Canon MP560 - PIXMA Color Inkjet User manual

PIXMA MP560
SERVICE
MANUAL
Canon
Copyright 2009, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

TABLE OF CONTENTS
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement
Consumables by Service Engineer
1-2. Customer Maintenance
1-3. Special Tools
1-4. Sensors
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / TROUBLESHOOTING
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Troubleshooting by Symptom
3. REPAIR
3-1. Major Replacement Parts
3-2. Part Replacement Procedures
(1) External housing removal
(2) Cable wiring and connection
(3) Emblem removal
(4) Carriage unlocking
(5) ASF unit removal
(6) Right chassis removal
(7) Carriage unit removal
(8) Spur unit and platen unit removal
(9) Purge drive system unit (right plate) and switch system unit (left plate) removal
(10) Engine unit reassembly
(11) Ink absorber replacement
4. ADJUSTMENT / SETTINGS
4-1. User Mode
4-2. Service Mode
(1) Service mode operation procedures
(2) Service Tool functions
(3) LF / Eject correction
(4) Button and LCD test
(5) Ink absorber counter setting
MP560

4-3. Grease Application
4-4. Special Notes on Servicing
(1) Print head problem
(2) Paper feed motor adjustment
(3) Carriage unit replacement
(4) Document pressure sheet (sponge sheet) replacement
(5) Ink absorber counter setting
4-5. Verification After Repair
(1) Standard inspection flow
(2) Service test print
(3) Ink absorber counter value print
5. MACHINE TRANSPORTATION
<TABLE OF CONTENTS>

1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and
Replacement Consumables by Service Engineer
(1) Adjustment
MP560TABLE OF CONTENTS
Adjustment Timing Purpose Tool Approx.
time
EEPROM initialization - At logic board replacement To initialize settings Service Tool*1 Perform in the
service mode.
1 min.
Destination
settings
(EEPROM
settings)
- At logic board
replacement To set destination. Service Tool*1 Perform in the
service mode.
1 min.
Ink absorber
counter
resetting
(EEPROM
settings)
- At logic board
replacement
- At ink absorber
replacement
To reset the ink absorber
counter. Service Tool*1 Perform in the
service mode.
1 min.
Ink absorber
counter value
setting
(EEPROM
settings)
- At logic board
replacement To set the ink amount data in the ink absorber to
the ink absorber counter.
Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
replacement - When the ink absorber becomes full To replace the ink absorber with a new one. Screwdriver, a pair of tweezers, etc. 15 min.
Paper feed
motor position
adjustment
- At paper feed motor
replacement To adjust the belt tension. (Position the paper feed
motor so that the belt is
stretched tight.)
None. 5 min.
N
Automatic
print head
alignment
- At print head
replacement
- At logic board
replacement
- When print quality is
not satisfying
To secure the dot
placement accuracy. None (plain paper). Perform in the user
mode.
6 min.
Manual print
head alignment 10 min.
Grease application - At carriage unit replacement To maintain sliding properties of the carriage
rail.
FLOIL KG-107A 1 min.
Ink system
function check - At logic board replacement
- At spur unit
replacement
To maintain detection
functionality for presence
of the ink tanks and each
ink tank position.
Service Tool*1
Perform in the
service mode.
1 min.
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N: New adjustment item
*1: Install the Service Tool to a pre-registered computer.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this machine that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
- At carriage unit
replacement
LCD language
settings - At logic board replacement To set the language to be displayed on the LCD. None. Perform in the user
mode.
1 min.
Platen glass
protection
sheet
(document
pressure sheet)
position
adjustment
- At protection sheet
replacement
- At document bottom
cover replacement
- At scanner unit
replacement
To maintain scanning
accuracy, hold the sheet
with the long side down,
then fit its upper left
corner to the platen glass
reference mark (back
left).
None. 1 min.
LF / Eject
correction - At logic board replacement
- At paper feed roller
replacement
To correct line feeding
(LF roller diameter). Service Tool*1
Perform in the
service mode.
5 min.
(LF
correction
and Eject
correction
is
performed
at the
same
time.)
- At logic board
replacement
- At platen unit
replacement
To correct line feeding
(eject roller diameter).
Carriage rail
position
adjustment
- At carriage unit
replacement
- At carriage unit
removal
To set the carriage rail to
the original position prior
to removal or
replacement of the
carriage unit, put a mark
on the main chassis
before removal of the
carriage unit.
None. 1 min.
- The screws securing the paper feed motor may be loosened only at replacement of the
paper feed motor unit.
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1-2. Customer Maintenance
Adjustment Timing Purpose Tool Approx.
time
Automatic print
head alignment - At print head replacement - When print quality is not
satisfying (uneven printing, etc.)
To ensure accurate dot
placement. - 1 sheet of plain paper
- Machine
buttons
- Computer
(MP driver)
6 min.
Manual print
head alignment - 3 sheets of plain paper
- Computer
(MP driver)
10 min.
Print head
cleaning When print quality is not satisfying. To improve nozzle conditions. - Machine buttons
- Computer
(MP driver)
1 min.
Print head deep
cleaning When print quality is not satisfying, and not improved by
print head cleaning.
To improve nozzle
conditions. - Machine buttons
- Computer
(MP driver)
2 min.
Ink tank
replacement When an ink tank becomes empty. ("No ink error" displayed on the
monitor or on the machine LCD,
or short flashing of an ink tank
LED)
To replace the empty
ink tank. --- 1 min.
Paper feed roller
cleaning - When paper does not feed properly.
- When the front side of the paper
is smeared.
To clean the paper feed
rollers of the selected
paper source (rear tray
or cassette).
- Machine
buttons
- Computer
(MP driver)
2 min.
Bottom plate
cleaning When the back side of the paper is smeared. To clean the platen ribs. (Feed the paper
from the rear tray.)
- Machine
buttons
- Computer
(MP driver)
1 min.
Exterior
cleaning When necessary To clean the machine exterior, or to wipe off
dusts.
Soft, dry, and
clean lint-free
cloth.
1 min.
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1-3. Special Tools
1-4. Sensors
Name Tool No. Application Remarks
FLOIL KG-107A QY9-0057-000 To the carriage rail sliding
portions. In common with the MP610, etc.
No. Sensor Function Possible problems
1Scanner unit open
sensor Detects opening and closing of the scanning unit (cover). - The carriage does not move to the center.
2PE sensor Detects the position of the leading
and trailing edges of paper. - No paper - Paper jam
3ASF cam sensor Detects the position of the ASF
cam (for paper feeding from the
rear tray)
- ASF cam sensor error
- Paper feed problem
4APP encoder
sensor Detects the amount of rotation of the APP encoder. (Controls paper
feeding and purging operation.)
- APP sensor error
- APP position error
5Carriage encoder
sensor Detects the position of the carriage. - Carriage position error - Printing shifts from the correct position.
- Uneven printing
- Strange noise
6Temperature &
Ink amount
sensor
Detects the temperature of the
inside of the machine and the
remaining ink amount.
- Internal temperature error
- Low-ink or out-of-ink warning
7 Ink sensor Detects the position of an ink
tank. - Wrong position of an ink tank - An error indicating that multiple ink tanks
of the same color are installed
- No recognition of an ink tank
8LF encoder
sensor Detects rotation of the LF encoder. (Controls paper feeding.) - LF position error - Uneven printing
9Valve cam sensor Detects the position of the purge
valve cam. (Controls purging
operation.)
- Valve cam sensor error
10 Pump roller
sensor Detects the position of the purge pump roller. (Controls purging
operation.)
- Pump roller sensor error
11 Purge cam sensor Detects the position of the purge
main cam. (Controls purging
operation.)
- PG cam sensor error
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5 / 64

1-5. Serial Number Location
On the inner guide over the upper portion of the spur holder (visible when the scanning unit (cover) is
opened)
When the machine power is OFF. When the machine power is ON.
<1. MAINTENANCE>
6 / 64

2. LIST OF ERROR DISPLAY / TROUBLESHOOTING
Errors and warnings are displayed by the following ways:
1. Operator call errors are indicated by the Alarm LED lit in orange, and the error messages are
displayed by the MP driver Status Monitor.
2. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call
error record" area in EEPROM information print
Buttons valid when an operator call error occurs:
1. ON button: To turn the machine off and on again.
2. OK button: To clear and recover from an error. In some operator call errors, the error will
automatically be cleared when the cause of the error is eliminated, and pressing the OK button may
not be necessary.
3. Stop button: To cancel the job at error occurrence, and to clear the error.
2-1. Operator Call Errors (by Alarm LED Lit in Orange)
MP560 TABLE OF CONTENTS
Error Error
code U No. Message on the LCD Solution Parts that are likely to be faulty
No paper in the
rear tray. [1000] --- Rear tray. There is no paper.
Load paper and
press [OK].
Confirm that the rear
tray is selected as the
paper source. Set the
paper in the rear tray,
and press the OK
button.
- ASF unit
- Pressure roller unit
- PE sensor board
unit
No paper in the
cassette. [1003] --- Cassette. There is no paper.
Load paper and
press [OK].
Confirm that the
cassette is selected as
the paper source. Set
the paper in the
cassette, and press the
OK button.
Note that the cassette is
for plain paper only.
- Pick-up arm unit
- Pressure roller unit
- Cassette unit
Paper jam. [1300] --- The paper is
jammed. Clear the
paper and press
[OK].
Remove the jammed
paper and press the OK
button.
- Pick-up arm unit
- ASF unit
- Pressure roller unit
- Cassette unit
- Rear guide unit
Paper jam in the
rear guide. [1303] ---
Paper jam in the
under guide. [1304] ---
Paper size not
supported for
automatic duplex
printing (MP560 /
MP568 only)
[1310] --- This paper is not
compatible with
duplex printing.
Remove the paper
and press [OK].
Set paper with a
supported size and press
the OK button.
Data which was to be
printed on the back side
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