,”.
unpark Resumes a parked call.
xfer Performs a call transfer.

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xferLx Transfers an active line on the phone to a called number.
y/n Enters a submenu and when pressed, toggles between
Yes
or
No
to
enable or disable anoption.

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Screen Icons
The LCD screen displays various icons that tell you the status of your phone, or calls on the
phone. The following screens show some of the icons used:
In the figure above, the double arrow on the right of the screen indicates that a call is in progress.
The offhook phone icon next to “SPA 303” indicates the handset is in use.
In the figure above, the speaker icon next to “SPA 303” indicates the speaker is in use.

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In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used.
In the figure above, the right arrow on the right of the screen indicates that a call is on hold.

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Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown next to the
menu or sub-menu item on the LCD screen.
For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9 .
The IP address is displayed on the Network screen.
NOTE Menus and options may vary.

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Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and connect it to your
network. It contains the following sections:
Before You Begin
Before you install and connect your phone, verify with your phone administrator (if applicable)
that the network is ready for the phone, read the safety notices, and make sure you have all the
phone parts and documentation available.
Installing Your Cisco SPA 303 IP Phone
Figure 3 Cisco
SPA 303 PhoneConnections

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Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body
that is marked with a phone symbol. (labeled 5 in Figure 3).
STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Connecting the Power
Insert one end of the power cord into an outlet and insert the other end of the power cord into
the power port on the phone body (labeled 6 in Figure 3).
NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-
Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on
Cisco.com for moreinformation.
Connecting Your Cisco SPA 303 to the Network
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body
marked “SW” (labeled 3 in Figure 3).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.

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(Optional) Connecting Your Cisco SPA 303 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone
to a Wireless-G network instead of the wired local network.
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide , available on cisco.com.
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “SW.
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone
base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.
STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.
(Optional) Installing the Cisco SPA 303 Stand
NOTE Do not attach the desk stand if you want to mount the phone to the wall.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in
Figure 3) and lightly press down on the stand. It should easily slide into the upper stand
slots. Do notforce.

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(Optional) Connecting a PC to Your Cisco SPA 303
To connect a PC to your phone (optional):
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
STEP 1 To provide network access to a PC, connect one end of an additional Ethernet
cable (not provided) to the PC port on the back of the phone body (labeled 2 in Figure 3.
STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

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(Optional) Connecting Wired and Wireless Headsets
The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported
models, contact your reseller. Additional information can be found at the manufacturer’s
websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection. Consult the
documentation for your particular headset for more information.
In general, to connect a headset. connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone as shown in the following graphic: