CEECO SSP-363-F User manual

SSP-363-F-650-521-CAC6.00-ISSUE4.0
SERVICE MANUAL
FOR
MODEL SSP-363-F
STAINLESS STEEL PANEL TELEPHONE
EQUIPPED WITH CAC6.00 FIRMWARE
Serving the Telephone Industry Since 1930
Communication Equipment 519 W South Park Street
& Engineering Company Okeechobee, FL 34972
Voice: 863-357-0798
Fax: [phone]

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IMPORTANT INFORMATION
FOR
CUSTOMER
Please fill in before you continue.
The following information is necessary when calling CEECO for assistance.
MODEL NUMBER MODEL SSP-363-F EQUIPPED WITH
CAC6.00 FIRMWARE
SERIAL NUMBER
DATE MANUFACTURED
LOCATION INSTALLED
For us to better serve you, please have this information available when calling for
technical support.
CEECO
Communication Equipment & Engineering Company
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net

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TABLE OF CONTENTS
SECTION PAGE
1.0 INTRODUCTION................................................................................................... 4
2.0 GENERAL............................................................................................................... 4
3.0 PROGRAMMING .................................................................................................. 5
4.0 TESTING/OPERATION ..................................................................................... 10
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT .................................. 11
6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS ................... 12
7.0 TROUBLE SHOOTING GUIDE ........................................................................ 13
8.0 SPECIFICATIONS............................................................................................... 15
9.0 PARTS LIST ......................................................................................................... 16
10.0 FCC NOTICE........................................................................................................ 17
11.0 REPAIR AND RETURN INFORMATION....................................................... 18
12.0 WARRANTY POLICY........................................................................................ 19
13.0 DIAGRAM............................................................................................................. 20

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1.0 INTRODUCTION
The practices in this manual provide installation and maintenance information for
the Model SSP-363-F Stainless Steel Panel Telephone, equipped with CAC6.00
software.
For information not included in this manual, please call or write:
CEECO
Customer Service
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
2.0 GENERAL
The CEECO Model SSP-363-F Telephone, equipped with CAC6.00 Firmware, is
a microprocessor-based coinless telephone designed to withstand abuse and
fraudulent call attempts. The phone may be programmed to implement call
restrictions, allow or not allow incoming calls, select the width of the dial detect
window, mute the microphone to guard against fraud, select tone (DTMF) or
pulse dialing, automatically time and disconnect a phone call, speed-dial numbers,
and automatically dial one or two numbers (typically access numbers) when the
handset is lifted. As you can see, this telephone has a number of useful features
and you may use any or all of them. Attempts to hookswitch dial will cause the
microprocessor to go "on hook" until the attempt has ended. The steel housing
and chrome plated tone dial are vandal resistant. An armored cord, hearing aid
compatible handset is standard.

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3.0 PROGRAMMING
3.1 Connect the telephone to a working telephone line or a DTMF test set.
3.2 Locate the two plastic mini-jumpers on the edge of the printed circuit
board and move them to the “ON” position, as depicted on the last page of
this manual.
3.3 Lift the handset and wait for dial tone before beginning programming.
First read through the programming section and then do the actual
programming as you read along again. Programming is accomplished by
way of the DTMF keypad. The programming can be accomplished in one
continuous sequence without having to stop or perform any measures
between programming sections. It is important to be slow and deliberate
when pressing the keys during programming. A missed or partial tone
will result in improper programming.
3.4 Utilizing the keypad, enter # 9 7. This will clear all memory locations.
3.5 Enter # 0 0, which accesses the telephone options memory location.
There are six (6) selections to be made in this location. By entering a
selection into each of the six programming digit locations, the phone is
customized for the particular installation. You must make an entry for
each of the six digit locations. The six digit locations and the available
selections are shown on the next page. Compare the example below to the
information on the next page and then enter the 6 numbers you choose.
Example: Entering #00 followed by 101003 would program the phone to
have no call restrictions, no incoming call allowed, a wide dial tone detect
window, a muted microphone initially, DTMF dialing, and a 3 minute
automatic timed call disconnect.

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PROGRAMMING CONTINUED…
Location #00:
Digit 1
0Implement Call restrictions
1No call restrictions
Digit 2
0No incoming calls allowed
1Incoming calls allowed
Digit 3
0Narrow dial tone detect window
1Wide dial tone detect window (Always recommended)
Digit 4
0Mute the microphone until the user dials a digit
1Unmute the microphone after the access number is dialed
Digit 5
0DTMF dialing
110 PPS pulse dialing
220 PPS pulse dialing
Digit 6
0=no call timeout 5=12 min.call timeout
1=2 min.call timeout 6=15 min.call timeout
2=3 min.call timeout 7=20 min.call timeout
3=5 min.call timeout 8=25 min.call timeout
4=10 min. call timeout 9=30 min.call timeout
•Be sure to record your selections in the table below for future
reference.
Telephone Options Table: #00 __ __ __ __ __ __
1 2 3 4 5 6

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PROGRAMMING CONTINUED…
3.6 If you desire the phone to automatically dial a number (up to eleven
digits in length) when the handset is lifted, now is the time to enter it. If
this is not a desired function, proceed to section 3.8. Programming
location #19 stores the auto-dial number. Therefore, enter # 1 9 followed
by the desired auto dial number. For example: Entering #199 will
program the phone to automatically dial a 9, when the handset is lifted.
Be sure to record your entry in the table below for future reference.
1st Auto Dial Number Table: #19 __ __ __ __ __ __ __ __ __ __ __
3.7 If you desire the phone to automatically dial a second number (up to
eleven digits in length) after the one stored in location #19 (see above),
now is the time to enter it. If this is not a desired function, then proceed to
section 3.8 Programming location #18 stores the second auto dial
number. In order to use #18, you must first use #19. This number will
dial out approximately one second after any number stored in the #19
location. Enter # 1 8 followed by the desired auto dial number. For
example: Entering #1818005551212 will program the phone to dial 1-
800-555-1212 approximately one second after it dials the number stored in
location #19. Combining the examples from this section and the one
above, entering #199#1818005551212 will program the phone to
automatically dial 9, pause one second and automatically dial 1-800-555-
1212, when the handset is lifted. Be sure to record your entry in the table
below for future reference.
2nd Auto Dial Number Table: #18 __ __ __ __ __ __ __ __ __ __ __
3.8 If you desire to have speed-dialing capability, now is the time to program
it. If this is not a desired function, proceed to section 3.10. There are 40
speed-dial locations available. Those locations are #30 thru #69. The
speed numbers may be up eleven digits in length. Simply enter the pound
key, followed by the location number, followed by the desired speed dial
number.
Example: Entering #305551212#315875430#325839907 will program
the phone to automatically dial 555-1212 when #30 is dialed, 587-5430
when #31 is dialed, and 583-9907 when #32 is dialed. Please note that,
when the phone is put into operation, the # key must be dialed preceding
the two digit location number, in order to release the speed dial number.

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PROGRAMMING CONTINUED…
* Be sure to record your speed dial entries in the table below for future reference:
Speed Dial Table:
#30 __ __ __ __ __ __ __ __ __ __ __ #50 __ __ __ __ __ __ __ __ __ __ __
#31 __ __ __ __ __ __ __ __ __ __ __ #51 __ __ __ __ __ __ __ __ __ __ __
#32 __ __ __ __ __ __ __ __ __ __ __ #52 __ __ __ __ __ __ __ __ __ __ __
#33 __ __ __ __ __ __ __ __ __ __ __ #53 __ __ __ __ __ __ __ __ __ __ __
#34 __ __ __ __ __ __ __ __ __ __ __ #54 __ __ __ __ __ __ __ __ __ __ __
#35 __ __ __ __ __ __ __ __ __ __ __ #55 __ __ __ __ __ __ __ __ __ __ __
#36 __ __ __ __ __ __ __ __ __ __ __ #56 __ __ __ __ __ __ __ __ __ __ __
#37 __ __ __ __ __ __ __ __ __ __ __ #57 __ __ __ __ __ __ __ __ __ __ __
#38 __ __ __ __ __ __ __ __ __ __ __ #58 __ __ __ __ __ __ __ __ __ __ __
#39 __ __ __ __ __ __ __ __ __ __ __ #59 __ __ __ __ __ __ __ __ __ __ __
#40 __ __ __ __ __ __ __ __ __ __ __ #60 __ __ __ __ __ __ __ __ __ __ __
#41 __ __ __ __ __ __ __ __ __ __ __ #61 __ __ __ __ __ __ __ __ __ __ __
#42 __ __ __ __ __ __ __ __ __ __ __ #62 __ __ __ __ __ __ __ __ __ __ __
#43 __ __ __ __ __ __ __ __ __ __ __ #63 __ __ __ __ __ __ __ __ __ __ __
#44 __ __ __ __ __ __ __ __ __ __ __ #64 __ __ __ __ __ __ __ __ __ __ __
#45 __ __ __ __ __ __ __ __ __ __ __ #65 __ __ __ __ __ __ __ __ __ __ __
#46 __ __ __ __ __ __ __ __ __ __ __ #66 __ __ __ __ __ __ __ __ __ __ __
#47 __ __ __ __ __ __ __ __ __ __ __ #67 __ __ __ __ __ __ __ __ __ __ __
#48 __ __ __ __ __ __ __ __ __ __ __ #68 __ __ __ __ __ __ __ __ __ __ __
#49 __ __ __ __ __ __ __ __ __ __ __ #69 __ __ __ __ __ __ __ __ __ __ __

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PROGRAMMING CONTINUED…
3.9 If you desire the phone to implement call restrictions, we will program
the restrictions now. If this is not a desired function, proceed to section
3.10. In order for the phone to implement restrictions, a “0” must have
been selected for Digit 1 under programming location #00. If this was not
done, repeat section 3.5 in its entirety. The associated programming
locations are #70 thru #89. Each of these twenty (20) locations may be
used to program one call restriction. Each location will store a number
(pattern) of up to eleven (11) digits in length. An “*” represents a wild
card, so any time you enter the “*” key, you tell the phone to allow any
single digit in its place. In order to restrict calling patterns, you program
the phone to tell it which patterns to allow. In turn, it will block all others.
Take a moment to look over the examples below. When you are finished,
enter the # key, followed by a location code, followed by the desired
number/pattern.
EXAMPLE: Entering #700********** allows all 0+ and 0- calls.
Entering #71911 allows 911 to be dialed.
Entering #721800******* allows any 1-800 call.
Entering #73******* allows 7-digit calls.
Entering #74587**** allows 7-digit calls beginning
with 587.
Each pattern that you program will be “allowed” by the phone. If call
restrictions are implemented (Location #00 Digit 1), the phone will only
permit the calls that it is specifically programmed to allow. Any numbers
that have been programmed into the speed, #19 or #18 locations do not
have to be programmed again under this section.
3.10 Programming is now completed. Hang up the phone and return
the mini-jumpers to the “OFF” position, as depicted on the last page of
this manual. The phone is now ready for Testing/Operation.

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4.0 TESTING/OPERATION
4.1 With the phone connected to the DTMF test set or working telephone line,
lift the handset. Any number that was programmed into Location #19
should automatically dial out, at this time. If not, hang up the phone and
repeat sections 3.2, 3.3, 3.6 and 3.10 only. If this does not solve the
problem, please refer to section 7.0.
4.2 If any number was programmed into Location #18, that number should
automatically dial out approximately one second after the number stored
in Location #19 dials out. If not, hang up the phone and repeat sections
3.2, 3.3, 3.7 and 3.10 only. If this does not solve the problem, please refer
to section 7.0. Please note that, in order to use Location #18, Location #19
must first be used.
4.3 If Locations #19 and/or #18 have not been programmed, you should
receive dial tone on the line.
4.4 If you programmed speed-dial numbers into it, try them now. When you
press the # key followed by the two-digit location code, any number stored
in that location should be released. For example, entering #30 should
cause the phone to automatically dial any number stored in Location #30.
If not, hang up the phone and repeat sections 3.2, 3.3, 3.8, and 3.10 only.
It is not necessary to try to reprogram all of the speed dial locations, but
only the ones that are not working. If this does not solve the problem,
please refer to section 7.0.
4.5 If you opted to use phone implemented call restrictions, try some of them
now. The phone should only permit “allowed” calls to be dialed. When
you try to dial a number that you did not “allow”, the phone should sound
an error tone (three short beeps) and reset the line. If not, hang up and
repeat sections 3.2, 3.3, 3.5, 3.9, and 3.10 only. If this does not solve the
problem, please refer to section 7.0.

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TESTING/OPERATION CONTINUED…
4.7 Try placing a call to the phone. If the phone was programmed to accept
incoming calls, it should ring and be answered with normal phone
operation to follow. If it was programmed not to accept incoming calls, it
will still ring, but when it is answered the called party will not be heard on
the far end. The microphone will be muted. The Phone will then sound
an error tone after approximately four seconds and reset itself. If this does
not solve the problem, please refer to section 7.0.
4.8 If the phone was programmed to automatically time and disconnect the
phone call (Call timeout feature), try making a telephone call. Time the
call and see if the phone, in fact, automatically disconnects after the
programmed time period. Please keep in mind that this will not be exact.
If this fails, hang up and repeat sections 3.2, 3.3, 3.5, and 3.10 only. If this
does not solve the problem, please refer to section 7.0.
4.9 Also be sure to determine that the microphone is muting as it was
programmed (Location #00) and that the phone is in either DTMF (tone)
dialing mode or pulse dialing mode as programmed (Also Location #00).
DTMF sounds like definite tones or beeps, whereas pulse-dialing sounds
like rhythmic clicks. If the phone does not seem to be functioning as
programmed, hang up and repeat sections 3.2, 3.3, 3.5, and 3.10 only. If
this does not solve the problem, please refer to section 7.0.
4.10 Attempt to “hookswitch dial” by tapping quickly on the tongue of the
hookswitch assembly. The phone should momentarily open the line, until
the attempt is over, and then return dial tone. If not, please refer to section
7.0.
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT
DTMF Test Set Security Tool 301-037
1/4" Nut Driver *The security tool is for a standard 5/32∀
5/16" Nut Driver button-head screw generally used on the
Volt/Ohm Meter framework of telephone booth
Flat Blade Screw Driver

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6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS
NOTE: Be sure to avoid touching the circuit boards with metal objects, as this
may cause damage.
6.1 Using a 301-037 security tool (sold separately), loosen and remove the
security screw.
6.2 Separate the cover assembly from the backplate assembly by pulling the
bottom forward and pushing up.
6.3 The backplate assembly may be installed on any standard backboard or
suitable vertical surface. Four mounting holes are provided.
6.4 Run the inside station wire through the backplate assembly and terminate
on to the RJ11C terminal block on the backplate.
6.5 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.
6.6 Plug the modular line cord from the cover assembly into the RJ11C
terminal block.
6.7 Dress the line cable away from the security screw and install the cover
assembly by inserting the tabs into the slots on top of the backplate.
6.8 Secure the cover assembly by tightening the security screw.
*****WARNING*****
A. Never install telephone wiring during a lightning storm.
B. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
C. Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
D. Use caution when installing or modifying telephone lines.

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7.0 TROUBLE SHOOTING GUIDE
Always visually check the phone for loose or shorted wires, damaged terminals,
or damaged parts.
PROBLEM: NO DIAL TONE AND/OR MCRK-2 CARD DOES NOT
FUNCTION
POSSIBLE CAUSE:
LINECORD
RJ11C CONNECTOR
MCRK-2 CARD
NETWORK
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MICROPROCESSOR
HANDSET
PROBLEM: DIAL TONE IS DISTORTED
POSSIBLE CAUSE:
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MCRK-2 CARD
NETWORK
HANDSET
PROBLEM: TRANSMITTER DOES NOT TURN ON
POSSIBLE CAUSE:
HANDSET
MCRK-2 CARD
NETWORK CABLE ASSY
NETWORK
PROBLEM: TRANSMITTER DOES NOT TURN ON FOR INCOMING
CALLS
POSSIBLE CAUSE:
PHONE NOT PROGRAMMED TO ALLOW INCOMING CALLS.
MCRK-2 CARD

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TROUBLE SHOOTING CONTINUED…
PROBLEM: KEYPAD DOES NOT OPERATE PROPERLY
POSSIBLE CAUSE:
KEYPAD CABLE ASSY.
KEYPAD
MCRK-2 CARD
PROBLEM: LOSES MEMORY CONTENTS AFTER EXTENDED PERIODS
OF NO USE.
POSSIBLE CAUSE:
LITHIUM BATTERY
PROBLEM: PHONE CANNOT BE PROGRAMMED
POSSIBLE CAUSE:
MEMORYCHIP
MCRK-2 CARD
KEYPAD
KEYPAD CABLE ASSY.
PROBLEM: RINGER DOES NOT OPERATE
POSSIBLE CAUSE:
RINGER
NETWORK

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8.0 SPECIFICATIONS
INPUT POWER: C.O. Line powered
LOOP CURRENT: 23ma minimum
IMPEDANCE: 600 ohms
SIGNALING: DTMF, 70ms tone, 50ms spacing
OUTPUT: -10.0 to -12.0dbm
HEARING AID
COMPATIBLE: Meets EIA standards
ENVIRONMENTAL: Temperature 0oC to 50oC
Humidity 20%-90% non condensating.
PROGRAMMING: Via DTMF keypad.
TELEPHONE PANEL: Brushed 16 ga. Stainless Steel
DIMENSIONS: 10.12" Wide x 13.12" High x 2.75" Deep
MOUNTING: Vertical surface mount
MEMORY RETENTION: Lithium Battery – Long Life
FCC REGISTRATION: BW88T7-13823-TE-T
UL LISTED NO.: 6OF5
RINGER EQUIVALENCE: 0.8A
TYPE JACK: RJ11C

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9.0 PARTS LIST
PART NUMBER DESCRIPTION
301-004 Handset with armored cord
301-005 Ferrule
301-009 Network
301-588 Hookswitch cradle
301-581 Tongue and bracket assembly
301-018 30" Modular cord
301-051 Modular jack
301-052 Grommet
11020 Stainless steel panel
11025 Apparatus box
321-016 1/4"x20"x3/4" security screw
650-521 MCRK-2 Board
650-570 Network cable
705-110 Chrome keypad - alphanumeric
700-008 Keypad cable
Accessories:
301-037 Security tool
705-113 Chrome keypad

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10.0 FCC NOTICE
10.1 FCC REGISTRATION AND REPAIR INFORMATION
Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.
10.2 CONNECTION WITH THE NATIONWIDE TELEPHONE NETWORK
The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the Telephone
Company in your area. This jack is a modular outlet, which you can order
from your local telephone company.
10.3 NOTIFICATION TO THE TELEPHONE COMPANY
Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.
Tell them:
The "line" to which you will connect the telephone (that is, your phone
number) and the telephone's FCC registration number and ringer
equivalence number. These numbers are listed in section 9.00.
The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.

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11.0 REPAIR AND RETURN INFORMATION
11.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) Form. It
must include: RMA Number, return shipping instructions., original
purchase order number, serial number and special marking instructions. A
tag with the trouble observed must be attached to the defective unit. This
information must be inside the shipping container.
11.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
11.3 NON-WARRANTY REPAIR:
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
11.4 RETURN FOR CREDIT:
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturer’s list price. Return RMA must be requested no later than 30
days after original shipment.

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12.0 WARRANTY POLICY
12.1 GENERAL
CEECO guarantees its products to be free from defects in material and
workmanship for a period of 365 days from the date of original purchase.
CEECO's obligation under this warranty is limited to repair or
Replacement of any part found to be defective by CEECO.
UNDER NO CIRCUMSTANCES shall CEECO be liable for loss,
damage, cost of repair or consequential damages of any kind, which have
been caused by neglect, abuse or improper operation of equipment.
CEECO will repair or replace any unit during this period if found to be
defective for reasons other than abuse and improper use or improper
installation. It is the buyer’s responsibility to return the defective unit to
the factory. CEECO will then repair or replace any defective parts and
return them to the buyer free of charge.
12.2 PRINTED CIRCUIT BOARDS
Printed circuit boards should not be repaired in the field. If a unit is found
to be faulty, replace it with another unit and return the faulty unit to
CEECO for repair. Modifications by any one other than CEECO will void
the warranty.

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13.0 DIAGRAM
When programming is
completed, move the
mini jumpers to the
OFF position.
NOTE:
Do not leave the mini jumpers in the ON
position, this will decrease battery life.
MOVE THE MINI JUMPERS TO THE
ON POSITION BEFORE GOING
OFF-HOOK.
Locate the mini
jumpers on the corner
of the PCB.
O
N
OF
F
O
N
OF
F
O
N
OF
F