BT agile User manual

BT Agile
User Guide
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Welcome…
to your BT Agile
softphone handset
•Free calls to other BT Softphone users.
•Low cost local, national, mobile and international
phone calls via your computer.
•Hi-definition sound1.
•Easy touse.
•Light and portable handset plugs into a USB socket
on your laptop or desktop computer.
* Requires subscription to BT Softphone – it’s free.
Need help?
If you have any problems setting up or using
your BTAgile please contact the BTSoftphone
Helpline on 0870 850 2165 or visit
www.btsoftphone.com and go tothe FAQs page.
Alternatively, you may find the answer in ‘Help’
at the back of this guide.
1 Hi-ds provides high quality voice calls via your broadband connection.
Toexperience Hi-ds both caller and recipient must be using BT Softphone
or require a product with Hi-ds capability, e.g. BT Videophone 1000 or
BT Hub Phone 1010.
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This User Guide provides you with all the
information you need to get the most from
your BT Agile handset and BT Softphone.
Before you make your first call you will need
to set up your handset and download the
BT Softphone software.
Follow the simple instructions in ‘Getting
Started’, over the next few pages.
Got everything?
• BT Agile handset with USB cable attached
You will also need:
• Broadband Internet connection
• A laptop or desktop computer with free USB port
System requirements
If you do not have a BT Softphone account visit www.btsoftphone.com
Audio only All features
Minimum Optimal Minimum Optimal
Processor
Memory
Hard diskspace
Operating system
Connection
Sound Adaptor Full duplex 16 bit
Windows ® 2000
Windows ® XP
Windows ® Vista
Windows ® 2000
Windows ® XP
Windows ® Vista
15 MB 30 MB 30 MB 30 MB
128 MB RAM 128 MB RAM 256 MB RAM 256 MB RAM
Intel ® Pentium II
400 MHz or
equivalent
Intel ® Pentium III
1.3 GHz or
equivalent
Intel ® Pentium III
700 MHz or
equivalent
Intel ® Pentium 4
2.0 GHz or
equivalent
Broadband connection
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In this guide
If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
Getting started
Install the software . . . . . . . . . . . . 5
Connecting your BT Agile
for the first time. . . . . . . . . . . . . . . 6
Getting to know your phone
Handset . . . . . . . . . . . . . . . . . . . . . 7
BTSoftphone window . . . . . . . . . . 8
Using your BT Agile
Log in . . . . . . . . . . . . . . . . . . . . . . . 9
Open the screen from the
system tray . . . . . . . . . . . . . . . . . . . 9
Dial a number................10
Topping up your account . . . . . . 10
Add a contact................10
Dial a contact ................11
End a call . . . . . . . . . . . . . . . . . . . 11
Answer a call ................11
Reject a call . . . . . . . . . . . . . . . . . 11
Adjust earpiece volume. . . . . . . . 12
Secrecy . . . . . . . . . . . . . . . . . . . . . 12
Multiple calls . . . . . . . . . . . . . . . . 12
Availability status. . . . . . . . . . . . . 13
Voicemail . . . . . . . . . . . . . . . . . . . 14
Listen to voicemail. . . . . . . . . . . . 14
Minimise BTSoftphone window. 14
Close window ................14
BT Softphone toolbar
Softphone tab . . . . . . . . . . . . . . . 15
My profile. . . . . . . . . . . . . . . . . . . 15
Open options menu. . . . . . . . . . . 15
Application. . . . . . . . . . . . . . . . . . 15
Alerts & Sounds . . . . . . . . . . . . . . 16
Privacy . . . . . . . . . . . . . . . . . . . . . 16
Devices .....................17
Network . . . . . . . . . . . . . . . . . . . . 17
Diagnostics. . . . . . . . . . . . . . . . . . 18
Advanced . . . . . . . . . . . . . . . . . . . 18
BT Broadband Talk /
Softphone account . . . . . . . . . . . 18
BTDigital Vault ..............18
Sign out . . . . . . . . . . . . . . . . . . . . 18
Exit ........................18
View tab ....................19
Contacts tab. . . . . . . . . . . . . . . . . 19
Actions tab ..................20
Help tab . . . . . . . . . . . . . . . . . . . . 20
Help . . . . . . . . . . . . . . . . . . . . . . . 21
General information
Safety . . . . . . . . . . . . . . . . . . . . . . 22
Product disposal instructions . . . 22
R&TTE ......................23
Guarantee...................23
4
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
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Getting started
Note
No battery is required. Power is supplied by the computer through the USB cable.
Install the software
If you already have BT Softphone installed on your computer, please check the version
number in the Help About menu. If you have a version earlier than 3.1 you will need to
download and install the latest release in order to use your BT Agile.
Note
You must install the software before plugging in the handset
1. Turn on your PC and ensure it is connected to the internet.
2. Open the web browser and go to the BT Softphone home page:
www.btsoftphone.com
3. Click on the Download icon near the bottom of the page.
4. Follow the instructions on the webpage to download and install
BT Softphone.
If you do not yet have a BT Softphone account use your web browser to go to
www.btsoftphone.com and register – it’s FREE and only takes a couple of minutes!
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
BT Agile – Edition 6 – 11.05.07 – 8076
Getting started
Connecting your BT Agile for the first time
1. Make sure your PC is switched on and connected to the internet.
2. Plug your BT Agile into a USB port on your computer.
3. Double click the BT Softphone icon on your desktop.
4. Login with your BTSoftphone account user name and password.
If required click the Remember username and Remember password
boxes so you do not have to enter these each time. You can also select
Sign in automatically if you want your BT Softphone software to run
automatically each time you switch on your computer.
If you do not have a BT Softphone account, you can set one up for free by
clicking on Create,at the bottom of the window and following the
prompts.
5. Click Login toconnect
to BT Softphone.
For full details on using
BTSoftphone click Help
at the top of the BT
Softphone screen.
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
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Getting to know your phone
Earpiece
Phone status light
On - during a call.
Flashing quickly –
incoming call.
Flashes slowly – when
secrecy is on.
Up
Scroll up through
your contacts list.
Increase earpiece volume.
Talk
Used tomakeand
receive calls.
Press toexpand
contact groups,
e.g. work, friends etc.
1
Long press to put a caller
on hold and transfer
between open calls.
Microphone
BT
Start BT Softphone
application.
When application
is running, press to
maximise or bring
screen to front.
End Call
End a call.
Down
Scroll down through
contacts list.
Decrease earpiece volume.
Secrecy
Mute the microphone
so your caller cannot
hear you.
Press again to resume
your call.
Handset
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
BT Agile – Edition 6 – 11.05.07 – 8076
Getting to know your phone
BT Softphone window
Tool bar
My availability status.
BT Softphone updater
Click to check for latest updates.
Call details
Voicemail indicator
Contacts
Click to open the contacts list.
The Phone Book
Click to search the
BT Broadband Talk
phone book.
History
Click to see the calls lists.
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
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Using your BT Agile
Log in
1. Make sure your PC is connected to the internet.
2. Plug your BT Agile into a USB port on your computer.
3. Double click the BT Softphone icon on your desktop.
4. If required, enter your BT Softphone account user name and password.
5. Click Loginto connect to BT Softphone.
Note
Occasionally, following the initial installation, Windows may select the BT Agile instead
of your PC speakers as the default device for playing all sounds on (eg music tracks).
This setup can be changed using the Audio devices menu in Windows Control Panel.
BT Softphone sounds are set separately in the Softphone options menu, see page 17.
Open the screen from the system tray
1. When the BT Softphone is minimised in the system tray, press the
button on your BT Agile.
User name and password
When you subscribe to BT Softphone you will receive a user name and password.
You will need to enter these in order to log on to your service.
Note
When you log in, you can tick the Remember my name and Remember my password
boxes so you do not have to enter them each time.
If you have a Broadband Talk account you can link it to your BT Softphone account,
conveniently allowing calls to be charged to your BT Broadband Talk account so Pay
As You Go top ups arenot needed. For more info, go to www.btsoftphone.com
Automatic log on
If you tick the Sign in automatically boxas well, your BTSoftphone will automatically be
started and logged on whenever you switch on your computer.
WARNING
BT Agile and BT Softphone are not a replacement for your ordinary phone. This equipment
is not designed for making calls when the power fails or broadband connection is lost.
Alternative arrangements should be made for access to emergency services.
ates.
sst.
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If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com If you experience any problems, please call the Helpline on 0870 850 2165 or visit www.btsoftphone.com
BT Agile – Edition 6 – 11.05.07 – 8076
Using your BT Agile
Search alphabetically
Use your computer keyboard to search alphabetically by entering the first letter of the
name. The first name that starts with this letter or the nearest letter in the alphabet will be
displayed. You can now refine your search by scrolling or on your keyboard.
Dial a number
1. Use the handset to enter the phone number.
The number format must include the area code and number,
e.g. 0123123.
If you make a mistake press to clear all numbers dialled.
2. Press to dial.
Topping up your account
Calls to BTSoftphone addresses are free and calls to landlines,
mobiles or international numbersareavailable at low cost rates
(see Help menu). In order to make chargeable calls, you must
either link your Softphone account to a Broadband Talk account (see
www.btsoftphone.com) or top up your pay as you go (PAYG) account.
To top up your PAYG account, open the pay-as-you-go window at the
bottom of the Softphone screen, log in using your Softphone username
and passwordand follow the top up instructions to add credit to your
account using a credit or debit card.
Add a contact
1. Using the mouse, click Contacts on the toolbar,then Add Contact.
Or click on the Contacts icon on the Contacts screen.
2. Enter your contact details.
3. Click Save & Close.
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