Cisco 7965 User manual

Information Systems
Cisco 7965 IP Phone Quick Reference
Guide

2
Contents
Cisco 7965 IP Phone Quick Reference Guide
Contents Page 2
Introduction 3
Overview of Phone 3
How Do I: 4
Place a Call? 4
Put a Call on Hold? 4
Adjust the Handset Volume? 4
Adjust the Ringer Volume? 4
Use the Speaker? 4
Operate the LCD Screen? 5
Adjust the Screen Brightness? 5
Use Voice Mail? 5
View my Missed Calls? 6
Set Up a Conference Call? 6
Use Call Waiting? 7
Transfer a Call? 7
Forward All Calls? 7
Use a Headset 7
Where to Find More Information 8

3
Introduction:
This document has been written to help you get up and running with the new Cisco
7965 IP Phone.
This document will show you how to make and receive a call. Change any phone
settings, forward or put a call on hold and log into your Unity Voicemail box.
Overview of Phone:
Navigation Pad
Volume Control
Directories
Settings
Phone Line Buttons
Date & Time Phone Extension
Soft Keys Mute
Loudspeaker Button
Colour LCD
Screen
Voicemail
Headset Button

4
How Do I:
How Do I? Solution Tip
Place a Call? Lift the handset and dial the number
OR Press the NewCall softkey and dial the
number
OR Press the Redial softkey
Put a Call on
Hold?
Press the Hold softkey button.
The call will display a paused symbol
To return to the call, press the Resume
button
A call on hold remains
active even though you
and the other party
cannot hear each
other. You can answer
or place another call
while a call is on hold.
Note as there is no
hold music please keep
the caller informed
Adjust the
Handset
Volume?
Press the up or down Volume button when
the handset is in use.
Press the Save softkey to save your change.
Adjust the
Ringer
Volume?
Press the up or down Volume button when
the handset is not in use (in the handset
cradle).
Use the
Speaker? To activate the speaker: During a call, press the Loudspeaker button,
then hang up the handset.
To switch from the speaker to the
handset:
Just pick up the handset.
To turn off the speaker and hang up:
Press the Loudspeaker button.
To adjust the speaker volume:
Press the up or down Volume button when
the speaker is in use.
Press the Save softkey to save your change.

5
How Do I? Solution Tip
Operate the
LCD Screen? To control the cursor: Press the >> softkey to re-position the
cursor.
Press the << softkey to delete a character
or digit in an entry.
Operating your phone’s
LCD screen is easy.
Use the Navigation
button, softkeys, and
the keypad to make
your selections.
Tip To exit out of a
menu on your phone’s
LCD screen, press the
Exit softkey.
To select a menu item:
Press the Navigation pad to select
(highlight) a menu item. Then press Select
(Centre button with a tick).
OR
Press the number key on your phone’s dial
pad that corresponds to the item number in
the menu.
Adjust the
Screen
Brightness?
Press the Settings button.
Select User Preferences from the menu.
Select Brightness from the menu.
Press the Up or Down softkeys to set the
desired contrast.
Press the Save softkey to accept your
changes.
Use Voice
Mail?
Set up voice mail:
Press the Unity Voicemail button on your
Cisco IP Phone or dial 85555 and enter your
PIN (12345) when prompted.
Allows you to save a recorded name
Set up a voice greeting
Change your PIN or password. (Press 0 for
help)
Tip When you have
one or more new voice
mail messages, the red
light on your phone’s
handset remains lit.
Access voice mail:
Press the Voicemail button or dial
85555 and follow the voice instructions

6
How Do I? Solution Tip
View my
Missed
Calls?
To view your call records:
Press the Directories button.
Select Missed Calls (1).
Or choose another list:
Received Calls
Placed Calls
Your phone’s LCD
display will indicate if
you have missed a call.
Use the Directories
menu to view (and dial
from) call records in
your Missed Calls,
Received Calls, and
Placed Calls
directories.
A call record contains
the time and date of
the call, and a phone
number (if available).
To dial from a call record:
Step 1 Follow the steps above to open your
Missed, Received, or Placed Calls directory.
Step 2 Use the Navigation button to select
(highlight) a particular record.
Step 3 If necessary, use the EditDial
softkey to add digits to the front of the
number.
Step 4 Lift the handset or press the Dial
softkey.
To delete your call records:
Select an entire directory and press the
Clear softkey.
Select a particular call record and press the
Delete softkey.
Set Up a
Conference
Call?
To turn a two-party call into a
conference call:
Step 1 During a call, press the Confrn
softkey. Doing so automatically activates a
new line and puts the first party on hold.
Step 2 Place a call to another number or
extension.
Step 3 When the call connects, press
Confrn again to add the
new party to the conference call.
Repeat these steps to add parties to the
conference call.
Note Once the
conference call initiator
disconnects, no
additional parties can
be added.

7
How Do I? Solution Tip
Use Call
Waiting?
To answer the new call, press the Answer
softkey. When you do so, the original call is
put on hold.
To return to the original call, select it (using
the directional pad) and press the Resume
softkey. You can use the Hold and Resume
softkeys and directional pad to switch
between the calls.
If you are on a call
when another a call
comes in, you will hear
a call waiting tone and
see caller ID
information on the
phone’s LCD screen.
Transfer a
Call? Step 1 During a call, press the Trnsfer softkey. Doing so automatically puts the call
on hold.
Step 2 Dial the number or office extension
to which you want to transfer the call.
Step 3 When the call rings on the other
end, press Trnsfer again. Or, when the
party answers, announce the call and then
press Trnsfer.
If necessary, press the
Hold button to return
to the original call.
Forward All
Calls?
To forward all of your incoming calls to
another number:
Step 1 Press the CFwdAll softkey. You will
hear two beeps.
Step 2 Enter the number to which you want
to forward all of your calls. Enter the
number exactly as you would if you were
placing a call to that number.
Step 3 After you enter the number, you will
hear two beeps.
The LCD screen displays a message
confirming the number to which your calls
are being forwarded.
Note To cancel call
forwarding, press the
CfwdAll softkey.
• You can use call
forwarding to send
your incoming calls to
another Cisco IP Phone
or to a traditional
analog phone.
• If call forwarding is
active and there is no
answer at the
forwarded number (by
a person, answering
machine, or voice mail
system), the call will
be redirected to your
voice mail system

8
How Do I? Solution Tip
Use a
Headset Press the Headset button if you use
a headset (It will glow green when
activated)
To answer a new call press the headset
button again. At the end of the call press
the headset button to disconnect.
The phone will still be in headset mode
ready for the next call.
To go back to using the normal handset
press the headset button until the light goes
off.
Where to
Find More
Information
The IS Service Desk should be your first point of contact if you have
problems using your Cisco IP Phone 7965 (call 88500). For training
enquiries contact the Training and Development Unit.