Cisco 7970 Series User manual

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco IP Phone 7970
License and Warranty
Customer Order Number: DOC-7815630=
Text Part Number: 78-15630-02
Phone Guide

Cisco IP Phone 7970 iii
Contents
Getting Started 1
How to Use this Guide 1
Protecting and Maintaining the Touchscreen Display 2
Safety and Performance Information 3
Connecting Your Phone 5
An Overview of Your Phone 7
Buttons and Hardware 7
Touchscreen Features 10
Call-Handling and Navigation Tips 11
Getting Help on Your Phone 15
Basic Call Handling 16
Placing a Call 16
Answering a Call 18
Ending a Call 18
Using Hold and Resume 19
Using Mute 19
Transferring a Connected Call 20
Making Conference Calls 21
Forwarding Your Calls to Another Number 23
Advanced Call Handling 24
Storing and Retrieving Parked Calls 24
Redirecting a Ringing Call to Your Phone 24
Understanding Shared Lines 25
Tracing Suspicious Calls 27

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Making and Receiving Secure Calls 27
Prioritizing Critical Calls 28
Using a Handset, Headset, and Speakerphone 29
Obtaining a Headset 29
Using AutoAnswer with a Headset or the Speakerphone 30
Customizing Phone Settings 31
Adjusting the Volume 31
Customizing Rings and Message Indicators 32
Customizing the Touchscreen 32
Setting Up Speed Dial Buttons 33
Using Voice Messaging, Call Logs, and Directories 34
Accessing Your User Options Web Pages 35
Logging In to the User Options Web Pages 35
Subscribing to Phone Services 36
Understanding Additional Configuration Options 37
Cisco One-Year Limited Hardware Warranty Terms 38

Cisco IP Phone 7970 1
Getting Started
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then
Explore your phone on your own Press on the phone when you need assistance.
Clean the touchscreen See the “Protecting and Maintaining the Touchscreen Display”
section on page 2.
Review safety information See the “Safety and Performance Information” section on
page 3.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 7.
Connect your phone See the “Connecting Your Phone” section on page 5.
Learn what the button lights mean See the “Buttons and Hardware” section on page 7.
Learn about the touchscreen See the “Touchscreen Features” section on page 10.
Make calls See the “Placing a Call” section on page 16.
Put calls on hold See the “Using Hold and Resume” section on page 19.
Mute calls See the “Using Mute” section on page 19.
Transfer calls See the “Transferring a Connected Call” section on page 20.
Make conference calls See the “Making Conference Calls” section on page 21.
Share a phone number See the “Understanding Shared Lines” section on page 25.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 29.
Change the ringer or call volume See the “Adjusting the Volume” section on page 31.
Choose a different ring sound See the “Customizing Rings and Message Indicators” section on
page 32.
Customize your touchscreen See the “Customizing the Touchscreen” section on page 32.

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Protecting and Maintaining the Touchscreen Display
Your Cisco IP Phone 7970 features a high-resolution color touchscreen display. Refer to the table
below for recommendations on the best practices for protecting and maintaining the touchscreen.
If you want to... Then
Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use
a device or object other than your fingertip to press the touchscreen.
Your phone’s touchscreen was designed to respond best when using your
fingertip, and using other objects could damage the display.
Disable the touchscreen Press the Display button and hold for more than one second. The Display
button changes to flashing green, and the screen displays the
“Touchscreen Disabled” message. The touchscreen remains disabled for
about a minute unless you enable it sooner.
Enable the touchscreen Press the Display button and hold for more than one second. The Display
button stops flashing, and the screen displays the “Touchscreen
Enabled” message.
Clean the touchscreen Disable the touchscreen before cleaning it. Once the touchscreen is
disabled, use a soft, dry cloth to wipe the touchscreen.
Wake the touchscreen When you first use your phone in the morning or after a period of
inactivity (determined by your system administrator), the backlight on
your touchscreen might be disabled. This is a sleep mode similar to a
screen saver on your computer. To wake or activate the touchscreen,
press any button or the touchscreen, or lift the handset.

Getting Started
Cisco IP Phone 7970 3
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
SAVE THESE INSTRUCTIONS
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.

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Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240
VAC, 10A international) is used on the phase conductors (all current-carrying
conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Use only a Cisco-approved power supply.
Using External Devices with Your Cisco IP Phone
The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
•Move the external device away from the source of the RF or AF signals.
•Route the external device cables away from the source of the RF or AF signals.
•Use screened cables for the external device, or use cables with a better screen and connector.
•Shorten the length of the external device cable.
•Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].

Connecting Your Phone
Cisco IP Phone 7970 5
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the to the graphic and table below to connect your phone.
1DC Adaptor port 6Handset port
2AC/DC Power supply with DC connector for phone 7Headset port
3AC power cable with wall socket plug 8External speakers port1
1. Contact your system administrator for assistance if you want to connect devices to these ports.
4Network port (10/100 SW) 9External microphone port1
5Access port (10/100 PC) 10 Footstand button
1
8
9
105271
RS232 10/100 SW 10/100 PC
DC48V
9
9
10
8
7
5
4
3
26

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Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
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