Cisco 7970 Series User manual

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Cisco IP Phone 7970 Series
for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
Text Part Number: 78-15630-03
Phone Guide

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78-15630-03
Quick Reference
Cisco IP Phone 7970
Series
Softkey Definitions
Icon Reference
Button Icon Definitions
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
call
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Dial Dial an entered phone number
DirTrfr Transfer two calls to each other
EditDial Edit a number in a call log
EndCall Disconnect the current call
Erase Reset settings to their defaults
Exit Return to the previous screen
GPickUp Answer a call ringing in another
group
iDivert Send a call to your voice
messaging system
Common Phone Tasks
If you want to... Then...
View your call
logs
Press and choose a
call log. To dial, scroll to a
listing and go off-hook.
Edit a number
in a call log
Press EditDial. Use << or >>
to erase or skip digits.
Dial from a
corporate
directory
Choose >
Corporate Directory. Enter
letters and press Search. Go
off-hook to dial.
Place or answer
a new call with
a call active
Press NewCall or Answer.
The first call is placed on
hold automatically.
Hold and
resume a call
Press the Hold or Resume
softkey.
Transfer a call
to a new
number
Press Transfer, enter the
number, then hang up (or
press Tran sf er again if your
phone does not support
on-hook transfer).
Transfer two
calls (on the
same line) to
each other
Scroll to each call and press
Select. Then press more >
DirTrfr. Or, to stay on the
line with callers, press Join.
Start a standard
conference call
Press more > Confrn and
dial the participant. Then
press Confrn again.

Join Join several calls on a single line
to create a conference call
Links Access related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
NewCall Make a new call
OPickUp Answer a call ringing in another
group that is associated with
your group
Park Store a call using Call Park
PickUp Answer a call in your group
Private Prevent others from viewing or
barging calls on a shared line
QRT Submit call problems to the
system administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select an item on the screen
Transfer Transfer a call
Update Refresh content and get the latest
information
VidMode Choose a video display mode for
a video conference
<< Delete entered characters
>> Move through entered characters
Icon Reference
Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Secure Calls
Authenticated call
Secure call
Selected Input Device
Handset in use
Headset in use
Speakerphone in use
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Button Icon Definitions
Other Features
Speed Dial button configured
Messages waiting
Video enabled
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Speaker
Mute
Headset

Cisco IP Phone 7970 Series iii
Contents
Getting Started 1
How to Use this Guide 1
Using and Cleaning the Touchscreen Display 2
Where to Find Additional Information 2
More Information about Customizing Your Phone on the Web 3
Safety and Performance Information 3
Connecting Your Phone 6
An Overview of Your Phone 9
Buttons and Hardware 9
Touchscreen Features 12
Call-Handling and Navigation Tips 13
Understanding Lines vs. Calls 13
Understanding Call and Line Icons 13
Going On-Hook and Off-Hook 14
Selecting Calls 14
Viewing and Switching Between Calls 15
Choosing Touchscreen Items 16
Using Feature Menus 16
Entering and Editing Text 17
Getting Help on Your Phone 17
Understanding Feature Functionality and Availability 17
Basic Call Handling 18
Placing a Call 18
Answering a Call 22
Ending a Call 23

iv 78-15630-03
Using Hold and Resume 23
Using Mute 23
Transferring a Connected Call 24
Forwarding Your Calls to Another Number 25
Making Conference Calls 26
Types of Supported Conference Calls 26
Starting and Joining a Standard Conference 27
Starting or Joining a Meet-Me Conference Call 28
Advanced Call Handling 29
Storing and Retrieving Parked Calls 29
Picking Up a Redirected Call on Your Phone 30
Using a Shared Line 31
Understanding Shared Lines 31
Adding Yourself to a Shared-Line Call 32
Preventing Others from Viewing or Joining a Shared-Line Call 33
Tracing Suspicious Calls 33
Making and Receiving Secure Calls 34
Prioritizing Critical Calls 35
Using a Handset, Headset, and Speakerphone 36
Obtaining a Headset 36
Using AutoAnswer with a Headset or the Speakerphone 37
Customizing Phone Settings 38
Adjusting the Volume 38
Customizing Rings and Message Indicators 39
Customizing the Touchscreen 39
Setting Up Speed Dial Features 40
Using Voice Messaging, Call Logs, and Directories 41
Accessing Voice Messages 41
Using Call Logs and Directories 42

Cisco IP Phone 7970 Series v
Accessing Your User Options Web Pages 43
Logging In to the User Options Web Pages 43
Subscribing to Phone Services 44
Understanding Additional Configuration Options 45
Troubleshooting Your Phone 47
Using the Quality Reporting Tool 47
Cisco One-Year Limited Hardware Warranty Terms 48
Index 51

vi 78-15630-03

Cisco IP Phone 7970 Series 1
Getting Started
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then
Explore your phone on your own Press on the phone when you need assistance.
Clean the touchscreen See the “Using and Cleaning the Touchscreen Display” section
on page 2.
Review safety information See the “Safety and Performance Information” section on
page 3.
Connect your phone See the “Connecting Your Phone” section on page 6.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 9.
Learn what the button lights mean See the “Buttons and Hardware” section on page 9.
Learn about the touchscreen See the “Touchscreen Features” section on page 12.
Make calls See the “Placing a Call” section on page 18.
Put calls on hold See the “Placing a Call” section on page 18.
Mute calls See the “Using Mute” section on page 23.
Transfer calls See the “Transferring a Connected Call” section on page 24.
Make conference calls See the “Making Conference Calls” section on page 26.
Share a phone number See the “Using a Shared Line” section on page 31.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 36.
Change the volume levels or the
ringer sound
See the “Customizing Phone Settings” section on page 38.
Set up speed dialing See the “Setting Up Speed Dial Features” section on page 40.
View your missed calls See the “Using Call Logs and Directories” section on page 42.

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Using and Cleaning the Touchscreen Display
Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the
table below for recommendations on the best practices for protecting and maintaining the touchscreen.
Where to Find Additional Information
You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
If you want to... Then
Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use
a device or object other than your fingertip to press the touchscreen.
Your phone’s touchscreen was designed to respond best when using your
fingertip, and using other objects could damage the display.
Disable the touchscreen Press the Display button and hold for more than one second. The Display
button changes to flashing green, and the screen displays the
“Touchscreen Disabled” message. The touchscreen remains disabled for
about a minute unless you enable it sooner.
Enable the touchscreen Press the Display button and hold for more than one second. The Display
button stops flashing, and the screen displays the “Touchscreen Enabled”
message.
Clean the touchscreen Disable the touchscreen before cleaning it. Once the touchscreen is
disabled, use a soft, dry cloth to wipe the touchscreen. Do not use any
liquids or powders on the phone. Using anything other than a soft, dry
cloth can contaminate phone components and cause failures.
Wake the touchscreen When you first use your phone in the morning or after a period of
inactivity (determined by your system administrator), the backlight on
your touchscreen might be disabled. This is a sleep mode similar to a
screen saver on your computer. To wake or activate the touchscreen,
press any button or the touchscreen, or lift the handset.

Getting Started
Cisco IP Phone 7970 Series 3
More Information about Customizing Your Phone on the Web
Your Cisco IP Phone is a network device that can share information with other network devices in your
company, including your computer. You can use your Cisco CallManager User Options web pages to
establish and customize phone services and to control phone features and settings from your computer.
This Guide provides a brief overview of these capabilities. For complete instructions, refer to
Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.

47815630-03
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Warning The power supply must be placed indoors.
Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Only use the Cisco specified power supply with this product.

Getting Started
Cisco IP Phone 7970 Series 5
Using External Devices with Your Cisco IP Phone
The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use shielded cables for the external device, or use cables with a better shield and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].

678-15630-03
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the to the graphic and table below to connect your phone.
1DC Adaptor port (DC48V) 6Handset port
2Power supply with DC connector for phone 7Headset port
3AC power cable with wall socket plug 8External speakers port
4Network port (10/100/10001SW)
1. Not available for all phone models. Contact your system administrator for assistance.
9External microphone port
5Access port (10/100/10001PC) 10 Footstand button
1
8
9
113951
AUX 10/100/1000 SW 10/100/1000 PC
DC48V
9
9
10
8
7
5
4
3
26

Cisco IP Phone 7970 Series 7
Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because
of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
77354

878-15630-03
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 5
for more information.
The primary reason that support of a headset would be inappropriate for the Cisco IP Phone is the
potential for an audible hum. This hum can either be heard by the remote party or by both the remote
party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by
a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube
(CP-PWR-CUBE-2). See the “Using an External Power Supply” section on page 4 for more
information.
Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com

Cisco IP Phone 7970 Series 9
An Overview of Your Phone
The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, speed dial numbers, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone supports specialized or advanced telephony
features that can extend and customize your call-handling capabilities.
Your Cisco IP Phone also provides you with:
•Access to network data and services—You can access specialized web-based services from your
phone
•Online control from your User Options web pages—You can customize your phone’s features
using a web browser on your computer
•A comprehensive online help system—You can obtain helpful tips, descriptions, and procedures
directly from your phone
Buttons and Hardware
Some of the hardware features on your phone include:
•A full-color touchscreen display
•Eight backlit line buttons, which provide dynamic call-state information
•Speakerphone or headset mode support
•Five softkey buttons for access to telephony features
•Four feature buttons for access to messages, directories, services, and settings
•One-button access to built-in online help
•Button for temporarily disabling the touchscreen and for waking the touchscreen from power-save
mode
Refer to the following illustration and table for details.

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1Programmable
buttons
Depending on configuration, programmable buttons provide access to:
•Phone lines (line buttons)
•Speed-dial numbers (speed-dial buttons)
•Web-based services (for example, a Personal Address Book button)
•Phone features (for example, a Privacy button)
The buttons illuminate to indicate status:
Green, steady—Active call on this line (off hook)
Green, blinking—Call on hold on this line
Amber, steady—Privacy feature enabled
Amber, blinking—Incoming call ringing on this line
Red—Shared line, currently in use
No color—No call activity on this line (on hook)
2Footstand button Allows you to adjust the angle of the phone base.

Cisco IP Phone 7970 Series 11
3Display button Awakens the touchscreen from power-save mode or disables it for cleaning.
No color—Touchscreen available, ready for input
Green flashing—Touchscreen disabled
Green steady—Touchscreen and backlight disabled
See the “Using and Cleaning the Touchscreen Display” section on page 2.
4Messages button Typically auto-dials your voice message service (varies by service). See the
“Accessing Voice Messages” section on page 41.
5Directories button Opens/closes the Directories menu. Use it to access call logs and corporate
directories. See the “Using Call Logs and Directories” section on page 42.
6Help button Activates the Help menu. See the “Getting Help on Your Phone” section on
page 17.
7Settings button Opens/closes the Settings menu. Use it to control touchscreen appearance
and ring sounds. See the “Customizing Phone Settings” section on page 38.
8Services button Opens/closes the Services menu. See the “Accessing Your User Options Web
Pages” section on page 43.
9Volume button Controls the volume and other settings. See the “Customizing Phone
Settings” section on page 38.
10 Speaker button Toggles the speakerphone on or off.
11 Mute button Toggles the Mute feature on or off.
12 Headset button Toggles the headset on or off.
13 Navigation button Allows you to scroll through menus and highlight items. Use in conjunction
with softkeys to activate highlighted items. Also, while the phone is
on-hook, press the Navigation button to access phone numbers from your
Placed Calls log.
14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons Each activates a softkey option (displayed on your touchscreen).
16 Handset light strip Indicates an incoming call or new voice message.
17 Touchscreen Shows phone features. See the “Touchscreen Features” section on page 12.

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Touchscreen Features
This is what your main touchscreen might look like with active calls and several feature menus open.
Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen.
1Primary phone
line
Displays the phone number (extension number) for your primary phone line. If
several tabs are open, the time and date display here also.
2Icons for
programmable
buttons
Icons indicate how programmable buttons are set up on your phone:
Phone line icon—Corresponds to a phone line and displays the call or
line state. Your phone might have multiple phone lines.
Speed-dial icon—If available, corresponds to a speed-dial button. See
the “Setting Up Speed Dial Features” section on page 40.
Phone service icon—If available, corresponds to a web-based phone
service, such as the Personal Address Book.
Feature icon—If available, corresponds to a feature, such as Privacy.
3Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button
or the softkey label on the touchscreen.
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays current calls per line, including caller ID, call duration, and call state.
See the “Viewing and Switching Between Calls” section on page 15.
6Phone tab Indicates call activity. Press this tab to return to call activity area if needed.
7Feature tabs Each indicates an open feature menu. Press a tab to switch between open menus.
See the “Using Feature Menus” section on page 16.