Avaya J139 User manual

AVAYA IP OFFICE J139 | J129
USER GUIDE

J139 PHONE BUTTONS AND FEATURES
1. Main Menu - Displays the list of options, such as Features, Applications,
Settings, Network information, Administration,and About
2. Navigation Cluster - Used to navigate on the Phone screen.
• Up and Down arrow keys: to scroll up and down
• Right and Left arrow keys: to move cursor in the text input field, and to
toggle values in the selection fields
• OK button: to select the action assigned to the first soft key
3. Contacts - Displays the entries in your Contacts list
4. Voicemail - Used to dial the configured voice mail number to receive a
voice message
5. Recents - Displays call history list

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6. Headset - Used to toggle your call from the speaker to headset
7. Speaker - Used to turn on the speaker
8. Handset - Used to receive and make calls
9. Volume - Used to adjust volume of a handset, a speaker,or a ringtone
• (+): To increase the volume
• (-): To decrease the volume
10. Mute Button - Used to mute and unmute the outgoing audio
11. Beacon LED - Provides alerts for incoming calls and voice mail
12. Phone display - Displays two areas:
• Top Bar: It is always visible, displays communication and device status,
and time and date
• Application area displays the following:
- Application header: It displays the context specific application title,
and one or more subtitles. Depending on the appearance type and
the call state, the header displays details of the call
- Application content area: it displays menus, lists, pop-up windows,
images, or other application content
- Softkey labels area: it displays labels with information about the
state of the Soft Key buttons
13. Line Keys - Used to select the corresponding rows. Each line key has a
LED that displays the following visual alerts:
• Red light: disabled features
• Green light: incoming call and enabled features
• Red and green light: phone is off-hook
14. Softkeys - Used to select the corresponding label of
context-specific actions
15. (2,15) - see below
16. Phone key—Displays the Phone screen

J139 PHONE BUTTONS AND FEATURES
(BACK)
1. 5V DC Jack - To connect the power supply
2. Network port - To connect the Ethernet cable
3. PC port - To connect the computer. Note: PC port is disabled when a
Wi-Fi network is used
4. Headset Jack - To connect the headset
5. Handset Jack - To connect the handset

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J129 PHONE BUTTONS AND FEATURES
1. Beacon LED - The beacon LED flashes a red light to the upper-right
corner of the deskphone, which indicates that you have a voice mail, and
incoming call or you are on a call using speakers
2. Phone Display - The phone displays the call information in this area,
such as the extension, caller information, and missed calls.
3. Softkeys - The softkeys selects the action that is displayed in the softkey
section of the phone display. The softkeys are context sensitve

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4. Navigation arrows and OK - The OK button performs the action of
selecting the function assigned to the left most soft key function
The navigation arrows performs the action of scrolling through various
sections of the phone display
5. Phone - Press the Phone button to move to the phone screen
6. Back - Press the Back button to return to the previous menu
7. Speaker - Press the Speaker button to use the speakerphone. To take the
call off the speakerphone, lift the headset
8. Main Menu - Press the Main Menu button to access the menu options
and other phone settings
9. Hold - Press Hold button to place the call on hold. To resume the call,
press the Resume softkey
10. Volume - If you press + or - on the Volume button on an active call,
the phone increases or decreases the volume of your handset, or speaker
accordingly. When you are not on an active call, pressing these buttons
adjusts the ringer volume
11. Mute - Press the Mute button to mute a call in progress. To unmute the
call, press the Mute button again

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SOLUTION LINE
Dial 800-416-8000
Option 2
MAKING A CALL WITHOUT DIAL TONE
1. Do one of the following:
• Lift the handset
• Press Speaker
• Press Headset
2. Dial the number you want to call
DIALING PROCEDURES
• Internal Extensions: Dial three digit extension
•Local Number: Dial 9 + 7 digit local number
• Toll Free Number: Dial 9 + 1 + toll free number
• Long Distance (Domestic): Dial 9 + 1 + area code + number
REDIAL
Before you begin ensure that the call history is not empty
ADDING A NEW CONTACT
1. Press Redial
• The phone dials the most recent dialed number
2. For a redial list, scroll to the number and press one of the following:
• Call
• OK

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PLACING A CALL ON HOLD
1. To put an active call on hold, press Hold
2. To resume the call, press one of the following:
• Resume
• OK
MANAGING CONFERENCE CALLS
ADDING A PERSON TO AN ACTIVE CALL
Use this procedure to add participants to an active call to set up a
conference call
1. Start a call
2. During the call, on the phone screen, press More > Conf
• The existing call will be put on hold
3. To make a call to a participant, do one of the following:
• Dial the phone number by using the dial pad
• Call the person from the Contacts list or the Recents list
• Redial the last dialed number by using the Redial softkey
4. When the third participant answers the call, press the Join softkey
5. To add another person, press Add and repeat Step 2 and 3
ADDING A PERSON ON HOLD TO A CONFERENCE CALL
1. In the Phone screen, select your active call
2. Press Conf or Add if you are already in a conference
3. Select the call on hold that you want to add to the conference
4. Press Resume to take the call off hold
5. Press one of the following:
• Join
• Conf

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MANAGING CONFERENCE CALLS (CONT.)
DROPPING THE LAST PARTICIPANT FROM A CONFERENCE CALL
Use the following procedure to drop the last participant added to the
conference call. Once you drop the last added participant, you cannot use
the procedure to drop other participants. The phone plays an error tone if
you try to use the drop method again. If you add another participant after
dropping the last added participant, you can use the drop method again to
drop this participant
1. From the Phone screen, select your active conference call
2. Press Drop when the conference is up
The phone drops the last added person from the conference
CONTACTS
Up to 250 contacts can be added to your phone
ADDING A NEW CONTACT
1. Press the Contacts button
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Contacts, and press Select
3. Do one of the following:
• If your Contacts list is empty, press New
• If your Contacts list is not empty, press More > New

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ADDING A NEW CONTACT (CONT.)
4. Use the dial pad to enter the contact’s first and last name in the
corresponding fields
• Press the number key that corresponds to the letter or number
that you want to enter
• If the characters are on the same key, pause before entering
the next character
• To enter a space, press 0
• Enter the remaining letters or numbers
• To enter a symbol, press More > Symbol
Use the navigation arrows to highlight the symbol that you want
to enter and press Insert
• To delete the last character, press the Bksp.
5. Enter the extension
6. The contact extension can include uppercase and lowercase letters,
numbers 0-9, and special symbols, such as comma (,), plus (+), and
dot (.)
7. Press Save
ADDING A CONTACT FROM THE RECENTS LIST
1. Press Recents
2. Scroll to the required number, and press +Contacts
3. Type in First and Last name in respective fields
4. Press one of the following:
• Save
• OK

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CONTACTS (CONT.)
EDITING A CONTACT
Up to 250 contacts can be added to your phone
1. Press the Contacts button
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Contacts, and press Select
3. Select the contact that you want to edit
4. Press Details > Edit
5. Choose the field that you want to edit
6. Use the dial pad and softkeys to change the contact information
7. Press Save
VIEWING CONTACT DETAILS
Use this procedure to view the details of a contact. You can call, edit,
or delete a contact from the Details window. You must have at least
one contact in the Contacts list
1. Press Contacts
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Contacts, and press Select
3. Select the contact that you want to view
4. Press Details
• To call a contact, press Call
• To edit a contact, press Edit
• To delete a contact, press Delete

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CONTACTS (CONT.)
COMBINING CONTACTS
Use this procedure to merge the phone number of the current
contact with the existing local contact
1. Press Contacts
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Contacts, and press Select
3. Scroll to the contact that you want to combine, and press Details >
More > Combine
4. The select mode displays the Contacts list without the
current content
5. To combine the current contact, scroll to the existing contact, and
press Select
6. The current contact will be deleted from the Contacts list and
merged with the local contact
DELETING A CONTACT
1. Press Contacts
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Contacts, and press Select
3. Select the contact you want to delete
4. Press Details >More > Delete
5. Press one of the following:
• Delete: To delete the contact
• Cancel: To cancel the action

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CALL PARKING
With the Call Parking feature, you can put an active call on hold and
resume the call from any other phone in your organization. The
administrator must activate this feature in your phone to park a call in your
extension. You can dial your extension number from any other phone to
retrieve the call
PARKING A CALL
Use this procedure to park an active call on your phone extension
1. Press Main Menu
2. Scroll to Features, and press Select
3. Scroll to Park Call, and press one of the following:
• Select
• OK
• Corresponding line button
UNPARKING A CALL
Use this procedure to unpark the call from another phone
1. Press Main Menu
2. Scroll to Features, and press Select
3. Scroll to Unpark Call, and press one of the following:
• Select
• OK
• Corresponding line button
4. Enter your phone extension number
5. Press Select

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CALL FORWARD
With the Call Forward feature, you can divert incoming calls to another
number. The following are Call Forward types:
• Call Forward: Forwards all incoming calls to another number
• Call Forward Busy: Forwards incoming calls to another
number if you are on a call
• Call Forward No Answer: Forwards incoming calls that you do
not answer within a stipulated time to another number
FORWARDING A CALL TO ANOTHER EXTENSION
Use this procedure to forward incoming calls to a specified number.
In the IP Office environment, this feature is supported using short code
dialing. Contact your system administrator for the list of short codes
1. Press Main Menu
2. Scroll to Features, and press Select
3. To enable Call Forward feature, scroll to one of the following options:
• Call Fwd
• Call Forward-Busy
• Call Forward-No Answer
4. Press one of the following:
• Select
• OK
5. In the Destination field, enter the number where you want to forward
the incoming calls

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CALL FORWARD (CONT.)
FORWARDING A CALL TO ANOTHER EXTENSION (CONT.)
6. Press one of the following:
• Save
• OK
The phone generates a confirmation tone and returns to the
Features menu
7. To disable any of the Call Forward feature, go to the respective screen
and press one of the following:
• Select
• OK
MAKING AN ATTENDED TRANSFER
Use this procedure to hold an active call and establish a second call
with the call-transfer recipient before transferring the call
1. While on an active call, press Transfer
2.The phone displays the Enter transfer destination screen
3. Do one of the following:
• Dial the number to which you want to transfer the call
• If the recipient’s call is on hold, press Held call
• Call the person from the Contacts or Recents
The first call is put on hold, and the recipient’s phone starts ringing
4. After the recipient answers your call, press Complete. The phone
transfers the call to the selected number

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MAKING AN UNATTENDED TRANSFER
Use this procedure to transfer an active call without establishing a call
with the call-transfer recipient
1. While on a call, press Transfer
2. The phone displays the Enter transfer destination screen
3. Do one of the following:
• Dial the number to which you want to transfer the call
• If the recipient’s call is on hold, press Held Call
• Call the person from the Contacts or Recents
The first call is put on hold, and the recipient’s phone starts ringing
4. Press Complete
5. The phone transfers the call to the selected number
MAKING BLIND TRANSFER
Use this procedure to transfer an active call to an attended or unattended
call-transfer recipient.
1. While on a call, press Transfer
2. The phone displays the Enter transfer destination screen
3. Do one of the following:
• Dial the number to which you want to transfer the call
• If the recipient’s call is on hold, press Held call
• Call the person from the Contacts or Recents
4. To immediately transfer a call, press Now
5. The call-transfer recipient’s phone starts ringing, and the phone
transfers the first call to the recipient

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MAKING BLIND TRANSFER (CONT.)
6. To transfer a call to an attended recipient, do the following:
a. Press Talk
b. The first call is put on hold, and the call-transfer recipient’s phone
starts ringing
c. After the recipient answers your call, press Complete
MANAGING CALL HISTORY
MAKING A CALL FROM CALL HISTORY
1. Press Recents
2. Use the Up and Down Arrow keys to select the number that you want
to call
3. Press one of the following:
• Call
• OK
VIEWING CALL HISTORY DETAILS
You can view following details of each call:
• Name
• Extension number
• Time
• Date
1. Press Recents
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Recents, and press Select
• Incoming call icon
• Outgoing call icon
• Missed call icon
• Call type (incoming, outgoing, missed)
• Duration

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3. Select the number that you want to view
4. Press Details
5. The phone displays the details of the selected call
DELETING A CALL RECORD FROM CALL HISTORY
1. Press Recents
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Recents, and press Select
3. Select a number that you want to delete
4. Press Details
5. Press Delete
6. Select one of the following when the phone prompts for confirmation:
• Delete: To delete the entry. The phone deletes the number from
the call history list
• Cancel: To cancel and return to the previous menu
CLEARING THE RECENTS LIST
1. Press Recents
2. (Optional) To navigate through Main menu, scroll to the following:
a. Applications, and press Select
b. Recents, and press Select
3. Select a number that you want to delete
4. Press Details
5. Press Delete
6. Select one of the following when the phone prompts for confirmation:
• Delete: To delete the entry. The phone deletes the number from
the call history list
• Cancel: To cancel and return to the previous menu
• Incoming call icon
• Outgoing call icon
• Missed call icon
• Call type (incoming, outgoing, missed)
• Duration

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NOTES