Canon imageRUNNER ADVANCE 8105 Series User manual

Symptoms & Solutions
For the imageRUNNER ADVANCE 8105 Series
A description of the Top 10 Service Issues experienced by
iR ADV 8105 service techs with an explanation of the solutions
that resolve each scenario!
Created by Canon Inc.
Ver. 6 Issued 12/18/2013

< Analyzed Model Series / Analysis Term >
imageRUNNER-ADVANCE 8105 Series / From 7/1/2013 to 7/31/2013
This Top 10 guide is not executed to analyze “Field Visit Data”.
< Analyzed Result of Field Visit >
We analyzed the field visit data one by one, and re-compile the worst 10 symptom shown below.
Symptom 2013/Jul 2013/Jan
Pickup Jam /Paper Feeding Path Jam 1 3
Fixing Jam / Delivery Jam 2 1
Smudged Image / Streaked Image 3 2
Finisher Jam 4 4
Puncher Jam 5 6
Duplex Jam 6 8
Feeder Jam 7 6
E001 8 5
E503 9 Out of Rank
Line image (by Stream Read Glass) 10 Out of Rank
< Comments for above analysis >
This Top 10 guide is created based on FAQ`s related to the above worst 10 symptoms.
In the Top 10 (Worst 10) ranking, jam accounts for the majority of problems. Roller Mark, ranked at 2 in the last
ranking, has calmed down and ranked outside Top 10. Also, staple jam ranked outside the list. Finisher Jam,
ranked at 4, is gradually going up in rank. There have been more incidents of Puncher Jam as well which ranked
at 5. Many FAQs have been made and added to this “Top 10 Guide” pertaining to “Finisher Jam” which ranked at
4 and to “Appendix quality issue”.
<Top 10 guide structure>
- Top 10 symptoms - Appendix of Quality Issues - Cleaning Location inside Machine
- Professional Puncher-C1 Die Oiling Procedure
<Actions taken upon service visit to prevent the next call>
Reviewing the calls related to iR-ADV 8105 series, the ratio of jams and image issues is high. As to the pickup
related issues, many calls are jams caused by the friction of the pickup/feed/separation rollers and contamination
of the pickup sensor (optical sensor). As to the image related issues, many calls are "smudged image / streaked
image", "roller mark smudge", and "soil inside the machine".
Regarding the above issues, we believe that the future call is prevented by performing the following actions upon
service visit.
- Check the pickup/feed/separation rollers regarding the number of sheets used, and replace them as necessary.
- Check the contamination of the pickup sensor (optical sensor), and clean it.
- Check the primary charging wire and the pre-transfer charging wire, and replace them as necessary.
- Check the condition of "the fixing roller", "the feed roller inside the machine", "the roller in the Booklet Finisher",
and "the drive roller in the Professional Puncher" which cause the roller mark smudge, and c lean them as
necessary.

[Additional 2 Symptoms from the previous “Symptom & Solutions Guide”]
[Top 10 Symptoms]
[Finisher Jam / Uneven Stacking]
-E535-0004/1122/10E0 jam code or misalignment due t o software failure of SORTER Ver.34.00 or before
(Booklet/Staple Finisher-D1)
-1122 jam may occur at the paper feed dispose assembly during the finisher is operating.
[Modified 1 case from the previous Top 10 guide of 2013/4/26]
[Duplex Jam]
- 1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1).

Contents
[Top 10 Symptoms] .................................................................................................................................................9
[Pickup Jam / Paper Feeding Path Jam] ...................................................................................................................9
0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck Unit-C1 ..........9
0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from picked-up paper
separation failure .....................................................................................................................................................11
0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor) .....................16
0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor (scanner sensor) ...18
010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor (scanner sensor) .20
0104/ 0105/ 0208/ 0209 jam code due to wear of the rib in the driven roller area of the multi paper pick-up
assembly on the right door assembly ......................................................................................................................23
0101/0102/0103/0104/0105/0205/0106/010A/010D Jam Code due to feeding of unsupported paper .................28
0101/0102/0103/0106/0107/0108/010A/010D Jam Code due to the contamination on/the life of the Pickup Roller
.................................................................................................................................................................................29
0101/0106/010A/010D Jam Code due to the contamination on the paper sensor (scanner sensor) on iR-ADV
8105 series only ......................................................................................................................................................30
0103/0104/0105/0205/0108/0208/0209/0114/0115/0215 Jam Codes due to the contamination on the paper
sensor (scanner sensor) ..........................................................................................................................................33
0105/0205 Jam Code due to pieces of paper remained in the Registration Unit ...................................................36
0105/0205 jam codes owing to the deformation of the Registration Unit ...............................................................37
0104/0105/0218 Jam Code due to slip of the pre-registration roller .......................................................................40
0105/0205 due to the life of the Multi-purpose Tray Pickup Roller .........................................................................42
0205 Jam occurs due to the deformation of the pre-transfer guide ........................................................................43
0105 Jam code/Skewed paper feed due to deformation of the registration assembly ...........................................46
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off .....................................................49
0101/0106 Jam Code ..............................................................................................................................................50
0105/0218 Jam code: Resolved by replacing the pre registration roller (PD-C1/POD Deck Lite-A1) ...................51
0104 Jam Code (POD Deck Lite-A1) ......................................................................................................................51
0204/0208 Jam error codes ....................................................................................................................................52
0101/0102/0106/0107 Jam Code due to abrasion of the pickup roller ...................................................................55
When the finisher is re-connected, "Delivery Setting" is initialized with the system software earlier than ver.41.03.
.................................................................................................................................................................................56
[Delivery / Fixing Jam] .............................................................................................................................................57
0111/0C10/0112/0212 Jam caused by wearing separation claw of drum
..............................................................57
0111/0C10/0112 Jam Code occurs because the leading edge transfer target current is too strong .....................58
0111/0C10/0112 Jam Code due to failure of the transfer high voltage PCB ..........................................................59
0C10/0112/0113 Jam Code due to a piece of paper remained after jam removal .................................................63
0C10/0112/0113/0213/0114/0115 jam code owing to the defect of the Reverse Upper Flapper ..........................65
0111/0C10/0112/0113/0114 jam code emerges owing to the defective Upper Separation Claw ot the Fixing
Assembly .................................................................................................................................................................66
0C10/0112/0113/0213 Jam codes because of the sliding level of the bushings in the delivery reverse drive unit/
the reverse paper delivery assembly being deteriorated. .......................................................................................67

0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid .......76
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly ........................................78
0113 Jam Code with Face Down Delivery: Resolved by replacing the Reverse motor [G] ...................................80
0113/0213 Jam code at face down: Due to installation error of Delivery Motor [G] ...............................................80
0113/0213 Jam code: Solved by replacing One-way Gear and Bearings [G] ........................................................81
[Solid Image/Smudged Image/Streaked Image] .....................................................................................................82
Black lines on image at the edge on the front face of paper owing to the copy yield of the fixing roller/the pressure
roller .........................................................................................................................................................................82
A line appears in the paper feed direction because dust gets into the dust proof glass/ primary charging assembly
downstream duct/ developing assembly sleeve cover. ...........................................................................................84
Image soil/smear due to drum cleaning failure .......................................................................................................89
Image soil/smear due to the failure in installing the blade retainer .........................................................................93
Streaked image or spots on an image due to contamination of the primary charging wire and the dustproof filter
.................................................................................................................................................................................98
Stained image at the intervals of approx. 264mm/ approx. 127mm/ approx. 63mm/ approx. 53mm .................. 100
Soiled image due to the deformation of the pre-transfer guide ............................................................................ 101
Toner adheres to the leading edge of paper because of the deformed guide stopper of the pre-transfer charging
assembly. .............................................................................................................................................................. 105
Line in horizontal scanning direction at trailing edge of image after replacement of ETB ................................... 107
White lines in vertical scanning direction on halftone image at installation or at replacement of Developing
Assembly .............................................................................................................................................................. 108
Black random spots on copies: Due to the return spring fell off the Pre-Transfer Dust Collection Roller ........... 109
White line appears when mounting the developing assembly. ............................................................................ 110
Toner is scattered around the developing assembly since the buffer shutter moves out of the position. ........... 112
Black dots on image due to soiling of Primary Charging Wire ............................................................................. 114
Image soil/smear due to drum cleaning failure .................................................................................................... 115
Image soil/smear due to the failure in installing the blade retainer ...................................................................... 119
Soiled image due to the timing belt coming off in the waste toner feed assembly .............................................. 123
Stained image due to the separation claw contacting with the ETB .................................................................... 127
[Finisher Jam / Uneven Stacking]......................................................................................................................... 131
E535-0004/1122/10E0 jam code or misalignment due to software failure of SORTER Ver.34.00 or before
(Booklet/Staple Finisher-D1) ................................................................................................................................ 131
1122 jam may occur at the paper feed dispose assembly during the finisher is operating ................................. 132
1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1) ..................... 139
Paper stacking fault/Paper fall from the tray/Paper misalignment (Booklet/Staple Finisher-D1) ........................ 143
1121/1124 jam codes due to malfunction of the swing guide assembly (Booklet/Staple Finisher-B1/E1) ......... 149
Paper overhanging the edge or uneven stacking in the finisher tray (Booklet/Staple Finisher-D1) .................... 152
E530-8002/1122/112F Jam codes when printed in mixed paper widths (Booklet/Staple Finisher-D1) .............. 154
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Finisher-D1) .................... 155
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet
Finisher-D1/Booklet Finisher-F1) ......................................................................................................................... 159
0CA4 Jam Code upon the main power SW ON (Staple/Booklet Finisher-F1) .................................................... 166

0CA4/1E00 Jam Code occurs with the finisher system software of version earlier than 26.03 after removing
sheets of paper from the processing tray (Staple/Booklet Finisher-D1) .............................................................. 167
112F/1F8F Jam Code occurs with versions of Finisher system software earlier than Ver. 29.02 (Staple/Booklet
Finisher-D1) .......................................................................................................................................................... 168
1096/11A1/11A2/11A3 Jam codes due to the faulty finisher software SDL-STCH (Booklet Fin-D1) ................. 168
[Professional Puncher Jam] ................................................................................................................................. 169
1165 Jam Code Intermittent [G] ........................................................................................................................... 169
1F77 Jam code (Professional Puncher-C1) [G] ................................................................................................... 169
1F77 Jam At New Install [G] ................................................................................................................................. 170
1F77 Jam Code During Punch or Non-Punch Jobs: due to Professional Puncher front door latch mounting screws
were loose ............................................................................................................................................................ 171
1F77 Jam at installation: Due to the Jumper on the Punch Controller was moved to the wrong position
(Professional Punch-C1) ...................................................................................................................................... 172
1F77 Jam code: Resolved by replacing the S3 paper path 2 sensor (Professional Puncher-C1) ...................... 173
1F77 jam code: Due to the Flexible Aligner Drive Shaft was broken (Professional Puncher-C1) ...................... 173
1F78 Jam Code is Occurring, Only After the Punch Dye is Inserted: Solved by leveling out professional punch
and the integration unit through adjusting the casters ......................................................................................... 174
1F77 jam code : When punching : Solved by replacing communication cable (Pro Puncher-C1) ...................... 174
1152 Jam code (Professional Puncher-C1) ......................................................................................................... 175
11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam Code due to detachment of spring
(Professional Puncher-C1/Professional Puncher Integration Unit-B1) ................................................................ 176
Pro Puncher-C1 not punching: Due to the paper sensor was not plugged [G] ................................................... 180
Pro Punch not punching [G] ................................................................................................................................. 180
[Duplex Jam] ......................................................................................................................................................... 181
0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid .... 181
0213 Jam Code due to deformation of the frame in the outer paper delivery assembly ..................................... 183
0115/0215 Jam Code due to failure of the duplex motor ..................................................................................... 185
0215/0208/0209 Jam codes or Skew occur due to deformation of the duplexing lower guide ........................... 187
0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off .................................................. 196
0108/0208/0209 Jam Code due to operation failure of the side registration motor............................................. 197
0108/0208/0209 jam codes due to operation failure of the duplex merging flapper ........................................... 200
0208/0209/0104 Jam Code due to pieces of paper remained after jam removal ................................................ 204
[Feeder Jam]......................................................................................................................................................... 206
0094 Jam Code remains to be displayed due to the peeling double-stick tape on the Registration Sensor reflector
(Duplex Color Image Reader-C1/Color Image Reader-C1) ................................................................................. 206
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance .............................. 208
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide .............................................. 217
[E001] ................................................................................................................................................................... 223
E001-0004/E001-0010 due to disconnection of Fixing Sub Thermistor 2 (THM4) .............................................. 223
[E503] ................................................................................................................................................................... 224
E503-0041/E503-0051 due to the problem of PUNCH-IF, the system of Professional Puncher Integration Unit-B1,
prior to ver.11.01 .................................................................................................................................................. 224

E503-0003 mainly on installation ......................................................................................................................... 224
E503-0053: Solved by switching service switch (Professional Puncher-C1) ...................................................... 225
E503-0041 with Optional Professional Puncher Integration Unit-B1 ................................................................... 226
[Line image (by Stream Read Glass)] .................................................................................................................. 227
Lines on images when using DADF (Duplex/Color Image Reader Unit-C1) [G] ................................................. 227
There are Lines Through Copies, When Using The ADF (Duplex Color Image Reader Unit-C1) [G] ................ 227
Black line when using DADF stream reading (Duplex Color Image Reader Unit-C1/Color Image Reader Unit-C1)
.............................................................................................................................................................................. 228
Black band appears in sub scanning direction when scanning both sides simultaneously at DADF (Duplex Color
Image Reader Unit-C1) ........................................................................................................................................ 229
[Appendix] ........................................................................................................................................................... 235
[Roller Marks Image (Finisher Roller/Pro Puncher/ Fixing Roller)] ...................................................................... 235
Stain on the backside image due to the soiled pressure roller ............................................................................ 235
When using the puncher, roller marks appears on the image due to the friction of drive roller. (Professional
Puncher-C1) ......................................................................................................................................................... 245
Line (crepe mark) in horizontal scanning direction due to temperature rising on Fixing Roller edges at continuous
print ....................................................................................................................................................................... 248
2 roller-width soils at 143mm from paper edge .................................................................................................... 249
Soiling at back of sheet (Staple Finisher-D1/Booklet Finisher-D1) ...................................................................... 257
Roller marks on images due to the friction of the pull roller when using Booklet/Folding function (Fin-D1） ...... 258
[Light image] ......................................................................................................................................................... 263
Fine line is too fine on output printed with the Printer Driver PCL5e/PCL6 ......................................................... 263
Fine line is too fine on output printed with the Printer Driver PS ......................................................................... 265
Fine line is too fine on output printed with the Printer Driver UFRII ..................................................................... 267
Light image/ extremely narrow thin lines when copying/ printing. ....................................................................... 269
Uneven image density at the front side and the rear side due to the difference of the hight of the primary charging
wire ....................................................................................................................................................................... 271
Light printout in the rear due to soils on the pre-transfer charging wire .............................................................. 273
Light image/ Partially blank image/ Black line ...................................................................................................... 274
Light image/ partially void image owing to poor contact of the transfer H.V. contact point/ the H.V. connector poor
contact/ the defective transfer H.V. PCB
.............................................................................................................. 277
[Others] ................................................................................................................................................................. 284
E840-0001 due to deformation of the fixing shutter ............................................................................................. 284
Toner bottle cannot to be mounted due to breakage of Bottle Cam/Drive Gear ................................................. 289
Paper skew or the right door may open involuntarity due to the half-locked right door ...................................... 301
E677-0080/E315-000d for output from imagePASS-U1 ...................................................................................... 307
E583-8001/E583-8002 due to operation failure of the tray auxiliary guide (Booklet/Staple Fin-D1) ................... 308
[Staple Jam] .......................................................................................................................................................... 312
Stapler does not staple. The finisher will not staple sort any sets. [G] ................................................................ 312
Staple does not work with the printer driver UFRII Ver.20.80 or later ................................................................. 314
[iR-ADV 8105 Series Cleaning Location inside Machine] .............................................................................. 315
Hopper Assembly ................................................................................................................................................. 316

Pre Transfer Charging Assembly ......................................................................................................................... 317
Registration Assembly .......................................................................................................................................... 318
Fixing Entrance Guide Assembly ......................................................................................................................... 319
Pre-Registration Guide Assembly ........................................................................................................................ 320
AP Kit (Drum Separation Claw & Guide plate) ..................................................................................................... 321
Guide to insert AP Kit ........................................................................................................................................... 322
Developing Assembly ........................................................................................................................................... 323
Developing Assembly Guide Mount ..................................................................................................................... 324
[Professional Puncher-C1 Die Oiling Procedure] ........................................................................................... 325

pg. 9
[Top 10 Symptoms]
[Pickup Jam / Paper Feeding Path Jam]
Symptom
0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck
Unit-C1
[ Inspected by Canon Inc. ]
Symptom
Multi-feed jam (0117/0118 jam) with the stack placed on the option deck when the stack is a paper of low
separation capability.
- 0117 jam: Deck feed sensor delay jam
- 0118 jam: Deck pickup sensor delay jam
Cause
When a type of paper with low separation capability is used, two or more sheets may be picked up by the
pick-up roller and fed to the feed/separation rollers keeping the multi-feed state. At this time, the above
mentioned symptom occurs because the separation roller is unable to separate the multi-feed sheets.
Service work
Following the procedure below, enhance the separation capability to the multi-fed sheets by reducing the
pressure of the separation roller of the option deck pick-up assembly to the feed roller.
1) Release the option deck from the main body.
2) Press the deck open switch to expose the deck compartment.
3) Remove the 2 screws[1] and the separation roller support plate.

pg. 10
4) Change the position[a] of hooking the spring of the separation roller from the one shown in the photo [A]
to [B]. This change would lower the pressure of the separation roller applied to the feed roller to enhance
the separation capability to the multi-feed sheets.
5) Reassemble the parts from the step 3) in reverse order.
6) Make test copies by having the machine pick up from the option deck to see if a jam and the like would not
occur.

pg. 11
Symptom
0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from
picked-up paper separation failure
[ Inspected by Canon Inc. ]
Symptom
Multi-feed jam (0101/0106/010A/010D jam) occurred when a stack of paper having low separation
performance is fed from a deck or a cassette.
- 0101: Right Deck Pickup Sensor 1 Delay Jam
- 0106: Left Deck Pickup Sensor 1 Delay Jam
- 010A: Cassette 3 Pickup Sensor 1 Delay Jam
- 010D: Cassette 4 Pickup Sensor 1 Delay Jam
Cause
When paper having low separation performance is used, multi feeding of two or more sheets may occur at
the pick-up roller, causing those sheets to be fed to the feed roller and the separation roller. Accordingly, the
separation roller cannot separate the multi-feed sheets, resulting in the symptom.
Service work
By following the procedure below, reduce the pressure applied from the separation roller to the feed roller in
the deck/cassette pick-up unit, so as to increase the performance for separating the multi-feed sheets.
A) Procedure for adjusting the pressure of the separation roller in the right deck pickup unit
A-1) Remove 2 screws to remove the right rear cover 2.
A-2) Remove 1 connector, the reuse band, and 1 screw.
A-3) Open the right cover. Remove the E-ring to remove the door link.

pg. 12
A-4) Remove the 2 hinge pins to remove the right cover.
A-5) Pull out the right deck, and open the right lower cover.
A-6) Remove 1 screw to remove the connector cover.
A-7) Remove 1 connector and 1 screw [1] to remove the right deck pickup unit [2].

pg. 13
A-8) Change the set position [a] of the spring for the separation roller, from the hook indicated in photo [A] to
the hook indicated in photo [B]. This allows the separation roller to apply reduced pressure to the feed roller,
thereby increasing the performance for separating the multi-feed sheets.
A-9) Reassemble the parts from step A-7) in reverse order.
A-10) Make test copies on paper from the right deck, and check that no jam etc. occur.

pg. 14
B) Procedure for adjusting the pressure of the separation roller in the left deck pickup unit
B-1) Remove the right deck and the left deck.
B-2) Disconnect 1 connector for the left deck pickup unit.
B-3) Remove 3 screws to remove the pickup unit fixation plate (Upper/Right).
B-4) Remove the left deck pickup unit.

pg. 15
B-5) Perform step A-8).
B-6) Reassemble the parts from step B-4) in reverse order.
B-7) Make test copies on paper from the left deck, and check that no jam etc. occur.
C) Procedure for adjusting the pressure of the separation roller in the cassette 3/cassette 4 pickup unit
C-1) Remove the 2 hinge pins of the right lower cover, and remove the right lower cover unit.
C-2) Remove the cassette 3 and the cassette 4. The following describes how to remove the cassette 3
pickup unit.
C-3) Remove 1 screw to remove the connector cover.
C-4) Disconnect 1 connector and remove 1 screw [1], and remove the pickup unit [2].
C-5) Perform step A-8).
C-6) Reassemble the parts from step C-4) in reverse order.
C-7) Make test copies on paper from the cassette 3/cassette 4, and check that no jam etc. occur.

pg. 16
Symptom
0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor)
[ Inspected by Canon Inc. ]
Description
There were cases when any of 0101/0102/0106/0107 Jams occurred.
0101 : Right Deck Pickup Sensor 1 Delay Jam
0102 : Right Deck Pull Out Sensor Delay Jam
0106 : Left Deck Pickup Sensor 1 Delay Jam
0107 : Left Deck Pull Out Sensor Delay Jam
Cause
The paper sensor (scanner sensor) used to control paper feed was contaminated with paper dust. This
resulted in false detection, causing jam.
Field Remedy
Upon indication of each jam, clean the scanner sensor following the steps below.
A. Cleaning steps for 0101/0102 Jam
1) Open the Right Upper Cover.
2) Remove the Feed Guide.
-1 Boss
3) Clean paper dust on the Right Deck Pickup Sensor 1(PS19)[1] with a blower.

pg. 17
4) Clean paper dust on the place [1] of the feeding guide with a blower against the Right Deck Pickup
Sensor 1.
B. Cleaning steps for 0106/0107 Jam
1) Open the Front Cover.
2) Pull out the Right Pickup Deck to remove.
- 2 Screws
[Caution] When installing the Right Pickup Deck, be sure to fit the 4 protrusions[1] on the Rail into the 4
grooves[2] of the Right Pickup Deck to install.
3) Clean paper dust on the Left Deck Pickup Sensor 1 (PS20)[1] with a blower.

pg. 18
Symptom
0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor
(scanner sensor)
[ Inspected by Canon Inc. ]
Description
There were cases when any of 0108/0208/0209/0114/0115/0215 Jams occurred.
0108 : Duplex Merging Sensor Delay Jam
0208 : Duplex Merging Sensor Stationary Jam
0209 : Duplex Outlet Sensor Stationary Jam
0114 : Reverse Vertical Path Sensor Delay Jam
0115 : Duplex Left Sensor Delay Jam
0215 : Duplex Left Sensor Stationary Jam
Cause
The paper sensor (scanner sensor) used to control paper feed was contaminated with paper dust. This
resulted in false detection, causing jam.
Field Remedy
Upon indication of each jam, clean the scanner sensor following the steps below.
A. Cleaning steps for 0108/0208/0209/0115/0215 Jam
1) Open the Front Cover.
2) Open the Fixing Feed Unit fully.
3) Open the Duplex Path.
4) Clean paper dust on the Duplex Outlet Sensor (PS64)[1], Duplex Merge Sensor (PS67)[2], and Duplex
Left Sensor (PS66)[3] with a blower.

pg. 19
B. Cleaning steps for 0114 Jam
1) Open the Front Cover.
2) Open the Fixing Feed Unit fully.
3) Hold the lever of the Feed Unit to open the Feed Unit.
4) Clean paper dust on the Reverse Vertical Path Sensor (PS65)[1] with a blower.

pg. 20
Symptom
010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor
(scanner sensor)
[ Inspected by Canon Inc. ]
Description
There were cases when any of 010A/010B/010D/010E/0117/0118 Jams occurred.
010A : Cassette 3 Pickup Sensor Delay Jam
010B : Vertical Path Sensor 3 Delay Jam
010D : Cassette 4 Pickup Sensor Delay Jam
010E : Vertical Path Sensor 4 Delay Jam
0117 : Deck Feed Sensor Delay Jam
0118 : Deck Pickup Sensor Delay Jam
Cause
The paper sensor (scanner sensor) used to control paper feed was contaminated with paper dust. This
resulted in false detection, causing jam.
Field Remedy
Upon indication of each jam, clean the scanner sensor following the steps below.
A. Cleaning steps for 010A/010B Jam
1) Open the Right Lower Cover.
2) Remove the Feed Guide.
- 1 Boss
3) Clean paper dust on the Cassette 3 Pickup Sensor (PS21)[1] with a blower.