Cisco SPA300 Series User manual

Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G,
SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. 78-19372-01
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3
Contents
Chapter 1: Getting Started 6
Overview of the Cisco Small Business IP Phones 7
Phone Features 8
Model Comparison 8
Phone Components of Cisco SPA301 9
Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11
Cisco SPA500S Attendant Console 14
Connecting Wired and Wireless Headsets (Optional) 15
Using Softkeys to Handle Calls 17
Using Your Line Buttons 20
Extensions 20
Shared Lines 20
Status Indicators 21
Using the Feature Buttons 21
Entering and Editing Characters 23
Chapter 2: Using Basic Phone Functions 26
Choosing an Audio Device 27
Adjusting Volume and Muting 29
Placing, Answering, and Managing Calls 30
Placing a Call 30
Answering, Diverting, and Ending Calls 32
Managing Multiple Calls 33
Using the Intercom and Paging Features 35
Transferring Calls 37
Viewing and Returning Missed Calls 39
Forwarding All Calls 41
Setting Do Not Disturb 42
Enabling or Disabling Call Waiting 43
Picking Up a Call for Another Extension 44

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4
Contents
Parking a Call 45
Creating a Three-Way Conference Call 47
Using the Phone Directories 48
Using Your Contact List (Personal Address Book) 49
Using the Corporate Directories 52
Using the Call History Lists 52
Setting or Changing a Phone Password 54
Accessing Voice Mail 56
Chapter 3: Using Advanced Phone Features 57
Configuring Privacy Features 58
Enabling and Using Dial Assistance 60
Creating and Using Personal Speed Dials 61
Adjusting Your Display Screen 63
Configuring the Phone Screen Saver 65
Customizing the Ring Tones for Your Extensions 69
Using Star Codes 70
Using the Interactive Voice Response Menu on Cisco SPA501G 73
Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network
75
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 76
Enabling Bluetooth 76
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 77
Initiating Pairing from the Cisco SPA 525G2 77
Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 78
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 80
Making a Mobile Phone Call Using Your Cisco SPA 525G2 80
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 81
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 82
Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA
525G2 82
Charging Your Mobile Phone Using Your Cisco SPA 525G2 83

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5
Contents
Appendix A: Where to Go From Here 84

1
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6
Getting Started
This guide provides information to help you use your Cisco Small Business IP
Phone with the Cisco Unified Communications UC320W. Before you start using
your phone, read this chapter to become familiar with the phone features. Refer to
these topics:
•Overview of the Cisco Small Business IP Phones, page 7
•Phone Features, page 8
•Cisco SPA500S Attendant Console, page 14
•Connecting Wired and Wireless Headsets (Optional), page 15
•Using Softkeys to Handle Calls, page 17
•Using Your Line Buttons, page 20
•Using the Feature Buttons, page 21
•Entering and Editing Characters, page 23
NOTE This guide is intended for phone users with a Cisco UC320W phone system.
Some features vary in other call control environments. For other phone
documentation, please see Appendix A, “Where to Go From Here.”

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 7
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured phones that support
communications within your office and with the outside world, whether through
local telephone lines or Voice over IP (VoIP) networks.
•Calling Features: Features include call forwarding, redialing, speed dialing,
call transfers, conference calls, intercom calls, and voicemail access.
Depending on the phone model, you can make and receive calls with the
handset, the built-in speaker, or a compatible third-party headset that you
install separately.
•Networking Features: The Cisco Small Business IP phones connect to the
computer network through Ethernet ports. The Cisco SPA525G/G2 can
connect to a wireless voice network, if available. Most models also have an
additional Ethernet port that you can use to connect a computer to the
network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)
•Power: Unlike traditional phones, Cisco Small Business IP phones require a
separate power source. Depending on the phone model, the phone may
receive power from an Ethernet switch on your network or from a power
adapter.
•Care: The Cisco Small Business IP phones are electronic devices that
should not be exposed to excessive heat, sun, cold, or water. To clean the
equipment, use a slightly moistened paper or cloth towel. Do not spray or
pour cleaning solution directly onto the hardware unit.

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8
1
Phone Features
Use the information in these sections to learn more about your phone.
•Model Comparison, page 8
•Phone Components of Cisco SPA301, page 9
•Phone Components of Cisco SPA303 and Cisco SPA500 Series Models,
page 11
Model Comparison
SPA301
SPA501G
SPA502G
SPA303
SPA504G SPA508G
SPA509G
SPA525G
SPA525G2
Screen None. Use paper
labels
128 X 64 monochrome 320 x 240
color
Line/
Feature
Buttons
1 8 1 3 4 8 12
a
a. Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.
5
Softkeys 4 fixed 4 fixed 4 dynamic
Navigation
Button
None Four-way navigation Four-way
navigation
with center
Select button
PoE
Capable
No Ye s Yes No Yes Ye s Yes Yes

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9
1
Phone Components of Cisco SPA301
#PhoneFeature Description
1. Handset Audio device that can be used to place and answer
calls. Note: This model does not have a speaker or a
headset port.
2. Message
Waiting/Status
Indicator
The light indicates the phone or message status:
•Unlit: The phone is available to place or receive
calls, and there are no new voice mail messages.
•Red (solid): You have a new voice mail message.
•Red (fast flashing): You have an incoming call.
•Red (slow flashing): You have a call on hold.
•Red (series of two fast flashes): Your phone has
temporarily lost its Ethernet connection.
(continues on the following page)

Getting Started
Phone Features
Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10
1
Message
Waiting/Status
Indicator
(continued)
•Orange (solid): Your phone is not registered to the
call control system. This occurs when the phone is
rebooting and has not yet registered.
•Orange (fast flashing): Your phone’s firmware is
upgrading.
•Orange (slow flashing): Your phone is downloading
firmware.
•Orange (series of two fast flashes): Your phone has
permanently lost its Ethernet connection. When the
phone is reconnected, it will reboot.
•Green (slow flashing): Call forwarding or Do Not
Disturb is turned on. (When you lift the handset, you
will also hear an interrupted dial tone.)
3. Ringer switch Push to the On position to turn the ringer on. Push to
the Off position to turn the ringer off.
4. Voicemail button Press to access voicemail (if set up by your phone
administrator).
5. FLASH button Holds a call or transfers a call.
•If you are on a call and receive a new call, press
to place the first call on hold and answer
the new call. To toggle between the two calls,
press twice.
•To place a call on hold, press . To resume
the call, lift the handset and press twice.
•To transfer a call, press . Then enter the
extension number or phone number. After the
other phone starts ringing, wait for an answer or
immediately press to complete the
transfer.
6. Redial button Press to redial the last number called.
#PhoneFeature Description
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH