Canon S520 User manual

QY8-1379-000
REVISION 0
COPYRIGHT  2001 CANON INC. CANON S900/S820/S750/S520 1201 GR 0.30-0 PRINTED IN JAPAN (IMPRIME AU JAPON)
DEC. 2001

122001 GR 0.30-0

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of products. This manual covers all localities where the products are sold. For
this reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual could include technical inaccuracies or typographical errors due to improvements or
changes in the products. When changes occur in applicable products or in the content of this manual,
Canon will release technical information as the need arises. In the event of major changes in the
contents of this manual over a long or short period, Canon will issue a new edition of this manual
The following paragraph does not apply to any countries where such provisions are
inconsistent with local law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the
individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent
of Canon Inc., except in the case of internal business use.
Copyright 2001 by Canon Inc.
CANON INC.
i Printer Technical Support Dept. 11,21
16-1, Shimonoge 3-chome, Takatsu-ku, Kawasaki, Kanagawa 213-8512, Japan
This manual has been produced on an Apple Power Macintosh Power Macintosh 7300/180
computer and Apple LaserWriter II NTX-J laser beam printer; printing films were printed on
Agfa SelectSet Avantra 25. All page layout and illustration data was saved on a YANO 640MO
drive system using NJ 640MO and Mitsubishi MR230MI discs.
Logos and illustrations were created with MACROMEDIA FREEHAND 7.0J. All documents and
page layouts were created with QuarkXPress 3.3 Japanese version.

I
I. ABOUT THIS MANUAL
This manual consists of four parts containing information for servicing the product.
Part 1: Product Specifications
Product overview and specifications.
Part 2: Troubleshooting
A guide to troubleshooting the product and identifying parts needing replacement.
Troubleshooting solutions are listed according to the error indications displayed by the
status indicator and by problem descriptions.
Part 3: Technical Reference
Block diagrams and information on the hardware's new technologies.
Part 4: Appendix
Pin configurations.
Disassembly and reassembly procedures are not fully covered in this manual.
Refer to the illustrations in the separate Parts Catalog as well.
Product
Specifications Troubleshooting Appendix
Technical
Reference

II. TABLE OF CONTENTS
Page Part 1: PRODUCT SPECIFICATIONS
(S900)
1 - 1 1. PRODUCT OVERVIEW
1 - 1 1.1 Product Overview
1 - 1 1.2 Special Features
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 Printer Specifications
1 - 2 2.1.1 Printer specifications
1 - 3 2.1.2 Printer service life
1 - 3 2.1.3 Print head service life
1 - 4 2.2 Paper Specifications
1 - 4 2.2.1 Paper sizes and weights
1 - 4 2.2.2 Paper types and settings
1 - 5 2.2.3 Printable area
1 - 6 2.3 Print Head Specifications
1 - 6 2.4 Printer and Scanner Drivers
1 - 7 3. PRODUCT CODE LIST
(S820)
1 - 9 1. PRODUCT OVERVIEW
1 - 9 1.1 Product Overview
1 - 9 1.2 Special Features
1 -10 2. SPECIFICATIONS
1 -10 2.1 Printer Specifications
1 -10 2.1.1 Printer specifications
1 -11 2.1.2 Printer service life
1 -11 2.1.3 Print head service life
1 -12 2.2 Paper Specifications
1 -12 2.2.1 Paper sizes and weights
1 -12 2.2.2 Paper types and settings
1 -12 2.2.3 Printable area
1 -13 2.3 Print Head Specifications
1 -13 2.4 Printer and Scanner Drivers
1 -14 3. PRODUCT CODE LIST
(S750)
1 -15 1. PRODUCT OVERVIEW
1 -15 1.1 Product Overview
1 -15 1.2 Special Features
1 -16 2. SPECIFICATIONS
1 -16 2.1 Printer Specifications
1 -16 2.1.1 Printer specifications
1 -16 2.1.2 Printer service life
1 -17 2.1.3 Print head service life
1 -18 2.2 Paper Specifications
1 -18 2.2.1 Paper sizes and weights
1 -18 2.2.2 Paper types and settings
1 -18 2.2.3 Printable area
1 -19 2.3 Print Head Specifications
1 -19 2.4 Printer and Scanner Drivers
1 -20 3. PRODUCT CODE LIST
II

Page
(S520)
1 -21 1. PRODUCT OVERVIEW
1 -21 1.1 Product Overview
1 -21 1.2 Special Features
1 -22 2. SPECIFICATIONS
1 -22 2.1 Printer Specifications
1 -22 2.1.1 Printer specifications
1 -22 2.1.2 Printer service life
1 -23 2.1.3 Print head service life
1 -23 2.2 Paper Specifications
1 -23 2.2.1 Paper sizes and weights
1 -23 2.2.2 Paper types and settings
1 -23 2.2.3 Printable area
1 -23 2.3 Print Head Specifications
1 -23 2.4 Printer and Scanner Drivers
1 -24 3. PRODUCT CODE LIST
Part 2: TROUBLESHOOTING
2 - 1 1. PRINTER OPERATION
2 - 1 1.1 Printer Operation
2 - 1 1.2 Status Indicator
2 - 2 1.3 Simple Printer Operations
2 - 2 1.3.1 Cleaning operation
2 - 2 1.3.2 Printing the nozzle check pattern
2 - 4 1.3.3 Roller cleaning operation
2 - 5 2. SERVICING
2 - 5 2.1 Before Troubleshooting
2 - 6 2.2 Detectable Problems from System Start to Exit
2 - 9 2.3 Troubleshooting Problems
2 -10 2.4 Troubleshooting Error Indications
2 -13 3. DISASSEMBLY AND REASSEMBLY
2 -13 3.1 Cautions for Disassembly and Reassembly
2 -13 3.1.1 Cautions against ink stains (ink path/ink mist)
2 -13 3.1.2 Damage due to static electricity
2 -13 3.1.3 Deformation of spur tips
2 -14 3.2 Exploded View
2 -15 3.3 Disassembly and Reassembly
2 -15 3.3.1 Carriage lock release
2 -16 3.3.2 Removing and installing tap screws
2 -16 3.3.3 Installing and removing the timing slit strip
2 -17 3.3.4 Handling the encoder film
2 -17 3.3.5 Removing and installing the logic board
2 -18 3.3.6 Removal of red screws prohibited
2 -18 3.3.7 Installing the logic board cover
2 -19 3.3.8 Installing the control ROM cover
2 -20 4. ADJUSTMENTS AND SETTINGS AFTER DISASSEMBLY AND
REASSEMBLY, AND CONFIRMATION OF OPERATION
2 -20 4.1 Adjustments and Settings after Disassembly and Reassembly
2 -20 4.1.1 Items for adjustment (per necessity/locations/tools)
2 -21 4.1.2 If EEPROM settings adjustment is necessary
2 -22 4.1.3 Print head position adjustment
2 -24 4.1.4 Print head seam stripe adjustment (S750)
2 -25 4.1.5 Grease Application
III

Page
2 -26 4.2 Confirmation method
2 -27 5. TRANSPORTING THE PRINTER
2 -27 5.1 Procedure
2 -28 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS
2 -28 6.1 Periodic Parts Replacement
2 -28 6.2 Periodic Inspections
2 -28 6.3 Tool List
2 -29 7. SERVICE-RELATED FEATURES
2 -29 7.1 Service Mode Operations
2 -30 7.2 Test Printout
2 -32 7.3 Printing the EEPROM Information
2 -34 7.4 Resetting the EEPROM
2 -34 7.5 Waste Ink counter settings (S900/S820)
Part 3: TECHNICAL REFERENCE
3 - 1 1. NEW TECHNOLOGY
3 - 1 1.1 Borderless printing
1.1.1 Borderless printing limitations
3 - 2 1.2 Quiet Mode
3 - 2 1.2.1 Quiet mode limitations
3 - 2 1.3 Remaining-ink amount detection (S900/S820)
3 - 2 1.3.1 Limitations when using the remaining-ink amount detection function
3 - 3 2. CLEANING MODES AND INK PURGE AMOUNTS
3 - 5 3. PRINT MODES
Part 4: APPENDIX
(S900)
4 - 1 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS
4 - 1 1.1 Logic Board
4 - 4 1.2 Carriage Board
4 - 5 1.3 Print Head
(S820)
4 - 6 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS
4 - 6 1.1 Logic Board
4 - 9 1.2 Carriage Board
4 -10 1.3 Print Head
(S750)
4 -11 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS
4 -11 1.1 Logic Board
4 -14 1.2 Carriage Board
4 -15 1.3 Print Head
(S520)
4 -16 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS
4 -16 1.1 Logic Board
4 -19 1.2 Carriage Board
4 -20 1.3 Print Head
4 -21 2.PROBLEMS LEFT REMAINING
IV

III. ILLUSTRATION INDEX
Page Part 1: PRODUCT SPECIFICATIONS
(S900)
1 - 1 Figure 1 - 1 Printer Exterior (S900)
1 - 3 Figure 1 - 2 JEIDA Standard Pattern
1 - 3 Figure 1 - 3 JIS SCID No. 5
1 - 5 Figure 1 - 4 Printable Area
(S820)
1 - 9 Figure 1 - 5 Printer Exterior (S820)
1 -12 Figure 1 - 6 Printable Area
(S750)
1 -15 Figure 1 - 7 Printer Exterior (S750)
1 -18 Figure 1 - 8 Printable Area
(S520)
1 -21 Figure 1 - 9 Printer Exterior (S520)
Part 2: TROUBLESHOOTING
2 - 1 Figure 2 - 1 Operation Panel
2 - 3 Figure 2 - 2 Nozzle Check Pattern Printout
2 -14 Figure 2 - 3 Exploded View
2 -15 Figure 2 - 4 Carriage Lock Release
2 -16 Figure 2 - 5 Timing Slit Strip
2 -17 Figure 2 - 6 Short-Circuiting the Capacitors
2 -18 Figure 2 - 7 Do not Remove the Red Screws
2 -18 Figure 2 - 8 Installing the Logic Board Cover
2 -19 Figure 2 - 9 Installing the ROM Cover
2 -22 Figure 2 -10 Print Position Alignment Pattern
2 -24 Figure 2 -11 Seam Stripe Adjustment Pattern
2 -25 Figure 2 -12 Grease application
2 -30 Figure 2 -13 Service/Factory Test Printout (Sample)
2 -32 Figure 2 -14 EEPROM Information Printout (Sample)
Part 3: TECHNICAL REFERENCE
3 - 2 Figure 3 - 1 Remaining Ink amount detection
Part 4: APPENDIX
(S900)
4 - 1 Figure 4 - 1 Logic Board
4 - 4 Figure 4 - 2 Carriage Board
4 - 6 Figure 4 - 3 Print Head
(S820)
4 - 6 Figure 4 - 4 Logic Board
4 - 9 Figure 4 - 5 Carriage Board
4 -10 Figure 4 - 6 Print Head
(S750)
4 -11 Figure 4 - 7 Logic Board
4 -14 Figure 4 - 8 Carriage Board
4 -15 Figure 4 - 9 Print Head
(S520)
4 -16 Figure 4 -10 Logic Board
4 -19 Figure 4 -11 Carriage Board
4 -20 Figure 4 -12 Print Head
V

IV. TABLE INDEX
Page Part 1: PRODUCT SPECIFICATIONS
(S900)
1 - 7 Table 1 - 1 PRODUCT CODE LIST
(S820)
1 -14 Table 1 - 2 PRODUCT CODE LIST
(S750)
1 -20 Table 1 - 3 PRODUCT CODE LIST
(S520)
1 -24 Table 1 - 4 PRODUCT CODE LIST
Part 2: TROUBLESHOOTING
2 -10 Table 2 - 1 ERROR INDICATIONS
2 -21 Table 2 - 2 EEPROM SETTINGS WHEN REPLACING THE INK ABSORBER
Part 3: TECHNICAL REFERENCE
3 - 3 Table 3 - 1 CLEANING MODES
3 - 5 Table 3 - 2 PRINT MODES
VI

Part 1
PRODUCT
SPECIFICATIONS
Page
(S900)
1 - 1 1. PRODUCT OVERVIEW
1 - 1 1.1 Product Overview
1 - 1 1.2 Special Features
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 Printer Specifications
1 - 4 2.2 Paper Specifications
1 - 6 2.3 Print Head Specifications
1 - 6 2.4 Printer and Scanner Drivers
1 - 7 3. PRODUCT CODE LIST
(S820)
1 - 9 1. PRODUCT OVERVIEW
1 - 9 1.1 Product Overview
1 - 9 1.2 Special Features
1 -10 2. SPECIFICATIONS
1 -10 2.1 Printer Specifications
1 -12 2.2 Paper Specifications
1 -13 2.3 Print Head Specifications
1 -13 2.4 Printer and Scanner Drivers
1 -14 3. PRODUCT CODE LIST
Page
(S750)
1 -15 1. PRODUCT OVERVIEW
1 -15 1.1 Product Overview
1 -15 1.2 Special Features
1 -16 2. SPECIFICATIONS
1 -16 2.1 Printer Specifications
1 -18 2.2 Paper Specifications
1 -19 2.3 Print Head Specifications
1 -19 2.4 Printer and Scanner Drivers
1 -20 3. PRODUCT CODE LIST
(S520)
1 -21 1. PRODUCT OVERVIEW
1 -21 1.1 Product Overview
1 -21 1.2 Special Features
1 -22 2. SPECIFICATIONS
1 -22 2.1 Printer Specifications
1 -23 2.2 Paper Specifications
1 -23 2.3 Print Head Specifications
1 -23 2.4 Printer and Scanner Drivers
1 -24 3. PRODUCT CODE LIST

I. PRODUCT OVERVIEW
1.1 Product Overview
"High Speed, Ultra-fine Image Photo Printer"
With a new head (512 nozzles x 6 colors, 1200dpi resolution) and improvements to the
printer driver, this printer realizes the highest photo printing speed in its class and the
finest picture quality among its competitors.
The printer is targeted at amateur users as well as high-end design and photography
professionals who need realistic photo-quality output from their digital cameras,
scanners, etc.
1.2 Special Features
(1) Speed
The new head (512 nozzles x 6 colors, 1200 dpi resolution) allows improved print
speed (1 ppm photo printing).
(2) Image Quality
Increased color range and half toning due to advanced image management.
(3) Servicing
Servicing is almost identical to that of the S600.
(4) Value Added Features
Total borderless printing (for postcard, A4, LTR, L-size, 2L-size, 4" x 6")
A new level of quietness with the adoption of Quiet mode.
(5) Other
Paper feed strength has been greatly improved by use of the S600 ASF.
1-1
S900 Part 1: Product Specifications
Product
Specifications
Printer (Front) Print head
Figure 1-1 Printer Exterior (S900)

2. SPECIFICATIONS
2.1 Printer Specifications
2.1.1 Printer specifications
✽1: In energy-saving mode
Part 1: Product Specifications S900
1-2
Type
Paper Feed System
Resolution
Throughput
Printing Direction
Max. Printing Width
Line Feed Speed
Interface
ASF Capacity
Sensors
Print Head
Alignment
Operating Noise
(draft, standard,
high)
Ambient Conditions
Power Source
External
Dimensions
Weight
Related Standards
Serial No. Location
Desktop serial printer
Automatic feed only (No manual feed)
2400 ×1200 dpi (Max. resolution)
HS HQ
Bk (Fast Gear: J) 6.8-7.4 5.5-6.0
Color (Fast Gear: J) 6.9-7.3 4.4-4.8
Photo (ISO JIS-SCID NO.5) 0.94-1.07 0.49-0.55
Bi-directional / Uni-directional (See Part 3.3: PRINT MODE LIST for
details)
203 mm (216 mm when borderless printing)
127 mm/s
USB (Rev.1.1)
Max. 10 mm (about 100 sheets of 75 g/m2paper)
Front cover-open sensor
Print head sensor
Ink-out and remaining ink sensors (optical type and dot count)
Paper-out sensor
Waste-ink full sensor
Internal temperature sensor
Available (even and odd nozzles of each color, bidirectional
adjustment)
47/47/40 dB(A) Sound pressure level conforms to ISO9296
During operation: Temperature 5C-35C
Relative Humidity 10%-90% (No condensation)
During non-operation:Temperature 0C-40C
Relative Humidity 5%-95% (No condensation)
Power voltage/frequency Power consumption During standby
100-127 VAC 50/60 Hz Max. approx. 22 W Approx. 6 W (2W*1)
220-240 VAC 50/60 Hz Max. approx. 21 W Approx. 6 W (2W*1)
Approx. 440 mm (W) ×300 mm (D) ×180 mm (H)
5.8 kg (Not including print head and options)
EMR interference: VCCI, FCC, IC, CE Mark, Taiwan / Korea EMC,
CCIB (China EMC), C-tick
Electrical safety: Dentori, UL, C-UL, CB Report, GS, CE Mark,
FIMC, CCIB (electrical safety), AS, CCEE, PSB, Korean Dentori,
SASO
Environmental: Energy Star, Blue Angel, Environment label
Carriage ribbon cable holder (visible when the access cover is open)

2.1.2 Printer service life
Whichever comes first:
(1) A total of 10,000 pages printed at 7.5% duty per color.
(2) 5 years of use.
2.1.3 Print head service life
(1) Service life
10,000 pages of color printing (7.5% duty pattern printing per color)
(2) Ink tank service life (printable pages per tank)
Monochrome (black) *1
BCI-6Bk: 640 pages (2.05%)
Color *2
BCI-6Bk: 990 pages (print duty: 0.83%)
BCI-6C: 860 pages (print duty: 1.01%)
BCI-6M: 790 pages (print duty: 1.56%)
BCI-6Y: 470 pages (print duty: 2.70%)
BCI-6PC: 410 pages (print duty: 2.93%)
BCI-6PM: 270 pages (print duty: 4.95%)
✽1: JEIDA Standard pattern (default driver setting)
✽2: JIS SCID NO. 5 Pattern (measured when driver set to HQ photo printing on plain
paper)
1-3
S900 Part 1: Product Specifications
Product
Specifications
Figure 1-2 JEIDA Standard Pattern Figure 1-3 JIS SCID No. 5

2.2 Paper Specifications
2.2.1 Paper sizes and weights
(1) Paper sizes
See the table below.
(2) Weight
For automatic feeding, the paper's weight should be 64-105 g/m2.
2.2.2 Paper types and settings
●: Borderless printing is possible with this paper (plain paper, A4/LTR size only).
Part 1: Product Specifications S900
1-4
Type Size Paper Feed ASF Stacking
Method Capacity
●Plain paper A4/B5/A5/LTR/LGL Auto Less than 10 mm
High-quality paper HR-101 A4/LTR Auto Approx. 80 sheets
●Photo glossy paper GP-301 A4/LTR Auto 10 sheets
●Professional Photo
paper
PR-101 A4/LTR Auto 1 sheet
PR-101L 89 mm ×127 mm Auto 20 sheets
PR-101 2L 127 mm ×178 mm Auto 10 sheets
PR-101 4x6 101.6 mm ×152.4 mm Auto 20 sheets
Glossy photo film HG-201 A4/LTR Auto 1 sheet
Transparency CF-102 A4/LTR Auto Less than 30 sheets
Banner paper -- A4/LTR Auto 1 sheet
T-shirt transfer TR-201 A4/LTR Auto 1 sheet
Mouse pad MK-101 --- Auto 1 sheet
●Glossy postcard KH-201 148 mm ×100 mm Auto Less than 20 sheets
Photo glossy postcard FM-101 119 mm ×216 mm Less than 20 sheets
●Japan Post Office
postcard
--- 100 mm ×148 mm Auto Less than 40 sheets
●Japan Post Office
postcard for ink jet
printing
--- 100 mm ×148 mm Auto Less than 40 sheets
Professional photo
postcard
PH-101 100 mm ×148 mm Auto Less than 20 sheets
Envelope COM#10 105 mm ×241 mm Auto Less than 10 envelopes
DL-size 110 mm ×220 mm Auto Less than 10 envelopes
No. 4 105 mm ×235 mm Auto Less than 10 envelopes
No. 6 98 mm ×190 mm Auto Less than 10 envelopes
Professional photo PC-101 L 101.6 mm ×190.5 mm Auto Less than 20 sheets
card PC-101 2L 183 mm ×210 mm Auto Less than 10 sheets
PC-101 D 210 mm ×310 mm Auto Less than 10 sheets
PC-101 W 210 mm ×310 mm Auto Less than 10 sheets
PC101 S 119 mm ×216mm Auto Less than 20 sheets
PC-101 C Perforated phonecard size Auto Less than 20 sheets

1-5
S900 Part 1: Product Specifications
Product
Specifications
2.2.3 Printable area
■Envelope (No. 4/No. 6)
Recommended
printing area:
Printable area:
■A4, B5, A5
■Glossy postcard/Japan Post Office postcard/ Japan Post
Office postcard for ink jet printing/Pro photo postcard
5.0 mm
3.4 mm
±1.5*1
3.4 mm
±1.5
24.0 mm
33.0 mm
3.0 mm
±1.5*1
5.0 mm
6.4 mm
±1.5
6.4 mm
±1.5
24.0 mm
33.0 mm
3.0 mm
±1.5
3.0 mm
±3.0
24.0 mm
3.4 mm
±1.5
3.4 mm
±1.5
() ()
()
*1 For recycled paper, 3.0 mm ±3 or 3.4 mm ±2.
*2 If the bottom margin goes beyond the plain paper's printable area, the software application's specifications
apply.
The region inside the dotted lines is the printable area where print quality can be guaranteed.
Note: The right margins in parentheses indicate that the dimension depends on the paper size.
Paper-feeding direction
■Letter, legal
3.0 mm
±1.5
5.0 mm
3.4 mm
±1.5
()
33.0 mm
24.0 mm
3.4 mm
±1.5
Figure 1-4 Printable Area

2.3 Print Head Specifications
2.4 Printer and Scanner Drivers
1. Windows drivers
Windows 98/98 S.E./Millennium printer drivers Ver. 7.20
Windows 2000 printer driver Ver. 1.50
Windows XP printer driver Ver. 1.50
2. Macintosh driver
Mac OS (inc. OS X) printer driver Ver. 3.90
Part 1: Product Specifications S900
1-6
Configuration
Print Head
Ink Colors
Ink Tank
Head Weight
Ink Tank Weight (Net)
Supply method
Print Head
6 color integrated head, detachable ink tanks for each color
512 x 6 nozzles
BCI-6Bk, C, M, Y, PC, PM
6 separate ink tanks by color
Approx. 80 g (not including ink)
11 g
Service parts (not including ink tanks)

3. PRODUCT CODE LIST
The table below lists the product codes of the printer, consumables and optional items.
The print head will be supplied only as a spare part for servicing.
✽1: Supplied strictly as a service part. Not supplied as a consumable or an optional item.
1-7
S900 Part 1: Product Specifications
Product
Specifications
Table 1-1 PRODUCT CODE LIST
Item
Printer
Print head*1
Ink tank
---
---
Black
Cyan
Magenta
Yellow
PC
PM
Designation
Canon Bubble Jet
Printer S900
---
Canon Ink Tank
BCI-6BK
BCI-6C
BCI-6M
BCI-6Y
BCI-6PC Photo
BCI-6PM Photo
Destination
Substitute 'XX' with
the following country
codes
01: USA
02: CAN
03: Latin LV
04: Latin HV
05: EUR
06: GER
07: FRN
08: ASIA HV
09: AUST
10: KRN
11: UK
12: JPN
13: TW
14: HK
15: CHN
Substitute 'X' with
the following country
codes
1: JPN
2: EUR
3: AMR
4: ASIA/OCN
Product Code
6873A0XXAA
QY6-0039
4705A00XAA
4706A00XAA
4707A00XAA
4708A00XAA
4709A00XAA
4710A00XAA

Part 1: Product Specifications S900
1-8
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