Cisco 7841 Reference guide

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1 Handset light strip – Indicates an incoming call (flashing red) or
voicemail message (solid red).!
2 Phone screen – Displays status, feature and call information.
3 Programmable Line and Feature buttons
Solid green: Active call. Flashing amber: Incoming call.
Flashing green: Held call. Solid red: Shared line in use.
4 Softkey buttons – Engages the associated feature in the display.
5 Navigation pad and Select button – Like a cursor, used to scroll
through menus and highlight active calls and features. While on-
hook, pressing the up option displays your Recent call list and
pressing the down option displays your programmed Speed Dials.
6 Hold – Places a call on hold and retrieves a held call.
7 Conference – Initiates a conference call.
8 Transfer – Initiates a call transfer.
9 Speakerphone – Activates (solid green) and
deactivates the speakerphone.
10 Headset – Activates (solid green) and
deactivates the user-provided headset.
11 Mute – Deactivates (solid red) and
reactivates the microphone.
12 Keypad – Allows you to dial phone numbers,
enter letter and select menu items that are
numerically numbered.
13 Volume – Adjusts the phone’s ringer volume
while on-hook and the handset,
speakerphone and headset volumes while
off-hook.
14 Contacts –Corporate Directory look-up
access.
15 Applications – Recents (view by All calls or
Missed), Preferences (program Ringtone,
Contrast, Headset sidetone, and Backlight),
Accessories (configure analog headset).
16 Messages – Auto-dial access to voicemail.
17 Handset – Phone Handset.
PLACING CALLS
To place a call using the handset:
! Lift the handset
! Dial the number
To place a call using the speakerphone:
! Press the Speaker button or
Press the New call softkey or
Press a line button
! Dial the number
To place a call using a headset:
! Press the Headset button
! Dial the number
To call a University extension number:
! Dial # then 5-digit extension number
To call an external telephone number:
! Dial the 10-digit telephone number
To call Emergency Services:
! Dial 911
To redial the last number called:
! Press the Redial softkey
To place a second call on the same line:
! Press the Hold button
! Press the New Call softkey
! Dial the number
ENDING CALLS
To end a call:
! Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End call softkey or
Press the Release button
Cisco 7841 IP Phone
Quick Reference Card
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ANSWERING CALLS
To answer an incoming call using the handset:
! Lift the handset
To answer an incoming call using the
speakerphone:
! Press the Speaker button or
Press the Answer softkey or
Press flashing line button
To answer an incoming call using a headset:
! Press the Headset button
To answer a second incoming call:
! Press the flashing line button
To answer a call on a shared line:
! Press the flashing line button
DECLINE
To immediately forward a ringing call to voicemail:
! Press the Decline softkey
CALL HOLD
To place a call on hold:
! Press the Hold button
To retrieve a held call:
! Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls on the same line:
! Press the flashing line button
To toggle between three or more held calls on the
same line:
! Press the flashing line button
! Using the navigation pad, navigate to the held call
! Press the Resume softkey
To toggle between held calls on shared lines:
! Press the flashing line button
* Assigned to lines requiring this functionality
CALL TRANSFER
To transfer a call:
! Press the Transfer button or softkey
! Dial the extension or telephone number*
! Option: Announce the caller
! Press the Transfer button or softkey or
hang up
If no answer or the line is busy:
! Press the Cancel softkey
! Press the Resume softkey or the flashing line
button
To toggle between calls:
! Press the Swap softkey
To transfer two calls on the same line to one
another:
! While connected to an active call, press the
Transfer button or softkey
! Press the flashing line button
! Press the Yes softkey to confirm and complete the
transfer
To transfer a call directly to a voice mailbox:
! Press the Transfer button or softkey
! Dial * then 5-digit extension
! Press the Transfer button or softkey or
hang up
CALL FORWARD ALL CALLS
To immediately forward all your incoming calls to
another number:
! While on-hook, press the Fwd All softkey
! Dial the extension or telephone number* or
Press the Messages button to forward calls
to voicemail
To deactivate call forwarding:
! Press the Forward off softkey
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CONFERENCE CALLING
To place up to an 8-way conference call:
! While connected to an active call, press the
Conference button or softkey
! Dial the next participant
! Option: Announce the conference
! Press the Conference button or softkey
To add additional participants:
! Repeat the above steps
To add an incoming caller to an existing call or
conference:
! While connected to the incoming call, press the
Conference button or softkey
! Press the flashing line button
! Press the Yes softkey to confirm and complete the
conference
To view conference participants:
! Press the Details softkey
To remove a conference participant:
! Using the navigation pad, navigate to the
participant to remove
! Press the Remove softkey
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CALL PICKUP*
To answer a ringing call on a call pickup group
members phone:
! Go off-hook
! Press the PickUp softkey
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