Bob's Space Racers Whac-A-Mole User manual

Bob’s Space Racers®Inc. ©1976-2020
427 Whac-A-Mole Way,
Holly Hill, Florida 32117
Phone - [phone]
Fax - [phone]
https://www.bobsspaceracers.com

Page | 2Bob’s Space Racers®Inc. ©1976-2020
Tables of Contents
1.0 :
Introduction ....................……………………….……………………………….………..
pg 3
Overview ………………………………………………………..……………..…….…...
pg 3
Safety ……………………………………….………………….…………………….…..
pg 3
Use only a GROUNDED AC receptacle ………………….…………………………..
pg 3
Maintenance ………………………………………………………………………..……
pg 3
Power Requirements …………………………………………………..……………….
pg 3
Setup ………………………………………………………..…………………………….
pg 3
2.0 :
Operator’s Procedure ……..……………………………………………………………...
pg 4
Object of the Game ….……………….………………………………….……………...
pg 4
Operate …………………………………………………………….…………………….
pg 4
3.0 :
Maintenance ………………………………………………………………………………
pg 5
Maintenance Recommendations ……..……………………………………………….
pg 5
Periodic Maintenance ………………..…………………………………………………
pg 5
4.0 :
Troubleshooting …………………………………………………………………………..
pg 6
Troubleshooting Philosophy …………………………………………….……………..
pg 6
Troubleshooting Quick Fix Guide ……………………………………….……………..
pg 7
Servicing Coil Bed Assembly ………………………………………………………...
pg 7
Schematics …………………………………………….…………………………………
pg 9
3000 Electronics Error Codes ..…………………….…………………………………
pg 11
5.0 :
Options Settings –3000 Electronics …………........................………………..……..
pg 12
6.0 :
Service …..………..…………………….…………………………………………………
pg 13
Calling for Service …………………………………………….………………………..
pg 13
Appendix A :
Policies ……………………………....…..…………………………………….…..
pg 14
Service Policy ……………………………………………………..……………..
pg 14
Advance Replacement Policy …………………………..………………………
pg 14
Appendix B :
Warranty ………………………….………………………………………………..
pg 15
Game Warranty ………………………………………………………………….
pg 15
Advance replacement item(s) shipping requirements …….…………………
pg 15
Appendix C :
Federal Communications Commission statement …………….……………….
pg 16
Appendix D :
Parts List …………………………………………………………………………...
pg 17
Appendix E :
Revision ...………………………………..………………………………………...
pg 19

Bob’s Space Racers®Inc. ©1976-2020 Page | 3
1.0 Introduction
Overview
This manual contains informative information about the Arcade Whac-A-Mole.
Such as: Setup, instructions how to play, maintenance, troubleshooting, game
options settings, and service. Appendixes A-C contain information about policies,
warranty, and service. Appendix D has a choice selection of parts pertaining to
this specific game.
Safety
This game has moving parts. Improper operation or use of this game can result
in injury. Actuators under power can cause bodily harm. DO NOT insert any
foreign object, such as fingers, into mole holes during operation, testing, or
maintenance.
Use Only a GROUNDED AC Receptacle
If you are unsure if your AC receptacle is properly grounded, notify a qualified
electrician to perform this check. Failure to do so could result in improper
operation or damage to the game and could void this product’s warranty.
Maintenance
Always ensure power is off and fully disconnected from power source when
performing routine or in-depth maintenance. Failure to do so can result in damage
to the game or injury to personnel.
Power Requirements
Domestic Game Power: 110V ± 10V ~4.0 Amps ~480Watts at 50/60Hz
Service Power Recommendations: 15 Amps for Game Power
Export Game Power: 220V ± 10V ~2.0 Amps ~480Watts at 50/60Hz
Service Power Recommendations: 10 Amps for Light Power
WARNING!
Ensure that this product is compatible with your facilities power supply,
voltage and frequency requirement. A label describing Electrical
Specifications is attached to the product. Non-compliance with the
Electrical Specifications can cause a fire and electric shock. Ensure the
game is level before applying power.
Setup
•Locate the game near an adequate power source.
•Ensure the game is level.
•Add game power.
Plug included power cable into back of Whac-A-Mole Arcade cabinet and then
into a 120v wall outlet.
PC Power Cable

Page | 4Bob’s Space Racers®Inc. ©1976-2020
2.0 Operator’s Procedure
Object of the Game
Whack the mole that pops up. This will advance the score by 10 points.
The Player whacks the mole to the highest score!
Operate
•Player Insert Coin / Swipe Card / Free Play.
o Audio Announces, “Let’s Play Whac-A-Mole.”
o Game music starts
•Moles pops up
o Whac Mole on Head with Mallet to increase Score.
•Time runs out.
o Audio Announces, “Wow, Let's see if you can do it even faster
next time.”
•If Player gets a High Score
o Audio Announces, “A New High Score!”
•Tickets dispense / Points get added to Card. If game is equipped with
ticket mech or card swipe system.
•Game returns to Standby

Bob’s Space Racers®Inc. ©1976-2020 Page | 5
3.0 Maintenance
Maintenance Recommendations
Clean the outer surfaces of the game with a mild general-purpose cleaner.
DO NOT USE commercial chemical sprays on vinyl graphics.
Vacuum the inside of the game occasionally to help keep the dust debris
off of all the electronics.
Periodic Maintenance Never Add Lime-Away ®, bleach, or any other corrosives to cleaning solutions
Daily Cleaning and Check.
Clean all surfaces with a mild general-purpose cleaner.
Check Mole Start-up sequence.
Check Coin / Ticket mechs
Add tickets if needed
Check Lights
Check Sound
Monthly Check. Repair as needed
Clean debris from Mole Box solenoids

Page | 6Bob’s Space Racers®Inc. ©1976-2020
4.0 Troubleshooting
Troubleshooting Philosophy
When troubleshooting any product, certain general guidelines should be
followed
1) Always check to be sure that your game power is turned on. Ensure
that all of the fuses in the game are functional and that the AC voltage
is in the proper operating range for your game.
2) Ensure that all of the game harnesses are plugged in properly and
that all of the pins are firmly seated in the connectors. It is always
possible that a harness can be damaged by rough shipping or
moving.
3) Inspect game harnessing to be sure that none of the wires have
become or are damaged. Utilize a handheld multi-meter, and check
continuity of the wires to make sure they are not broken.
4) Inspect for obvious damage to the P.C. Boards or electrical
components.
5) If you have multiple similar games or multiple parts for a game, swap
or exchange the parts to see if the problem goes away or moves to
another location. You can quickly eliminate certain parts as being the
problem within the game.
6) When changing electronic or electrical components, ALWAYS turn
off all external power and unplug the game.
7) Ensure that all power supplies are delivering the specified voltages
to the P.C. Boards and components as shown in the manual.
Warning!
Do not use graphite spray. It is conductive and can short out the
electrical wiring and or the Printed Circuit Board (PCB).

Bob’s Space Racers®Inc. ©1976-2020 Page | 7
Troubleshooting Quick fix Guide
Improper Start-up Sequences
Mole heads not coming up / Mole heads coming up slowly / Mole heads
not scoring
•Service Coil Bed Assembly.
•The Coil Bed Assembly houses: The solenoids, Score
Sensors and Whac-A-Mole™ heads.
•Remove the two bolts that attach the playfield to
the top of the main cabinet.
•Lift the playfield up and pull back towards you to
remove it from the unit.
•Remove the four bolts and washers (7/16-inch)
that secure the coil bed to the cabinet.
•Remove the coil bed assembly by carefully lifting it
up.

Page | 8Bob’s Space Racers®Inc. ©1976-2020
•Remove connectors from Master board.
•Remove the e-clip using needle nose pliers or a
small flathead screwdriver. Note: Make note of the
order of the washers on the top and bottom of the shaft
•Clean the shaft using a soft cloth and an electrical
contact / anti corrosion cleaner.
•Polish the shaft with Scotch-Brite™
•Remove any rust spots with an emery cloth
•Clean the bore in the assembly with a pipe brush.
•Reassemble in Reverse.
•Coin up or swipe and play the game to ensure everything
runs smoothly.
•The game is now ready for normal operation.

Bob’s Space Racers®Inc. ©1976-2020 Page | 9
Schematics
Displays
Play Versions

Page | 10 Bob’s Space Racers®Inc. ©1976-2020
Sensors & Solenoids

Bob’s Space Racers®Inc. ©1976-2020 Page | 11
3000 Electronics Error Codes
BSR-3000 Board
Note: On the Back of the game, the Master board can be labeled as Master Board, Master, or M. The master
will display the error. The boards with the error, the LCD, will turn Red.
Error: Mole 1
Master
Mole Error 1 Indicates there is
something wrong with Mole 1
Sensor and the display board
will flash red.
Error: Mole 2
Master
Mole Error 2 Indicates there is
something wrong with Mole 2
Sensor and the display board
will flash red.
Error: Mole 3
Master
Mole Error 3 Indicates there is
something wrong with Mole 3
Sensor and the display board
will flash red.
Error: Mole 4
Master
Mole Error 4 Indicates there is
something wrong with Mole 4
Sensor and the display board
will flash red.
Error: Mole 5
Master
Mole Error 5 Indicates there is
something wrong with Mole 5
Sensor and the display board
will flash red.
Error: Comm Error
Master
Communication switch error
and the display board will
flash red.
Note: If at any time you require more assistance, please do not hesitate to call tech support: 386-
677-0761.
LCD

Page | 12 Bob’s Space Racers®Inc. ©1976-2020
5.0 Options Settings –3000 Electronics
RECOMMENDED OPTION SETTINGS
BSR-3K- Whac-A-Mole Arcade
Program: WAM3KA.Vxx
Option
Description
BSR
MIN/MAX
Game Volume
Level of output audio
8
1/10
Bell Volume
Level of bell audio
6
0/10
Cost Per Play
How many credits to play-dollar sign value
2
1/12
Stack Credits
0 = No Stacking | 1 = Stacking
0
0/1
Game Time Limit
Inactive game time limit
30
10/180
Minimum Ticket
Amount of tickets given just for playing
1
0/25
Points Per Ticket
Amount of points needed for 1x ticket
20
0/1500
Attract Mode
0=Audio only; 1=Mole heads and Audio
1
0/1
Attract Interval
Interval of time between attract mode.
3
0/30
Bonus Minimum
Starting bonus value
3
0/100
Bonus Increase
Amount of to increase bonus value if not won
1
0/25
Bonus Max
Maximum bonus value
100
0/250
High Score
Score to reach to win
150
50/300
Win Lite Time
Duration of win light (in seconds)
10
1/12
Game Difficulty
NO Random (0-2): Random (3-5)
0/3=slow, 1/4 = faster, 2/5 = fastest
4
0/5
Money Prompt
0=Swipe Card; 1=Insert Coin; 2=GET READY
0
0/1
Ticket Divider
NOT USED
1
1/2
Reset Defaults
Reset the board to default settings.
0
0/1
HOW TO PROGRAM
Press and hold SELECT and ENTER until the LCD turns BLUE
Press UP/DOWN to change the option
Press LEFT/RIGTH to change option values
Press SELECT to exit program mode
For Free Play Options
Set
Value
Minimum Ticket
0
Points Per Ticket
0
Attract Interval
0
Bonus Increase
0
Note: These settings are BSR’s recommended settings, additional settings may vary per
customer at their request.

Bob’s Space Racers®Inc. ©1976-2020 Page | 13
6.0 Service
Calling for Service
When calling for service, please check the operator’s manual first. You may find a solution
to your problem within this manual.
Please make sure you have the serial number of the game ready when you call.
If this is a repeat call, please tell the service technician that you have made a previous
call regarding this problem. This way we will be able to retrieve the history on your game
allowing us to efficiently serve you better.
Please retain serial number for your product. This may be requested for warranty repairs.
Please call with game info and be at the game so we can walk you through
troubleshooting.
IF YOU HAVE ANY
QUESTIONS OR COMMENTS
PLEASE CALL BSR.
BSR’s Parts Contact Info
Phone: [phone]
Opened: Monday –Friday
Office Hours: 8:30AM –5:00PM EST
E-mail: [email protected]m
EXCLUDING HOLIDAYS
BSR’s Tech Contact Info
Phone: [phone]
Opened: Monday –Friday
Office Hours: 8:30AM –5:00PM EST
Has afterhours support, charges may apply.
E-mail: [e-mail]
EXCLUDING HOLIDAYS
Visit Our Website for More Information
WWW.BOBSSPACERACERS.COM
A great resource on our website is the CUSTOMER “SUPPORT” page.

Page | 14 Bob’s Space Racers®Inc. ©1976-2020
Appendix A: Policies
Service Policy
Here at BOB’S SPACE RACERS® INC., we pride ourselves in providing the highest quality,
long lasting, and easy to maintain equipment.
Technical Support Service hours are from 8:30 am to 5:00 pm, EST, Monday through
Friday, excluding holidays. The direct technical number is [phone] ext:146.
During all other times, follow the prompts on our Automated Phone System to relay your
problem to the technician on call. Technical Support will assist you in troubleshooting a
service problem or setting equipment options.
You can also e-mail your technical question to: [e-mail].
Customer Service hours are from 8:30 am to 5:00 pm, EST, Monday through Friday,
excluding holidays. Customer Service staff can be reached at [phone]. They will
also take parts orders and research the status of previous orders.
Replacement Policy
After speaking with our Technical Department, it may be necessary for Bob’s Space
Racers® Inc., to ship an assembly item or part to repair your game.
Note: We will not ship anything to P.O. Boxes via the US Postal Service. You will be
billed per your account status for the total cost of the shipment, which includes shipping
charges.
Upon shipment of the new item(s) a Return Merchandise Authorization Number (RMA #)
will be issued for you to use when returning the defective item(s) to Bob’s Space Racers®
Inc., or you may use the order number. After the defective item(s) is received by Bob’s
Space Racers® Inc. your account will be issued either a:
Warranty credit: if your game is under warranty. See the Warranty Policy
page.
Note: this credit does not include return shipping charges.
Credit for the item(s).
Note: this credit does not include return shipping charges, nor does it include
the repair charges for the item(s).

Bob’s Space Racers®Inc. ©1976-2020 Page | 15
Appendix B: Warranty
Game Warranty
BOB’S SPACE RACERS® INC. ©1976-2019
90 Days GAME WARRANTY
INCLUDED IN THIS WARANTY Bob’s Space Racers® Inc., warrants to the original purchaser only that
the equipment that is the subject of this sale conforms to its specifications, and isfree from defects under
normal service for 90-Days period from the original date of deliver. This warranty does not include any
damages resulting from occurrences listed in paragraph 2 below. This warranty is not transferable under
any circumstance. Any claims under this warranty must be received in writing by Bob’s Space Racers®
Inc. within 90-days from date of delivery. Within a reasonable time of such written notification Bob’s
Space Racers® Inc. will replace or repair any defective component of the equipment or part thereof
which fails for reasons other than normal service, use, or wear. Bob’s Space Racers® Inc. reserves the
right to request dated proof of purchase by the end user (original purchaser) at any time. Bob’s Space
Racers® Inc., within its sole discretion, makes the final determination as to whether to repair or replace
any component and whether any such repair or replacement shall be performed where the equipment
is located or at its home facility in Volusia County, Florida, or another facility of its sole choice. Any and
all freight charges for the purposes of repair or replacement shall be paid by the original purchaser. All
defective parts shall be returned to Bob’s Space Racers® Inc. if requested. Bob’s Space Racers® Inc.
does not warrant that the equipment will meet any original purchaser’s specific requirements or that the
operation of the equipment will be uninterrupted. These remedies are the original purchaser’s exclusive
remedies for breach of warranty.
EXCLUDED BY THIS WARRANTY Bob’s Space Racers® Inc. does not warrant (a) any product,
components or parts not manufactured by Bob’s Space Racers® Inc.; light bulbs are excluded and shall
be the sole responsibility of the purchaser; (b) damages caused by use of the equipment for purposes
other than those for which it was designed; (c) defects caused by failure to provide a suitable installation
environment for the equipment; (d) damage caused by unauthorized attachments, modification, or
service; damage caused by normal wear and tear or improper power supply; (f) damage caused by
accident or disaster such as fires, flood, lightning, and wind; or (g) any other abuse or misuse of the
equipment.
EXCLUSIVE WARRANTY. THE FORGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES OR REMEDIES, WHETHER WRITTEN, ORAL OR IMPLIED. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. ANY AND
ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
COURSE OF DEALING OR USAGE OF TRADE ARE HEREBY EXPRESSLY DISCLAIMED AND
EXCLUDED.
REMEDIES LIMITED. UNDER NO CIRCUMSTANCES, EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, SHALL BOB’S SPACE RACERS® INC. BE LIABLE FOR ANY LOSS OR DAMAGE,
DIRECT OR INDIRECT, SPECIAL INCIDENTAL OR CONSEQUENTIAL ARISING OUT OF THE USE
OR INABILITY TO USE THIS EQUIPMENT INCLUDING BUT NOT LIMITED TO ANY CLAIM FOR
LOSS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE EQUIPMENT, OR
ANY ASSOCIATED EQUIPMENT, FACILITIES OR SERVICE, DOWNTIME, THE CLAIMS OR COSTS
OF THIRD PARTIES INCLUDING CUSTOMERS AND INJURY TO PROPERTY. Some states do not
allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.
NO OTHER WARRANTIES. Unless modified in writing and signed by both parties, this agreement is
understood to be the complete and exclusive agreement between the parties, superseding all prior
agreements, oral or written, and all other communications between the parties relating to the subject
matter of this agreement. No employee or representative of Bob’s Space Racers® Inc. or any other
party is authorized to make any other warranty or to assume any other liability in connection with the
sale of its equipment.
TIME LIMIT FOR CLAIMS. Any claim for breach of warranty or claims under this warranty must be
received in writing by Bob’s Space Racers® Inc. within 90-days following delivery of the equipment.
ALLOCATION OF RISKS. This agreement allocates the risks of equipment failure between Bob’s Space
Racers® Inc. and the original purchaser. This allocation is recognized by both parties and is reflected
in the price of the goods. THE PURCHASER ACKNOWLEDGES THAT HE HAS READ THIS
AGREEMENT, UNDERSTANDS IT, AND IS BOUND BY ITS TERMS.
TO OBTAIN WARRANTY SERVICE. The original purchaser must, at his/her own expense, bring or ship
the equipment to an authorized location for service. Additionally, the original purchaser must pay all
freight, shipping or transportation charges for the return of the equipment from Bob’s Space Racers®
Inc. to the original purchaser.
Replacement Item(s) Shipping Requirements
When you request an Advanced Replacement item from us, we recommend you to follow
DO NOT try to repair the defective item(s) on your own; DO NOT disassemble the defective item(s) prior
to returning it to Bob’s Space Racers® Inc. – this could cause further damage and the possibility of you
not receiving any credit at all on the item(s). There are no user serviceable parts contained within, and
our vendors may void their warranty on disassembled parts.
Wait for the Replacement item(s) to arrive prior to returning the defective item(s).
When the Replacement item(s) arrive, verify that it is the correct part. If it is not, please note what the
differences are and contact Bob’s Space Racers® Inc. at 386-677-0761.
Return the defective item(s) in the exact same packaging the Replacement item(s) came in. This insures
no more damage will be done to the item(s) during the return shipping.
Thank You!

Page | 16 Bob’s Space Racers®Inc. ©1976-2020
Appendix C: Federal Communications Commission Statement
This equipment has been tested and found to comply with limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate
frequency energy, and, if not installed and used in accordance with the instruction
manual may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmfulinterference in which case the
user will be required to correct the interference at his/her own expense.
Note: All games from Bob’s Space Racers® Inc. are shipped with the same factory keys and lock
sets. Bob’s Space Racers® Inc. recommends changing the keys and locks on your games upon
receipt.

Appendix D: Parts List
Part #
Description
Picture
EM080318
MASTER BOARD
M0800606
WHAC-A-MOLE HEAD W/ UPPER SHAFT
W0800701
LOWER SHAFT
MX010100
HAMMER
EX700719
SESNORS
E0022863
24V POWER SUPPLY
TBD
SMALL DISPLAY
M0008601
SMALL TICKET
1-in x 2-in
EM3K0084
DISPLAY HARNESS
EM3K0085
MOLE BOX HARNESS

Parts List Continued
EM3K0086
COIN HARNESS
EM3K0089
PLAY BUTTON HARNESS

Bob’s Space Racers® Inc. ©1976-2020 Page | 19
Appendix E: Revision
Revision
Date of Revision
Description of Revision
Approved by
A
December 10, 2019
1.0
Jack Cook

Bob’s Space Racers®Inc. ©1976-2020
427 Whac-A-Mole Way,
Holly Hill, Florida 32117
Phone - [phone]
Fax - [phone]