Cisco 6901 Standard User manual

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Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified
Communications Manager 8.0 (SCCP)

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 6901 1
Phone Connections 1
Buttons and Hardware 3
Footstand 5
Handset Rest 6
Hookswitch 6
Cisco Unified IP Phone 6911 7
Phone Connections 7
Buttons and Hardware 9
Paper Label 11
Footstand 11
Handset Rest 14
Messages 15
Voice Messages 15
Personalize Your Voicemail 15
Check for Voice Messages 15
Listen to Voice Messages 16
Calling Features 17
Auto Answer 17
Auto Answer with Your Speakerphone 17
Auto Barge 17
Call Forward All 17
Forward Calls on Your Phone 18
Call Pickup 18
Answer a Call Using Pickup 19
Answer a Call Using Group Pickup and a Group Pickup Number 19

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Call Waiting 19
Respond to a Call Waiting Notification 19
Codes 20
Place a Call Using a Client Matter Code 20
Place a Call Using a Forced Authorization Code 20
Conference 20
Set up a Conference Using Hookflash 20
Drop a Party from a Conference Using Hookflash 21
Set Up a Conference 21
Hookflash 22
Use Hookflash to Activate Features 22
Hold 22
Hold and Resume a Call 22
Meet Me 22
Host a Meet Me Conference 23
Join a Meet Me Conference 23
Mute 23
Mute Your Phone 23
Redial 23
Redial a Number 23
Shared Lines 24
Speed Dial 24
Place a Call with a Speed-Dial Button 25
Transfer 25
Transfer a Call to Another Number Using the Hookflash 25
Transfer a Call to Another Number Using the Transfer Button 25
Swap Between Calls Before Completing a Transfer 26
Web Dialer 26
Use Web Dialer with Cisco Directory 26
Set Up, View, or Change Web Dialer Preferences 26
Sign Out of Web Dialer 27
User Options 29
User Options Web Pages 29

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) v
Sign In and Out of User Options Web Pages 29
Device 30
Select a Device From the User Options Web Pages 30
Line Settings 30
Speed Dial on the Web 31
User Settings 32
Change Your Browser Password 32
Change Your PIN 32
Change the Language for Your User Options Web Pages 33
Plugins 33
Access Plugins 33
FAQs and Troubleshooting 35
Frequently Asked Questions 35
Troubleshooting Tips 35
Conference 35
User Options 36
Product Safety, Security, Accessibility, and Additional Information 37
Safety and Performance Information 37
Power Outage 37
Cisco Product Security 37
Accessibility Features 37
Additional Information 38
Cisco One-Year Warranty 39
Cisco One-Year Limited Hardware Warranty Terms 39
Index 41

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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 1
Your Phone
Cisco Unified IP Phone 6901
The Cisco Unified IP Phone 6901 provides these features:
• Phone connections
• Buttons and hardware
• Footstand
• Handset rest
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

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1Slot for Ethernet cable. 4Network port (10/100 SW) connection. IEEE
802.3af power enabled.
2Handset connection. 5DC adaptor port (DC48V).
3Slot for handset cable. 6Slot for DC adaptor cable.
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Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 3
Buttons and Hardware
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1Hookswitch Activates the features (hookflash) on your phone.
2Hold button Places a connected call on hold.
3Redial button Dials the last dialed number.
4Line button Allows you to pick up a second incoming call. The Line button LED indicates
the call status.
Allows you to answer a ringing call and swap between two calls on the same
line. Also, you can use the line button to create a new call when the phone is
idle. The LED associated with the line button lights up to reflect the line status.
Color LEDs indicate the line state:
• Green, steady—Active call
• Green, flashing—Held call
• Amber, Flashing—Incoming call
• Amber, steady—Call forward all activated
• Red, steady—Remote line in use (shared line)
• Red, flashing—Remote line on hold
5Volume button Controls the handset and the ringer volume (on hook).
6Keypad Allows you to dial phone numbers.
7Handset with
light strip
Lights up to indicate a ringing call (flashing red) or a new voice message
(steady red).

Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 5
Footstand
The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives
the phone an elevated viewing angle.
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Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
Hookswitch
The hookswitch button is located on the cradle rest of your phone. You can press and quickly release
the hookswitch button to activate features (hookflash) on your phone. Your administrator can set up
the hookswitch timer.
1Remove the handset from the cradle and pull the plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines
up evenly with the slot in the handset cradle.
4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return
the handset to the handset rest.
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Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 7
Cisco Unified IP Phone 6911
The Cisco Unified IP Phone 6911 provides these features:
• Phone connections
• Buttons and hardware
• Phone template
• Footstand
• Handset rest
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

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1DC adaptor port (DC48V). 4Network port (10/100 SW) connection. IEEE
802.3af power enabled.
2AC-to-DC power supply (optional). 5Access port (10/100 PC) connection.
3AC power wall plug (optional). 6Handset connection.
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Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 9
Buttons and Hardware
1Handset with light strip Lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
2Paper label A paper strip used to enter name and contact numbers.
3Transfer button Transfers a call.
4Conference button Creates a conference call.
5Hold button Places an active call on hold.
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6Line button Allows users to pick up a second incoming call and to resume a held
call. The LED shows call status.
7Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the
button is lit green. The speakerphone audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
8Keypad Allows you to dial phone numbers.
9Mute button Toggles the microphone on or off. When the microphone is muted,
the button is lit red.
10 Volume button Controls the handset and speakerphone volume (off hook) and the
ringer volume (on hook).
11 Messages button Auto-dials your voice messaging system (varies by system).
12 Redial button Dials the last dialed number.
13 Feature button Depending on how your system administrator sets up the phone, the
feature button provides you access to Speed dialing, Call Forward
All, Pickup, Group Pickup and Meet Me features. Users can configure
up to nine items on the feature button. You can access each of these
features by pressing the feature button followed by the number
associated with the feature. You must press the number within five
seconds of pressing the feature button. The number can only be a
single digit number from 1–9.
You can access these features either off hook or on hook:
• Call Forward All—Allows you to forward a call.
• Pickup—Allows you to pickup a call on the third party phone.
• Group Pickup—Allows you pick up a call within a group.
• Meet Me—Allows you setup a conference.
14 Handset Phone handset.

Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.0 (SCCP) 11
Paper Label
Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be
used to enter name and contact numbers.
Footstand
If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for
a higher or lower viewing angle, depending on your preference.
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Higher Viewing Angle
Connect the footstand to the lower slots for a higher viewing angle.
1Insert the connectors into the lower slots. 2Lift the footstand until the connectors snap
into the upper slots.
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Lower Viewing Angle
Connect the footstand to the upper slots for a higher viewing angle.
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Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
1Remove the handset from the cradle and pull the plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines
up evenly with the slot in the handset cradle.
4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return
the handset to the handset rest.
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