Cisco 7962 User manual

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Cisco & 7962 & IP & Phone &&
Quick & Reference & Guide &&
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Table of Contents
1. Overview of Cisco 7962 IP Phone
2. How do I?
oplace a call?
odial an internal extension?
oput a call on “hold”?
otransfer a call to an extension?
opage someone (inside, outside, all-call)?
ouse my voicemail?
oview my missed calls?
otransfer a call to voicemail?
oset up a conference call?
oadjust the handset volume?
oadjust the ringer volume?
ooperate the LCD screen?

Overview of Cisco 7962 IP Phone
1
Line or Speed Dial Buttons
Opens a new line, speed dials the number on the LCD screen or ends a
call.
2
LCD Display
Time, date, phone number, caller ID, line/call status, soft key tables and
graphics.
3
Foot-stand adjustment
Allows users to adjust the angle of the phone base.
4
Messages button
Used to access voicemail.
5
Directories button
Provides access to call history. All other features are disabled.
6
“?” button
Displays help on the LCD screen for a phone button or function.
7
Settings button
Used to set user preferences including ring tones and LCD screen contract.
All other selections are disabled.
8
Services button
This feature is disabled. May be used for future applications.
9
Volume button
Sets the speakerphone, headset or handset volume and controls ringer
volume when the phone is idle.
10
Speaker button
Used to activate the speakerphone.
11
Mute button
Used to mute a call.
12
Headset button
Used to switch between a headset in place of the speakerphone or handset;
feature may be disabled.
13
Scroll/Toggle button
Used to scroll/toggle through LCD options or incoming calls.

14
Dial pad
Keypad for dialing.
15
Soft Keys
Key functions are listed at the bottom of the LCD display, above the soft
key. Different soft key functions become available during changes in the
phone’s state, for example on hook or off hook.
16
Handset with indicator light
The light strip blinks when the phone rings, and is steady to indicate a
voice message is waiting.

How Do I?
Solution
Notes
place a call?
To place an external call, you must dial “8” first.
Lift the handset and dial 8 + phone number
OR
Press the “Speaker” button, dial 8 + phone number
OR
Without lifting the handset, press the “New Call” soft
key, dial 8 + phone number
OR
Press the “Redial” soft key (for last call placed)
There are several ways
to place a call. The end
user will decide which
way is best for them.
dial an
internal
extension?
To place an internal extension call, dial the 4-digit
extension i.e. 3498.
To place an internal “classroom speaker”, dial “4”+
last 3 digits of extension. i.e. 3498 would be 4498 for
a “speaker” into a classroom.
put a call on
hold?
Press the “Hold” soft key. The line button will flash
green. To return to the call, press the “Resume” soft
key.
transfer a
call to an
extension?
During a call, press the “Trnsfr” soft key. Doing so
automatically places the call on hold. Dial the
extension to which you want to transfer the call.
When the call rings on the other end, press “Trnsfr”
soft key again – or when the party answers, announce
the call and then press “Trsnfr” soft key.
If necessary, press
“End call” and then the
“Hold” soft key button
to return to the original
call.
page
someone?
Inside page – dial #^#
Outside page – dial #^#
All call – dial #^#
“^” = a 1-2 second
pause.
use my
Set-up voicemail:
*Write down your
password. Passwords

voicemail?
Press the “Messages” button and enter your PIN
(12345) when prompted.
•Allows you to save a recorded name
•Set up a voice greeting
•Change your PIN*.
Access voicemail:
Press the “Messages” button or dial 2700, enter your
PIN and follow the recorded instructions.
are difficult to reset.
view my
missed calls?
•Press the “Directories” button. Using the
“Scroll/toggle” button, select from 1) Missed
calls, 2) Received Calls or 3) Placed calls.
•Use the “Scroll/toggle” button to select a
particular record.
•You may select to “dial”, “edit dial” a call from
your history. “Exit” soft key returns you to the
previous screen.
•You may clear your history by pressing the
“Clear” soft key or select “More” soft key then
“Delete” soft key.
transfer
directly to
voicemail?
Use soft key “trnsfr” and enter “*” + extension. Hang
up.
set up a
conference
call?
Turn a two-party call into a conference call:
Step 1 – During the call, press the “Confrn” soft key –
this automatically activates a new line and places the
first party on hold.
Step 2 – Place a call to another number or extension.
Step 3 – When the call connects, press “Confrn” soft
key again to add the new party to the conference call.
Step 4 – repeat steps 1-3 to add additional parties to
conference call.
Once the conference
call initiator
disconnects, no
additional parties can
be added.

adjust the
handset
volume?
Pick up your handset, press the “+” or the “-“ volume
button – press the “Save” soft key to save.
adjust the
ringer
volume?
Leave handset in the cradle, press the “+” or the “-“
volume button.
operate the
“LCD”
screen?
Operating your LCD screen is easy. Use the
scroll/toggle button, soft keys, and the keypad to make
your selections. To exit out of a menu, press the
“Exit” soft key.
To set up your new phone/voicemail:
Please pick up receiver and press “messages” button – or you can dial 2700. Your initial
pin is: 12345. My new pin is: _______________.
The prompt will have you change your pin, record your name, and record a greeting.
Once finished, you will have a red light turn on if someone has left you a message.
To check messages, press “messages” button
Enter your pin followed by # – your new messages will be played. Once played you will
be given the following options:
Repeat 1
Save 2
Delete 3
Forward 5
Mark New 6
Skip Back 7
Properties 9
Exit *
Help 0 - which repeats these options
We will also be setting up your voicemail to go to your email so that you can check them
that way (without using the phone) – this will take a little time, so please be patient.
Your email (Outlook) must be running the latest version for this to work. Please check
updates.