Cisco Unified 8961 Owner's manual

Features of Your Cisco Unified IP Phone
•Cisco Unified IP Phone 8961, page 1
•Cisco Unified IP Phone 9951, page 10
•Cisco Unified IP Phone 9971, page 19
•General Phone Information, page 28
Cisco Unified IP Phone 8961
The following sections describe attributes of the Cisco Unified IP Phone 8961.
Phone Connections for Cisco Unified IP Phone 8961
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
1

Computer port (10/100/1000 PC) connection5DC adapter port (DC48V)1
Handset connection6AC-to-DC power supply (optional)2
Analog headset connection (headset optional)7AC power wall plug (optional)3
Anti-theft security lock connector (lock optional)8Network port (10/100/1000 SW) with IEEE
802.3af and 802.3at power enabled
4
The following diagram shows the phone from the side.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
2
Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 8961

Accessory connector; for example, to connect a Cisco Unified IP Color Key
Expansion Module
2USB port1
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, the USB port on your
phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion
modules, one hub, and one other standard USB device). Many third-party USB products count as multiple
USB devices, for example, a device containing USB hub and headset can count as two USB devices. For
more information, see the USB device documentation.
Note
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
•Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. (These buttons are also called feature buttons.)
•Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
3
Features of Your Cisco Unified IP Phone
Buttons and Hardware

Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
Phone screen1
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
4
Features of Your Cisco Unified IP Phone
Buttons and Hardware

Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
•Active calls: Causes the phone to take the default action for an active call. For example,
if you press the session button for a ringing call, the call is answered and if you press
the button on a held call, the call resumes. Session information, such as caller ID and
call duration, appears on the phone screen next to the session button.
•Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons. For example, press the session button to display missed calls, take the phone
off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately
dim and brighten), or appear solid (glow without interruption).
•Flashing amber : Ringing call. Press this button to answer the call.
•Solid green : May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
•Pulsing green : Held call. Press this button to resume the held call.
•Solid red : Shared line is in use remotely. Press this button to barge into call (if
Barge is enabled).
•Pulsing red : Shared line call put on hold remotely. Press this button to resume
the held call.
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
Session buttons2
Allow you to access the softkey options (for the selected call or menu item) displayed on
your phone screen.
Softkey buttons3
Returns to the previous screen or menu.Back button4
Ends a connected call or session.Release button5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
5
Features of Your Cisco Unified IP Phone
Buttons and Hardware

The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
Navigation pad and Select button6
Creates a conference call.Conference button7
Places a connected call on hold and toggles between an active and held call.Hold button8
Transfers a call.Transfer button9
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
Keypad10
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
Speakerphone button11
Toggles the microphone on or off during a call. When the microphone is muted, the button
is lit red. When muted, you can hear the other parties on the call, but they cannot hear you.
Mute button12
Selects the headset as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
A headset icon in the phone screen header line indicates that the headset is the default
audio path. This audio path does not change until you select a new default audio path (for
example, by picking up the handset).
Headset button13
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
6
Features of Your Cisco Unified IP Phone
Buttons and Hardware

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
Volume button14
Autodials your voicemail system (varies by system).
Messages button
15
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
Applications button16
Opens/closes the Contacts menu. Depending on how your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
Contacts button17
Can be positioned to your preferred viewing angle.Phone display18
Each button corresponds with a phone line, speed dial, or calling feature.
Press a phone line button to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•Amber : Ringing call on this line
•Green : Active or held call on this line
•Red : Shared line in use remotely
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
Programmable feature buttons
(also called feature buttons)
19
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Handset with light strip20
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your phone screen.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
7
Features of Your Cisco Unified IP Phone
Phone Screen

Phone with Single Line
Displays the line phone information.Line label1
Displays the date, time, and other information (such as phone number) about
the selected line.
If you are on a call and highlight the header instead of a call, the displayed
softkeys are the same as those that display when the phone is idle. This is useful,
for example, if you want to access the Forward All or New Call softkeys while
you are on a call.
Header2
Displays information (such as phone number and duration) about a connected
call on the line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session button label
(for connected call)
3
Displays information (such as phone number and duration) about a held call on
the line.
Press the corresponding session button to resume the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session button label
(for held call)
4
Indicates you can press the corresponding session button to make a new call.New Call icon5
Softkey options for the selected (highlighted) call only.
If you select a different call (for example, you press a feature button, press the
Navigation pad, or answer a ringing call), the softkey options may change.
Softkeys6
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
8
Features of Your Cisco Unified IP Phone
Phone Screen

Phone with Multiple Lines
If you have multiple lines, you may find it useful to use All Calls to view all calls on all lines. Your system
administrator can also set up your Primary Line key to automatically display all calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this case, the primary
line is selected, and the information displayed is for the primary line only.
Primary line label1
Displays the date, time, and other information (such as phone number) about the selected
line.
If you are on a call and highlight the header instead of a call, the displayed softkeys are the
same as those that display when the phone is idle. This is useful, for example, if you want
to access the Forward All or New Call softkeys while you are on a call.)
Header2
Displays information (such as call status and duration) about a connected call associated with
the selected line.
Session label (with Connected
Call icon)
3
Display information (such as call status and duration) about held calls associated with the
selected line.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the
newest.
Press the session button next to a Held Call icon to resume the held call for that session.
Session labels (with Held Call
icons)
4
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
9
Features of Your Cisco Unified IP Phone
Phone Screen

Softkey options for the selected call only.
If you select a different call (for example, you press a feature button or the Navigation pad,
or answer a ringing call), the softkey options may change.
Softkeys5
Displays if your system administrator has assigned the Answer feature to the programmable
feature button.
Press this label or the corresponding button to answer the oldest incoming call without having
to scroll down the call list and select the call.
Answer label6
Displays if you or your system administrator assigned a speed dial to the programmable
feature button. This is useful if you tend to have more than five active calls on your phone.
Speed-dial label7
Display calls and information about nonprimary phone lines.Nonprimary line labels8
Displays if the All Calls feature is enabled. Press the corresponding button to display all calls
on all lines.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the
newest.
When you are on a call, press All Calls once to select the current call or the first call on the
list; press All Calls twice to select the header. With the header selected, the displayed softkeys
are the same as those that display when the phone is idle. This is useful, for example, if you
have multiple calls on your phone and want to access the New Call softkey.
Using the All Calls feature is recommended if you have multiple lines on your phone.
Your system administrator can also set up your phone so that the primary line key displays
the same list as All Calls. For more information, contact your system administrator.
All Calls label9
Cisco Unified IP Phone 9951
The following sections describe attributes of the Cisco Unified IP Phone 9951.
Phone Connections for Cisco Unified IP Phone 9951
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
10
Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 9951

Handset connection6DC adapter port (DC48V)1
Analog headset connection (headset optional)7AC-to-DC power supply (optional for the
network port connection but required for a wifi
connection)
2
USB port8AC power wall plug (optional)3
Anti-theft security connector (lock optional)9Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
4
Camera pin holes (for Cisco Unified
Video Camera)
10Computer port (10/100/1000 PC) connection5
The following picture shows the side of the phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
11
Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 9951

Speaker port for output to optional
external speakers
3USB port1
Microphone port for input from optional external
microphone
4Accessory connector; for example, for
connecting a Cisco Unified IP Phone Expansion
Module
2
Each USB port supports a maximum of five supported and nonsupported devices that are connected to
the phone. Each device connected to the phone is included in the maximum device count. For example,
your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules,
one hub, and one other standard USB device on the side port and five additional standard USB devices
on the back port. Many third-party USB products count as multiple USB devices, for example, a device
containing USB hub and headset can count as two USB devices. For more information, see the USB device
documentation.
Note
Bluetooth
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and
pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default
for use with the phone.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
•Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. These buttons are also called feature buttons.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
12
Features of Your Cisco Unified IP Phone
Bluetooth

•Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
Phone screen1
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
13
Features of Your Cisco Unified IP Phone
Buttons and Hardware

Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
•Active calls: Press the button to take the default action for an active call. For example,
press the session button for a ringing call to answer the call and press the button on
a held call to resume the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
•Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons. For example, press the session button to display missed calls, take the phone
off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately
dim and brighten), or appear solid (glow without interruption).
•Flashing amber : Ringing call. Press this button to answer the call.
•Solid green : May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
•Pulsing green : Held call. Press this button to resume the held call.
•Solid red : Shared line in use remotely. Press this button to barge into the call
(if Barge is enabled).
•Pulsing red : Shared line call put on hold remotely. Press this button to resume
the held call.
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
Session buttons2
Allow you to access the softkey options (for the selected call or menu item) displayed on
your phone screen.
Softkey buttons3
Returns to the previous screen or menu.Back button4
Ends a connected call or session.Release button5
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
14
Features of Your Cisco Unified IP Phone
Buttons and Hardware

The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
Navigation pad and Select button6
Creates a conference call.Conference button7
Places a connected call on hold and toggles between an ongoing and held call.Hold button8
Transfers a call.Transfer button9
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
Keypad10
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
Speakerphone button11
Toggles the microphone on or off during a call. When the microphone is muted, the button
is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
Mute button12
Selects the headset as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
A headset icon in the phone screen header line indicates the headset is the default audio
path. This audio path does not change until you select a new default audio path (for example,
by picking up the handset).
Headset button13
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
15
Features of Your Cisco Unified IP Phone
Buttons and Hardware

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
Volume button14
Autodials your voicemail system (varies by system).
Messages button
15
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
Applications button16
Opens/closes the Contacts menu. Depending on how your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
Contacts button17
Can be positioned to your preferred viewing angle.Phone display18
Each button corresponds to a phone line, speed dial, and calling feature.
Press a button for a phone line to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•Amber : Ringing call on this line
•Green : Active or held call on this line
•Red : Shared line in-use remotely
The position of the programmable feature buttons can be reversed with the position of the
session buttons on phones that use a locale with a right-to-left reading orientation, such as
Hebrew and Arabic.
Programmable feature buttons
(also called feature buttons)
19
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Handset with light strip20
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your phone screen.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
16
Features of Your Cisco Unified IP Phone
Phone Screen

Phone with Single Line
Displays the line phone information.Line label1
Displays the date, time, and other information (such as phone number) about the selected
line.
Header2
Displays information (such as phone number and duration) about a connected call on the
line.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds
60 minutes. Then the timer counts hours and minutes (HH:MM).
Session button label (for connected
call)
3
Displays information (such as phone number and duration) about a held call on the line.
Press the corresponding session button to resume the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds
60 minutes. Then the timer counts hours and minutes (HH:MM).
Session label (for held call)4
Indicates you can press the corresponding session button to make a new call.New Call icon5
Softkey options for the selected (highlighted) call only.
If you select a different call (for example, you press a feature button, press the Navigation
pad, or answer a ringing call), the softkey options may change.
Softkeys6
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
17
Features of Your Cisco Unified IP Phone
Phone Screen

Phone with Multiple Lines
If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can
also set up your primary line key to automatically display all calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected, and the information displayed is for the
primary line only.
Primary line label1
Displays the date and time, and information (such as phone number) about
the selected line.
Header2
Displays information (such as call status and duration) about a connected
call associated with the selected line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session label (with Connected Call icon)3
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
18
Features of Your Cisco Unified IP Phone
Phone Screen

Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Press the session button next to a Held Call icon to resume the held call for
that session.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session label (with Held Call icon)4
Softkey options for the selected call only.
If you select a different call (for example, you press a feature button, press
the Navigation pad, or answer a ringing call), the softkey options may change.
Softkeys5
Displays if your system administrator has assigned the Answer feature to the
programmable feature button.
Press this label or the corresponding button to answer the oldest incoming
call without having to scroll down the call list and select the call.
Answer label6
Displays if you or your system administrator assigned a speed dial to the
programmable feature button.
Speed-dial label7
Display information about nonprimary phone lines.Nonprimary line labels8
Displays if the All Calls feature is enabled. Press the corresponding button
to display all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Press the button once to select the current call or first call on the list. Press
the button twice to select the header line, which allows you to make a new
call.
With multiple lines, you may prefer the All Calls view.
Your system administrator can also set up your phone so that the primary
line key displays the same list as the All Calls button. For more information,
contact your system administrator.
All Calls label9
Cisco Unified IP Phone 9971
The following sections describe attributes of the Cisco Unified IP Phone 9971.
Phone Connections for Cisco Unified IP Phone 9971
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
19
Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 9971

Analog headset connection (optional)7DC adapter port (DC48V)1
USB port8AC-to-DC power supply (optional for the
network port connection but required for a Wi-Fi
connection)
2
Anti-theft security lock connector (lock optional)9AC power wall plug (optional)3
Camera pin holes (for Cisco Unified
Video Camera)
10Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
4
Secure Digital I/O (SDIO) slot (not used for this
release)
11Computer port (10/100/1000 PC) connection5
Handset connection6
The following picture shows the side of the phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
20
Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 9971