
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide
VII. Educational Training.........................................................................................................................21
A. imagePRESS C7011VPS Training ................................................................................................21
B. imagePRESS C7011VPS Hardware Training ...............................................................................22
C. The PRISMAsync Hardware Training Program.............................................................................23
D. The PRISMA Systems Training Program ......................................................................................23
E. Certification ....................................................................................................................................24
F. Who Should Attend ........................................................................................................................24
G. Accessory Training Modules..........................................................................................................24
1. Two Knife Booklet Trimmer-A1 eLearning Course...................................................................24
2. Professional Puncher-B1 Training............................................................................................25
H. High Capacity Stacker-F1/G1 Online Training...............................................................................25
I. Third Party Accessory Training......................................................................................................26
J. Training Facilities ...........................................................................................................................27
1. Online Course Training Facilities..............................................................................................27
2. Classroom Training Facilities....................................................................................................27
K. Course Equipment .........................................................................................................................27
L. Service Materials............................................................................................................................27
VIII. Servicing Notes .................................................................................................................................28
A. Power and Plug Requirements......................................................................................................28
B. Installation Weight and Dimensions...............................................................................................31
C. Installation Space Requirements...................................................................................................36
D. Estimated Installation Times..........................................................................................................38
E. imageWARE Remote.....................................................................................................................40
F. International License Management System...................................................................................41
G. PRISMAprepare and PRISMAaccess Activation...........................................................................41
H. Durability Enhancement Program..................................................................................................41
I. Recommended System Engineer Requirements...........................................................................42
J. Firmware Upgrade .........................................................................................................................43
1. Computer Requirements for Upgrading....................................................................................43
2. PRISMAsync Controller Firmware............................................................................................44
3. imagePRESS Firmware Upgrades Using the Service Support Tool........................................45
K. Special Tools, Solvents & Oils.......................................................................................................46
L. Solvents and Oils ...........................................................................................................................47
M. Consumables .................................................................................................................................48
N. Consumable Parts..........................................................................................................................50
O. Periodically Replaced Parts...........................................................................................................62
P. Periodic Maintenance.....................................................................................................................65
Q. Soft Counter...................................................................................................................................68
IX. Suggested End-User Customer Service Offerings........................................................................69
A. Monthly Copy Volume....................................................................................................................69
B. Limited Warranty Support ..............................................................................................................70
1. End-User Limited Warranty Conditions ....................................................................................70
2. IPQ-2 Drum Limited Warranty ..................................................................................................70
3. Flat - Rate Program ..................................................................................................................71
4. Warranty Parts for Repair.........................................................................................................73
5. e-Tag.........................................................................................................................................75
6. Online Limited Warranty Credit Inquiry.....................................................................................77
C. Service Parts Availability................................................................................................................80
X. Product Technical Support Offerings.............................................................................................81
A. Dealer Support Requirements .......................................................................................................81
B. Canon USA Support Offerings.......................................................................................................82
1. Canon USA Technical Support Center.....................................................................................82
2. NAVI..........................................................................................................................................84
3. Internet Support ........................................................................................................................87
imagePRESS C7011VPS/C6011VPS/C6011S Service Guide January 2015
Revision 3 Page v